Report a transit complaint or concern

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General Transit Complaints or Concerns


For any transit inquiries, please call 828-253-5691. When relaying a concern or complaint, please note the bus number, time of day, and location of incident, if possible. The more information provided, the more likely ART can come to a swift and fair resolution to any problem.

Written correspondence may be sent to:



360 West Haywood St.
Asheville, NC 28801


Americans With Disabilities (ADA) Act Complaints


If you have an ADA-related complaint, contact us at or 828-259-5992 or submit your complaint using the ADA complaint form.


Title VI Complaints


ART will provide transit service to all citizens regardless of their race, color, creed, national origin, sex, age or disability. ART shall not discriminate against any employee or applicant for employment because of race, color, religion, sex, or national origin, and shall take action to ensure that applications and employees are not discriminated against during employment. The transit system shall make special efforts to provide transportation for persons with disabilities, and will comply with 49 CFR 27, Nondiscrimination on the Basis of Disability. These rights are protected under Title VI of 1964. For further details, see Asheville’s entire Title VI program and the signed Title VI Non Discrimination Policy. If you believe you have been discriminated against on the basis of race, color, creed, national origin, sex, age, disability, or other protected class, you may file a Title VI complaint, found here in English and Español.