What we do Last updated or reviewed on May 31, 2022 Mission “Empowering Asheville through people, technology, and data.” Department Overview All departments within the City of Asheville are operating. Information Technology Services is working hard to support a distributed city-wide workforce by providing the tools and training necessary to help staff perform their duties safely and effectively. This is an evolving situation. Our partners in Buncombe County are a great resource for the latest information on our community’s COVID-19 response. To receive emergency texts directly from Buncombe County for breaking health and safety news text BCALERT on your smartphone to 888-777. Sign up for AVL Alerts online for information from the City of Asheville. AVL ! ALERT Information Technology Services (ITS) is made up of three divisions: Operations is responsible for security, infrastructure, sustainability, service reliability, data quality, and communication systems. Operations is also the first point of contact for people with ITS questions and problems. You can reach them by calling (828) 251-4000. Governance is a collaborative leadership team focused on managing the department’s project portfolio and services offered to the community. Business and Public Technology supports and creates tools to improve decision making, increase efficiency, and support a culture of accountability, openness, and collaboration. ITS strives to provide a high level of customer service by providing quality technical deliverables with professionalism and responsiveness. We adhere to principles of technical and fiscal stewardship with an end goal of a high quality of life for employees and citizens. Connect Address 70 Court Plaza, Asheville, NC 28801 Mailing Address PO Box 7148, Asheville, NC 28802 Phone Number 828-251-4000 Email Address help@ashevillenc.gov Business HoursMonday-Friday, 8:30 a.m. - 5 p.m. DirectorJonathan FeldmanHelp Desk Phone828-251-4000 Related Services Geographic Information Systems The City of Asheville creates and maintains GIS applications that allow users to view data in maps, download and analyze spatial information. Learn about large-scale development Keep up to date on current projects and applications. Streets, sidewalks, lanes, and greenways closures map This map details active filings for street closures submitted to the City of Asheville Explore city data Public datasets and maps are available on the open data portal at data.ashevillenc.gov. Enroll in e-billing Go green with E-Billing for your water utility services. More Related Services IT Services News Office of Data and Performance (ODAP) marks one year of operation Posted on March 16, 2022March 16, 2022 by Christy Edwards The Office of Data and Performance (ODAP) has been fully-staffed and operational for a full year. During its first year of operation, ODAP has participated in a number of City projects that advance the office’s mission “to empower the community and City staff to use data for equitable outcomes, accountability, and communication.” Point-In-Time Count Dashboard Launch Posted on February 3, 2022 by Kim Miller Point in Time (PIT) Count Dashboard and Web Page Available on the City of Asheville Website 2021 Point in Time (PIT) count data is now available on the City of Asheville website. The PIT data is displayed via dashboard, and presents numbers on those experiencing homelessness, either in emergency shelter, transitional housing or who are unsheltered. [...] Office of Data and Performance shares project updates Posted on January 28, 2022January 28, 2022 by Christy Edwards In 2022 the Office of Data & Performance will advance it’s mission of utilizing data for more equitable outcomes through participation in several projects aligned with key City Council priorities including Reparations Data Support, Houselessness Data Support, American Rescue Plan Funding, Fiscal Year 23 Budget Process, Employee Compensation, and regular Progress Reporting. More IT Services News
Geographic Information Systems The City of Asheville creates and maintains GIS applications that allow users to view data in maps, download and analyze spatial information.
Streets, sidewalks, lanes, and greenways closures map This map details active filings for street closures submitted to the City of Asheville
Explore city data Public datasets and maps are available on the open data portal at data.ashevillenc.gov.
Office of Data and Performance (ODAP) marks one year of operation Posted on March 16, 2022March 16, 2022 by Christy Edwards The Office of Data and Performance (ODAP) has been fully-staffed and operational for a full year. During its first year of operation, ODAP has participated in a number of City projects that advance the office’s mission “to empower the community and City staff to use data for equitable outcomes, accountability, and communication.”
Point-In-Time Count Dashboard Launch Posted on February 3, 2022 by Kim Miller Point in Time (PIT) Count Dashboard and Web Page Available on the City of Asheville Website 2021 Point in Time (PIT) count data is now available on the City of Asheville website. The PIT data is displayed via dashboard, and presents numbers on those experiencing homelessness, either in emergency shelter, transitional housing or who are unsheltered. [...]
Office of Data and Performance shares project updates Posted on January 28, 2022January 28, 2022 by Christy Edwards In 2022 the Office of Data & Performance will advance it’s mission of utilizing data for more equitable outcomes through participation in several projects aligned with key City Council priorities including Reparations Data Support, Houselessness Data Support, American Rescue Plan Funding, Fiscal Year 23 Budget Process, Employee Compensation, and regular Progress Reporting.