What we do


We’re Working for You!

All departments within the City of Asheville are operating. Information Technology Services is working hard to support a distributed city-wide workforce by providing the tools and training necessary to help staff perform their duties safely and effectively.

This is an evolving situation. Our partners in Buncombe County are a great resource for the latest information on our community’s COVID-19 response. To receive emergency texts directly from Buncombe County for breaking health and safety news text BCALERT on your smartphone to 888-777. Sign up for AVL Alerts online for information from the City of Asheville.


Information Technology Services (ITS) is made up of three divisions:

  • Operations is responsible for security, infrastructure, sustainability, service reliability, data quality, and communication systems. Operations is also the first point of contact for people with ITS questions and problems.  You can reach them by calling (828) 251-4000.
  • Governance is a collaborative leadership team focused on managing the department’s project portfolio and services offered to the community.
  • Business and Public Technology supports and creates tools to improve decision making, increase efficiency, and support a culture of accountability, openness, and collaboration.

 

ITS strives to provide a high level of customer service by providing quality technical deliverables with professionalism and responsiveness. We adhere to principles of technical and fiscal stewardship with an end goal of a high quality of life for employees and citizens.

 

Related Services

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Geographic Information Systems

The City of Asheville creates and maintains GIS applications that allow users to view data in maps, download and analyze spatial information.

IT Services News

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City of Asheville named finalist in 2019 SuperNova Awards by Constellation Research

  ITS team recognized in Artificial Intelligence and Augmented Humanity Category for government meeting streaming translation project   The City of Asheville has been named a finalist in the ninth annual Constellation SuperNova Awards. As digital transformation evolves across industries and geographies, organizations must make deeper investments to create real impact. This prestigious program recognizes teams and leaders for their [...]

U.S. Census Bureau is hiring for 2020

  From the U.S. Census: The U.S. Census Bureau continues to recruit thousands of workers for temporary jobs available nationwide in advance of the 2020 Census. The 2020 Census Jobs website allows applicants to apply for a range of positions, including recruiting assistants, office operations supervisors, clerks, census field supervisors, and census takers by completing a single [...]

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Asheville residents can find information about upcoming development with new online notification tool  

  In a time of development and growth, Asheville residents have asked how they can stay better informed about upcoming projects. We heard you and are pleased to roll out a new online tool residents can use to stay informed about upcoming development such as major subdivisions, apartment complexes, retail establishments and hotels. The site contains specific [...]