Water Quality and Advisories

Water Quality

View the 2018 Water Quality Report.

Advisories and Outages

NOTE: While the information below is frequently refreshed, it may not always be updated in real time. To be notified immediately of advisories or outages in your area, register with AVL Alert!

  • Scheduled Water Interruption Carter Street on Thursday, August 22, 2019 has been cancelled
    on August 22, 2019 at 5:37 PM

    City of Asheville Water Interruption on Carter Street has been cancelled. […]

  • Scheduled Water Interruption Thompson Street on Monday, August 19, 2019 at 7:00am is Canceled
    on August 16, 2019 at 7:11 PM

    SCHEDULED WATER INTERRUPTIONS FOR IMMEDIATE RELEASE August 15, 2019 City of Asheville Contact Water Maintenance Division Phone 259-5975 City of Asheville Water Interruption on Thompson Street is scheduled for Monday, August 19, 2019. Is Canceled […]

  • Scheduled Water Interruption Thompson Street on Monday, August 19, 2019 at 7:00am
    on August 15, 2019 at 8:03 PM

    SCHEDULED WATER INTERRUPTIONS FOR IMMEDIATE RELEASE August 15, 2019 City of Asheville Contact Water Maintenance Division Phone 259-5975 City of Asheville Water Interruption on Thompson Street is scheduled for Monday, August 19, 2019. The City of Asheville has scheduled the following water interruption for water valve, hydrant replacements, general system maintenance or connection of new water infrastructure by a contractor into the City of Asheville water system. In the North District, the affected areas are Thompson Street from Glendale Avenue to Hendersonville Road. Decatur Street, Garfield Street, Stoner Road, River Mill Drive and East Street may experience low to no pressure during this repair. This shutdown is scheduled for Monday, August 19, 2019 from 7:00am to 4:00pm. Surrounding areas may experience no water to low pressure during this interruption. When the work is completed customers may experience discolored water or air in the lines and are advised to wait until the water is clear before using it. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975 Monday through Friday from 8 AM to 5 PM. Issued By: T Mortier (replace 24in valve) Customer Impact: 117 […]

  • Scheduled Water Interruption Carter Street on Thursday, August 22, 2019 at 8:00am
    on August 15, 2019 at 6:10 PM

    SCHEDULED WATER INTERRUPTIONS FOR IMMEDIATE RELEASE August 15, 2019 City of Asheville Contact Water Maintenance Division Phone 259-5975 City of Asheville Water Interruption on Carter Street is scheduled for Thursday, August 22, 2019. The City of Asheville has scheduled the following water interruption for water valve, hydrant replacements, general system maintenance or connection of new water infrastructure by a contractor into the City of Asheville water system. In the North District, the affected areas are 64 Carter Street from Haywood Street to Patton Avenue. This shutdown is scheduled for Thursday, August 22, 2019 from 8:00am to 11:00pm. Surrounding areas may experience no water to low pressure during this interruption. When the work is completed customers may experience discolored water or air in the lines and are advised to wait until the water is clear before using it. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975 Monday through Friday from 8 AM to 5 PM. Issued By: J McDevitt (new hydrant install) Customer impact: 11 […]

  • Scheduled Water Interruption Craven Street on August 11 -13, 2019 @ beginning at Midnight on August 12, 2019 until 10:00 am
    on August 11, 2019 at 3:45 PM

    PRESS RELEASE: Asheville Water Resources maintenance work to involve intersection closure, possible low water pressure and discoloration Water Maintenance work will close the intersection at Craven Street /Haywood Road and Riverside Drive for water valve repair work from Aug. 11-13. This is an important valve replacement project designed to maintain Asheville’s water system, to proactively replace components of the system to help ensure continuity of water service to our customers. Road closure impact This will be a hard road closure with no thru traffic at the intersection of Craven Street /Haywood Road and Riverside Drive from Sunday, Aug. 11, through Tuesday, Aug. 13. Residents can expect traffic detours around this intersection during this three-day period. People will be able to access businesses during this work, but access may be via a detour. Water customer impact The pipes in this intersection supply water to West Asheville from the River District to Deaverview Road. On Aug. 12, there is the potential for low water pressure and water discoloration from midnight to 10 a.m. (estimated). A full loss of water to customers is not expected, unless unforeseen circumstances arise. In the event of unforeseen circumstances, a complete loss of water will be limited to the immediate construction area. Businesses and residents in the affected area will receive notifications from AVL Alert. Asheville Water Resources will directly contact any businesses that may experience complete water shut-off. Water Resources has nearby storage tanks that will be filled to capacity to ensure a continued water supply to West Asheville. These tanks can supply West Asheville with water for 24 hours. The Water Department is closely coordinating with the River Arts District Transportation Improvement Project (RADTIP) for this work. Nearby RADTIP work will continue at the same time, though the projects are not directly related. This valve replacement maintenance is part of a strategic approach to ensuring continuity of water service to our customers, identifying where the system needs to be maintained and doing the work before a break might occur. Another example is the North Fork Bridge Transmission Line Bypass Project, an installation of 1,700 feet of 36-inch transmission waterline with tie-ins to the existing 36-inch and 24-inch trans […]

  • BWA at Midland Dr on 8/25/19 @ 1:35 pm
    on August 25, 2019 at 11:41 PM

    City of Asheville Boil Water Advisory (BWA) The City of Asheville (COA) Water Resources Department would like to report an emergency water interruption due to a waterline repair on/in 328 Midland Dr. This interruption of water requires issuance of a Boil Water Advisory. COA encourages customers to vigorously boil tap water for 1 minute before consuming it. COA is performing laboratory testing and the advisory will be lifted when tests confirm the possibility of risk is not present. Customers will receive notification that the advisory has been lifted via the same communication process as this advisory. When water systems experience low pressure or lose pressure, there is an increased risk of contamination. This does not mean that the water is contaminated, but that the possibility exists. Once pressure returns, there is the possibility that some discolored water or air could be present in the lines. Customers are advised to run cold water for 5-10 minutes or until water is clear. Properties in the affected areas are receiving this notification via the COA automated system or door hangers. Residents may register for automated alerts by clicking on the AVL Alert Sign Up Link https://member.everbridge.net/index/453003085611892#/login. For further information, please call 251-1122, or visit https://www.ashevillenc.gov/service/water-quality-advisories/ Thank You, City of Asheville Water Resources Department […]

  • BWA at [328 Midland Dr] on [8-25-19] @ [1:35 pm]
    on August 25, 2019 at 6:01 PM

    City of Asheville Boil Water Advisory (BWA) The City of Asheville (COA) Water Resources Department would like to report an emergency water interruption due to a waterline repair on/in 328 Midland Dr. This interruption of water requires issuance of a Boil Water Advisory. COA encourages customers to vigorously boil tap water for 1 minute before consuming it. COA is performing laboratory testing and the advisory will be lifted when tests confirm the possibility of risk is not present. Customers will receive notification that the advisory has been lifted via the same communication process as this advisory. When water systems experience low pressure or lose pressure, there is an increased risk of contamination. This does not mean that the water is contaminated, but that the possibility exists. Once pressure returns, there is the possibility that some discolored water or air could be present in the lines. Customers are advised to run cold water for 5-10 minutes or until water is clear. Properties in the affected areas are receiving this notification via the COA automated system or door hangers. Citizens may register for automated alerts by clicking on the Citizens Alert Sign Up Link located on the COA website www.ashevillenc.gov. For further information, please call 251-1122, or visit http://www.ashevillenc.gov/departments/Water. Thank You, City of Asheville Water Resources Department […]

  • Emergency Road Closure Raleigh Road on 8-23-19 @ 9:58 am
    on August 23, 2019 at 2:02 PM

    EMERGENCY ROAD CLOSURE City of Asheville 8-23-19 Water Maintenance Division City of Asheville Emergency Road Closure on Raleigh Road The City of Asheville has issued the following road closure for water valve, hydrant replacements, general system maintenance or, for the connection of new water infrastructure into the City of Asheville water system. The affected areas are Raleigh Road from Broadview Avenue to Newbern Avenue in the North district. The road closure is scheduled to begin on, from 9:58 am to approximately 4:00 pm. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975, Monday through Friday from 8 AM to 5 PM. Thank you. […]

  • Lift of BWA at Thompson Street and Glendale Avenue from Swannanoa River Road to Fairview Avenue on 8/22/2019 @ 9:06 PM
    on August 23, 2019 at 1:06 AM

    City of Asheville Lifts Boil Water Advisory The City of Asheville (COA) Water Resources Department would like to officially lift the Boil Water Advisory on/in Thompson Street and Glendale Avenue from Swannanoa River Road to Fairview Avenue. Laboratory results have confirmed that the water supply is free from contaminants. It is NO longer necessary for customers to boil water before consuming. Customers may return to normal water usage for any and all purposes but we suggest you flush cold water lines for 5-10 minutes before using. Properties in the affected areas are receiving this notification via the COA automated system or door hangers. Residents may register for automated alerts by clicking on the AVL Alert Sign Up Link https://member.everbridge.net/index/453003085611892#/login For further information, please call 251-1122, or visit https://www.ashevillenc.gov/service/water-quality-advisories/. Thank You, City of Asheville Water Resources Department […]

  • Emergency Road Closure Carter Street on 8-22-19 @ 9:02 am
    on August 22, 2019 at 1:09 PM

    EMERGENCY ROAD CLOSURE City of Asheville August 22, 2019 Water Maintenance Division City of Asheville Emergency Road Closure on Carter Street The City of Asheville has issued the following road closure for water valve, hydrant replacements, general system maintenance or, for the connection of new water infrastructure into the City of Asheville water system. The affected areas are Carter Street from Haywood Street to Patton Avenue in the North district. The road closure is scheduled to begin on, from 9:02 am to approximately 4:00 pm. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975, Monday through Friday from 8 AM to 5 PM. Thank you. Issued By: J. McDevitt […]

Boil water notices are rare, so you may not see any listed here.
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To view older advisories or outages, please visit the Boil Water Advisory Historical Information document

For information about any boil advisory or outage, you may contact:

Customer Services
828-251-1122
9 a.m. to 5 p.m., Monday through Friday

Water Maintenance
828-259-5975
8 a.m. to 4 p.m., Monday through Friday