Report a transit complaint or concern

For all transit inquiries, please call (828) 253-5691. When relaying a concern or complaint, please note the bus number, time of day, and location of incident, if possible. The more information provided, the more likely ART can come to a swift and fair resolution to any problem. Written correspondence may be sent to or ART, 360 West Haywood St., Asheville, NC 28801.