What we do


We’re Working for You!

 

All departments within the City of Asheville are operating. Information Technology Services is working hard to support a distributed city-wide workforce by providing the tools and training necessary to help staff perform their duties safely and effectively.

This is an evolving situation. Our partners in Buncombe County are a great resource for the latest information on our community’s COVID-19 response. To receive emergency texts directly from Buncombe County for breaking health and safety news text BCALERT on your smartphone to 888-777. Sign up for AVL Alerts online for information from the City of Asheville.

AVL ! ALERT

 


Information Technology Services (ITS) is made up of three divisions:

  • Operations is responsible for security, infrastructure, sustainability, service reliability, data quality, and communication systems. Operations is also the first point of contact for people with ITS questions and problems.  You can reach them by calling (828) 251-4000.
  • Governance is a collaborative leadership team focused on managing the department’s project portfolio and services offered to the community.
  • Business and Public Technology supports and creates tools to improve decision making, increase efficiency, and support a culture of accountability, openness, and collaboration.

 

ITS strives to provide a high level of customer service by providing quality technical deliverables with professionalism and responsiveness. We adhere to principles of technical and fiscal stewardship with an end goal of a high quality of life for employees and citizens.

 

Related Services

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Geographic Information Systems

The City of Asheville creates and maintains GIS applications that allow users to view data in maps, download and analyze spatial information.

IT Services News

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City of Asheville to hold introduction to new Office of Data and Performance

  Community is invited to attend, ask questions   In December, the City of Asheville established the Office of Data and Performance to support a results-based, data-driven approach to the City programs and clear communication about what our programs intend to achieve, how they expect to achieve it, and how they are doing.   At 5:30 [...]

Data meeting
City of Asheville establishes Office of Data and Performance

    Over the last decade, the City of Asheville has worked to build a data culture to drive policy development and support decision making. Beginning in 2012 with the City’s first open data efforts, the City has steadily built data capacity. Over the past two years, these efforts have culminated in a multidisciplinary governance team with [...]

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City of Asheville receives 2020 Center for Accountability leadership award

    The City of Asheville is pleased to announce that we are the recipient of the Center for Accountability and Performance (CAP) Organizational Leadership Award. This award, presented to an organization, recognizes outstanding applications of a systems approach to performance measurement that resulted in a culture change, sustained improvements and demonstrated positive [...]