What we do

Mission

“Empowering Asheville through people, technology, and data.”

Department Overview

All departments within the City of Asheville are operating. Information Technology Services is working hard to support a distributed city-wide workforce by providing the tools and training necessary to help staff perform their duties safely and effectively.

This is an evolving situation. Our partners in Buncombe County are a great resource for the latest information on our community’s COVID-19 response. To receive emergency texts directly from Buncombe County for breaking health and safety news text BCALERT on your smartphone to 888-777. Sign up for AVL Alerts online for information from the City of Asheville.

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Information Technology Services (ITS) is made up of three divisions:

  • Operations is responsible for security, infrastructure, sustainability, service reliability, data quality, and communication systems. Operations is also the first point of contact for people with ITS questions and problems.  You can reach them by calling (828) 251-4000.
  • Governance is a collaborative leadership team focused on managing the department’s project portfolio and services offered to the community.
  • Business and Public Technology supports and creates tools to improve decision making, increase efficiency, and support a culture of accountability, openness, and collaboration.

ITS strives to provide a high level of customer service by providing quality technical deliverables with professionalism and responsiveness. We adhere to principles of technical and fiscal stewardship with an end goal of a high quality of life for employees and citizens.

Related Services

Geographic Information Systems

The City of Asheville creates and maintains GIS applications that allow users to view data in maps, download and analyze spatial information.

IT Services News

Office of Data and Performance (ODAP) marks one year of operation

The Office of Data and Performance (ODAP) has been fully-staffed and operational for a full year. During its first year of operation, ODAP has participated in a number of City projects that advance the office’s mission “to empower the community and City staff to use data for equitable outcomes, accountability, and communication.”

Point-In-Time Count Dashboard Launch

Point in Time (PIT) Count Dashboard and Web Page Available on the City of Asheville Website   2021 Point in Time (PIT) count data is now available on the City of Asheville website.  The PIT data is displayed via dashboard, and presents numbers on those experiencing homelessness, either in emergency shelter, transitional housing or who are unsheltered. [...]