Water Quality
Businesses who are reopening after being closed for COVID19, see Flushing Guidance and Frequently Asked Questions.
Asheville Water Resources reminds businesses about recommended quality measures that need to be taken before reopening.
View the 2021 Water Quality Report.
Learn more about the City of Asheville’s source, treatment steps, and water quality.
A note about Manganese:
Manganese is naturally present in the reservoirs that serve Asheville and Buncombe County. Manganese is an essential nutrient; it is recommended to receive 2 to 5 mg/day for adults and 0.3 to 0.6 mg/day for infants. A US EPA reviewed study has shown that manganese levels below 0.17 mg/L in drinking water showed no-adverse-health-effect-level (NOAEL). During normal operation, the manganese level of City of Asheville water stays well below our Secondary Maximum Contaminant Level (SMCL) of 0.05 mg/L. During discolored water events, manganese levels could temporarily exceed the 0.17 mg/L NOAEL. The US EPA Lifetime Health Advisory (HA) for manganese is 0.3 mg/L (for a 22 pound child consuming 1 Liter of water per day, the 1 day & 10 day Health Advisory is 1.0 mg/L). However, it is advised that for infants younger than 6 months, the lifetime HA of 0.3 mg/L be used even for an acute exposure of 10 days.
View the latest laboratory test results for discolored water calls (and/or special samples during construction or line breaks).
View 2021 laboratory results for discolored water calls and special samples.
View July 2020- December 2020 laboratory results for discolored water calls and special samples.
View March 2020- June 2020 laboratory results for discolored water calls and special samples.
View Jan 2020- Feb 2020 laboratory results for discolored water calls and special samples.
View 2019 laboratory results from discolored water calls.
Read frequently asked questions regarding discolored water.
See guidelines for customers who experience discolored water.
Advisories and Outages
Frequently Asked Questions regarding Boil Water Advisories and Notices.
Notice: While the information below is frequently refreshed, it may not always be updated in real time. To be notified immediately of advisories or outages in your area, register with AVL Alert!
Scheduled Water Interruption 5 Rocky Ridge Road on August 4, 2022 @ 9AM
Posted on: Tue Aug 2nd, 2022 a 02:44 PM
SCHEDULED WATER INTERRUPTIONS FOR IMMEDIATE RELEASE August 2, 2022 City of Asheville Contact Water Maintenance Division Phone 259-5975 City of Asheville Water Interruption on in the area around 5 Rocky Ridge Road is scheduled for Thursday, August 4, 2022. The City of Asheville has scheduled the following water interruption for water valve, hydrant replacements, general system maintenance or connection of new water infrastructure by a contractor into the City of Asheville water system. In the West District, the affected areas are Rocky Ridge Road, and Wedgefield Dr]. This shutdown is scheduled for Thursday, August 4, 2022 from 9 AM to 11 AM. Surrounding areas may experience no water to low pressure during this interruption. When the work is completed customers may experience discolored water or air in the lines and are advised to wait until the water is clear before using it. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975 Monday through Friday from 8 AM to 5 PM.
There have been no Boil Water Advisory notifications in the last 30 days.
Lift of Potential No Water/ Low Pressure/ Discolored Water [Holbrook Road and Marathon Lane intersection] [August 10, 2022] @ [11 am]
Posted on: Wed Aug 10th, 2022 a 10:59 AM
This is a City of Asheville Water Department notification that the water distribution system work occurring on [August 10, 2022] is complete at [Holbrook Road and Marathon Lane intersection]. This is NOT a boil water advisory. If you are still experiencing low pressure or no water please call customer service at 828-251-1122. The distribution lines have been flushed, but should discolored water or air (cloudy or milky) in the lines persist, customers are advised to wait until the water is clear before using it. To clear discolored water or air from your line wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank You City of Asheville Water Resources Department
Potential Low Pressure/No Water/ Discolored Water @ [Holbrook Road and Marathon Lane intersection] on [August 10, 2022] @ [9:30 am]
Posted on: Wed Aug 10th, 2022 a 09:05 AM
This is a City of Asheville Water Department notification for water distribution work occurring on [August 10, 2022] at [9:30 am]. This is also to notify customers that they may experience low to no water pressure and discolored water. This is NOT a Boil Water Advisory. The affected areas are, [Holbrook Road and Marathon Lane intersection] When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you.
Lift of Potential No Water/ Low Pressure/ Discolored Water Short Michigan ave 8-9-22 @ 8:00pm
Posted on: Tue Aug 9th, 2022 a 08:13 PM
This is a City of Asheville Water Department notification that the water distribution system work occurring on August 9th, 2022 is complete at Short Michigan ave. This is NOT a boil water advisory. If you are still experiencing low pressure or no water please call customer service at 828-251-1122. The distribution lines have been flushed, but should discolored water or air (cloudy or milky) in the lines persist, customers are advised to wait until the water is clear before using it. To clear discolored water or air from your line wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank You City of Asheville Water Resources Department
Lift of Potential No Water/ Low Pressure/ Discolored Water 177 Mt Carmel Rd 8-9-22 @ 8:00pm
Posted on: Tue Aug 9th, 2022 a 08:10 PM
This is a City of Asheville Water Department notification that the water distribution system work occurring on August 9th, 2022 is complete at Mt Carmel Rd.. This is NOT a boil water advisory. If you are still experiencing low pressure or no water please call customer service at 828-251-1122. The distribution lines have been flushed, but should discolored water or air (cloudy or milky) in the lines persist, customers are advised to wait until the water is clear before using it. To clear discolored water or air from your line wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank You City of Asheville Water Resources Department
Potential Low Pressure/No Water/ Discolored Water @ 177 Mt Carmel Rd on 8-9-22 @ 5:00pm
Posted on: Tue Aug 9th, 2022 a 05:33 PM
This is a City of Asheville Water Department notification for water distribution work occurring on August 9th, 2022 at 5:00pm. This is also to notify customers that they may experience low to no water pressure and discolored water. This is NOT a Boil Water Advisory. The affected areas are, Mt. Carmel Rd and Odonald rd When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you.
Potential Low Pressure/No Water/ Discolored Water @ Short Michigan Ave on 8-9-22 @ 10:30am
Posted on: Tue Aug 9th, 2022 a 10:34 AM
This is a City of Asheville Water Department notification for water distribution work occurring on August 9th, 2022 at 10:30am. This is also to notify customers that they may experience low to no water pressure and discolored water. This is NOT a Boil Water Advisory. The affected areas are, Short Michigan ave and surrounding areas When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you.
Emergency Road Closure Montford Ave on 8-9-22 @ 7:00am
Posted on: Tue Aug 9th, 2022 a 07:20 AM
EMERGENCY ROAD CLOSURE City of Asheville August 9th, 2022 Water Maintenance Division City of Asheville Scheduled Road Closure on Montford Ave The City of Asheville has issued the following road closure for water valve, hydrant replacements, general system maintenance or, for the connection of new water infrastructure into the City of Asheville water system. The affected areas are Montford Ave. from I 240 to Courtland Ave. The road closure is scheduled to begin on August 9th, 2022 from 7:00am to approximately 4:00pm. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975, Monday through Friday from 8 AM to 5 PM. Thank you.
Lift of Potential No Water/ Low Pressure/ Discolored Water 27 Creekside Way 8-8-22 @ 8:45pm
Posted on: Mon Aug 8th, 2022 a 08:43 PM
This is a City of Asheville Water Department notification that the water distribution system work occurring on August 8th, 2022 is complete at creekside way. This is NOT a boil water advisory. If you are still experiencing low pressure or no water please call customer service at 828-251-1122. The distribution lines have been flushed, but should discolored water or air (cloudy or milky) in the lines persist, customers are advised to wait until the water is clear before using it. To clear discolored water or air from your line wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank You City of Asheville Water Resources Department
Potential Low Pressure/No Water/ Discolored Water @ 27 creekside way on 8-8-22 @ 6:30pm
Posted on: Mon Aug 8th, 2022 a 06:46 PM
This is a City of Asheville Water Department notification for water distribution work occurring on August 8th, 2022 at 6:30pm. This is also to notify customers that they may experience low to no water pressure and discolored water. This is NOT a Boil Water Advisory. The affected areas are, Creekside Way When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you.
Lift of Potential No Water/ Low Pressure/ Discolored Water [8202 Terra Drive] [August 8, 2022] @ [10:30 am]
Posted on: Mon Aug 8th, 2022 a 10:25 AM
This is a City of Asheville Water Department notification that the water distribution system work occurring on [August 8, 2022] is complete at [8202 Terra Drive]. This is NOT a boil water advisory. If you are still experiencing low pressure or no water please call customer service at 828-251-1122. The distribution lines have been flushed, but should discolored water or air (cloudy or milky) in the lines persist, customers are advised to wait until the water is clear before using it. To clear discolored water or air from your line wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank You City of Asheville Water Resources Department
There have been no Boil Water Notice notifications in the last 30 days.
To view older advisories or outages, please visit the Boil Water Advisory Historical Information document
Contact Information
For information about any boil advisory or outage, you may contact:
Customer Services
828-251-1122
9 a.m. to 5 p.m., Monday through Friday
Water Maintenance
828-259-5975
8 a.m. to 4 p.m., Monday through Friday