General Transit Complaints or Concerns
For any transit inquiries, please call 828-253-5691. When relaying a concern or complaint, please note the bus number, time of day, and location of incident, if possible. The more information provided, the more likely ART can come to a swift and fair resolution to any problem.
Written correspondence may be sent to:
360 West Haywood St.
Asheville, NC 28801
Americans With Disabilities (ADA) Act Complaints
Title VI Program and Complaints
Title VI of the Civil Rights Act of 1964 states that no person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance. (42 USC Section 200d).
The City of Asheville is committed to practicing non-discrimination. If you believe you have been subjected to discrimination, you may file a complaint with the City of Asheville Transportation Department/Transit Planning Division or the Federal Transit Administration. For further details, see Asheville’s entire Title VI program. For more information visit us at www.ridetheart.com, call (828) 232-4531, email firstname.lastname@example.org or visit our office at the Transportation Department at City Hall. If you believe you have been discriminated against on the basis of race, color, national origin, you may file a Title VI complaint, found below in English, Spanish and Russian.