Water quality and advisories

glass filled with tap water

Water Quality

Businesses who are reopening after being closed for COVID19, see Flushing Guidance and Frequently Asked Questions.

Asheville Water Resources reminds businesses about recommended quality measures that need to be taken before reopening.

View the 2020 Water Quality Report.

Learn more about the City of Asheville’s source, treatment steps, and water quality.

Once again, the City of Asheville was awarded the prestigious Area Wide Optimization Award by NC Department of Environmental Quality.

A note about Manganese:

Manganese is naturally present in the reservoirs that serve Asheville and Buncombe County. Manganese is an essential nutrient; it is recommended to receive 2 to 5 mg/day for adults and 0.3 to 0.6 mg/day for infants. A US EPA reviewed study has shown that manganese levels below 0.17 mg/L in drinking water showed no-adverse-health-effect-level (NOAEL). During normal operation, the manganese level of City of Asheville water stays well below our Secondary Maximum Contaminant Level (SMCL) of 0.05 mg/L. During discolored water events, manganese levels could temporarily exceed the 0.17 mg/L NOAEL. The US EPA Lifetime Health Advisory (HA) for manganese is 0.3 mg/L (for a 22 pound child consuming 1 Liter of water per day, the 1 day & 10 day Health Advisory is 1.0 mg/L). However, it is advised that for infants younger than 6 months, the lifetime HA of 0.3 mg/L be used even for an acute exposure of 10 days.

 

View the latest laboratory test results for discolored water calls (and/or special samples during construction or line breaks). 

View July 2020- December 2020 laboratory results for discolored water calls and special samples.

View March 2020- June 2020 laboratory results for discolored water calls and special samples.

View Jan 2020- Feb 2020 laboratory results for discolored water calls and special samples.

View 2019 laboratory results from discolored water calls.

Read frequently asked questions regarding discolored water.

See guidelines for customers who experience discolored water.

 

 


Advisories and Outages

 

Frequently Asked Questions regarding Boil Water Advisories and Notices.

Notice: While the information below is frequently refreshed, it may not always be updated in real time. To be notified immediately of advisories or outages in your area, register with AVL Alert!

 

AVL ! ALERT

 

 

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  • Emergency Road Closure Covington St on 9/20/2021 @ 7:50 AM
    on September 20, 2021 at 8:00 AM

    EMERGENCY ROAD CLOSURE City of Asheville September 20th, 2021 Water Maintenance Division City of Asheville Scheduled Road Closure on Covington Street The City of Asheville has issued the following road closure for water valve, hydrant replacements, general system maintenance or, for the connection of new water infrastructure into the City of Asheville water system. The affected areas are Covington Street from Haywood Road to Redfern Street. The road closure is scheduled to begin on September 20th, 2021 from 7:50 AM to approximately 12:00 PM. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975, Monday through Friday from 8 AM to 5 PM. Thank you.

  • Potential Low Pressure/No Water/ Discolored Water @ 2985 Riverside Dr on 9/9/21 @ 5:30pm
    on September 9, 2021 at 5:36 PM

    This is a City of Asheville Water Department notification for water distribution work occurring on 9/9/21 at 5:30PM. This is also to notify customers that they may experience low to no water pressure and discolored water. This is NOT a Boil Water Advisory. The affected areas are, 2958 Riverside dr. When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you.

  • Emergency Road Closure North Bound Lanes of Broadway Street from Campus Drive to I-240 On Rampon [9-2-2021] @ [7:00AM]
    on September 2, 2021 at 7:03 AM

    EMERGENCY ROAD CLOSURE City of Asheville [September 2, 2021] Water Maintenance Division City of Asheville Emergency Road Closure on The North Bound Lanes of Broadway Street from Campus Drive to the I-240 On Ramp The City of Asheville has issued the following road closure for water valve, hydrant replacements, general system maintenance or, for the connection of new water infrastructure into the City of Asheville water system. The affected areas are The North Bound Lanes of Broadway Street from Campus Drive to I-240 On Ramp in the North district. The road closure is scheduled to begin on, from [9:30 Am to approximately [7:00 Pm September 2, 2021. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975, Monday through Friday from 8 AM to 5 PM. Thank you.

  • Emergency Road Closure North Bound Lanes of Broadway Street from Campus Drive to I-240 On Rampon [9-1-2021] @ [9:30 AM]
    on September 1, 2021 at 9:54 AM

    EMERGENCY ROAD CLOSURE City of Asheville [September 1, 2021] Water Maintenance Division City of Asheville Emergency Road Closure on The North Bound Lanes of Broadway Street from Campus Drive to the I-240 On Ramp The City of Asheville has issued the following road closure for water valve, hydrant replacements, general system maintenance or, for the connection of new water infrastructure into the City of Asheville water system. The affected areas are The North Bound Lanes of Broadway Street from Campus Drive to I-240 On Ramp in the North district. The road closure is scheduled to begin on, from [9:30 Am to approximately [7:00 Am September 2, 2021. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975, Monday through Friday from 8 AM to 5 PM. Thank you.

  • Lift of Potential No Water/ Low Pressure/ Discolored Water Salola St 8-30-21 @ 10:00 P.M.
    on August 31, 2021 at 7:22 AM

    This is a City of Asheville Water Department notification that the water distribution system work occurring on August 30th, 2021 is complete at Salola Street. This is NOT a boil water advisory. If you are still experiencing low pressure or no water please call customer service at 828-251-1122. The distribution lines have been flushed, but should discolored water or air (cloudy or milky) in the lines persist, customers are advised to wait until the water is clear before using it. To clear discolored water or air from your line wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank You City of Asheville Water Resources Department

  • Potential Low Pressure/No Water/ Discolored Water @ Salola St on 8-30-21 @ 3:30 P.M.
    on August 30, 2021 at 4:52 PM

    This is a City of Asheville Water Department notification for water distribution work occurring on August 30th, 2021 at 3:30 P.M.. This is also to notify customers that they may experience low to no water pressure and discolored water. This is NOT a Boil Water Advisory. The affected areas are, from Salola Street from Carrier Street to Rumbough Place. When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you.

  • Potential Low Pressure/No Water/ Discolored Water @ Boone St on 8-25-21 @ 11:20 A.M.
    on August 25, 2021 at 11:25 AM

    This is a City of Asheville Water Department notification for water distribution work occurring on August 23rd, 2021 at 11:20 A.M. This is also to notify customers that they may experience low to no water pressure and discolored water. This is NOT a Boil Water Advisory. The affected areas are to include all of Boone Street. When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you.

  • Lift of BWA at New Leicester Highway on 8/19/21 @ 2:52 pm.
    on August 20, 2021 at 7:54 AM

    City of Asheville Lifts Boil Water Advisory The City of Asheville (COA) Water Resources Department would like to officially lift the Boil Water Advisory on/in New Leicester Highway from Patton Avenue to Oak Hill Road also Druid Drive and Laurel Loop as well as Patton Avenue from New Leicester Highway up to North Louisiana Avenue. Laboratory results have confirmed that the water supply is free from contaminants. It is NO longer necessary for customers to boil water before consuming. Customers may return to normal water usage for any and all purposes but we suggest you flush cold water lines for 5-10 minutes before using. Properties in the affected areas are receiving this notification via the COA automated system or door hangers. Residents may register for automated alerts by clicking on the AVL Alert Sign Up Link https://member.everbridge.net/index/453003085611892#/login For further information, please call 251-1122, or visit https://www.ashevillenc.gov/service/water-quality-advisories/. Thank You, City of Asheville Water Resources Department

  • Lift of BWA at 2690 US Hwy 70 to Lytle Cove Rd on 8-19-21 @ 12:27 pm
    on August 19, 2021 at 12:35 PM

    City of Asheville Lifts Boil Water Advisory The City of Asheville (COA) Water Resources Department would like to officially lift the Boil Water Advisory on/in US Hwy 70 from 2690 US Hwy 70 to Lytle Cove Road. Laboratory results have confirmed that the water supply is free from contaminants. It is NO longer necessary for customers to boil water before consuming. Customers may return to normal water usage for any and all purposes but we suggest you flush cold water lines for 5-10 minutes before using. Properties in the affected areas are receiving this notification via the COA automated system or door hangers. Residents may register for automated alerts by clicking on the AVL Alert Sign Up Link https://member.everbridge.net/index/453003085611892#/login For further information, please call 251-1122, or visit https://www.ashevillenc.gov/service/water-quality-advisories/. Thank You, City of Asheville Water Resources Department

  • Emergency Road Closure Blue Ridge Ave on 8-19-21 @ 9:30 AM
    on August 19, 2021 at 9:36 AM

    EMERGENCY ROAD CLOSURE City of Asheville August 19th, 2021 Water Maintenance Division City of Asheville Scheduled Road Closure on Blue Ridge Avenue The City of Asheville has issued the following road closure for water valve, hydrant replacements, general system maintenance or, for the connection of new water infrastructure into the City of Asheville water system. The affected areas are Blue Ridge Avenue from Haywood Road to Craggy Avenue. The road closure is scheduled to begin on August 19th, 2021 from 9:30 A.M. to approximately 3:00 P.M. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975, Monday through Friday from 8 AM to 5 PM. Thank you.

  • Lift of Potential No Water/ Low Pressure/ Discolored Water Bassett Road 9-24-21 @ 3:17 pm
    on September 24, 2021 at 3:19 PM

    This is a City of Asheville Water Department notification that the water distribution system work occurring on September 24, 2021 is complete at 11 Bassett Road. This is NOT a boil water advisory. If you are still experiencing low pressure or no water please call customer service at 828-251-1122. The distribution lines have been flushed, but should discolored water or air (cloudy or milky) in the lines persist, customers are advised to wait until the water is clear before using it. To clear discolored water or air from your line wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank You City of Asheville Water Resources Department

  • Potential Low Pressure/No Water/ Discolored Water @ Bassett Road on 9-24-21 @ 7:35 am
    on September 24, 2021 at 7:44 AM

    This is a City of Asheville Water Department notification for water distribution work occurring on September 24, 2021 at 7:35 am. This is also to notify customers that they may experience low to no water pressure and discolored water. This is NOT a Boil Water Advisory. The affected areas are, from11 Bassett Road. When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank You City of Asheville Water Resources Department

  • Lift of Potential No Water/ Low Pressure/ Discolored Water Olney Rd 9-23-2021 @ 11:00 A.M.
    on September 23, 2021 at 11:04 AM

    This is a City of Asheville Water Department notification that the water distribution system work occurring on September 23rd, 2021 is complete at Olney Road from Sand Hill Road to Vermont Avenue. This is NOT a boil water advisory. If you are still experiencing low pressure or no water please call customer service at 828-251-1122. The distribution lines have been flushed, but should discolored water or air (cloudy or milky) in the lines persist, customers are advised to wait until the water is clear before using it. To clear discolored water or air from your line wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank You City of Asheville Water Resources Department

  • Potential Low Pressure/No Water/ Discolored Water @ Olney Rd. on 09/23/2021 @ 9:30 AM
    on September 23, 2021 at 9:18 AM

    This is a City of Asheville Water Department notification for water distribution work occurring on September 23rd 2021 at 9:30 AM. This is also to notify customers that they may experience low to no water pressure and discolored water. This is NOT a Boil Water Advisory. The affected areas are, from Sand Hill Rd to Vermont Ave on Onley Rd. When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you.

  • Lift of Potential No Water/ Low Pressure/ Discolored Water [240 Christ School Road] [September 23, 2021] @ [9 am]
    on September 23, 2021 at 9:01 AM

    This is a City of Asheville Water Department notification that the water distribution system work occurring on [September 23, 2021] is complete at [240 Christ School Road]. This is NOT a boil water advisory. If you are still experiencing low pressure or no water please call customer service at 828-251-1122. The distribution lines have been flushed, but should discolored water or air (cloudy or milky) in the lines persist, customers are advised to wait until the water is clear before using it. To clear discolored water or air from your line wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank You City of Asheville Water Resources Department

  • Potential Low Pressure/No Water/ Discolored Water @ [240 Christ School Road] on [September 23, 2021] @ [9 am]
    on September 23, 2021 at 8:26 AM

    This is a City of Asheville Water Department notification for water distribution work occurring on [September 23, 2021] at [9 am]. This is also to notify customers that they may experience low to no water pressure and discolored water. This is NOT a Boil Water Advisory. The affected areas are, from [240 Christ School Road]. When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you.

  • After Hours Work [September 25, 2021 @ 12:00 am to 7:00 am]
    on September 22, 2021 at 3:32 PM

    AFTER HOURS WORK NOTIFICATION FOR IMMEDIATE RELEASE [September 22, 2021] City of Asheville Contact Water Maintenance Division Phone 259-5975 City of Asheville Water Maintenance Crew will be performing after hours work on [September 25, 2021 12:00 am to 7:00 am] at [704 riverside drive] The City of Asheville will be performing after hours work in the [North District, the affected areas are [Riverside Drive ]. This work is scheduled for [September 25, 2021 from 12:00 am to 7:00 am. Surrounding areas may experience no water to low pressure, and construction noise during this time. When the work is completed customers may experience discolored water or air in the lines and are advised to wait until the water is clear before using it. Properties in the affected areas are receiving this notification by telephone, email and/or text via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975 Monday through Friday from 8 AM to 5 PM.

  • Lift of Potential No Water/ Low Pressure/ Discolored Water [881 Brevard Road] on [September 22, 2021] @ [9:30 am]
    on September 22, 2021 at 9:54 AM

    This is a City of Asheville Water Department notification that the water distribution system work occurring on [September 22, 2021] is complete at [881 Brevard Road]. This is not a boil water advisory. If you are still experiencing low pressure or no water please call customer service at 828-251-1122. The distribution lines have been flushed, but should discolored water or air (cloudy or milky) in the lines persist, customers are advised to wait until the water is clear before using it. To clear discolored water or air from your line wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank You City of Asheville Water Resources Department

  • Potential Low Pressure/No Water/ Discolored Water @ [881 Brevard Road] on [September 22, 2021] @ [9 am]
    on September 22, 2021 at 8:31 AM

    This is a City of Asheville Water Department notification for water distribution work occurring on [September 22, 2021] at [9 am]. This is also to notify customers that they may experience low to no water pressure and discolored water. This is NOT a Boil Water Advisory. The affected areas are, from [881 Brevard Road]. When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you.

  • Lift of Potential No Water/ Low Pressure/ Discolored Water [Keith Drive] on [September 21, 2021] @ [12 pm]
    on September 21, 2021 at 12:30 PM

    This is a City of Asheville Water Department notification that the water distribution system work occurring on [September 21, 2021] is complete at [Keith Drive]. This is not a boil water advisory. If you are still experiencing low pressure or no water please call customer service at 828-251-1122. The distribution lines have been flushed, but should discolored water or air (cloudy or milky) in the lines persist, customers are advised to wait until the water is clear before using it. To clear discolored water or air from your line wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank You City of Asheville Water Resources Department

Boil water notices are rare, so you may not see any listed here.
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To view older advisories or outages, please visit the Boil Water Advisory Historical Information document

View Buncombe County Health Department’s information on Boil Water Advisories for the Food Service Industry.

 


Contact Information

 

For information about any boil advisory or outage, you may contact:

Customer Services
828-251-1122
9 a.m. to 5 p.m., Monday through Friday

Water Maintenance
828-259-5975
8 a.m. to 4 p.m., Monday through Friday

 


Updated 9/24/2021