Water Quality
View the 2022 Water Quality Report, which is also available translated into Spanish, Ukrainian, and Russian.
Learn more about the City of Asheville’s source, treatment steps, and water quality.
A note about Manganese:
Manganese is naturally present in the reservoirs that serve Asheville and Buncombe County. Manganese is an essential nutrient; it is recommended to receive 2 to 5 mg/day for adults and 0.3 to 0.6 mg/day for infants. A US EPA reviewed study has shown that manganese levels below 0.17 mg/L in drinking water showed no-adverse-health-effect-level (NOAEL). During normal operation, the manganese level of City of Asheville water stays well below our Secondary Maximum Contaminant Level (SMCL) of 0.05 mg/L. During discolored water events, manganese levels could temporarily exceed the 0.17 mg/L NOAEL. The US EPA Lifetime Health Advisory (HA) for manganese is 0.3 mg/L (for a 22 pound child consuming 1 Liter of water per day, the 1 day & 10 day Health Advisory is 1.0 mg/L). However, it is advised that for infants younger than 6 months, the lifetime HA of 0.3 mg/L be used even for an acute exposure of 10 days.
View laboratory results for discolored water calls and special samples
December 2022- January 2023 outage event
Read frequently asked questions regarding discolored water.
See guidelines for customers who experience discolored water.
Advisories and Outages
Frequently Asked Questions regarding Boil Water Advisories and Notices.
Notice: While the information below is frequently refreshed, it may not always be updated in real time. To be notified immediately of advisories or outages in your area, register with AVL Alert!
Scheduled Water Interruption Old US 19-23 on Thursday @ 8 AM to 4 PM
Posted on: Wed Oct 4th, 2023 at 09:28 AM
SCHEDULED WATER INTERRUPTIONS FOR IMMEDIATE RELEASE October 4, 2023 City of Asheville Contact Water Maintenance Division Phone 259-5975 City of Asheville Water Interruption on Old US 19-23 is scheduled for Thursday October 5, 2023. The City of Asheville has scheduled the following water interruption for water valve, hydrant replacements, general system maintenance or connection of new water infrastructure by a contractor into the City of Asheville water system. In the West District, the affected areas are Old US 19-23 from Lindsey Road to Morgan Street. This shutdown is scheduled for Thursday October 5, 2023 from 8 AM to 4 PM. Surrounding areas may experience no water to low pressure during this interruption. When the work is completed customers may experience discolored water or air in the lines and are advised to wait until the water is clear before using it. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975 Monday through Friday from 8 AM to 5 PM.
Scheduled Water Interruption French Broad Lane] on September 28, 2023 @ 9:00 AM
Posted on: Tue Sep 26th, 2023 at 12:40 PM
SCHEDULED WATER INTERRUPTIONS FOR IMMEDIATE RELEASE September 26, 2023 City of Asheville Contact Water Maintenance Division Phone 259-5975 City of Asheville Water Interruption on French Broad Lane is scheduled for Thursday September 28, 2023. The City of Asheville has scheduled the following water interruption for water valve, hydrant replacements, general system maintenance or connection of new water infrastructure by a contractor into the City of Asheville water system. In the South District, the affected areas are French Broad Lane and Hunter Airport Drive. This shutdown is scheduled for Thursday September 28, 2023 from 9:00 AM to 5:00 PM. Surrounding areas may experience no water to low pressure during this interruption. When the work is completed customers may experience discolored water or air in the lines and are advised to wait until the water is clear before using it. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975 Monday through Friday from 8 AM to 5 PM.
Scheduled Water Interruption North Lexington Avenue on September 27, 2023 @ 3:00 AM
Posted on: Fri Sep 22nd, 2023 at 01:08 PM
SCHEDULED WATER INTERRUPTIONS FOR IMMEDIATE RELEASE September 22, 2023 City of Asheville Contact Water Maintenance Division Phone 259-5975 City of Asheville Water Interruption on North Lexington Avenue is scheduled for Wednesday September 27, 2023. The City of Asheville has scheduled the following water interruption for water valve, hydrant replacements, general system maintenance or connection of new water infrastructure by a contractor into the City of Asheville water system. In the North District, the affected areas are North Lexington Avenue form Woodfin Street to Cherry Street. This shutdown is scheduled for Wednesday September 27, 2023 from 3:00 AM to 10:00 AM. Surrounding areas may experience no water to low pressure during this interruption. When the work is completed customers may experience discolored water or air in the lines and are advised to wait until the water is clear before using it. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975 Monday through Friday from 8 AM to 5 PM.
There have been no Boil Water Advisory notifications in the last 14 days.
Lift of Potential No Water/ Low Pressure/ Discolored Water Clinton Ave. 10/4/23 @ 10 a.m.
Posted on: Wed Oct 4th, 2023 at 09:56 AM
This is a City of Asheville Water Department notification that the water distribution system work occurring on October 4, 2023 is complete at Haywood @ Covington to Haywood @ Clinton Ave. This is NOT a boil water advisory. If you are still experiencing low pressure or no water please call customer service at 828-251-1122. The distribution lines have been flushed, but should discolored water or air (cloudy or milky) in the lines persist, customers are advised to wait until the water is clear before using it. To clear discolored water or air from your line wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank You City of Asheville Water Resources Department
Potential Low Pressure/No Water/ Discolored Water @ Clinton Ave. on 10/4/23 @ 8 a.m.
Posted on: Wed Oct 4th, 2023 at 07:39 AM
This is a City of Asheville Water Department notification for water distribution work occurring on October 4, 2023. This is also to notify customers that they may experience low to no water pressure and discolored water. This is NOT a Boil Water Advisory. The affected areas are Haywood Rd. @ Smokey Park Highway to Haywood Rd. @ Brevard Rd. When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you.
Lift of Potential No Water/ Low Pressure/ Discolored Water 1347 Smokey Park Highway 10/3/23 @ 8 a.m.
Posted on: Tue Oct 3rd, 2023 at 08:22 AM
This is a City of Asheville Water Department notification that the water distribution system work occurring on 9/29/23 is complete at 1347 Smokey Park Highway. This is NOT a boil water advisory. If you are still experiencing low pressure or no water please call customer service at 828-251-1122. The distribution lines have been flushed, but should discolored water or air (cloudy or milky) in the lines persist, customers are advised to wait until the water is clear before using it. To clear discolored water or air from your line wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank You City of Asheville Water Resources Department
Emergency Road Closure Clinton Avenue on 10/3/23 @ 9 a.m.
Posted on: Tue Oct 3rd, 2023 at 08:13 AM
EMERGENCY ROAD CLOSURE City of Asheville 10/3/23 Water Maintenance Division City of Asheville Scheduled Road Closure on Clinton Avenue The City of Asheville has issued the following road closure for water valve, hydrant replacements, general system maintenance or, for the connection of new water infrastructure into the City of Asheville water system. The affected areas are Clinton Ave. The road closure is scheduled to begin on 10/3/23 from 8:30 a.m. to approximately 4 p.m. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975, Monday through Friday from 8 AM to 5 PM. Thank you.
Potential Low Pressure/No Water/ Discolored Water @ Old US 19/23 Hwy from Lindsey Road to Morgan Street on October 1, 2023 @ 8:00am.
Posted on: Sun Oct 1st, 2023 at 06:35 PM
This is a City of Asheville Water Department notification for water distribution work occurring on [October 1, 2023 at 8:00am]. This is also to notify customers that they may experience low to no water pressure and discolored water. This is NOT a Boil Water Advisory. The affected areas are, Old US 19/23 Hwy from Lindsey Road to Morgan Street When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you.
Potential Low Pressure/No Water/ Discolored Water @ Old US 19/23 Hwy from Lindsey Road to Morgan Street on October 1, 2023 @ 8:00am
Posted on: Sun Oct 1st, 2023 at 08:21 AM
This is a City of Asheville Water Department notification for water distribution work occurring on [October 1, 2023 at 8:00am] This is also to notify customers that they may experience low to no water pressure and discolored water. This is NOT a Boil Water Advisory. The affected areas are, Old US 19/23 Hwy from Lindsey Road to Morgan Street When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you.
Potential Low Pressure/No Water/ Discolored Water @ 1347 Smokey Park Highway and surrounding area on 9/29/2023 @ 4:27 AM
Posted on: Fri Sep 29th, 2023 at 08:18 AM
This is a City of Asheville Water Department notification for water distribution work occurring on Friday, September 29, 2023 at 4:27 AM This is also to notify customers that they may experience low to no water pressure and discolored water. This is NOT a Boil Water Advisory. The affected areas are, 1347 Smokey Park Highway and surrounding areas. When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you. Number Affected: 2816 Sent BY: D.L.A
Potential Low Pressure/No Water/ Discolored Water @ 1347 Smokey Park Highway and surrounding area on 9/29/2023 @ 4:27 AM
Posted on: Fri Sep 29th, 2023 at 04:36 AM
This is a City of Asheville Water Department notification for water distribution work occurring on Friday, September 29, 2023 at 4:27 AM This is also to notify customers that they may experience low to no water pressure and discolored water. This is NOT a Boil Water Advisory. The affected areas are, 1347 Smokey Park Highway and surrounding areas. When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you. Number Affected: 57 Sent BY: D.L.A
Lift of Potential No Water/ Low Pressure/ Discolored Water [25 Reynolds Mountain Boulevard] [September 27, 2023] @ [2:30 pm]
Posted on: Wed Sep 27th, 2023 at 02:34 PM
This is a City of Asheville Water Department notification that the water distribution system work occurring on [September 27, 2023] is complete at [25 Reynolds Mountain Boulevard]. This is NOT a boil water advisory. If you are still experiencing low pressure or no water please call customer service at 828-251-1122. The distribution lines have been flushed, but should discolored water or air (cloudy or milky) in the lines persist, customers are advised to wait until the water is clear before using it. To clear discolored water or air from your line wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank You City of Asheville Water Resources Department
Potential Low Pressure/No Water/ Discolored Water @ [25 Reynolds Mountain Boulevard] on [September 27, 2023] @ [1:30 pm]
Posted on: Wed Sep 27th, 2023 at 01:09 PM
This is a City of Asheville Water Department notification for water distribution work occurring on [September 27, 2023 1:30 pm] This is also to notify customers that they may experience low to no water pressure and discolored water. This is NOT a Boil Water Advisory. The affected areas are, [25 Reynolds Mountain Boulevard] When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you.
Lift of Potential No Water/ Low Pressure/ Discolored Water [205 Boylston Highway] [September 27, 2023] @ [12:30 pm]
Posted on: Wed Sep 27th, 2023 at 12:31 PM
This is a City of Asheville Water Department notification that the water distribution system work occurring on [September 27, 2023] is complete at [205 Boylston Highway]. This is NOT a boil water advisory. If you are still experiencing low pressure or no water please call customer service at 828-251-1122. The distribution lines have been flushed, but should discolored water or air (cloudy or milky) in the lines persist, customers are advised to wait until the water is clear before using it. To clear discolored water or air from your line wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank You City of Asheville Water Resources Department
Possible Emergency Water Interruption September 27, 2023 at Pisgah View Road ETR 10:30 AM
Posted on: Wed Sep 27th, 2023 at 10:39 AM
The City of Asheville Water Resources Department would like to report a possible emergency water interruption or low water pressure due to a water main break. This is not a Boil Water Advisory. The affected areas are, from Pisgah View Road form Honeysuckle Lane to Deaverview Road The anticipated time of repair is approximately 4:00 PM. When the work is completed there is a potential for some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. Please wait 1-2 hours and then flush cold water lines for 10-15 minutes. If water is still not clear please call 828-251-1122. Thank you.
Potential Low Pressure/No Water/ Discolored Water @ [205 Boylston Highway] on [September 27, 2023] @ [9 am]
Posted on: Wed Sep 27th, 2023 at 08:42 AM
This is a City of Asheville Water Department notification for water distribution work occurring on [September 27, 2023 9 am] This is also to notify customers that they may experience low to no water pressure and discolored water. This is NOT a Boil Water Advisory. The affected areas are, [205 Boylston Highway] When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you.
Lift of Potential No Water/ Low Pressure/ Discolored Water Dorchester Ave. 9/26/23 @ 2 p.m.
Posted on: Tue Sep 26th, 2023 at 01:59 PM
This is a City of Asheville Water Department notification that the water distribution system work occurring on September 25, 2023 is complete on Dorchester Ave. This is NOT a boil water advisory. If you are still experiencing low pressure or no water please call customer service at 828-251-1122. The distribution lines have been flushed, but should discolored water or air (cloudy or milky) in the lines persist, customers are advised to wait until the water is clear before using it. To clear discolored water or air from your line wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank You City of Asheville Water Resources Department
Potential Low Pressure/No Water/ Discolored Water @ 134 Dorchester Ave. on 9/25/23 @ 3 p.m.
Posted on: Mon Sep 25th, 2023 at 03:06 PM
This is a City of Asheville Water Department notification for water distribution work occurring on September 25, 2023. This is also to notify customers that they may experience low to no water pressure and discolored water. This is NOT a Boil Water Advisory. The affected areas are Dorchester Avenue. When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you.
There have been no Boil Water Notice notifications in the last 14 days.
To view older advisories or outages, please visit the Boil Water Advisory Historical Information document
Contact Information
For information about any boil advisory or outage, you may contact:
Customer Services
828-251-1122
9 a.m. to 5 p.m., Monday through Friday
Water Maintenance
828-259-5975
8 a.m. to 4 p.m., Monday through Friday