Water quality and advisories

glass filled with tap water

Water Quality

Businesses who are reopening after being closed for COVID19, see Flushing Guidance and Frequently Asked Questions.

Asheville Water Resources reminds businesses about recommended quality measures that need to be taken before reopening.

View the 2019 Water Quality Report.

Learn more about the City of Asheville’s source, treatment steps, and water quality.

City of Asheville was awarded the prestigious Area Wide Optimization Award by NC Department of Environmental Quality.

A note about Manganese:

Manganese is naturally present in the reservoirs that serve Asheville and Buncombe County. Manganese is an essential nutrient; it is recommended to receive 2 to 5 mg/day for adults and 0.3 to 0.6 mg/day for infants. A US EPA reviewed study has shown that manganese levels below 0.17 mg/L in drinking water showed no-adverse-health-effect-level (NOAEL). During normal operation, the manganese level of City of Asheville water stays well below our Secondary Maximum Contaminant Level (SMCL) of 0.05 mg/L. During discolored water events, manganese levels could temporarily exceed the 0.17 mg/L NOAEL. The US EPA Lifetime Health Advisory (HA) for manganese is 0.3 mg/L (for a 22 pound child consuming 1 Liter of water per day, the 1 day & 10 day Health Advisory is 1.0 mg/L). However, it is advised that for infants younger than 6 months, the lifetime HA of 0.3 mg/L be used even for an acute exposure of 10 days.

 

View the latest laboratory test results for discolored water calls (and/or special samples during construction or line breaks).

View March 2020- June 2020 laboratory results for discolored water calls and special samples.

View Jan 2020- Feb 2020 laboratory results for discolored water calls and special samples.

View 2019 laboratory results from discolored water calls.

Read frequently asked questions regarding discolored water.

See guidelines for customers who experience discolored water.

 

 


Advisories and Outages

 

Frequently Asked Questions regarding Boil Water Advisories and Notices.

Notice: While the information below is frequently refreshed, it may not always be updated in real time. To be notified immediately of advisories or outages in your area, register with AVL Alert!

 

AVL ! ALERT

 

 

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  • Lift of BWA at Merrimon Ave on 9/19/20 @ 10:39 AM.
    on September 19, 2020 at 10:48 AM

    City of Asheville Lifts Boil Water Advisory The City of Asheville (COA) Water Resources Department would like to officially lift the Boil Water Advisory on/in Merrimon Ave. Laboratory results have confirmed that the water supply is free from contaminants. It is NO longer necessary for customers to boil water before consuming. Customers may return to normal water usage for any and all purposes but we suggest you flush cold water lines for 5-10 minutes before using. Properties in the affected areas are receiving this notification via the COA automated system or door hangers. Residents may register for automated alerts by clicking on the AVL Alert Sign Up Link https://member.everbridge.net/index/453003085611892#/login For further information, please call 251-1122, or visit https://www.ashevillenc.gov/service/water-quality-advisories/. Thank You, City of Asheville Water Resources Department

  • BWA at [merrimon ave] on [9-18-2020] @ [3:00 pm]
    on September 18, 2020 at 3:19 PM

    City of Asheville Boil Water Advisory (BWA) The City of Asheville (COA) Water Resources Department would like to report an emergency water interruption due to a waterline repair on/in 1201 Merrimon Avenue_. This interruption of water requires issuance of a Boil Water Advisory. COA encourages customers to vigorously boil tap water for 1 minute before consuming it. COA is performing laboratory testing and the advisory will be lifted when tests confirm the possibility of risk is not present. Customers will receive notification that the advisory has been lifted via the same communication process as this advisory. When water systems experience low pressure or lose pressure, there is an increased risk of contamination. This does not mean that the water is contaminated, but that the possibility exists. Once pressure returns, there is the possibility that some discolored water or air could be present in the lines. Customers are advised to run cold water for 5-10 minutes or until water is clear. Properties in the affected areas are receiving this notification via the COA automated system or door hangers. Residents may register for automated alerts by clicking on the AVL Alert Sign Up Link https://member.everbridge.net/index/453003085611892#/login. For further information, please call 251-1122, or visit https://www.ashevillenc.gov/service/water-quality-advisories/ Thank You, City of Asheville Water Resources Department

  • Potential Low Pressure/No Water/ Discolored Water @ [merrimon ave] on [9-18-2020] @ [7:00 am]
    on September 18, 2020 at 9:19 AM

    This is a City of Asheville Water Department notification for water line work occurring on [September 18, 2020] at [7:00 am]. This is also to notify customers that they may experience low to no water pressure and discolored water. This is NOT a Boil Water Advisory. The affected areas are, from [Merrimon avenue from W euclid boulevard to wembley road ]. When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank You City of Asheville Water Resources Department

  • Lift of BWA at Deaverview Rd on 9/17/20 @ 8:43 AM
    on September 17, 2020 at 8:48 AM

    City of Asheville Lifts Boil Water Advisory The City of Asheville (COA) Water Resources Department would like to officially lift the Boil Water Advisory on/in Deaverview road between Pisgah view road and Candler knob road. Laboratory results have confirmed that the water supply is free from contaminants. It is NO longer necessary for customers to boil water before consuming. Customers may return to normal water usage for any and all purposes but we suggest you flush cold water lines for 5-10 minutes before using. Properties in the affected areas are receiving this notification via the COA automated system or door hangers. Residents may register for automated alerts by clicking on the AVL Alert Sign Up Link https://member.everbridge.net/index/453003085611892#/login For further information, please call 251-1122, or visit https://www.ashevillenc.gov/service/water-quality-advisories/. Thank You, City of Asheville Water Resources Department

  • Lift of BWA at US-70 on 9/17/20 @ 8:43 am
    on September 17, 2020 at 8:46 AM

    City of Asheville Lifts Boil Water Advisory The City of Asheville (COA) Water Resources Department would like to officially lift the Boil Water Advisory on/in US-70. Laboratory results have confirmed that the water supply is free from contaminants. It is NO longer necessary for customers to boil water before consuming. Customers may return to normal water usage for any and all purposes but we suggest you flush cold water lines for 5-10 minutes before using. Properties in the affected areas are receiving this notification via the COA automated system or door hangers. Residents may register for automated alerts by clicking on the AVL Alert Sign Up Link https://member.everbridge.net/index/453003085611892#/login For further information, please call 251-1122, or visit https://www.ashevillenc.gov/service/water-quality-advisories/. Thank You, City of Asheville Water Resources Department

Boil water notices are rare, so you may not see any listed here.
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To view older advisories or outages, please visit the Boil Water Advisory Historical Information document

View Buncombe County Health Department’s information on Boil Water Advisories for the Food Service Industry.

 


Contact Information

 

For information about any boil advisory or outage, you may contact:

Customer Services
828-251-1122
9 a.m. to 5 p.m., Monday through Friday

Water Maintenance
828-259-5975
8 a.m. to 4 p.m., Monday through Friday

 


Updated 9/4/2020