What we do Last updated or reviewed on November 1, 2022 Mission “Empowering Asheville through people, technology, and data.” Department Overview Information Technology Services is working hard to support a distributed city-wide workforce by providing the tools and training necessary to help staff perform their duties safely and effectively. The department is comprised of eight teams: Business Services Geographic Information Systems Office of Data and Performance Project Management Security and Infrastructure Server Modernization and Major Applications Software Development Technical Support In all of our work, Information Technology Services is committed to a high level of customer service by providing quality deliverables with professionalism and responsiveness. We adhere to principles of technical and fiscal stewardship with a goal of increasing the quality of life for residents and employees. Connect Address 70 Court Plaza, Asheville, NC 28801 Mailing Address PO Box 7148, Asheville, NC 28802 Phone Number 828-251-4000 Email Address help@ashevillenc.gov Business HoursMonday-Friday, 8:30 a.m. - 5 p.m.Interim DirectorHolly Barham Related Services Geographic Information Systems The City of Asheville creates and maintains GIS applications that allow users to view data in maps, download and analyze spatial information. Learn about large-scale development Keep up to date on current projects and applications. Streets, sidewalks, lanes, and greenways closures map This map details active filings for street closures submitted to the City of Asheville Explore city data Public datasets and maps are available on the open data portal at data.ashevillenc.gov. Enroll in e-billing Go green with E-Billing for your water utility services. Explore Related ServicesIT Services News Asheville Chief Information Officer accepts new position in Wake County Government Posted on September 15, 2022September 15, 2022 by Christy Edwards Chief Information Officer Jonathan Feldman has accepted a position as Chief Information Officer with Wake County Government in Raleigh, North Carolina and will leave the City of Asheville Oct. 14. During his seventeen year tenure, the City of Asheville became an early adopter of cloud-based technology, cybersecurity was enhanced and the diversity of the Information Technology [...] UPDATE: City of Asheville customer service line is restored Posted on August 24, 2022August 25, 2022 by Kim Miller The main call customer service line at the City of Asheville, 828-251-1122, is now back in service Thank you for your patience! Office of Data and Performance (ODAP) marks one year of operation Posted on March 16, 2022March 16, 2022 by Christy Edwards The Office of Data and Performance (ODAP) has been fully-staffed and operational for a full year. During its first year of operation, ODAP has participated in a number of City projects that advance the office’s mission “to empower the community and City staff to use data for equitable outcomes, accountability, and communication.” Explore IT Services News
Geographic Information Systems The City of Asheville creates and maintains GIS applications that allow users to view data in maps, download and analyze spatial information.
Streets, sidewalks, lanes, and greenways closures map This map details active filings for street closures submitted to the City of Asheville
Explore city data Public datasets and maps are available on the open data portal at data.ashevillenc.gov.
Asheville Chief Information Officer accepts new position in Wake County Government Posted on September 15, 2022September 15, 2022 by Christy Edwards Chief Information Officer Jonathan Feldman has accepted a position as Chief Information Officer with Wake County Government in Raleigh, North Carolina and will leave the City of Asheville Oct. 14. During his seventeen year tenure, the City of Asheville became an early adopter of cloud-based technology, cybersecurity was enhanced and the diversity of the Information Technology [...]
UPDATE: City of Asheville customer service line is restored Posted on August 24, 2022August 25, 2022 by Kim Miller The main call customer service line at the City of Asheville, 828-251-1122, is now back in service Thank you for your patience!
Office of Data and Performance (ODAP) marks one year of operation Posted on March 16, 2022March 16, 2022 by Christy Edwards The Office of Data and Performance (ODAP) has been fully-staffed and operational for a full year. During its first year of operation, ODAP has participated in a number of City projects that advance the office’s mission “to empower the community and City staff to use data for equitable outcomes, accountability, and communication.”