What we do We’re Working for You! All departments within the City of Asheville are operating. Information Technology Services is working hard to support a distributed city-wide workforce by providing the tools and training necessary to help staff perform their duties safely and effectively. This is an evolving situation. Our partners in Buncombe County are a great resource for the latest information on our community’s COVID-19 response. To receive emergency texts directly from Buncombe County for breaking health and safety news text BCALERT on your smartphone to 888-777. Sign up for AVL Alerts online for information from the City of Asheville. AVL ! ALERT Information Technology Services (ITS) is made up of three divisions: Operations is responsible for security, infrastructure, sustainability, service reliability, data quality, and communication systems. Operations is also the first point of contact for people with ITS questions and problems. You can reach them by calling (828) 251-4000. Governance is a collaborative leadership team focused on managing the department’s project portfolio and services offered to the community. Business and Public Technology supports and creates tools to improve decision making, increase efficiency, and support a culture of accountability, openness, and collaboration. ITS strives to provide a high level of customer service by providing quality technical deliverables with professionalism and responsiveness. We adhere to principles of technical and fiscal stewardship with an end goal of a high quality of life for employees and citizens. ConnectIT Services70 Court Plaza, Asheville, NC 28801Mailing AddressPO Box 7148, Asheville, NC 28802Business HoursMonday-Friday, 8:30 a.m. - 5 p.m. DirectorJonathan FeldmanPhone828-259-5510Help Desk Phone828-251-4000Help Desk Emailhelpdesk@ashevillenc.gov Related Services Geographic Information Systems The City of Asheville creates and maintains GIS applications that allow users to view data in maps, download and analyze spatial information. Learn about large-scale development Keep up to date on current projects and applications. Streets, sidewalks, lanes, and greenways closures map This map details active filings for street closures submitted to the City of Asheville Explore city data Public datasets and maps are available on the open data portal at data.ashevillenc.gov. Enroll in e-billing Go green with E-Billing for your water utility services. More Related Services IT Services News City of Asheville launches new Projects landing page on website Posted on December 17, 2021 by Christy Edwards To provide better visibility into work the City of Asheville is doing in support of Council priorities, a new Projects landing page has been launched on the city’s website, ashevillenc.gov. The style of the page is similar to the existing News and Services landing pages providing consistency in navigation throughout the site. City of Asheville’s Office of Data and Performance updates community on its first 100 days of operation Posted on July 29, 2021July 29, 2021 by Polly McDaniel The City of Asheville’s Office of Data and Performance (ODAP) was created to increase transparency in government and to empower the community and City staff to use data for equitable outcomes, accountability, and communication. ODAP has been fully staffed for 100 days and has already been involved in a number of external and internal activities [...] City Council hears update on Asheville’s new Office of Data and Performance Posted on January 26, 2021 by Polly McDaniel Money reallocated in the budget as part of Reimagining Public Safety is being reinvested into a new initiative designed to increase transparency in government and provide data-driven accountability to our community. During their Jan. 26 meeting, staff provided an update to City Council on the City’s newly launched Office of Data and Performance. [...] More IT Services News
Geographic Information Systems The City of Asheville creates and maintains GIS applications that allow users to view data in maps, download and analyze spatial information.
Streets, sidewalks, lanes, and greenways closures map This map details active filings for street closures submitted to the City of Asheville
Explore city data Public datasets and maps are available on the open data portal at data.ashevillenc.gov.
City of Asheville launches new Projects landing page on website Posted on December 17, 2021 by Christy Edwards To provide better visibility into work the City of Asheville is doing in support of Council priorities, a new Projects landing page has been launched on the city’s website, ashevillenc.gov. The style of the page is similar to the existing News and Services landing pages providing consistency in navigation throughout the site.
City of Asheville’s Office of Data and Performance updates community on its first 100 days of operation Posted on July 29, 2021July 29, 2021 by Polly McDaniel The City of Asheville’s Office of Data and Performance (ODAP) was created to increase transparency in government and to empower the community and City staff to use data for equitable outcomes, accountability, and communication. ODAP has been fully staffed for 100 days and has already been involved in a number of external and internal activities [...]
City Council hears update on Asheville’s new Office of Data and Performance Posted on January 26, 2021 by Polly McDaniel Money reallocated in the budget as part of Reimagining Public Safety is being reinvested into a new initiative designed to increase transparency in government and provide data-driven accountability to our community. During their Jan. 26 meeting, staff provided an update to City Council on the City’s newly launched Office of Data and Performance. [...]