Water quality and advisories

glass filled with tap water

Water Quality

Businesses who are reopening after being closed for COVID19, see Flushing Guidance and Frequently Asked Questions.

Asheville Water Resources reminds businesses about recommended quality measures that need to be taken before reopening.

View the 2020 Water Quality Report.

Learn more about the City of Asheville’s source, treatment steps, and water quality.

Once again, the City of Asheville was awarded the prestigious Area Wide Optimization Award by NC Department of Environmental Quality.

A note about Manganese:

Manganese is naturally present in the reservoirs that serve Asheville and Buncombe County. Manganese is an essential nutrient; it is recommended to receive 2 to 5 mg/day for adults and 0.3 to 0.6 mg/day for infants. A US EPA reviewed study has shown that manganese levels below 0.17 mg/L in drinking water showed no-adverse-health-effect-level (NOAEL). During normal operation, the manganese level of City of Asheville water stays well below our Secondary Maximum Contaminant Level (SMCL) of 0.05 mg/L. During discolored water events, manganese levels could temporarily exceed the 0.17 mg/L NOAEL. The US EPA Lifetime Health Advisory (HA) for manganese is 0.3 mg/L (for a 22 pound child consuming 1 Liter of water per day, the 1 day & 10 day Health Advisory is 1.0 mg/L). However, it is advised that for infants younger than 6 months, the lifetime HA of 0.3 mg/L be used even for an acute exposure of 10 days.

 

View the latest laboratory test results for discolored water calls (and/or special samples during construction or line breaks). 

View July 2020- December 2020 laboratory results for discolored water calls and special samples.

View March 2020- June 2020 laboratory results for discolored water calls and special samples.

View Jan 2020- Feb 2020 laboratory results for discolored water calls and special samples.

View 2019 laboratory results from discolored water calls.

Read frequently asked questions regarding discolored water.

See guidelines for customers who experience discolored water.

 

 


Advisories and Outages

 

Frequently Asked Questions regarding Boil Water Advisories and Notices.

Notice: While the information below is frequently refreshed, it may not always be updated in real time. To be notified immediately of advisories or outages in your area, register with AVL Alert!

 

AVL ! ALERT

 

 

  • Scheduled Water Interruption Artful Way on July 27, 2021 @ 5:30 PM
    on July 23, 2021 at 8:14 AM

    SCHEDULED WATER INTERRUPTIONS FOR IMMEDIATE RELEASE July 23, 2021 City of Asheville Contact Water Maintenance Division Phone 259-5975 City of Asheville Water Interruption on Artful Way is scheduled for Tuesday July 27, 2021. The City of Asheville has scheduled the following water interruption for water valve, hydrant replacements, general system maintenance or connection of new water infrastructure by a contractor into the City of Asheville water system. In the North District, the affected areas are Artful Way. This shutdown is scheduled for Tuesday July 27, 2021 from 5:30 PM to 12:00 AM. Surrounding areas may experience no water to low pressure during this interruption. When the work is completed customers may experience discolored water or air in the lines and are advised to wait until the water is clear before using it. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975 Monday through Friday from 8 AM to 5 PM.

  • New waterline infrastructure on Old Shoals Road Extension to take place in the upcoming weeks
    on July 22, 2021 at 2:11 PM

    City of Asheville Contact: Water Engineering Services Phone: 828-232-4589 This is an informational notification from the City of Asheville Water Resources Department letting you know we will begin installation of new waterline infrastructure on Old Shoals Road Extension from Heywood Road to the end of Old Shoals Road Extension. During construction there will be scheduled water outages and closures as construction progresses over the next several weeks. Construction and lane reductions could begin as early as next week weather permitting. You will receive further updates as the project progresses along with water interruption dates and other pertinent information regarding the project that directly affects you as water customers. Due to the location of installation, on street parking will be restricted within the construction area. Please make arrangements to avoid parking on the street during this time. We apologize for any inconvenience that our construction will cause. We know that dealing with construction projects in a neighborhood can be frustrating. If you have any questions or concerns, please feel free to contact Mark Letterman in the Water Engineering Division anytime at 828-232-4589 or visit the City of Asheville’s website at www.ashevillenc.gov water projects.

  • After Hours Work 7-16-2021 @ 2:00 AM
    on July 12, 2021 at 9:30 AM

    AFTER HOURS WORK NOTIFICATION FOR IMMEDIATE RELEASE July 16, 2021 City of Asheville Contact Water Maintenance Division Phone 259-5975 City of Asheville Water Maintenance Crew will be performing after hours work on [Thursday july 16, 2021 at 2:00 AM] at [the intersection of riverside drive and Person bridge road The City of Asheville will be performing after hours work in the North District, the affected areas are the intersection of riverside drive and Person bridge road This work is scheduled for Thursday July 16, 2021 at 2:00 AM from [2:00 Am] to [8:00 AM]. Surrounding areas may experience no water to low pressure, and construction noise during this time. When the work is completed customers may experience discolored water or air in the lines and are advised to wait until the water is clear before using it. Properties in the affected areas are receiving this notification by telephone, email and/or text via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975 Monday through Friday from 8 AM to 5 PM. Issued By: B. TODD Number Affected [#106]

  • Scheduled Water Interruption Westside Drive on July 14, 2021 @ 5:30 PM
    on July 9, 2021 at 3:31 PM

    SCHEDULED WATER INTERRUPTIONS FOR IMMEDIATE RELEASE July 9, 2021 City of Asheville Contact Water Maintenance Division Phone 259-5975 City of Asheville Water Interruption on Westside Drive is scheduled for Wednesday July 14, 2021 The City of Asheville has scheduled the following water interruption for water valve, hydrant replacements, general system maintenance or connection of new water infrastructure by a contractor into the City of Asheville water system. In the West District, the affected areas are Westside Drive from Emma Road to end of road. This shutdown is scheduled for Wednesday July 14, 2021 from 5:30 PM to 10:00 PM. Surrounding areas may experience no water to low pressure during this interruption. When the work is completed customers may experience discolored water or air in the lines and are advised to wait until the water is clear before using it. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975 Monday through Friday from 8 AM to 5 PM.

  • Cancelled Scheduled Water Interruption Lynn Cove Road] on [July 8, 2021] @ [9 AM]
    on July 8, 2021 at 7:52 AM

    CANCELLED WATER INTERRUPTION SCHEDULED WATER INTERRUPTIONS FOR IMMEDIATE RELEASE July 8,2021 City of Asheville Contact Water Maintenance Division Phone 259-5975 City of Asheville Water Interruption on Lynn cove road from beaverdam road to Dead end ] is scheduled for [July 8, 2021 at 9:00 am The City of Asheville has scheduled the following water interruption for water valve, hydrant replacements, general system maintenance or connection of new water infrastructure by a contractor into the City of Asheville water system. In the [North] District, the affected areas are [Lynn Cove Road from Beaverdam road to dead end ]. This shutdown is scheduled for July 8, 2021] from [9:00 am to 6:00 PM]. Surrounding areas may experience no water to low pressure during this interruption. When the work is completed customers may experience discolored water or air in the lines and are advised to wait until the water is clear before using it. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975 Monday through Friday from 8 AM to 5 PM.

  • Scheduled Water Interruption Lynn Cove Road] on [July 8, 2021] @ [9 AM]
    on July 2, 2021 at 12:56 PM

    SCHEDULED WATER INTERRUPTIONS FOR IMMEDIATE RELEASE July 8,2021 City of Asheville Contact Water Maintenance Division Phone 259-5975 City of Asheville Water Interruption on Lynn cove road from beaverdam road to Dead end ] is scheduled for [July 8, 2021 at 9:00 am The City of Asheville has scheduled the following water interruption for water valve, hydrant replacements, general system maintenance or connection of new water infrastructure by a contractor into the City of Asheville water system. In the [North] District, the affected areas are [Lynn Cove Road from Beaverdam road to dead end ]. This shutdown is scheduled for July 8, 2021] from [9:00 am to 6:00 PM]. Surrounding areas may experience no water to low pressure during this interruption. When the work is completed customers may experience discolored water or air in the lines and are advised to wait until the water is clear before using it. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975 Monday through Friday from 8 AM to 5 PM.

  • Scheduled Water Interruption Riverside Drive on July 6, 2021 @ 9:00 AM
    on July 2, 2021 at 11:20 AM

    SCHEDULED WATER INTERRUPTIONS FOR IMMEDIATE RELEASE July 2, 2021 City of Asheville Contact Water Maintenance Division Phone 259-5975 City of Asheville Water Interruption on Riverside Drive is scheduled for Tuesday July 6, 2021. The City of Asheville has scheduled the following water interruption for water valve, hydrant replacements, general system maintenance or connection of new water infrastructure by a contractor into the City of Asheville water system. In the North District, the affected areas are Riverside Drive from Hill Street to 620 Riverside Drive. This shutdown is scheduled for Tuesday July 6, 2021 from 9:00 AM to 5:00 PM. Surrounding areas may experience no water to low pressure during this interruption. When the work is completed customers may experience discolored water or air in the lines and are advised to wait until the water is clear before using it. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975 Monday through Friday from 8 AM to 5 PM.

  • Scheduled Water Interruption Sondley Estates and Windy Gap Road on July 1, 2021 @ 8:00 AM
    on June 29, 2021 at 1:41 PM

    SCHEDULED WATER INTERRUPTIONS FOR IMMEDIATE RELEASE June 29, 2021 City of Asheville Contact Water Maintenance Division Phone 259-5975 City of Asheville Water Interruption on Sondley Estates and Windy Gap Road is scheduled for Thursday July 1, 2021. The City of Asheville has scheduled the following water interruption for water valve, hydrant replacements, general system maintenance or connection of new water infrastructure by a contractor into the City of Asheville water system. In the North / East District, the affected areas are Sondley Estates and Windy Gap Road. This shutdown is scheduled for Thursday July 1, 2021 from 8:00 AM to 6:00 PM. Surrounding areas may experience no water to low pressure during this interruption. When the work is completed customers may experience discolored water or air in the lines and are advised to wait until the water is clear before using it. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975 Monday through Friday from 8 AM to 5 PM.

  • Scheduled Water Interruption Hibriten Drive on July 6, 2021 @ 9:00 AM
    on June 29, 2021 at 1:22 PM

    SCHEDULED WATER INTERRUPTIONS FOR IMMEDIATE RELEASE June 29, 2021 City of Asheville Contact Water Maintenance Division Phone 259-5975 City of Asheville Water Interruption on Hibriten Drive is scheduled for Tuesday July 6, 2021. The City of Asheville has scheduled the following water interruption for water valve, hydrant replacements, general system maintenance or connection of new water infrastructure by a contractor into the City of Asheville water system. In the North District, the affected areas are Hibriten Drive. This shutdown is scheduled for Tuesday July 6, 2021 from 9:00 AM to 5:00 PM. Surrounding areas may experience no water to low pressure during this interruption. When the work is completed customers may experience discolored water or air in the lines and are advised to wait until the water is clear before using it. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975 Monday through Friday from 8 AM to 5 PM.

  • After Hours Work 6-22-21 @ 4 a.m.
    on June 17, 2021 at 1:55 PM

    AFTER HOURS WORK NOTIFICATION FOR IMMEDIATE RELEASE 6-17-21 City of Asheville Contact Water Maintenance Division Phone 259-5975 City of Asheville Water Maintenance Crew will be performing after hours work on Tuesday June 22, 2021 at 47 Bellevue Rd. The City of Asheville will be performing after hours work in the South District, the affected areas are Bellevue Rd, Round Top Rd, Mill Stone Dr & Magnum Way. This work is scheduled for Tuesday June 22 from 4 a.m. to 12 p.m. Surrounding areas may experience no water to low pressure, and construction noise during this time. When the work is completed customers may experience discolored water or air in the lines and are advised to wait until the water is clear before using it. Properties in the affected areas are receiving this notification by telephone, email and/or text via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975 Monday through Friday from 8 AM to 5 PM. Issued By: JMCDEVITT Number Affected #168

  • Emergency Road Closure Vandalia Ave on 7-28-2021 @ 9:51 AM
    on July 28, 2021 at 9:59 AM

    EMERGENCY ROAD CLOSURE City of Asheville July 28th, 2021 Water Maintenance Division City of Asheville Scheduled Road Closure on Vandalia Avenue The City of Asheville has issued the following road closure for water valve, hydrant replacements, general system maintenance or, for the connection of new water infrastructure into the City of Asheville water system. The affected areas are Vandalia Avenue from Westwood Place to Branning Street. The road closure is scheduled to begin on July 28th, 2021 from 9:51 AM to approximately 3:00 PM. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975, Monday through Friday from 8 AM to 5 PM. Thank you.

  • Emergency Road Closure Vandalia Ave on 7-27-21 @ 8:30 AM
    on July 27, 2021 at 8:07 AM

    EMERGENCY ROAD CLOSURE City of Asheville July 27th, 2021 Water Maintenance Division City of Asheville Scheduled Road Closure on Vandalia Avenue The City of Asheville has issued the following road closure for water valve, hydrant replacements, general system maintenance or, for the connection of new water infrastructure into the City of Asheville water system. The affected areas are Vandalia Avenue from Branning Street to Westwood Place . The road closure is scheduled to begin on July 27th, 2021 from 8:30 AM to approximately 3:00 PM. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975, Monday through Friday from 8 AM to 5 PM. Thank you.

  • Lift of Potential No Water/ Low Pressure/ Discolored Water Sand Hill Rd 7-20-21 @ 4:00 PM
    on July 20, 2021 at 3:55 PM

    This is a City of Asheville Water Department notification that the water distribution system work occurring on July 20th, 2021 is complete at Sand Hill Road from Popple Street to Salola Street. This is NOT a boil water advisory. If you are still experiencing low pressure or no water please call customer service at 828-251-1122. The distribution lines have been flushed, but should discolored water or air (cloudy or milky) in the lines persist, customers are advised to wait until the water is clear before using it. To clear discolored water or air from your line wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank You City of Asheville Water Resources Department

  • Potential Low Pressure/No Water/ Discolored Water @ Sand Hill Rd on 7-20-21 @ 1:00 PM
    on July 20, 2021 at 1:13 PM

    This is a City of Asheville Water Department notification for water distribution work occurring on July 20th, 2021 at 1:00 PM. This is also to notify customers that they may experience low to no water pressure and discolored water. This is NOT a Boil Water Advisory. The affected areas are, from Sand Hill Road from Popple Street to Salola Street. When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you.

  • Emergency Road Closure Holland St on 7-14-2021 @ 6:15 PM
    on July 14, 2021 at 6:25 PM

    EMERGENCY ROAD CLOSURE City of Asheville July 14th, 2021 Water Maintenance Division City of Asheville Scheduled Road Closure on Holland Street The City of Asheville has issued the following road closure for water valve, hydrant replacements, general system maintenance or, for the connection of new water infrastructure into the City of Asheville water system. The affected areas are Holland Street from Woodrow Avenue to Hillside Street . The road closure is scheduled to begin on July 14th, 2021 from 6:15 PM to approximately 12:00 PM. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975, Monday through Friday from 8 AM to 5 PM. Thank you.

  • Potential Low Pressure/No Water/ Discolored Water @ 587 riverside dr on 7-7-21 @ 6:30am
    on July 7, 2021 at 6:43 AM

    This is a City of Asheville Water Department notification for water distribution work occurring on July 7th, 2021 at 6:30 am. This is also to notify customers that they may experience low to no water pressure and discolored water. This is NOT a Boil Water Advisory. The affected areas are, from 587 riverside dr. When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you.

  • Emergency Road Closure Mountain Terrace on 7-6-21 @ 9:45 AM
    on July 6, 2021 at 9:54 AM

    EMERGENCY ROAD CLOSURE City of Asheville July 7th, 2021 Water Maintenance Division City of Asheville Scheduled Road Closure on Mountain Terrace The City of Asheville has issued the following road closure for water valve, hydrant replacements, general system maintenance or, for the connection of new water infrastructure into the City of Asheville water system. The affected areas are Mountain Terrace from Rash Road to Baker Drive. The road closure is scheduled to begin on July 7th, 2021 from 9:45 AM to approximately 2:00 PM. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975, Monday through Friday from 8 AM to 5 PM. Thank you.

  • Lift of Potential No Water/ Low Pressure/ Discolored Water Cole Ridge Road from Pine Croft Road to dead end Wednesday, June 30, 2021 at 3:25pm
    on June 30, 2021 at 3:26 PM

    This is a City of Asheville Water Department notification that the water distribution system work occurring on Wednesday, June 30, 2021 at 3:25pm is complete at Cole Ridge Road from Pine Croft Road to dead end. This is NOT a boil water advisory. If you are still experiencing low pressure or no water please call customer service at 828-251-1122. The distribution lines have been flushed, but should discolored water or air (cloudy or milky) in the lines persist, customers are advised to wait until the water is clear before using it. To clear discolored water or air from your line wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank You City of Asheville Water Resources Department Submitted By: B Todd

  • Potential Low Pressure/No Water/ Discolored Water @ Cole Ridge Road on June 29, 2021 @1:43 pm
    on June 29, 2021 at 1:47 PM

    This is a City of Asheville Water Department notification for water distribution work occurring on June 29, 2021 at 1:43 pm. This is also to notify customers that they may experience low to no water pressure and discolored water. This is NOT a Boil Water Advisory. The affected areas are, from Cole Ridge Road from Pine Croft Road to dead end. When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank You City of Asheville Water Resources Department

  • Emergency Road Closure Sweeten Creek Road on June 24, 2021 @ 8:00AM
    on June 24, 2021 at 8:18 AM

    EMERGENCY ROAD CLOSURE City of Asheville 6/24/21 Water Maintenance Division City of Asheville Scheduled Road Closure on Sweeten Creek Road The City of Asheville has issued the following road closure for water valve, hydrant replacements, general system maintenance or, for the connection of new water infrastructure into the City of Asheville water system. The affected areas are Sweeten Creek Road from Rockhill Road to Edgewood Road South. The road closure is scheduled to begin on June twenty-fourth from 8:00 AM to approximately 1:00 PM. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975, Monday through Friday from 8 AM to 5 PM. Thank you.

  • Lift of Potential No Water/ Low Pressure/ Discolored Water [Cherry Grove Road] [July 29, 2021] @ [7 pm]
    on July 29, 2021 at 7:05 PM

    This is a City of Asheville Water Department notification that the water distribution system work occurring on [July 29, 2021] is complete at [Cherry Grove Road]. This is NOT a boil water advisory. If you are still experiencing low pressure or no water please call customer service at 828-251-1122. The distribution lines have been flushed, but should discolored water or air (cloudy or milky) in the lines persist, customers are advised to wait until the water is clear before using it. To clear discolored water or air from your line wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank You City of Asheville Water Resources Department

  • Potential Low Pressure/No Water/ Discolored Water @ [Cherry Grove Road] on [July 29, 2021] @ [4:30 pm]
    on July 29, 2021 at 4:35 PM

    This is a City of Asheville Water Department notification for water distribution work occurring on [July 29, 2021] at [4:30 pm]. This is also to notify customers that they may experience low to no water pressure and discolored water. This is NOT a Boil Water Advisory. The affected areas are, from [Cherry Grove Road]. When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you.

  • Lift of Potential No Water/ Low Pressure/ Discolored Water [Beechwood Road] on [July 28, 2021] @ [7 am]
    on July 28, 2021 at 7:05 AM

    This is a City of Asheville Water Department notification that the water distribution system work occurring on [July 28, 2021] is complete at [Beechwood Road]. This is not a boil water advisory. If you are still experiencing low pressure or no water please call customer service at 828-251-1122. The distribution lines have been flushed, but should discolored water or air (cloudy or milky) in the lines persist, customers are advised to wait until the water is clear before using it. To clear discolored water or air from your line wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank You City of Asheville Water Resources Department

  • Potential Low Pressure/No Water/ Discolored Water @ [Beechwood Road] on [July 27, 2021] @ [11 pm]
    on July 27, 2021 at 11:30 PM

    This is a City of Asheville Water Department notification for water distribution work occurring on [July 27, 2021] at [11 pm]. This is also to notify customers that they may experience low to no water pressure and discolored water. This is NOT a Boil Water Advisory. The affected areas are, from [Beechwood Road]. When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you.

  • Lift of Potential No Water/ Low Pressure/ Discolored Water Buckeye Access Road 7-27-21 @ 7:00 Pm
    on July 27, 2021 at 6:53 PM

    This is a City of Asheville Water Department notification that the water distribution system work occurring on July 27th 2021 is complete at Buckeye Access Road to Buckeye Cove Road to Sleepy Hollow Lane . This is NOT a boil water advisory. If you are still experiencing low pressure or no water please call customer service at 828-251-1122. The distribution lines have been flushed, but should discolored water or air (cloudy or milky) in the lines persist, customers are advised to wait until the water is clear before using it. To clear discolored water or air from your line wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank You City of Asheville Water Resources Department

  • Potential Low Pressure/No Water/ Discolored Water @ Buckeye Access RD on 7-27-21 @ 3:00 Pm
    on July 27, 2021 at 3:47 PM

    This is a City of Asheville Water Department notification for water distribution work occurring on 7-27-21 at 3:00 pm. This is also to notify customers that they may experience low to no water pressure and discolored water. This is NOT a Boil Water Advisory. The affected areas are, from Buckeye Access Road to Buckeye Cove Road to Sleepy Hollow Lane. When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you.

  • After Hours Work 7-28-21 @ 4 a.m.
    on July 27, 2021 at 10:01 AM

    AFTER HOURS WORK NOTIFICATION FOR IMMEDIATE RELEASE 7-27-21 City of Asheville Contact Water Maintenance Division Phone 259-5975 City of Asheville Water Maintenance Crew will be performing after hours work on Wednesday July 28 at 130 Airport Rd. The City of Asheville will be performing after hours work in the South District, the affected areas are 130 Airport Rd. This work is scheduled for Wednesday July 28 from 4 a.m. to 12 p.m. Surrounding areas may experience no water to low pressure, and construction noise during this time. When the work is completed customers may experience discolored water or air in the lines and are advised to wait until the water is clear before using it. Properties in the affected areas are receiving this notification by telephone, email and/or text via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975 Monday through Friday from 8 AM to 5 PM. Issued By: JMCDEVITT Number Affected #139

  • Lift of Potential No Water/ Low Pressure/ Discolored Water [10 Pine Ridge Trail] on [July 27, 2021] @ [9:30 am]
    on July 27, 2021 at 9:44 AM

    This is a City of Asheville Water Department notification that the water distribution system work occurring on [July 27, 2021] is complete at [10 Pine Ridge Trail]. This is not a boil water advisory. If you are still experiencing low pressure or no water please call customer service at 828-251-1122. The distribution lines have been flushed, but should discolored water or air (cloudy or milky) in the lines persist, customers are advised to wait until the water is clear before using it. To clear discolored water or air from your line wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank You City of Asheville Water Resources Department

  • Potential Low Pressure/No Water/ Discolored Water @ [10 Pine Ridge Trail] on [July 27, 2021] @ [9 am]
    on July 27, 2021 at 7:37 AM

    This is a City of Asheville Water Department notification for water distribution work occurring on [July 27, 2021] at [9 am]. This is also to notify customers that they may experience low to no water pressure and discolored water. This is NOT a Boil Water Advisory. The affected areas are, from [10 Pine Ridge Trail]. When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you.

  • Lift of Potential No Water/ Low Pressure/ Discolored Water [Nestlewood Drive] on [July 22, 2021] @ [11:30 am]
    on July 22, 2021 at 11:50 AM

    This is a City of Asheville Water Department notification that the water distribution system work occurring on [July 22, 2021] is complete at [Nestlewood Drive]. This is not a boil water advisory. If you are still experiencing low pressure or no water please call customer service at 828-251-1122. The distribution lines have been flushed, but should discolored water or air (cloudy or milky) in the lines persist, customers are advised to wait until the water is clear before using it. To clear discolored water or air from your line wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank You City of Asheville Water Resources Department

Boil water notices are rare, so you may not see any listed here.
    Feed has no items.

 

To view older advisories or outages, please visit the Boil Water Advisory Historical Information document

View Buncombe County Health Department’s information on Boil Water Advisories for the Food Service Industry.

 


Contact Information

 

For information about any boil advisory or outage, you may contact:

Customer Services
828-251-1122
9 a.m. to 5 p.m., Monday through Friday

Water Maintenance
828-259-5975
8 a.m. to 4 p.m., Monday through Friday

 


Updated 7/23/2021