Services Directory
Services the City of Asheville provides
A
Apply for a commercial site development permit
Submit development plans for Level I, Level II, Level III, Major Subdivision, Conditional Zoning, or Conditional Use projects.Apply for a homestay permit
Apply for a new homestay permit or apply to renew your existing permit.Apply for a parking permit
Obtain a permit to park downtown, in a residential area or in spaces reserved for people with disabilities.Apply for a Stormwater Permit
Get a Stormwater permit or visit the Permits and Applications home page.Apply for a trade permit
Apply for residential and commercial electrical, gas piping, plumbing, mechanical, re-roof, or multi-trade permits.Apply to be a Law Enforcement Explorer
Apply to get hands on experience from The Asheville Police Department Explorer Post (#57) This is designed for applicants age 14 to 20.Athletics
Information about athletics programs offered by the City of Asheville.
B
Backyard composting
Feed the landscape, not the landfill with fun and sustainable backyard composting.Bring a bike on the bus
Learn about how to safely bring your bicycle on the bus.Build a Detached Structure or Deck
Guide and forms to build a deck, shed, solar array, retaining wall, swimming pool, or other accessory structure on a residential propertyBuild a new house, duplex, townhome or modular home
Links to all of the forms you may need to build a new houseBuild an Addition or Remodel a House
Forms and guides to remodel or build an addition to a residential property
C
Catch a domestic nuisance animal
Learn how to borrow a trap from the City to catch a domestic nuisance animal.Check whether your address is within city limits
Search to see if it is within the City of Asheville's permitting jurisdiction.Child passenger safety seat assistance
Get help from The Asheville Fire Department with child safety seat installation education and assistance.City job opportunities – Fire Department
Now Accepting Applications for Firefighter Applications close June 8, Academy starts November 2019City job opportunities – General
View open positions at the City of Asheville and how to apply.City job opportunities – Police Department
Learn about job opportunities with the Asheville Police Department, including the hiring process and eligibility requirements to become a police officer.Community Events
Find upcoming camps, events, and programs and reserve a spot when space is limited.Connect with a Community Resource Officer
Learn about working closely with Community Resources Officers (CROs) to fight crime and improve the quality of life in the community.Contact a school resource officer
School resource officers help protect our schools and provide guidance to youth about the juvenile court system and programs available to them.Contact animal control
Contact information for animals in and out of the city limits.
D
Discrimination
Information on the forms of discrimination that are illegal in Asheville.Dispose of bulky items or appliances
Learn how to dispose of appliances, bulky items, large collections (moving in or out of a home), carpets, or small dead animals.Dispose of household hazardous waste
Rules and instructions for disposing of hazardous household waste safely.Dispose of leaves, brush, or Christmas trees
Collection schedules and information on how to prepare tree limbs, leaves, or shrub trimmings for pickup.Dispose of prescription medication
Safely discard prescription medication by dropping it off at the Asheville Police Department drop-off box.Do business with the city
Learn what is required to do business with the City, for projects large and small.
E
Enjoy greenways
Explore an interactive map of the City's greenways and learn how to use them for your recreation and transportation enjoyment.Enroll in E-Billing
Go green with E-Billing for your water utility services.Explore city data
Public datasets and maps are available on the open data portal at data.ashevillenc.gov.
F
File a noise complaint
Noisy neighbors? Learn the steps to take before making a complaint, and how to report noise ordinance violations.Find a minority, women or disabled-owned business
Resources for finding a minority, women or disabled-owned business.Find a park, playground, or recreation center
Find parks and facilities near you. Search by location or amenity, or view a list of centers and parks.Find a police station
How to find police stations in Asheville, and how to contact your community resource officer.Find a pool or Splasheville information
Hours and information about pools and Splashville, Asheville's interactive splash play fountain.Find a recycling location
View an interactive map of recycling locations where certain items may be taken in person for recycling.Find an incident or crash report
Most crime incident reports and crash reports occurring after January 1, 2003 are available for search and instant download.Find financial support for your Asheville business
Learn about financial support that may be available for your business.Find Information on Snow Removal
See real-time map of snow removal in progress.Find location and zoning information
Find the zoning information for your project.Find what permits and licenses you need for your business
Use Asheville's Open for Business wizard to find out what permits and licenses you will need and an estimate of permit fees.Find your trash or recycling schedule
Determine your trash and recycling collection schedules based on your address, view collection area maps, and print your schedule.
G
General Bus Policies and Tips
Learn about rules of behavior on the bus, and what items or animals you can bring on the bus.Get a birth certificate, marriage license, or death certificate
Learn how to get a birth certificate, marriage license, or a death certificate.Get a restraining order
Find out who can file for a protection order, what it covers, and where to go if you need one.Get a security alarm permit
Learn how to apply for a security alarm permit and how to prevent false burglar alarms.Get a smoke alarm installed
How to submit a request for a smoke alarm.Get an animal permit
Learn how to acquire a required permit for keeping 7 or more animals (including bees, fowl, or livestock such as goats, horses, ponies, and exotic pets which require permits.)Get fingerprinted for employment or background checks
To obtain fingerprints for employment or local criminal history checks, you must visit the Buncombe County Bureau of Identification.Get help with domestic violence
Information and resources for people who are impacted by domestic violence.Get or renew a dog license
Dogs must be licensed every year on January 1. Learn about the process and fees.Get or renew a precious metal permit
Any person engaging in the business of purchasing precious metals must obtain a precious metal permit. Understand the law and how to obtain or renew your permit.Get valuables engraved
The Asheville Police Department's Operation ID helps you protect yourself from burglary and theft with engraving services.Gun safety
Learn how to prevent deadly gun accidents and teach your children what to do if they come across a firearm.
H
Help fight litter
Join the Adopt-a-Street Program to help reduce litter in the City of Asheville.Higher than Expected Bills
What to do if you have received a bill that seems too high, which may be a sign of a water leak.Holiday Schedule Updates
View holiday collection schedules to see how holidays will impact your recycling, trash, or other collection services.
I
If you are a victim of identity theft
Learn what to do if you are the victim of identity theft.If you are a victim or witness of a crime
Learn about services available to support those who are recovering from emotional or physical injuries that occurred as a result of a crime or traumatic incident.
K
Keep bears out of your trash
Useful tips for keeping bears out of your trash and co-existing with these curious creatures.
L
Learn about large-scale development
Keep up to date on current projects and applications.Look up information about a permit
Use online tools to look up information about permits
M
Make a home inventory
Learn how having a home inventory is essential to insurance claims or property recovery efforts in case of a disaster, fire, or a burglary.Missed Trash or Recycling Collection
Learn about why your recyclables may not have been collected, and how you can resolve the issue.
P
Park in a parking garage
Garages are great for longer daily duration parking, as well as for monthly parking.Park on the street
Information about metered on-street parking and loading zones.Participate in National Night Out
Join this annual community-building campaign to promote involvement in crime prevention activities, police-community partnerships, and neighborhood camaraderiePay or appeal a parking ticket
Learn how to easily pay a citation, and details on how to appeal a citation.Pay Stormwater Utility Bill
Answers to Bill Pay and Questions on your Stormwater Utility Bill.Pay your water bill
How to pay your water bill, with convenient online, automatic draft, mail or in person options.Plan your trip
Find your best route and learn how to get real-time bus information like when your next bus will arrive.Prepare for an emergency
Resources and information to help you prepare for an emergency.Protect your personal property
Tips for protecting your home, neighborhood, and car from theft and crime.
R
Rates and Fees
View a list of water consumption charges for various types of activities, as well as information on other water fees.Recognize scams and con artists
Learn the warning signs that you might be encountering a scam or a con artist.Recover a towed vehicle
How to locate and recover a towed vehicle.Register a Commercial Development Neighborhood Meeting Notice
Register a notice for a commercial development neighborhood meeting.Register as a minority, woman or disabled-owned business
Resources for registering your minority, woman or disabled-owned businessRegister for adult and senior programs
Learn about adult and senior programs and how to enroll.Register for teen programs
Learn about and enroll in teen programs like afterschool care, teacher work day programs, camps, and athletics.Register for therapeutic programs
Learn about and enroll in therapeutic programs like adaptive bowling, inclusive football, or cooking.Register for toddler programs
Learn about and enroll in enriching toddler programs such as arts, music, and sign-language.Register for youth programs
Learn about the City's youth programs, including afterschool, camps, teacher workday programs, athletics, art and music, and more!Report a broken or clogged storm drain, flooding issues or request street sweeping
Help keep the city streets free from excess debris and prevent property damage from rainwater runoff.Report a crime
How to report a crime, including how to remain anonymous and be eligible in some cases for a cash reward.Report a lost animal
Learn how to report a missing dog, cat, or other animal.Report a missed pickup, a pothole, hydrant leaks, and sidewalk safety issues
Report issues with city upkeep such as missed trash or recycling pickups, potholes, sidewalk issues, street light outages, vandalized street signs, and more.Report a Stormwater Violation
Report if a storm drain is carrying anything other than rain water.Report a transit complaint or concern
Let the City know about incidents or issues you have experienced with the bus system.Report damaged signs and street light outages
You may use The Asheville App to report or view the status of damaged street signs and street light outages. Please read the Terms of Service before posting to the app.Report graffiti
How to report graffiti to get it removed.Report traffic concerns
Learn how to report traffic concerns in your neighborhood to help decrease crashes.Report wrongdoing in City government
How to report possible unethical or illegal activities within City government.Request Public Records
Visit this web portal to search and discover any public records previously or commonly requested as well as make a request for any new public records.Request temporary meter closure
Learn how to temporarily close a metered parking space for non-routine business such as construction, moving, or cleaning.Request to view body worn camera footage
Learn about the specific instances under NC law under which you may request to view body worn camera footage.Reserve a picnic shelter
View parks and recreation shelters that can be reserved and make a reservation.Retrieve property from police
How to retrieve found property that is in possession of the police.Right of Way Maintenance
To request mowing or tree trimming in the city streets’ rights-of-way, use the Asheville App or call 828-259-5852
S
Schedule a mandatory Technical Review Committee pre-application meeting
Schedule your required pre-application meeting for Level II, Level III, Conditional Zoning and Major Subdivision reviews.Schedule an optional early assistance meeting
Receive expert technical advice from staff during the preliminary phase of a project, for prospective business owners, developers, and designersSearch civil case dockets
How to find information about The City of Asheville civil court cases.Secure your bike while you shop, work, or sleep
Bike lockers provide security for your bike while you shop, work, or sleepSewer Services
Find out about sewerage services provided by Metropolitan Sewerage District (MSD), and how to ask questions and find additional information.Sidewalk Repairs
Damaged or uneven sidewalks are unsightly and can be a hazard. To report a sidewalk in need of repair, use the Asheville App or call 828-259-5852.Sign Up for AVL Alert
Keep updated through the City of Asheville on emergency and non-emergency subscriptions.Sign Up for Community Connect
Sign up your household residence with Community Connect to aid first responders and emergency personnel.Sign up for the Citizen’s Police Academy
Apply for the Citizens Police Academy to learn about the police department and law enforcement.Spay and neuter law
All dogs and cats six months of age or older must be spayed or neutered, or the owner must posses an Unaltered Pet Permit.Start a neighborhood watch
Guidelines for starting a neighborhood watch to protect your neighborhood.Start or stop water service
Instructions for starting or stopping water service.Streets, Sidewalks, Lanes, and Greenways Closures Map
This map details active filings for street closures submitted to the City of AshevilleSubmit a complaint about the police
How to submit a complaint about treatment by a police department employee or other concerns about the handling of an incident.Submit a tip to the police
Instructions on how to submit an anonymous tip to the police via text, phone, email, or using an online form.
T
Terrorism Awareness Information
See Something, Say Something... Report tips and crime to your local law enforcement.Thank a police department employee
Learn how to let the police department know if you receive service that you feel is worthy of a commendation.Tips for preventing school violence
How to handle and prevent violence at school.Transit Fares and Passes
Information about fares for riding the bus, as well as ticket booklets, monthly passes, and annual passes.Transit Maps and Schedules
Bus route information, maps and schedules.Transit Service Alerts
Alerts such as route delays, closures, and out-of-service stops.
V
View crimes near me
The City provides multiple tools to explore crime statistics in your area, such as by neighborhood or within a certain distance from a specific address.Voting
Find out where you can vote and what's on your ballot.
W
Watch Livestream of City Council Meetings
View live televised Asheville City Council meetings, at 5 p.m. on the second and fourth Tuesday of every month.Water Quality and Advisories
View the yearly water quality report, current advisories and outages, as well as register to be notified of advisories in your area.What can I recycle?
Learn about what items can be recycled in the City of Asheville, and how to prepare them for pickup.Wheelchairs, Service Animals and the ADA
Learn about using a wheelchair on the bus, service animal information, and reasonable accommodations for riders with a disability.Wildlife reports or complaints
Information on how to report a concern involving wildlife or bears.