Water quality and advisories

glass filled with tap water

Water Quality

 

View the 2018 Water Quality Report.

 

City of Asheville was awarded the prestigious Area Wide Optimization Award by NC Department of Environmental Quality.

A note about Manganese:

Manganese is naturally present in the reservoirs that serve Asheville and Buncombe County. Manganese is an essential nutrient; it is recommended to receive 2 to 5 mg/day for adults and 0.3 to 0.6 mg/day for infants. A US EPA reviewed study has shown that manganese levels below 0.17 mg/L in drinking water showed no-adverse-health-effect-level (NOAEL). During normal operation, the manganese level of City of Asheville water stays well below our Secondary Maximum Contaminant Level (SMCL) of 0.05 mg/L. During discolored water events, manganese levels could temporarily exceed the 0.17 mg/L NOAEL. The US EPA Lifetime Health Advisory (HA) for manganese is 0.3 mg/L (for a 22 pound child consuming 1 Liter of water per day, the 1 day & 10 day Health Advisory is 1.0 mg/L). However, it is advised that for infants younger than 6 months, the lifetime HA of 0.3 mg/L be used even for an acute exposure of 10 days.

 

View the latest laboratory test results for discolored water calls (and/or special samples during construction or line breaks).

Read frequently asked questions regarding discolored water.

Learn more about the City of Asheville’s source, treatment steps, and water quality.

 


Advisories and Outages

 

Frequently Asked Questions regarding Boil Water Advisories and Notices.

Notice: While the information below is frequently refreshed, it may not always be updated in real time. To be notified immediately of advisories or outages in your area, register with AVL Alert!

 

  • Scheduled Water Interruption Long Shoals Road on Wednesday, January 22, 2020 at 7:00am
    on January 17, 2020 at 10:37 AM

    SCHEDULED WATER INTERRUPTIONS FOR IMMEDIATE RELEASE January 17, 2020 City of Asheville Contact Water Maintenance Division Phone 259-5975 City of Asheville Water Interruption on Long Shoals Road is scheduled for Wednesday, January 22, 2020. The City of Asheville has scheduled the following water interruption for water valve, hydrant replacements, general system maintenance or connection of new water infrastructure by a contractor into the City of Asheville water system. In the South District, the affected areas are Long Shoals Road from Airlie Road to Clayton Road. This shutdown is scheduled for Wednesday, January 22, 2020 from 7:00am to 7:00pm. Surrounding areas may experience no water to low pressure during this interruption. When the work is completed customers may experience discolored water or air in the lines and are advised to wait until the water is clear before using it. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975 Monday through Friday from 8 AM to 5 PM. Issued By: J Bray Impact #134 cut in T

  • Scheduled Water Interruption Old Eastwood Village Boulevard on Wednesday, January 22, 2020
    on January 17, 2020 at 9:44 AM

    SCHEDULED WATER INTERRUPTIONS FOR IMMEDIATE RELEASE January 17, 2020 City of Asheville Contact Water Maintenance Division Phone 259-5975 City of Asheville Water Interruption on Old Eastwood Village Boulevard is scheduled for Wednesday, January 22, 2020. The City of Asheville has scheduled the following water interruption for water valve, hydrant replacements, general system maintenance or connection of new water infrastructure by a contractor into the City of Asheville water system. In the East District, the affected areas are Old Charlotte Highway from June Sayles Road to Old Eastwood Village Boulevard, the intersection of Old Charlotte Highway and Charlotte Highway, Old Eastwood Village Boulevard from Old Charlotte Highway to the dead end of Old Eastwood Village Boulevard including Olde Cottage Lane, Veranda Lane, Oakhaven Terrace and Falling Leaf Lane. This shutdown is scheduled for Wednesday, January 22, 2020 from 9:00am to 6:00pm. Surrounding areas may experience no water to low pressure during this interruption. When the work is completed customers may experience discolored water or air in the lines and are advised to wait until the water is clear before using it. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975 Monday through Friday from 8 AM to 5 PM. Issued By: Josh McDevitt Impact # 246 hydrant replacement

  • Scheduled Water Interruption Jeffress Avenue on Thursday, January 23, 2020 at 9:00am
    on January 16, 2020 at 4:11 PM

    SCHEDULED WATER INTERRUPTIONS FOR IMMEDIATE RELEASE January 16, 2020 City of Asheville Contact Water Maintenance Division Phone 259-5975 City of Asheville Water Interruption on Jeffress Avenue is scheduled for Thursday, January 23, 2020. The City of Asheville has scheduled the following water interruption for water valve, hydrant replacements, general system maintenance or connection of new water infrastructure by a contractor into the City of Asheville water system. In the South District, the affected areas are Jeffress Avenue from Brooklyn Avenue to Hendersonville Road, Taft Avenue from Grant Avenue to Caribou Road, Hampton Street from Brooklyn Road to Caribou Road, and Shiloh Road from Kent Street to Caribou Road. This shutdown is scheduled for Thursday, January 23, 2020 from 9:00am to 6:00pm. Surrounding areas may experience no water to low pressure during this interruption. When the work is completed customers may experience discolored water or air in the lines and are advised to wait until the water is clear before using it. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975 Monday through Friday from 8 AM to 5 PM. Issued By: J McDevitt Impact# 248 hydrant replacement

  • Emergency Road Closure Euclid Boulevard on Friday, January 3, 2020 at 3:57pm
    on January 3, 2020 at 4:01 PM

    EMERGENCY ROAD CLOSURE City of Asheville January 3, 2020 Water Maintenance Division City of Asheville Emergency Road Closure on Euclid Boulevard The City of Asheville has issued the following road closure for water valve, hydrant replacements, general system maintenance or, for the connection of new water infrastructure into the City of Asheville water system. The affected areas are Euclid Boulevard from Haywood Road to Avon Avenue in the West district. The road closure is scheduled to begin on, from 3:57pm to approximately 8:00pm. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975, Monday through Friday from 8 AM to 5 PM. Thank you. Issued By: L. Hollar

  • Lift of BWA at Kenilworth Road on 1/3/20 @ 7:39am
    on January 3, 2020 at 7:40 AM

    City of Asheville Lifts Boil Water Advisory The City of Asheville (COA) Water Resources Department would like to officially lift the Boil Water Advisory on/in Kenilworth Road from Beaucatcher Road to Aurora Drive. Laboratory results have confirmed that the water supply is free from contaminants. It is NO longer necessary for customers to boil water before consuming. Customers may return to normal water usage for any and all purposes but we suggest you flush cold water lines for 5-10 minutes before using. Properties in the affected areas are receiving this notification via the COA automated system or door hangers. Residents may register for automated alerts by clicking on the AVL Alert Sign Up Link https://member.everbridge.net/index/453003085611892#/login For further information, please call 251-1122, or visit https://www.ashevillenc.gov/service/water-quality-advisories/. Thank You, City of Asheville Water Resources Department

  • BWA at 200 and 220 WT Weaver Boulevard on Friday, January 17, 2020 at 9:55am
    on January 17, 2020 at 9:53 AM

    City of Asheville Boil Water Advisory (BWA) The City of Asheville (COA) Water Resources Department would like to report an emergency water interruption due to a waterline repair on/in _200 and 220 WT Weaver Boulevard_. This interruption of water requires issuance of a Boil Water Advisory. COA encourages customers to vigorously boil tap water for 1 minute before consuming it. COA is performing laboratory testing and the advisory will be lifted when tests confirm the possibility of risk is not present. Customers will receive notification that the advisory has been lifted via the same communication process as this advisory. When water systems experience low pressure or lose pressure, there is an increased risk of contamination. This does not mean that the water is contaminated, but that the possibility exists. Once pressure returns, there is the possibility that some discolored water or air could be present in the lines. Customers are advised to run cold water for 5-10 minutes or until water is clear. Properties in the affected areas are receiving this notification via the COA automated system or door hangers. Residents may register for automated alerts by clicking on the AVL Alert Sign Up Link https://member.everbridge.net/index/453003085611892#/login For further information, please call 251-1122, or visit https://www.ashevillenc.gov/service/water-quality-advisories/ Thank You, City of Asheville Water Resources Department Issued By: D Bailey Number of Customers Affected: 6 line break

  • BWA at North Louisiana Avenue on Thursday, January 17, 2020 from approx 8:55am to 4:00pm
    on January 17, 2020 at 8:57 AM

    City of Asheville Boil Water Advisory (BWA) The City of Asheville (COA) Water Resources Department would like to report an emergency water interruption due to a waterline repair on/in _North Louisiana Avenue from Emma Road to Adam's Hill Road_. This interruption of water requires issuance of a Boil Water Advisory. COA encourages customers to vigorously boil tap water for 1 minute before consuming it. COA is performing laboratory testing and the advisory will be lifted when tests confirm the possibility of risk is not present. Customers will receive notification that the advisory has been lifted via the same communication process as this advisory. When water systems experience low pressure or lose pressure, there is an increased risk of contamination. This does not mean that the water is contaminated, but that the possibility exists. Once pressure returns, there is the possibility that some discolored water or air could be present in the lines. Customers are advised to run cold water for 5-10 minutes or until water is clear. Properties in the affected areas are receiving this notification via the COA automated system or door hangers. Residents may register for automated alerts by clicking on the AVL Alert Sign Up Link https://member.everbridge.net/index/453003085611892#/login For further information, please call 251-1122, or visit https://www.ashevillenc.gov/service/water-quality-advisories/ Thank You, City of Asheville Water Resources Department Issued By: B Todd Number of Customers Affected: 254

  • BWA at North Louisiana Avenue on Thursday, January 16, 2020 from approx 3:00pm to 9:00pm
    on January 16, 2020 at 1:53 PM

    City of Asheville Boil Water Advisory (BWA) The City of Asheville (COA) Water Resources Department would like to report an emergency water interruption due to a waterline repair on/in _North Louisiana Avenue from Emma Road to Adam's Hill Road_. This interruption of water requires issuance of a Boil Water Advisory. COA encourages customers to vigorously boil tap water for 1 minute before consuming it. COA is performing laboratory testing and the advisory will be lifted when tests confirm the possibility of risk is not present. Customers will receive notification that the advisory has been lifted via the same communication process as this advisory. When water systems experience low pressure or lose pressure, there is an increased risk of contamination. This does not mean that the water is contaminated, but that the possibility exists. Once pressure returns, there is the possibility that some discolored water or air could be present in the lines. Customers are advised to run cold water for 5-10 minutes or until water is clear. Properties in the affected areas are receiving this notification via the COA automated system or door hangers. Residents may register for automated alerts by clicking on the AVL Alert Sign Up Link https://member.everbridge.net/index/453003085611892#/login For further information, please call 251-1122, or visit https://www.ashevillenc.gov/service/water-quality-advisories/ Thank You, City of Asheville Water Resources Department Issued By: B Todd Number of Customers Affected: 254

  • Lift of BWA at Southwicke Court on 1/14/20 @ 9:52 AM
    on January 14, 2020 at 9:56 AM

    City of Asheville Lifts Boil Water Advisory The City of Asheville (COA) Water Resources Department would like to officially lift the Boil Water Advisory on/in Southwicke Court from Southwicke Drive to the dead end of Southwicke Court_. Laboratory results have confirmed that the water supply is free from contaminants. It is NO longer necessary for customers to boil water before consuming. Customers may return to normal water usage for any and all purposes but we suggest you flush cold water lines for 5-10 minutes before using. Properties in the affected areas are receiving this notification via the COA automated system or door hangers. Residents may register for automated alerts by clicking on the AVL Alert Sign Up Link https://member.everbridge.net/index/453003085611892#/login For further information, please call 251-1122, or visit https://www.ashevillenc.gov/service/water-quality-advisories/. Thank You, City of Asheville Water Resources Department

  • BWA at Southwicke Court on Monday, January 13, 2020 at 11:07am
    on January 13, 2020 at 11:08 AM

    City of Asheville Boil Water Advisory (BWA) The City of Asheville (COA) Water Resources Department would like to report an emergency water interruption due to a waterline repair on/in _Southwicke Court from Southwicke Drive to the dead end of Southwicke Court_. This interruption of water requires issuance of a Boil Water Advisory. COA encourages customers to vigorously boil tap water for 1 minute before consuming it. COA is performing laboratory testing and the advisory will be lifted when tests confirm the possibility of risk is not present. Customers will receive notification that the advisory has been lifted via the same communication process as this advisory. When water systems experience low pressure or lose pressure, there is an increased risk of contamination. This does not mean that the water is contaminated, but that the possibility exists. Once pressure returns, there is the possibility that some discolored water or air could be present in the lines. Customers are advised to run cold water for 5-10 minutes or until water is clear. Properties in the affected areas are receiving this notification via the COA automated system or door hangers. Residents may register for automated alerts by clicking on the AVL Alert Sign Up Link https://member.everbridge.net/index/453003085611892#/login For further information, please call 251-1122, or visit https://www.ashevillenc.gov/service/water-quality-advisories/ Thank You, City of Asheville Water Resources Department Issued By: J Bray Number of Customers Affected: 18

Boil water notices are rare, so you may not see any listed here.
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To view older advisories or outages, please visit the Boil Water Advisory Historical Information document

View Buncombe County Health Department’s information on Boil Water Advisories for the Food Service Industry.

 


Contact Information

 

For information about any boil advisory or outage, you may contact:

Customer Services
828-251-1122
9 a.m. to 5 p.m., Monday through Friday

Water Maintenance
828-259-5975
8 a.m. to 4 p.m., Monday through Friday

 


Updated 1/17/2020