Water Quality
Businesses who are reopening after being closed for COVID19, see Flushing Guidance and Frequently Asked Questions.
Asheville Water Resources reminds businesses about recommended quality measures that need to be taken before reopening.
View the 2021 Water Quality Report.
Learn more about the City of Asheville’s source, treatment steps, and water quality.
A note about Manganese:
Manganese is naturally present in the reservoirs that serve Asheville and Buncombe County. Manganese is an essential nutrient; it is recommended to receive 2 to 5 mg/day for adults and 0.3 to 0.6 mg/day for infants. A US EPA reviewed study has shown that manganese levels below 0.17 mg/L in drinking water showed no-adverse-health-effect-level (NOAEL). During normal operation, the manganese level of City of Asheville water stays well below our Secondary Maximum Contaminant Level (SMCL) of 0.05 mg/L. During discolored water events, manganese levels could temporarily exceed the 0.17 mg/L NOAEL. The US EPA Lifetime Health Advisory (HA) for manganese is 0.3 mg/L (for a 22 pound child consuming 1 Liter of water per day, the 1 day & 10 day Health Advisory is 1.0 mg/L). However, it is advised that for infants younger than 6 months, the lifetime HA of 0.3 mg/L be used even for an acute exposure of 10 days.
View laboratory results discolored water calls and special samples
December 2022- January 2023 outage event
Read frequently asked questions regarding discolored water.
See guidelines for customers who experience discolored water.
Advisories and Outages
Frequently Asked Questions regarding Boil Water Advisories and Notices.
Notice: While the information below is frequently refreshed, it may not always be updated in real time. To be notified immediately of advisories or outages in your area, register with AVL Alert!
Scheduled Water Interruption 226 Waynesville Avenue on February 1, 2023 @ 9 AM
Posted on: Mon Jan 30th, 2023 a 08:47 AM
SCHEDULED WATER INTERRUPTIONS FOR IMMEDIATE RELEASE January 30, 2023 City of Asheville Contact Water Maintenance Division Phone 259-5975 City of Asheville Water Interruption on 266 Waynesville Avenue is scheduled for Wednesday, February 1, 2023. The City of Asheville has scheduled the following water interruption for water valve, hydrant replacements, general system maintenance or connection of new water infrastructure by a contractor into the City of Asheville water system. In the West District, the affected areas are 266 Waynesville Avenue and surround areas. This shutdown is scheduled for Wednesday, February 1, 2023 from 9 AM to 5 AM. Surrounding areas may experience no water to low pressure during this interruption. When the work is completed customers may experience discolored water or air in the lines and are advised to wait until the water is clear before using it. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975 Monday through Friday from 8 AM to 5 PM. Issued By: D. Allen
Scheduled Water Interruption 125 Spring View Drive on January 31, 2023 @ 9 AM.
Posted on: Thu Jan 26th, 2023 a 10:53 AM
SCHEDULED WATER INTERRUPTIONS FOR IMMEDIATE RELEASE January 26, 2023 City of Asheville Contact Water Maintenance Division Phone 259-5975 City of Asheville Water Interruption on 125 Spring View Drive is scheduled for Tuesday, January 31. The City of Asheville has scheduled the following water interruption for water valve, hydrant replacements, general system maintenance or connection of new water infrastructure by a contractor into the City of Asheville water system. In the East District, the affected areas are Spring View Drive and Oak Leaf Terrace Meadows. This shutdown is scheduled for Tuesday, January 31 2023 from 9 AM to 4 PM. Surrounding areas may experience no water to low pressure during this interruption. When the work is completed customers may experience discolored water or air in the lines and are advised to wait until the water is clear before using it. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975 Monday through Friday from 8 AM to 5 PM. Issued By: D. Allen
Scheduled Water Interruption 192 Haywood Street on February 7, 2023 @ 9AM.
Posted on: Thu Jan 26th, 2023 a 10:34 AM
SCHEDULED WATER INTERRUPTIONS FOR IMMEDIATE RELEASE January 26, 2023 City of Asheville Contact Water Maintenance Division Phone 259-5975 City of Asheville Water Interruption on 192 Haywood Street is scheduled for Tuesday, February 7, 2023.. The City of Asheville has scheduled the following water interruption for water valve, hydrant replacements, general system maintenance or connection of new water infrastructure by a contractor into the City of Asheville water system. In the North District, the affected areas are from the corner of Haywood Street and North French Broad Avenue to the intersection of Haywood Street and Montford Ave. This shutdown is scheduled for Tuesday, February 7, 2023 from 9 AM to 5 PM. Surrounding areas may experience no water to low pressure during this interruption. When the work is completed customers may experience discolored water or air in the lines and are advised to wait until the water is clear before using it. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975 Monday through Friday from 8 AM to 5 PM. Issued By: D. Allen
Cancellation of Scheduled Water Interruption Beaverdam Road on Wednesday January 25, 2023 @ 8 AM to 5 PM
Posted on: Wed Jan 25th, 2023 a 09:00 AM
This is a follow up notification for the water outage that was scheduled to begin at 8:00 AM on Wednesday, January 25, 2023. Due to the weather, we are having to reschedule this outage for a future date. Once this date has been established we will send out a new outage 76 hours in advance of the water interruption. We would like to apologize for any inconvenience. For more information please contact 259-5975 Monday through Friday from 8 AM to 5 PM.
Cancellation of Scheduled Water Interruption Beaverdam Road on Thursday January 26, 2023
Posted on: Wed Jan 25th, 2023 a 08:57 AM
This is a follow up notification for the water outage that was scheduled to begin at 8:00 AM on Thursday, January 26, 2023. Due to the weather we are having to reschedule this outage for a future date. Once this date has been established we will send out a new outage 76 hours in advance of the water interruption. We would like to apologize for any inconvenience. For more information please contact 259-5975 Monday through Friday from 8 AM to 5 PM.
Scheduled Water Interruption Charlotte Highway on January 26, 2023 @ 5:00 PM
Posted on: Fri Jan 20th, 2023 a 12:17 PM
SCHEDULED WATER INTERRUPTIONS FOR IMMEDIATE RELEASE January 20, 2023 City of Asheville Contact Water Maintenance Division Phone 259-5975 City of Asheville Water Interruption on Charlotte Highway is scheduled for Thursday January 26, 2023. The City of Asheville has scheduled the following water interruption for water valve, hydrant replacements, general system maintenance or connection of new water infrastructure by a contractor into the City of Asheville water system. In the South District, the affected areas are Charlotte Highway from 994 Charlotte Highway to Davis Road and intersecting roads with in this area. This shutdown is scheduled for Thursday January 26, 2023 from 5:00 PM to 11:00 PM. Surrounding areas may experience no water to low pressure during this interruption. When the work is completed customers may experience discolored water or air in the lines and are advised to wait until the water is clear before using it. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975 Monday through Friday from 8 AM to 5 PM.
Scheduled Water Interruption Beaverdam Road on Thursday January 26, 2023 @ 8 AM
Posted on: Wed Jan 18th, 2023 a 05:12 PM
This follow up notification is to clarify the days that scheduled work will occur in the Beaverdam area. The work will begin at 8:00am on Thursday, January 26, 2023. City of Asheville Water Interruption on Beaverdam Road is scheduled for Thursday, January 26, 2023. The City of Asheville has scheduled the following water interruption for water valve, hydrant replacements, general system maintenance or connection of new water infrastructure by a contractor into the City of Asheville water system. In the North District, the affected areas are Beaverdam Road from Wild Cherry Road to Pinecroft Road Also to include Beaverdam Knoll Road, Wolfe Cove Road, Bassett Road, Carter Cove Rd and Faircrest Road and surrounding areas. This shutdown is scheduled for Thursday, January 26, 2023 from 8 AM to 5 PM. Surrounding areas may experience no water to low pressure during this interruption. When the work is completed customers may experience discolored water or air in the lines and are advised to wait until the water is clear before using it. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975 Monday through Friday from 8 AM to 5 PM. We are sorry for the confusion and hope this message clarifies any questions.
Scheduled Water Interruption Beaverdam Road on January 26 @ 8 AM
Posted on: Wed Jan 18th, 2023 a 10:05 AM
SCHEDULED WATER INTERRUPTIONS FOR IMMEDIATE RELEASE Wednesday January 18, 2023 City of Asheville Contact Water Maintenance Division Phone 259-5975 City of Asheville Water Interruption on Beaverdam Road is scheduled for Wednesday January 26, 2023. The City of Asheville has scheduled the following water interruption for water valve, hydrant replacements, general system maintenance or connection of new water infrastructure by a contractor into the City of Asheville water system. In the North District, the affected areas are Beaverdam Road from Wild Cherry Road to Pinecroft Road Also to include Beaverdam Knoll Road, Wolfe Cove Road, Bassett Road, Carter Cove Rd and Faircrest Road and surrounding areas. This shutdown is scheduled for Wednesday January 26, 2023 from 8 AM to 5 PM. Surrounding areas may experience no water to low pressure during this interruption. When the work is completed customers may experience discolored water or air in the lines and are advised to wait until the water is clear before using it. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975 Monday through Friday from 8 AM to 5 PM.
Scheduled Water Interruption Beaverdam Road on Wednesday January 25, 2023 @ 8 AM to 5 PM
Posted on: Wed Jan 18th, 2023 a 09:55 AM
SCHEDULED WATER INTERRUPTIONS FOR IMMEDIATE RELEASE Wednesday January 18, 2023 City of Asheville Contact Water Maintenance Division Phone 259-5975 City of Asheville Water Interruption on Beaverdam Road is scheduled for Wednesday January 25, 2023. The City of Asheville has scheduled the following water interruption for water valve, hydrant replacements, general system maintenance or connection of new water infrastructure by a contractor into the City of Asheville water system. In the North District, the affected areas are Beaverdam Road from Wild Cherry Road to Pinecroft Road. This shutdown is scheduled for Wednesday January 25, 2023 from 8 AM to 5 PM. Surrounding areas may experience no water to low pressure during this interruption. When the work is completed customers may experience discolored water or air in the lines and are advised to wait until the water is clear before using it. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975 Monday through Friday from 8 AM to 5 PM.
Lift of Boil Water Advisory for Western Area Affected by Water Interruption 1-4-23 @ 12:00 pm
Posted on: Wed Jan 4th, 2023 a 10:59 AM
City of Asheville Lift of Boil Water Advisory for Western Buncombe County The City of Asheville Water Resources Department is officially lifting the Boil Water Advisory in Western Buncombe County. Laboratory results have confirmed that the water supply is free from contaminants. It is no longer advised for customers in the western Buncombe County to boil water before consuming. Customers may still experience discolored or cloudy water even after the lift. Testing has shown no bacterial contamination even in discolored water samples. If customers are experiencing cloudy or discolored water please wait 30 minutes to one hour and then flush your cold water only for 10-20 minutes at your kitchen or bathroom faucets. If this does not resolve the issue, please call the Water Department customer service line at 828-251-1122. Water crews are still in the field flushing areas to remove the discolored water. Please visit the City of Asheville Water Outage page for more flushing guidelines if you are still experiencing discolored water.
Potential Low Pressure/No Water/ Discolored Water @ 5 Vanderbilt Park Drive on 2-1-23 @ 7:00 AM
Posted on: Wed Feb 1st, 2023 a 11:42 AM
This is a City of Asheville Water Department notification for water distribution work occurring on February 1st 2023 at 7:00 AM This is also to notify customers that they may experience low to no water pressure and discolored water. This is NOT a Boil Water Advisory. The affected areas are, All of Vanderbilt Park Drive and Surrounding areas on Hendersonville Road When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you. Number Affected: 163 Sent BY: DB
Potential Low Pressure/No Water/ Discolored Water @ 5 Vanderbilt Park Drive on 2-1-23 @ 7:00 AM
Posted on: Wed Feb 1st, 2023 a 07:18 AM
This is a City of Asheville Water Department notification for water distribution work occurring on February 1st 2023 at 7:00 AM This is also to notify customers that they may experience low to no water pressure and discolored water. This is NOT a Boil Water Advisory. The affected areas are, All of Vanderbilt Park Drive. When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you. Number Affected: 163 Sent BY: DB
Potential Low Pressure/No Water/ Discolored Water @ Beverly Rd W on 1-31-23 @ 10:00am
Posted on: Tue Jan 31st, 2023 a 10:18 AM
This is a City of Asheville Water Department notification for water distribution work occurring on January 31st, 2023 at 10:00am. This is also to notify customers that they may experience low to no water pressure and discolored water. This is NOT a Boil Water Advisory. The affected areas are, Beverly Rd W, Grandview Dr, and Riverview dr When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you.
Lift of Potential No Water/ Low Pressure/ Discolored Water 16 McDonald Rd. 1/31/23 @ 7:30 a.m.
Posted on: Tue Jan 31st, 2023 a 07:21 AM
This is a City of Asheville Water Department notification that the water distribution system work occurring on January 31, 2023 is complete at 16 McDonald Rd. This is NOT a boil water advisory. If you are still experiencing low pressure or no water please call customer service at 828-251-1122. The distribution lines have been flushed, but should discolored water or air (cloudy or milky) in the lines persist, customers are advised to wait until the water is clear before using it. To clear discolored water or air from your line wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank You City of Asheville Water Resources Department
Potential Low Pressure/No Water/ Discolored Water @ Clingman Place on January 30, 2023 @ 7:30 PM
Posted on: Mon Jan 30th, 2023 a 07:25 PM
This is a City of Asheville Water Department notification for water distribution work occurring on January 30, 2023 at 7:30 PM This is also to notify customers that they may experience low to no water pressure and discolored water. This is NOT a Boil Water Advisory. The affected areas are, Clingman Place. When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you. Number Affected: 8
Lift of Potential No Water/ Low Pressure/ Discolored Water [100 Fairview Road] [January 30, 2023] @ [3:30 pm]
Posted on: Mon Jan 30th, 2023 a 03:37 PM
This is a City of Asheville Water Department notification that the water distribution system work occurring on [January 30, 2023] is complete at [100 Fairview Road]. This is NOT a boil water advisory. If you are still experiencing low pressure or no water please call customer service at 828-251-1122. The distribution lines have been flushed, but should discolored water or air (cloudy or milky) in the lines persist, customers are advised to wait until the water is clear before using it. To clear discolored water or air from your line wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank You City of Asheville Water Resources Department
Potential Low Pressure/No Water/ Discolored Water @ [100 Fairview Road] on [January 30, 2023] @ [2 PM]
Posted on: Mon Jan 30th, 2023 a 01:40 PM
This is a City of Asheville Water Department notification for water distribution work occurring on [January 30, 2023] at [2 PM]. This is also to notify customers that they may experience low to no water pressure and discolored water. This is NOT a Boil Water Advisory. The affected areas are, [100 Fairview Road] When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you.
Potential Low Pressure/No Water/ Discolored Water @ 16 McDonald Rd. on 1/30/23 @ 12 p.m.
Posted on: Mon Jan 30th, 2023 a 12:08 PM
This is a City of Asheville Water Department notification for water distribution work occurring on January 30, 2023 at 12 p.m. This is also to notify customers that they may experience low to no water pressure and discolored water. This is NOT a Boil Water Advisory. The affected areas are McDonald Rd. When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you.
Lift of Potential No Water/ Low Pressure/ Discolored Water Asbury Rd 1-30-23 @ 10:30am
Posted on: Mon Jan 30th, 2023 a 10:27 AM
This is a City of Asheville Water Department notification that the water distribution system work occurring on January 30th, 2023 is complete at Asbury Rd. This is NOT a boil water advisory. If you are still experiencing low pressure or no water please call customer service at 828-251-1122. The distribution lines have been flushed, but should discolored water or air (cloudy or milky) in the lines persist, customers are advised to wait until the water is clear before using it. To clear discolored water or air from your line wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank You City of Asheville Water Resources Department
Potential Low Pressure/No Water/ Discolored Water @ Asbury Rd on 1-30-23 @ 8:00am
Posted on: Mon Jan 30th, 2023 a 08:10 AM
This is a City of Asheville Water Department notification for water distribution work occurring on January 30th, 2023 at 8:00am. This is also to notify customers that they may experience low to no water pressure and discolored water. This is NOT a Boil Water Advisory. The affected areas are, Asbury Rd When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you.
There have been no Boil Water Notice notifications in the last 30 days.
To view older advisories or outages, please visit the Boil Water Advisory Historical Information document
Contact Information
For information about any boil advisory or outage, you may contact:
Customer Services
828-251-1122
9 a.m. to 5 p.m., Monday through Friday
Water Maintenance
828-259-5975
8 a.m. to 4 p.m., Monday through Friday