Water quality and advisories


Water Quality

 

glass filled with tap water

 

View the 2018 Water Quality Report.

City of Asheville was awarded the prestigious Area Wide Optimization Award by NC Department of Environmental Quality. Read the article here.

A note about Manganese:

Manganese is naturally present in the reservoirs that serve Asheville and Buncombe County. Manganese is an essential nutrient; it is recommended to receive 2 to 5 mg/day for adults and 0.3 to 0.6 mg/day for infants. A US EPA reviewed study has shown that manganese levels below 0.17 mg/L in drinking water showed no-adverse-health-effect-level (NOAEL). During normal operation, the manganese level of City of Asheville water stays well below our Secondary Maximum Contaminant Level (SMCL) of 0.05 mg/L. During discolored water events, manganese levels could temporarily exceed the 0.17 mg/L NOAEL. The US EPA Lifetime Health Advisory (HA) for manganese is 0.3 mg/L (for a 22 pound child consuming 1 Liter of water per day, the 1 day & 10 day Health Advisory is 1.0 mg/L). However, it is advised that for infants younger than 6 months, the lifetime HA of 0.3 mg/L be used even for an acute exposure of 10 days.

 

View the latest laboratory test results for discolored water calls here.

Read frequently asked questions regarding discolored water here.

Learn more about the City of Asheville’s source, treatment steps, and water quality¬†here.

 


Advisories and Outages

 

NOTE: While the information below is frequently refreshed, it may not always be updated in real time. To be notified immediately of advisories or outages in your area, register with AVL Alert!

  • Scheduled Water Interruption Flint St. on 10-29-19 has been cancelled and will be re-scheduled at a later date
    on October 23, 2019 at 3:00 PM

    SCHEDULED WATER INTERRUPTIONS FOR IMMEDIATE RELEASE 10-23-19 City of Asheville Contact Water Maintenance Division Phone 259-5975 City of Asheville Water Interruption on Flint St. has been cancelled and will be re-scheduled at a later date

  • Scheduled Water Interruption Flint St. on 10-31-19 has been cancelled and will be re-scheduled at a later date
    on October 23, 2019 at 2:59 PM

    SCHEDULED WATER INTERRUPTIONS FOR IMMEDIATE RELEASE 10-23-19 City of Asheville Contact Water Maintenance Division Phone 259-5975 City of Asheville Water Interruption on Flint St. has been cancelled and will be re-scheduled at a later date

  • Scheduled Water Interruption Flint St. on 10-31-19 @ 8 a.m.
    on October 17, 2019 at 2:46 PM

    SCHEDULED WATER INTERRUPTIONS FOR IMMEDIATE RELEASE 10-31-19 City of Asheville Contact Water Maintenance Division Phone 259-5975 City of Asheville Water Interruption on Flint St. is scheduled for October 31, 2019. The City of Asheville has scheduled the following water interruption for water valve, hydrant replacements, general system maintenance or connection of new water infrastructure by a contractor into the City of Asheville water system. In the North District, the affected areas are Flint St.; Hiawassee St.; Rankin Ave. This shutdown is scheduled for October 31 from 8 a.m. to 5 p.m. Surrounding areas may experience no water to low pressure during this interruption. When the work is completed customers may experience discolored water or air in the lines and are advised to wait until the water is clear before using it. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975 Monday through Friday from 8 AM to 5 PM.

  • Scheduled Water Interruption Flint St. on 10-29-19 @ 8 a.m.
    on October 17, 2019 at 12:05 PM

    SCHEDULED WATER INTERRUPTIONS FOR IMMEDIATE RELEASE 10-29-19 City of Asheville Contact Water Maintenance Division Phone 259-5975 City of Asheville Water Interruption on Flint St. is scheduled for October 29, 2019. The City of Asheville has scheduled the following water interruption for water valve, hydrant replacements, general system maintenance or connection of new water infrastructure by a contractor into the City of Asheville water system. In the North District, the affected areas are Flint St.; Hiawassee St.; Rankin Ave. This shutdown is scheduled for October 29 from 8 a.m. to 7 p.m. Surrounding areas may experience no water to low pressure during this interruption. When the work is completed customers may experience discolored water or air in the lines and are advised to wait until the water is clear before using it. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975 Monday through Friday from 8 AM to 5 PM.

  • Lift of BWA at 1022 Haywood Rd from the intersection of Haywood Rd & Patton Ave. to Haywood Rd & Oakwood St on 10/11/19 @ 9:35 am
    on October 11, 2019 at 1:40 PM

    City of Asheville Lifts Boil Water Advisory The City of Asheville (COA) Water Resources Department would like to officially lift the Boil Water Advisory on/in 1022 Haywood Road from the intersection of Haywood Road and Patton Avenue to Haywood Road and Oakwood Street. Laboratory results have confirmed that the water supply is free from contaminants. It is NO longer necessary for customers to boil water before consuming. Customers may return to normal water usage for any and all purposes but we suggest you flush cold water lines for 5-10 minutes before using. Properties in the affected areas are receiving this notification via the COA automated system or door hangers. Residents may register for automated alerts by clicking on the AVL Alert Sign Up Link https://member.everbridge.net/index/453003085611892#/login For further information, please call 251-1122, or visit https://www.ashevillenc.gov/service/water-quality-advisories/. Thank You, City of Asheville Water Resources Department

  • Lift of BWA at Depot St. and Livingston St. on 10/19/2019 @ 6:23 AM.
    on October 19, 2019 at 11:05 AM

    City of Asheville Lifts Boil Water Advisory The City of Asheville (COA) Water Resources Department would like to officially lift the Boil Water Advisory on/in Depot st and Livingston St. Laboratory results have confirmed that the water supply is free from contaminants. It is NO longer necessary for customers to boil water before consuming. Customers may return to normal water usage for any and all purposes but we suggest you flush cold water lines for 5-10 minutes before using. Properties in the affected areas are receiving this notification via the COA automated system or door hangers. Residents may register for automated alerts by clicking on the AVL Alert Sign Up Link https://member.everbridge.net/index/453003085611892#/login For further information, please call 251-1122, or visit https://www.ashevillenc.gov/service/water-quality-advisories/. Thank You, City of Asheville Water Resources Department

  • Lift of BWA at Old Farm School Road from Middle Grassy Branch Road to Lower Grassy Branch Road on 10/18/2019 @ 10:35 AM.
    on October 18, 2019 at 2:46 PM

    City of Asheville Lifts Boil Water Advisory The City of Asheville (COA) Water Resources Department would like to officially lift the Boil Water Advisory on/in Old Farm School Road from Middle Grassy Branch Road to Lower Grassy Branch Road. Laboratory results have confirmed that the water supply is free from contaminants. It is NO longer necessary for customers to boil water before consuming. Customers may return to normal water usage for any and all purposes but we suggest you flush cold water lines for 5-10 minutes before using. Properties in the affected areas are receiving this notification via the COA automated system or door hangers. Residents may register for automated alerts by clicking on the AVL Alert Sign Up Link https://member.everbridge.net/index/453003085611892#/login For further information, please call 251-1122, or visit https://www.ashevillenc.gov/service/water-quality-advisories/. Thank You, City of Asheville Water Resources Department

  • Emergency Road Closure Waynesville Avenue on 10-18-19 @ 9:11 am
    on October 18, 2019 at 1:18 PM

    EMERGENCY ROAD CLOSURE City of Asheville October 18, 2019 Water Maintenance Division City of Asheville Emergency Road Closure on Waynesville Avenue The City of Asheville has issued the following road closure for water valve, hydrant replacements, general system maintenance or, for the connection of new water infrastructure into the City of Asheville water system. The affected areas are Waynesville Avenue from Howard Street to Michigan Avenue in the West district. The road closure is scheduled to begin on, from 9:11 am to approximately 12:00 pm Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975, Monday through Friday from 8 AM to 5 PM. Thank you. Issued By: L. Hollar

  • Emergency Road Closure Wellington Street on 10-18-19 @ 8:30 am
    on October 18, 2019 at 11:50 AM

    EMERGENCY ROAD CLOSURE City of Asheville October 18, 2019 Water Maintenance Division City of Asheville Emergency Road Closure on Wellington Street The City of Asheville has issued the following road closure for water valve, hydrant replacements, general system maintenance or, for the connection of new water infrastructure into the City of Asheville water system. The affected areas are Wellington Street from Pennsylvania Avenue to Ridgelawn Avenue in the West district. The road closure is scheduled to begin on, from 8:30 am to approximately 2:00 pm. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975, Monday through Friday from 8 AM to 5 PM. Thank you. Issued By: T. Brown Sr.

  • BWA at Depot st and Livingston st on 10-18-19 @ 3:00am
    on October 18, 2019 at 7:24 AM

    City of Asheville Boil Water Advisory (BWA) The City of Asheville (COA) Water Resources Department would like to report an emergency water interruption due to a waterline repair on/in Depot st and Livingston st This interruption of water requires issuance of a Boil Water Advisory. COA encourages customers to vigorously boil tap water for 1 minute before consuming it. COA is performing laboratory testing and the advisory will be lifted when tests confirm the possibility of risk is not present. Customers will receive notification that the advisory has been lifted via the same communication process as this advisory. When water systems experience low pressure or lose pressure, there is an increased risk of contamination. This does not mean that the water is contaminated, but that the possibility exists. Once pressure returns, there is the possibility that some discolored water or air could be present in the lines. Customers are advised to run cold water for 5-10 minutes or until water is clear. Properties in the affected areas are receiving this notification via the COA automated system or door hangers. Residents may register for automated alerts by clicking on the AVL Alert Sign Up Link https://member.everbridge.net/index/453003085611892#/login. For further information, please call 251-1122, or visit https://www.ashevillenc.gov/service/water-quality-advisories/ Thank You, City of Asheville Water Resources Department

Boil water notices are rare, so you may not see any listed here.
  • Lift of BWA at 1022 Haywood Rd from the intersection of Haywood Rd & Patton Ave. to Haywood Rd & Oakwood St on 10/11/19 @ 9:35 am
    on October 11, 2019 at 1:40 PM

    City of Asheville Lifts Boil Water Advisory The City of Asheville (COA) Water Resources Department would like to officially lift the Boil Water Advisory on/in 1022 Haywood Road from the intersection of Haywood Road and Patton Avenue to Haywood Road and Oakwood Street. Laboratory results have confirmed that the water supply is free from contaminants. It is NO longer necessary for customers to boil water before consuming. Customers may return to normal water usage for any and all purposes but we suggest you flush cold water lines for 5-10 minutes before using. Properties in the affected areas are receiving this notification via the COA automated system or door hangers. Residents may register for automated alerts by clicking on the AVL Alert Sign Up Link https://member.everbridge.net/index/453003085611892#/login For further information, please call 251-1122, or visit https://www.ashevillenc.gov/service/water-quality-advisories/. Thank You, City of Asheville Water Resources Department

  • BWA at 1022 Haywood Rd. on 10-10-19 @ 6:15 a.m.
    on October 10, 2019 at 10:18 AM

    City of Asheville Boil Water Advisory (BWA) The City of Asheville (COA) Water Resources Department would like to report an emergency water interruption due to a waterline repair on/in 1022 Haywood Rd from the intersection of Haywood Rd. and Patton Ave. to Haywood Rd. and Oakwood St. This interruption of water requires issuance of a Boil Water Advisory. COA encourages customers to vigorously boil tap water for 1 minute before consuming it. COA is performing laboratory testing and the advisory will be lifted when tests confirm the possibility of risk is not present. Customers will receive notification that the advisory has been lifted via the same communication process as this advisory. When water systems experience low pressure or lose pressure, there is an increased risk of contamination. This does not mean that the water is contaminated, but that the possibility exists. Once pressure returns, there is the possibility that some discolored water or air could be present in the lines. Customers are advised to run cold water for 5-10 minutes or until water is clear. Properties in the affected areas are receiving this notification via the COA automated system or door hangers. Residents may register for automated alerts by clicking on the AVL Alert Sign Up Link https://member.everbridge.net/index/453003085611892#/login. For further information, please call 251-1122, or visit https://www.ashevillenc.gov/service/water-quality-advisories/ Thank You, City of Asheville Water Resources Department

  • Lift of BWA at Dry Ferry Rd & Ferry Rd on 9-30-19 @ 5:20 pm
    on September 30, 2019 at 9:20 PM

    City of Asheville Lifts Boil Water Advisory The City of Asheville (COA) Water Resources Department would like to officially lift the Boil Water Advisory on/in Dry Ferry Rd & Ferry Rd on 9-30-19 @ 5:20 pm. Laboratory results have confirmed that the water supply is free from contaminants. It is NO longer necessary for customers to boil water before consuming. Customers may return to normal water usage for any and all purposes but we suggest you flush cold water lines for 5-10 minutes before using. Properties in the affected areas are receiving this notification via the COA automated system or door hangers. Residents may register for automated alerts by clicking on the AVL Alert Sign Up Link https://member.everbridge.net/index/453003085611892#/login For further information, please call 251-1122, or visit https://www.ashevillenc.gov/service/water-quality-advisories/. Thank You, City of Asheville Water Resources Department

  • BWA at [Dry Ferry Rd & Ferry Rd on [9-29-19] @ [10:30 AM]
    on September 29, 2019 at 2:36 PM

    City of Asheville Boil Water Advisory (BWA) The City of Asheville (COA) Water Resources Department would like to report an emergency water interruption due to a waterline repair on/in Dry Ferry Rd. This interruption of water requires issuance of a Boil Water Advisory. COA encourages customers to vigorously boil tap water for 1 minute before consuming it. COA is performing laboratory testing and the advisory will be lifted when tests confirm the possibility of risk is not present. Customers will receive notification that the advisory has been lifted via the same communication process as this advisory. When water systems experience low pressure or lose pressure, there is an increased risk of contamination. This does not mean that the water is contaminated, but that the possibility exists. Once pressure returns, there is the possibility that some discolored water or air could be present in the lines. Customers are advised to run cold water for 5-10 minutes or until water is clear. Properties in the affected areas are receiving this notification via the COA automated system or door hangers. Residents may register for automated alerts by clicking on the AVL Alert Sign Up Link https://member.everbridge.net/index/453003085611892#/login. For further information, please call 251-1122, or visit https://www.ashevillenc.gov/service/water-quality-advisories/ Thank You, City of Asheville Water Resources Department

To view older advisories or outages, please visit the Boil Water Advisory Historical Information document

For information about any boil advisory or outage, you may contact:

Customer Services
828-251-1122
9 a.m. to 5 p.m., Monday through Friday

Water Maintenance
828-259-5975
8 a.m. to 4 p.m., Monday through Friday