Water Quality
View the 2023 Water Quality Report, which is also available translated into Spanish, Ukrainian, and Russian.
Learn more about the City of Asheville’s source, treatment steps, and water quality.
A note about Manganese:
Manganese is naturally present in the reservoirs that serve Asheville and Buncombe County. Manganese is an essential nutrient; it is recommended to receive 2 to 5 mg/day for adults and 0.3 to 0.6 mg/day for infants. A US EPA reviewed study has shown that manganese levels below 0.17 mg/L in drinking water showed no-adverse-health-effect-level (NOAEL). During normal operation, the manganese level of City of Asheville water stays well below our Secondary Maximum Contaminant Level (SMCL) of 0.05 mg/L. During discolored water events, manganese levels could temporarily exceed the 0.17 mg/L NOAEL. The US EPA Lifetime Health Advisory (HA) for manganese is 0.3 mg/L (for a 22 pound child consuming 1 Liter of water per day, the 1 day & 10 day Health Advisory is 1.0 mg/L). However, it is advised that for infants younger than 6 months, the lifetime HA of 0.3 mg/L be used even for an acute exposure of 10 days.
View laboratory results for discolored water calls and special samples
December 2022- January 2023 outage event
Read frequently asked questions regarding discolored water.
See guidelines for customers who experience discolored water.
Advisories and Outages
Frequently Asked Questions regarding Boil Water Advisories and Notices.
Notice: While the information below is frequently refreshed, it may not always be updated in real time. To be notified immediately of advisories or outages in your area, register with AVL Alert!
Update - Schedule Water Outage Notification [Haywood Rd] [9-30-24] @ [10PM-6AM]
Posted on: Wed Sep 25th, 2024 at 12:09 PM
This is a City of Asheville Water Update for the Scheduled Water Interruption on [Thursday & 9-26-24]. Due to unforeseen circumstances the scheduled work will now occur on [Monday 9-30-24]. In the [West] District, the affected areas are [Haywood Rd from Sulphur Springs Rd to Patton Ave]. This shutdown is scheduled for [Monday 9-30-24] from [10PM] to [6AM]. The City of Asheville has scheduled the following water interruption for water valve, hydrant replacements, general system maintenance or connection of new water infrastructure by a contractor into the City of Asheville water system. Surrounding areas may experience no water to low pressure during this interruption. When the work is completed customers may experience discolored water or air in the lines and are advised to wait until the water is clear before using it. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link Alert Signup For more information please contact the Distribution Operations office 259-5975 Monday through Friday from 8 AM to 5 PM. Issued By: [SH] Number Affected [275]
Update - Schedule Water Outage Notification [West Chestnut [October 3, 2024] @ [9:00 AM
Posted on: Tue Sep 24th, 2024 at 03:31 PM
This is a City of Asheville Water Update for the Scheduled Water Interruption on [Wednesday September 25, 2024 ]. Due to unforeseen circumstances the scheduled work will now occur on [Thursday October 3, 2024]. In the [North] District, the affected areas are [West Chestnut from Montford Avenue to Pearson Drive]. This shutdown is scheduled for [Thursday October 3, 2024] from [9:00 AM] to [5:00 PM]. The City of Asheville has scheduled the following water interruption for water valve, hydrant replacements, general system maintenance or connection of new water infrastructure by a contractor into the City of Asheville water system. Surrounding areas may experience no water to low pressure during this interruption. When the work is completed customers may experience discolored water or air in the lines and are advised to wait until the water is clear before using it. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link Alert Signup For more information please contact the Distribution Operations office 259-5975 Monday through Friday from 8 AM to 5 PM.
Scheduled Water Interruption [Haywood Rd ] on [9-26-24] @ [10PM-6AM]
Posted on: Mon Sep 23rd, 2024 at 01:38 PM
This is a City of Asheville Water Notification of a Scheduled Water Interruption that will occur at [Haywood Rd] on [Thursday, 9-26-24]. In the [West] District, the affected areas are [Haywood Rd from Sulphur Springs Rd to Patton Ave]. This shutdown is scheduled for [Thursday, 9-26-24] from [10PM] to [6AM]. The City of Asheville has scheduled the following water interruption for water valve, hydrant replacements, general system maintenance or connection of new water infrastructure by a contractor into the City of Asheville water system. Surrounding areas may experience no water to low pressure during this interruption. When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link AVL Alert Signup For more information please contact the Distribution Operations office at 259-5975 Monday through Friday from 8 AM to 5 PM. Issued By: [SH] Number Affected [376]
There have been no Boil Water Advisory notifications in the last 14 days.
Potential Low Pressure/No Water/ Discolored Water @ Alpine Way, Sassafras Valley, Sunset Dr, Hillside Dr on Friday September 27, 2024 @ 3:45 AM
Posted on: Fri Sep 27th, 2024 at 03:56 AM
This is a City of Asheville Water Department notification for water distribution work occurring on Friday September 27. 2024 at 3:45 AM This is also to notify customers that they may experience low to no water pressure and discolored water. This is NOT a Boil Water Advisory. The affected areas are, Sunset Drive, Hillside Drive, Riddle Road, Woodburn Drive, Harrison Hill Road, Alpine Way, Sassafras Valley Road and surrounding areas. When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you.
Lift of Potential No Water/ Low Pressure/ Discolored Water [648 Hendersonville Road] [September 24, 2024] @ [11 am]
Posted on: Tue Sep 24th, 2024 at 11:03 AM
This is a City of Asheville Water Department notification that the water distribution system work occurring on [September 24, 2024] is complete at [648 Hendersonville Road]. This is NOT a boil water advisory. If you are still experiencing low pressure or no water please call customer service at 828-251-1122. The distribution lines have been flushed, but should discolored water or air (cloudy or milky) in the lines persist, customers are advised to wait until the water is clear before using it. To clear discolored water or air from your line wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank You City of Asheville Water Resources Department
Potential Low Pressure/No Water/ Discolored Water @ [648 Hendersonville Road] on [September 24, 2024] @ [8:30 am]
Posted on: Tue Sep 24th, 2024 at 07:59 AM
This is a City of Asheville Water Department notification for water distribution work occurring on [September 24, 2024 8:30 am] This is also to notify customers that they may experience low to no water pressure and discolored water. This is NOT a Boil Water Advisory. The affected areas are, [648 Hendersonville Road] When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you.
Lift of Potential No Water/ Low Pressure/ Discolored Water 22 Sweeten Creek Road 9-32-24 @ 5:00 pm
Posted on: Mon Sep 23rd, 2024 at 04:42 PM
This is a City of Asheville Water Department notification that the water distribution system work occurring on September 23rd 2024 is complete at Sweeten Creek Road. This is NOT a boil water advisory. If you are still experiencing low pressure or no water please call customer service at 828-251-1122. The distribution lines have been flushed, but should discolored water or air (cloudy or milky) in the lines persist, customers are advised to wait until the water is clear before using it. To clear discolored water or air from your line wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank You City of Asheville Water Resources Department Submitted By: DB
Potential Low Pressure/No Water/ Discolored Water @ 22 Sweeten Creek Road on 9-23-24 @ 2:00 Pm
Posted on: Mon Sep 23rd, 2024 at 02:07 PM
This is a City of Asheville Water Department notification for water distribution work occurring on September 23rd 2024 This is also to notify customers that they may experience low to no water pressure and discolored water. This is NOT a Boil Water Advisory. The affected areas are, Sweeten Creek Road and surrounding areas . When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you. Number Affected: 798 Sent BY: DB
There have been no Boil Water Notice notifications in the last 14 days.
To view older advisories or outages, please visit the Boil Water Advisory Historical Information document
Contact Information
For information about any boil advisory or outage, you may contact:
Customer Services
828-251-1122
9 a.m. to 5 p.m., Monday through Friday
Water Maintenance
828-259-5975
8 a.m. to 4 p.m., Monday through Friday