Water quality and advisories

glass filled with tap water

Water Quality

Businesses who are reopening after being closed for COVID19, see Flushing Guidance and Frequently Asked Questions.

Asheville Water Resources reminds businesses about recommended quality measures that need to be taken before reopening.

View the 2020 Water Quality Report.

Learn more about the City of Asheville’s source, treatment steps, and water quality.

Once again, the City of Asheville was awarded the prestigious Area Wide Optimization Award by NC Department of Environmental Quality.

A note about Manganese:

Manganese is naturally present in the reservoirs that serve Asheville and Buncombe County. Manganese is an essential nutrient; it is recommended to receive 2 to 5 mg/day for adults and 0.3 to 0.6 mg/day for infants. A US EPA reviewed study has shown that manganese levels below 0.17 mg/L in drinking water showed no-adverse-health-effect-level (NOAEL). During normal operation, the manganese level of City of Asheville water stays well below our Secondary Maximum Contaminant Level (SMCL) of 0.05 mg/L. During discolored water events, manganese levels could temporarily exceed the 0.17 mg/L NOAEL. The US EPA Lifetime Health Advisory (HA) for manganese is 0.3 mg/L (for a 22 pound child consuming 1 Liter of water per day, the 1 day & 10 day Health Advisory is 1.0 mg/L). However, it is advised that for infants younger than 6 months, the lifetime HA of 0.3 mg/L be used even for an acute exposure of 10 days.

 

View the latest laboratory test results for discolored water calls (and/or special samples during construction or line breaks). 

View July 2020- December 2020 laboratory results for discolored water calls and special samples.

View March 2020- June 2020 laboratory results for discolored water calls and special samples.

View Jan 2020- Feb 2020 laboratory results for discolored water calls and special samples.

View 2019 laboratory results from discolored water calls.

Read frequently asked questions regarding discolored water.

See guidelines for customers who experience discolored water.

 

 


Advisories and Outages

 

Frequently Asked Questions regarding Boil Water Advisories and Notices.

Notice: While the information below is frequently refreshed, it may not always be updated in real time. To be notified immediately of advisories or outages in your area, register with AVL Alert!

 

AVL ! ALERT

 

 

  • After Hours Work 6-22-21 @ 4 a.m.
    on June 17, 2021 at 1:55 PM

    AFTER HOURS WORK NOTIFICATION FOR IMMEDIATE RELEASE 6-17-21 City of Asheville Contact Water Maintenance Division Phone 259-5975 City of Asheville Water Maintenance Crew will be performing after hours work on Tuesday June 22, 2021 at 47 Bellevue Rd. The City of Asheville will be performing after hours work in the South District, the affected areas are Bellevue Rd, Round Top Rd, Mill Stone Dr & Magnum Way. This work is scheduled for Tuesday June 22 from 4 a.m. to 12 p.m. Surrounding areas may experience no water to low pressure, and construction noise during this time. When the work is completed customers may experience discolored water or air in the lines and are advised to wait until the water is clear before using it. Properties in the affected areas are receiving this notification by telephone, email and/or text via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975 Monday through Friday from 8 AM to 5 PM. Issued By: JMCDEVITT Number Affected #168

  • After Hours Work 6-22-21 @ 4 a.m.
    on June 17, 2021 at 1:52 PM

    AFTER HOURS WORK NOTIFICATION FOR IMMEDIATE RELEASE 6-17-21 City of Asheville Contact Water Maintenance Division Phone 259-5975 City of Asheville Water Maintenance Crew will be performing after hours work on Tuesday June 22, 2021 at 47 Bellevue Rd. The City of Asheville will be performing after hours work in the South District, the affected areas are Bellevue Rd, Round Top Rd, Mill Stone Dr & Magnum Way. This work is scheduled for Tuesday June 22 from 4 a.m. to 12 p.m. Surrounding areas may experience no water to low pressure, and construction noise during this time. When the work is completed customers may experience discolored water or air in the lines and are advised to wait until the water is clear before using it. Properties in the affected areas are receiving this notification by telephone, email and/or text via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975 Monday through Friday from 8 AM to 5 PM. Issued By: JMCDEVITT Number Affected #168

  • Scheduled Water Interruption Robinhood Road (Beaverdam and Reynolds Mountain areas) on June 7, 2021 @ 9:00 AM
    on June 7, 2021 at 11:56 AM

    SCHEDULED WATER INTERRUPTIONS FOR IMMEDIATE RELEASE June 4, 2021 City of Asheville Contact Water Maintenance Division Phone 259-5975 City of Asheville Water Interruption on Robinhood Road is scheduled for Monday June 7, 2021 The City of Asheville has scheduled the following water interruption for water valve, hydrant replacements, general system maintenance or connection of new water infrastructure by a contractor into the City of Asheville water system. In the North District, the affected areas are Robinhood Road from Elk Mountain Scenic Highway to #80 Robinhood Road, Brookwood Road form Robinhood Road to Elk Mountain Scenic Highway, and Elk Mountain Ridge. This shutdown is scheduled for Monday June 7, 2021 from 9:00 AM to 5:00 PM. Surrounding areas may experience no water to low pressure during this interruption. When the work is completed customers may experience discolored water or air in the lines and are advised to wait until the water is clear before using it. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975 Monday through Friday from 8 AM to 5 PM.

  • Scheduled Water Interruption Robinhood Road] on June 7, 2021 @ 9:00 AM
    on June 4, 2021 at 8:45 AM

    SCHEDULED WATER INTERRUPTIONS FOR IMMEDIATE RELEASE June 4, 2021 City of Asheville Contact Water Maintenance Division Phone 259-5975 City of Asheville Water Interruption on Robinhood Road is scheduled for Monday June 7, 2021 The City of Asheville has scheduled the following water interruption for water valve, hydrant replacements, general system maintenance or connection of new water infrastructure by a contractor into the City of Asheville water system. In the North District, the affected areas are Robinhood Road from Elk Mountain Scenic Highway to #80 Robinhood Road, Brookwood Road form Robinhood Road to Elk Mountain Scenic Highway, and Elk Mountain Ridge. This shutdown is scheduled for Monday June 7, 2021 from 9:00 AM to 5:00 PM. Surrounding areas may experience no water to low pressure during this interruption. When the work is completed customers may experience discolored water or air in the lines and are advised to wait until the water is clear before using it. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975 Monday through Friday from 8 AM to 5 PM.

  • Scheduled Water Interruption Weston Road on June 2, 2021 @ 9:00 AM
    on May 28, 2021 at 10:10 AM

    SCHEDULED WATER INTERRUPTIONS FOR IMMEDIATE RELEASE May 28, 2021 City of Asheville Contact Water Maintenance Division Phone 259-5975 City of Asheville Water Interruption on Weston Road is scheduled for Wednesday June 2, 2021. The City of Asheville has scheduled the following water interruption for water valve, hydrant replacements, general system maintenance or connection of new water infrastructure by a contractor into the City of Asheville water system. In the South District, the affected areas are Weston Road form Muirfield Drive to Saint Andrews Road, Muirfield Drive, and Brook Forest Drive. This shutdown is scheduled for Wednesday June 2, 2021 from 9:00 AM to 5:00 PM Surrounding areas may experience no water to low pressure during this interruption. When the work is completed customers may experience discolored water or air in the lines and are advised to wait until the water is clear before using it. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975 Monday through Friday from 8 AM to 5 PM.

  • Scheduled Water Interruption Brookwood Road on Monday, May 31, 2021
    on May 27, 2021 at 3:02 PM

    City of Asheville Contact: Water Engineering Services Phone: 828-232-4589 This is an informational notification from the City of Asheville Water Resources Department letting you know we will begin installation of new waterline infrastructure on Brookwood Rd from Robinhood Rd to Elk Mountain Scenic Highway. During construction there will be scheduled water outages and closures as construction progresses over the next several weeks. Construction and lane reductions will begin on Monday May 31, 2021 weather permitting. You will receive further updates as the project progresses along with water interruption dates and other pertinent information regarding the project that directly affects you as water customers. Due to the location of installation, on street parking will be restricted within the construction area. Please make arrangements to avoid parking on street during this time. We apologize for any inconvenience that our construction will cause. We know that dealing with construction projects in a neighborhood can be frustrating. If you have any questions or concerns, please feel free to contact Mark Letterman in the Water Engineering Division anytime at 828-232-4589.

  • Lift of Potential No Water/ Low Pressure/ Discolored Water 1418 Patton Ave 5-17-2021 @ 10:52 AM
    on May 17, 2021 at 10:55 AM

    This is a City of Asheville Water Department notification that the water distribution system work occurring on May 17, 2021 is complete at 1418 Patton Avenue. This is NOT a boil water advisory. If you are still experiencing low pressure or no water please call customer service at 828-251-1122. The distribution lines have been flushed, but should discolored water or air (cloudy or milky) in the lines persist, customers are advised to wait until the water is clear before using it. To clear discolored water or air from your line wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank You City of Asheville Water Resources Department

  • Scheduled Water Interruption 1418 Patton Avenue on May 17, 2021 @ 8:00 am
    on May 13, 2021 at 1:30 PM

    SCHEDULED WATER INTERRUPTIONS FOR IMMEDIATE RELEASE May 13, 2021 City of Asheville Contact Water Maintenance Division Phone 259-5975 City of Asheville Water Interruption on 1418 Patton Avenue is scheduled for Monday, May 17, 2021. The City of Asheville has scheduled the following water interruption for water valve, hydrant replacements, general system maintenance or connection of new water infrastructure by a contractor into the City of Asheville water system. In the West District, the affected areas are 1418 Patton Avenue from Rumbough Place to Haywood Road. This shutdown is scheduled for Monday, May 17, 2021 from 8:00 am to 1:00 pm. Surrounding areas may experience no water to low pressure during this interruption. When the work is completed customers may experience discolored water or air in the lines and are advised to wait until the water is clear before using it. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975 Monday through Friday from 8 AM to 5 PM.

  • Scheduled Water Interruption Thompson Street on May 18, 2021 @ 7 AM
    on May 11, 2021 at 3:17 PM

    SCHEDULED WATER INTERRUPTIONS FOR IMMEDIATE RELEASE May 11, 2021 City of Asheville Contact Water Maintenance Division Phone 259-5975 City of Asheville Water Interruption on Thompson Street is scheduled for Tuesday May 18, 2021. The City of Asheville has scheduled the following water interruption for water valve, hydrant replacements, general system maintenance or connection of new water infrastructure by a contractor into the City of Asheville water system. In the East District, the affected areas are Thompson Street from Decatur Street to Simpson Street. This shutdown is scheduled for Tuesday May 18, 2021 from 7 AM to 7 PM. Surrounding areas may experience no water to low pressure during this interruption. When the work is completed customers may experience discolored water or air in the lines and are advised to wait until the water is clear before using it. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975 Monday through Friday from 8 AM to 5 PM.

  • Re-Scheduled Water Interruption on Moss Street to May 6, 2021 @ 9 AM to 3 PM
    on May 3, 2021 at 10:11 AM

    RE-SCHEDULED WATER INTERRUPTIONS FOR IMMEDIATE RELEASE May 3, 2021 City of Asheville Contact Water Maintenance Division Phone 259-5975 City of Asheville Water Interruption on Moss Street is scheduled for Thursday, May 6, 2021. The City of Asheville has scheduled the following water interruption for water valve, hydrant replacements, general system maintenance or connection of new water infrastructure by a contractor into the City of Asheville water system. In the West District, the affected areas are Moss Street to include Hill Top Mobile Home Park. This shutdown is scheduled for Thursday, May 6, 2021 from 9 AM to 3 PM. Surrounding areas may experience no water to low pressure during this interruption. When the work is completed customers may experience discolored water or air in the lines and are advised to wait until the water is clear before using it. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975 Monday through Friday from 8 AM to 5 PM.

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  • After Hours Work 6-24-21 @ 4 a.m.
    on June 17, 2021 at 2:02 PM

    AFTER HOURS WORK NOTIFICATION FOR IMMEDIATE RELEASE 6-17-21 City of Asheville Contact Water Maintenance Division Phone 259-5975 City of Asheville Water Maintenance Crew will be performing after hours work on June 24, 2021 at 114 Rock Hill Rd. The City of Asheville will be performing after hours work in the South District, the affected areas are Rock Hill Rd. This work is scheduled for June 24, 2021 from 4 a.m. to 12 p.m. Surrounding areas may experience no water to low pressure, and construction noise during this time. When the work is completed customers may experience discolored water or air in the lines and are advised to wait until the water is clear before using it. Properties in the affected areas are receiving this notification by telephone, email and/or text via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975 Monday through Friday from 8 AM to 5 PM. Issued By: JMCDEVITT Number Affected #141

  • After Hours Work 6-22-21 @ 4 a.m.
    on June 17, 2021 at 1:55 PM

    AFTER HOURS WORK NOTIFICATION FOR IMMEDIATE RELEASE 6-17-21 City of Asheville Contact Water Maintenance Division Phone 259-5975 City of Asheville Water Maintenance Crew will be performing after hours work on Tuesday June 22, 2021 at 47 Bellevue Rd. The City of Asheville will be performing after hours work in the South District, the affected areas are Bellevue Rd, Round Top Rd, Mill Stone Dr & Magnum Way. This work is scheduled for Tuesday June 22 from 4 a.m. to 12 p.m. Surrounding areas may experience no water to low pressure, and construction noise during this time. When the work is completed customers may experience discolored water or air in the lines and are advised to wait until the water is clear before using it. Properties in the affected areas are receiving this notification by telephone, email and/or text via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975 Monday through Friday from 8 AM to 5 PM. Issued By: JMCDEVITT Number Affected #168

  • After Hours Work 6-22-21 @ 4 a.m.
    on June 17, 2021 at 1:52 PM

    AFTER HOURS WORK NOTIFICATION FOR IMMEDIATE RELEASE 6-17-21 City of Asheville Contact Water Maintenance Division Phone 259-5975 City of Asheville Water Maintenance Crew will be performing after hours work on Tuesday June 22, 2021 at 47 Bellevue Rd. The City of Asheville will be performing after hours work in the South District, the affected areas are Bellevue Rd, Round Top Rd, Mill Stone Dr & Magnum Way. This work is scheduled for Tuesday June 22 from 4 a.m. to 12 p.m. Surrounding areas may experience no water to low pressure, and construction noise during this time. When the work is completed customers may experience discolored water or air in the lines and are advised to wait until the water is clear before using it. Properties in the affected areas are receiving this notification by telephone, email and/or text via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975 Monday through Friday from 8 AM to 5 PM. Issued By: JMCDEVITT Number Affected #168

  • Lift of Potential No Water/ Low Pressure/ Discolored Water [Sunny Meadows Boulevard] on [June 17, 2021] @ [12 pm]
    on June 17, 2021 at 12:05 PM

    This is a City of Asheville Water Department notification that the water distribution system work occurring on [June 17, 2021] is complete at [Sunny Meadows Boulevard]. This is not a boil water advisory. If you are still experiencing low pressure or no water please call customer service at 828-251-1122. The distribution lines have been flushed, but should discolored water or air (cloudy or milky) in the lines persist, customers are advised to wait until the water is clear before using it. To clear discolored water or air from your line wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank You City of Asheville Water Resources Department

  • Lift ofPotential Low Pressure/No Water/ Discolored Water @ North Griffing Blvd on 6-16-21 @ 2:00 pm
    on June 17, 2021 at 11:22 AM

    This is a City of Asheville Water Department Lift notification for water distribution work that occured on June 16, 2021 at 2:00 pm. This is also to notify customers that they may experience low to no water pressure and discolored water. This is NOT a Boil Water Advisory. The affected areas are, on North Griffing Blvd. When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank You City of Asheville Water Resources Department

  • Potential Low Pressure/No Water/ Discolored Water @ [Sunny Meadows Boulevard] on [June 17, 2021] @ [10 AM]
    on June 17, 2021 at 9:48 AM

    This is a City of Asheville Water Department notification for water distribution work occurring on [June 17, 2021] at [10 AM]. This is also to notify customers that they may experience low to no water pressure and discolored water. This is NOT a Boil Water Advisory. The affected areas are, from [Sunny Meadows Boulevard]. When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you.

  • Lift of Potential No Water/ Low Pressure/ Discolored Water [LOCATION] on [DATE] @ [TIME]
    on June 17, 2021 at 7:49 AM

    This is a City of Asheville Water Department notification that the water distribution system work occurring on [DATE WRITTEN OUT] is complete at [AREA AFFECTED]. This is not a boil water advisory. If you are still experiencing low pressure or no water please call customer service at 828-251-1122. The distribution lines have been flushed, but should discolored water or air (cloudy or milky) in the lines persist, customers are advised to wait until the water is clear before using it. To clear discolored water or air from your line wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank You City of Asheville Water Resources Department

  • Potential Low Pressure/No Water/ Discolored Water @ Redwood RD on June 6, 2021 @ 7:15pm
    on June 16, 2021 at 7:23 PM

    This is a City of Asheville Water Department notification for water distribution work occurring on This is also to notify customers that they may experience low to no water pressure and discolored water. This is NOT a Boil Water Advisory. The affected areas are, from . When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you.

  • Potential Low Pressure/No Water/ Discolored Water @ North Griffing Blvd on 6-16-21 @ 2:00 pm
    on June 16, 2021 at 2:04 PM

    This is a City of Asheville Water Department notification for water distribution work occurring on June 16, 2021 at 2:00 pm. This is also to notify customers that they may experience low to no water pressure and discolored water. This is NOT a Boil Water Advisory. The affected areas are, on North Griffing Blvd. When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank You City of Asheville Water Resources Department

  • Lift of Potential No Water/ Low Pressure/ Discolored Water [180 Amboy Road] on [June 15, 2021] @ [11 am]
    on June 15, 2021 at 11:18 AM

    This is a City of Asheville Water Department notification that the water distribution system work occurring on [June 15, 2021 is complete at [180 Amboy Road]. This is not a boil water advisory. If you are still experiencing low pressure or no water please call customer service at 828-251-1122. The distribution lines have been flushed, but should discolored water or air (cloudy or milky) in the lines persist, customers are advised to wait until the water is clear before using it. To clear discolored water or air from your line wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank You City of Asheville Water Resources Department

Boil water notices are rare, so you may not see any listed here.
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To view older advisories or outages, please visit the Boil Water Advisory Historical Information document

View Buncombe County Health Department’s information on Boil Water Advisories for the Food Service Industry.

 


Contact Information

 

For information about any boil advisory or outage, you may contact:

Customer Services
828-251-1122
9 a.m. to 5 p.m., Monday through Friday

Water Maintenance
828-259-5975
8 a.m. to 4 p.m., Monday through Friday

 


Updated 6/11/2021