Water quality and advisories

glass filled with tap water

Water Quality

Businesses who are reopening after being closed for COVID19, see Flushing Guidance and Frequently Asked Questions.

Asheville Water Resources reminds businesses about recommended quality measures that need to be taken before reopening.

View the 2020 Water Quality Report.

Learn more about the City of Asheville’s source, treatment steps, and water quality.

Once again, the City of Asheville was awarded the prestigious Area Wide Optimization Award by NC Department of Environmental Quality.

A note about Manganese:

Manganese is naturally present in the reservoirs that serve Asheville and Buncombe County. Manganese is an essential nutrient; it is recommended to receive 2 to 5 mg/day for adults and 0.3 to 0.6 mg/day for infants. A US EPA reviewed study has shown that manganese levels below 0.17 mg/L in drinking water showed no-adverse-health-effect-level (NOAEL). During normal operation, the manganese level of City of Asheville water stays well below our Secondary Maximum Contaminant Level (SMCL) of 0.05 mg/L. During discolored water events, manganese levels could temporarily exceed the 0.17 mg/L NOAEL. The US EPA Lifetime Health Advisory (HA) for manganese is 0.3 mg/L (for a 22 pound child consuming 1 Liter of water per day, the 1 day & 10 day Health Advisory is 1.0 mg/L). However, it is advised that for infants younger than 6 months, the lifetime HA of 0.3 mg/L be used even for an acute exposure of 10 days.

 

View the latest laboratory test results for discolored water calls (and/or special samples during construction or line breaks). 

View July 2020- December 2020 laboratory results for discolored water calls and special samples.

View March 2020- June 2020 laboratory results for discolored water calls and special samples.

View Jan 2020- Feb 2020 laboratory results for discolored water calls and special samples.

View 2019 laboratory results from discolored water calls.

Read frequently asked questions regarding discolored water.

See guidelines for customers who experience discolored water.

 

 


Advisories and Outages

 

Frequently Asked Questions regarding Boil Water Advisories and Notices.

Notice: While the information below is frequently refreshed, it may not always be updated in real time. To be notified immediately of advisories or outages in your area, register with AVL Alert!

 

AVL ! ALERT

 

 

  • Scheduled Water Interruption Martin Road, Swannanoa on Tuesday, November 23, 2021 from 9am to 4pm
    on November 19, 2021 at 12:47 PM

    SCHEDULED WATER INTERRUPTIONS FOR IMMEDIATE RELEASE November 19, 2021 City of Asheville Contact Water Maintenance Division Phone 259-5975 City of Asheville Water Interruption on Martin Road is scheduled for Tuesday, November 23, 2021. The City of Asheville has scheduled the following water interruption for water valve, hydrant replacements, general system maintenance or connection of new water infrastructure by a contractor into the City of Asheville water system. In the East District, the affected areas are Martin Road, Swannanoa. This shutdown is scheduled for Tuesday, November 23, 2021 from 9:00am to 4:00pm. Surrounding areas may experience no water to low pressure during this interruption. When the work is completed customers may experience discolored water or air in the lines and are advised to wait until the water is clear before using it. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975 Monday through Friday from 8 AM to 5 PM. Issued By: T Mortier Number Affected 13

  • Scheduled Water Interruption Sweeten Creek Industrial park Rd on 11/13/21 @ 7:00am
    on November 12, 2021 at 2:43 PM

    SCHEDULED WATER INTERRUPTIONS FOR IMMEDIATE RELEASE [DATE] City of Asheville Contact Water Maintenance Division Phone 259-5975 City of Asheville Water Interruption on Sweeten Creek Industrial park Rd is scheduled for Saturday November 13, 2021. The City of Asheville has scheduled the following water interruption for water valve, hydrant replacements, general system maintenance or connection of new water infrastructure by a contractor into the City of Asheville water system. In the South District, the affected areas are Sweeten Creek Industrial park Rd. This shutdown is scheduled for Saturday November 13, 2021 from 7:00am to 4:00pm. Surrounding areas may experience no water to low pressure during this interruption. When the work is completed customers may experience discolored water or air in the lines and are advised to wait until the water is clear before using it. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975 Monday through Friday from 8 AM to 5 PM.

  • Scheduled Water Interruption Sweeten Creek Industrial park Rd on 11/13/21 @ 7:00am
    on November 12, 2021 at 2:41 PM

    SCHEDULED WATER INTERRUPTIONS FOR IMMEDIATE RELEASE [DATE] City of Asheville Contact Water Maintenance Division Phone 259-5975 City of Asheville Water Interruption on Sweeten Creek Industrial park Rd is scheduled for Saturday November 13, 2021. The City of Asheville has scheduled the following water interruption for water valve, hydrant replacements, general system maintenance or connection of new water infrastructure by a contractor into the City of Asheville water system. In the South District, the affected areas are Sweeten Creek Industrial park Rd. This shutdown is scheduled for Saturday November 13, 2021 from 7:00am to 4:00pm. Surrounding areas may experience no water to low pressure during this interruption. When the work is completed customers may experience discolored water or air in the lines and are advised to wait until the water is clear before using it. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975 Monday through Friday from 8 AM to 5 PM.

  • Installation of new waterline infrastructure on Frederick Street from Choctaw Street to the dead end
    on November 10, 2021 at 2:37 PM

    City of Asheville Contact: Water Engineering Services Phone: 828-232-4589 This is an informational notification from the City of Asheville Water Resources Department letting you know we will begin installation of new waterline infrastructure on Frederick Street from Choctaw Street to the end. During construction there will be scheduled water outages and lane reductions as construction progresses over the next several weeks. Construction and lane reductions will begin on Wednesday, November 10, 2021 weather permitting. You will receive further updates as the project progresses along with water interruption dates and other pertinent information regarding the project that directly affects you as water customers. Due to the location of installation, on street parking will be restricted within the construction area. Please make arrangements to avoid parking on street during this time. We apologize for any inconvenience that our construction will cause. We know that dealing with construction projects in a neighborhood can be frustrating. If you have any questions or concerns, please feel free to contact Mark Letterman in the Water Engineering Division anytime at 828-232-4589.

  • *Date Re-Scheduled* Water Interruption School Road East on Wednesday, November 10, 2021 @ 10 AM
    on November 5, 2021 at 9:54 AM

    SCHEDULED WATER INTERRUPTIONS FOR IMMEDIATE RELEASE November 5, 2021 City of Asheville Contact Water Maintenance Division Phone 259-5975 City of Asheville Water Interruption on School Road East is scheduled for Wednesday, November 10, 2021. The City of Asheville has scheduled the following water interruption for water valve, hydrant replacements, general system maintenance or connection of new water infrastructure by a contractor into the City of Asheville water system. In the East District, the affected areas are School Road East from Raleigh Road to Oakview Park Road. This shutdown is scheduled for Wednesday, November 10, 2021 from 10 AM to 2 PM. Surrounding areas may experience no water to low pressure during this interruption. When the work is completed customers may experience discolored water or air in the lines and are advised to wait until the water is clear before using it. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975 Monday through Friday from 8 AM to 5 PM.

  • Scheduled Water Interruption School Road East on November 11, 2021 @ 10 AM
    on November 2, 2021 at 12:47 PM

    SCHEDULED WATER INTERRUPTIONS FOR IMMEDIATE RELEASE November 2, 2021 City of Asheville Contact Water Maintenance Division Phone 259-5975 City of Asheville Water Interruption on School Road East is scheduled for Thursday November 11, 2021. The City of Asheville has scheduled the following water interruption for water valve, hydrant replacements, general system maintenance or connection of new water infrastructure by a contractor into the City of Asheville water system. In the East District, the affected areas are School Road East from Raleigh Road to Oakview Park Road. This shutdown is scheduled for Thursday November 11, 2021 from 10 AM to 2 PM. Surrounding areas may experience no water to low pressure during this interruption. When the work is completed customers may experience discolored water or air in the lines and are advised to wait until the water is clear before using it. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975 Monday through Friday from 8 AM to 5 PM.

  • Scheduled Water Interruption Edgewood Road South on November 3, 2021 @ 9:00 AM
    on November 1, 2021 at 8:38 AM

    SCHEDULED WATER INTERRUPTIONS FOR IMMEDIATE RELEASE November 1, 2021 City of Asheville Contact Water Maintenance Division Phone 259-5975 City of Asheville Water Interruption on Edgewood Road South is scheduled for Wednesday November 3, 2021. The City of Asheville has scheduled the following water interruption for water valve, hydrant replacements, general system maintenance or connection of new water infrastructure by a contractor into the City of Asheville water system. In the South District, the affected areas are Edgewood Road South and Le-An-Hurst Road. This shutdown is scheduled for Wednesday November 3, 2021 from 9:00 AM to 5:00 PM. Surrounding areas may experience no water to low pressure during this interruption. When the work is completed customers may experience discolored water or air in the lines and are advised to wait until the water is clear before using it. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975 Monday through Friday from 8 AM to 5 PM.

  • Lift of Potential No Water/ Low Pressure/ Discolored Water 71 Windover Drive on Friday, November 19, 2021 at 10:38am
    on November 19, 2021 at 12:24 PM

    This is a City of Asheville Water Department notification that the water distribution system work occurring on Friday, November 19, 2021 at 10:38am is complete at 71 Windover Drive from Hearthstone Drive to Crestridge Drive including Canterfield Drive and Windcliff Drive. This is NOT a boil water advisory. If you are still experiencing low pressure or no water please call customer service at 828-251-1122. The distribution lines have been flushed, but should discolored water or air (cloudy or milky) in the lines persist, customers are advised to wait until the water is clear before using it. To clear discolored water or air from your line wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank You City of Asheville Water Resources Department Submitted By: J McDevitt

  • Potential Low Pressure/No Water/ Discolored Water 71 Windover Drive on Friday, November 19, 2021 at 9:25am
    on November 19, 2021 at 9:33 AM

    This is a City of Asheville Water Department notification for water distribution work occurring on Friday, November 19, 2021 at 9:25am. This is also to notify customers that they may experience low to no water pressure and discolored water. This is NOT a Boil Water Advisory. The affected areas are, from 71 Windover Drive from Hearthstone Drive to Crestridge Drive including Canterfield Drive and Windcliff Drive. Estimated time of repair completion is 4pm. When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank You City of Asheville Water Resources Department Submitted By: J McDevitt # Affected: 64

  • Emergency Road Closure Richmond Avenue on 11-17-2021 @ 11:25 A.M.
    on November 17, 2021 at 11:33 AM

    EMERGENCY ROAD CLOSURE City of Asheville November 17, 2021 Water Maintenance Division City of Asheville Scheduled Road Closure on Richmond Avenue The City of Asheville has issued the following road closure for water valve, hydrant replacements, general system maintenance or, for the connection of new water infrastructure into the City of Asheville water system. The affected areas are Richmond Avenue from Haywood Road to Pennsylvania Avenue. The road closure is scheduled to begin on November 17th, 2021 from 11:25 A.M. to approximately 3:00 P.M. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975, Monday through Friday from 8 AM to 5 PM. Thank you.

  • Emergency Road Closure Druid Dr on 11-15-2021@ 8:20 A.M.
    on November 15, 2021 at 8:24 AM

    EMERGENCY ROAD CLOSURE City of Asheville November 15th, 2021 Water Maintenance Division City of Asheville Scheduled Road Closure on Druid Drive The City of Asheville has issued the following road closure for water valve, hydrant replacements, general system maintenance or, for the connection of new water infrastructure into the City of Asheville water system. The affected areas are Druid Drive from Parkwood Place to Mitchell Avenue. The road closure is scheduled to begin on November 15th, 2021 from 8:20 A.M. to approximately 12:00 P.M. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975, Monday through Friday from 8 AM to 5 PM. Thank you.

  • Emergency Road Closure Hanover St on 11-10-2021 @ 9:00 A.M.
    on November 10, 2021 at 9:02 AM

    EMERGENCY ROAD CLOSURE City of Asheville November 10th, 2021 Water Maintenance Division City of Asheville Scheduled Road Closure on Hanover Street The City of Asheville has issued the following road closure for water valve, hydrant replacements, general system maintenance or, for the connection of new water infrastructure into the City of Asheville water system. The affected areas are Hanover Street from State Street to Indiana Avenue. The road closure is scheduled to begin on November 10th, 2021 from 9:00 A.M. to approximately 3:00 P.M. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975, Monday through Friday from 8 AM to 5 PM. Thank you.

  • Emergency Road Closure East Indiana Ave on 11-9-2021 @ 12:00 P.M.
    on November 9, 2021 at 12:10 PM

    EMERGENCY ROAD CLOSURE City of Asheville November 9th, 2021 Water Maintenance Division City of Asheville Scheduled Road Closure on East Indiana Avenue The City of Asheville has issued the following road closure for water valve, hydrant replacements, general system maintenance or, for the connection of new water infrastructure into the City of Asheville water system. The affected areas are East Indiana Avenue from Bradley Street to Frances Street. The road closure is scheduled to begin on November 9th, 2021 from 12:00 P.M. to approximately 3:00 P.M. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975, Monday through Friday from 8 AM to 5 PM. Thank you.

  • Lift of Potential No Water/ Low Pressure/ Discolored Water Nevada Avenue November 30, 2021 @ 11:25 am
    on November 30, 2021 at 11:30 AM

    This is a City of Asheville Water Department notification that the water distribution system work occurring on November 30, 2021 is complete at Nevada Avenue from Haywood Road to dead end of Nevada Avenue. This is NOT a boil water advisory. If you are still experiencing low pressure or no water please call customer service at 828-251-1122. The distribution lines have been flushed, but should discolored water or air (cloudy or milky) in the lines persist, customers are advised to wait until the water is clear before using it. To clear discolored water or air from your line wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank You City of Asheville Water Resources Department

  • Potential Low Pressure/No Water/ Discolored Water @ Nevada Avenue on November 30, 2021 @ 10:12 am
    on November 30, 2021 at 10:16 AM

    This is a City of Asheville Water Department notification for water distribution work occurring on November 30, 2021 at 10:12 am. This is also to notify customers that they may experience low to no water pressure and discolored water. This is NOT a Boil Water Advisory. The affected areas are, from Nevada Avenue from Haywood Road to dead end of Nevada Avenue. When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you.

  • Lift of Potential No Water/ Low Pressure/ Discolored Water [Battery Park Avenue] [November 30, 2021] @ [9 am]
    on November 30, 2021 at 9:17 AM

    This is a City of Asheville Water Department notification that the water distribution system work occurring on [November 30, 2021] is complete at [Battery Park Avenue]. This is NOT a boil water advisory. If you are still experiencing low pressure or no water please call customer service at 828-251-1122. The distribution lines have been flushed, but should discolored water or air (cloudy or milky) in the lines persist, customers are advised to wait until the water is clear before using it. To clear discolored water or air from your line wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank You City of Asheville Water Resources Department

  • Potential Low Pressure/No Water/ Discolored Water @ [Battery Park Avenue] on [November 30, 2021] @ [8:30 am]
    on November 30, 2021 at 8:22 AM

    This is a City of Asheville Water Department notification for water distribution work occurring on [November 30, 2021] at [8:30 am]. This is also to notify customers that they may experience low to no water pressure and discolored water. This is NOT a Boil Water Advisory. The affected areas are, from [Battery Park Avenue]. When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you.

  • Lift of Potential No Water/ Low Pressure/ Discolored Water Dogwood Rd 11-23-2021 @ 1:52 P.M.
    on November 23, 2021 at 1:56 PM

    This is a City of Asheville Water Department notification that the water distribution system work occurring on November 23rd, 2021 is complete at Dogwood Road. This is NOT a boil water advisory. If you are still experiencing low pressure or no water please call customer service at 828-251-1122. The distribution lines have been flushed, but should discolored water or air (cloudy or milky) in the lines persist, customers are advised to wait until the water is clear before using it. To clear discolored water or air from your line wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank You City of Asheville Water Resources Department

  • Potential Low Pressure/No Water/ Discolored Water @ Dogwood Rd on 11-23-2021 @ 9:30 A.M.
    on November 23, 2021 at 9:47 AM

    This is a City of Asheville Water Department notification for water distribution work occurring on November 23rd, 2021 at 9:30 A.M. This is also to notify customers that they may experience low to no water pressure and discolored water. This is NOT a Boil Water Advisory. The affected areas are, from Dogwood Road from Bradshaw Circle to Justice Ridge to include all surrounding areas. When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you.

  • Lift of Potential No Water/ Low Pressure/ Discolored Water [209 Brevard Road] on [November 22, 2021] @ [2:30 pm]
    on November 22, 2021 at 2:30 PM

    This is a City of Asheville Water Department notification that the water distribution system work occurring on [November 22, 2021] is complete at [209 Brevard Road]. This is not a boil water advisory. If you are still experiencing low pressure or no water please call customer service at 828-251-1122. The distribution lines have been flushed, but should discolored water or air (cloudy or milky) in the lines persist, customers are advised to wait until the water is clear before using it. To clear discolored water or air from your line wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank You City of Asheville Water Resources Department

  • Potential Low Pressure/No Water/ Discolored Water @ [209 Brevard Road] on [November 22, 2021] @ [1:30 PM]
    on November 22, 2021 at 12:31 PM

    This is a City of Asheville Water Department notification for water distribution work occurring on [November 22, 2021] at [1:30 PM]. This is also to notify customers that they may experience low to no water pressure and discolored water. This is NOT a Boil Water Advisory. The affected areas are, from [209 Brevard Road]. When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you.

  • Lift of Potential No Water/ Low Pressure/ Discolored Water [135 Furman Avenue] on [November 22, 2021] @ [9 am]
    on November 22, 2021 at 9:32 AM

    This is a City of Asheville Water Department notification that the water distribution system work occurring on [November 22, 2021] is complete at [135 Furman Avenue. This is not a boil water advisory. If you are still experiencing low pressure or no water please call customer service at 828-251-1122. The distribution lines have been flushed, but should discolored water or air (cloudy or milky) in the lines persist, customers are advised to wait until the water is clear before using it. To clear discolored water or air from your line wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank You City of Asheville Water Resources Department

  • Potential Low Pressure/No Water/ Discolored Water @ [135 Furman Avenue] on [November 22, 2021] @ [8:30 am]
    on November 22, 2021 at 8:16 AM

    This is a City of Asheville Water Department notification for water distribution work occurring on [November 22, 2021] at [8:30 am]. This is also to notify customers that they may experience low to no water pressure and discolored water. This is NOT a Boil Water Advisory. The affected areas are, from [135 Furman Avenue]. When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you.

Boil water notices are rare, so you may not see any listed here.
    Feed has no items.

 

To view older advisories or outages, please visit the Boil Water Advisory Historical Information document

View Buncombe County Health Department’s information on Boil Water Advisories for the Food Service Industry.

 


Contact Information

 

For information about any boil advisory or outage, you may contact:

Customer Services
828-251-1122
9 a.m. to 5 p.m., Monday through Friday

Water Maintenance
828-259-5975
8 a.m. to 4 p.m., Monday through Friday

 


Updated 11/24/2021