City of Asheville Issues a System Wide Boil Water Notice
Updated on: Fri Oct 18th, 2024 at 04:00 PM
The City of Asheville Water Resources Department has issued a Boil Water Notice for all City of Asheville water customers due to loss of pressure in distribution system pipes and levels of turbidity (particles) in the water.
A Boil Water Notice means there is contamination due to impacts from Hurricane Helene including the potential for untreated water in the distribution system from pipe breaks and levels of turbidity that exceed Safe Drinking Water Act standards initially used to restore water pressure. Your water may look cloudy and/or have a chlorine odor.
It is REQUIRED for customers to vigorously boil tap water for 1 minute before consuming it. Once laboratory testing of the system confirms the possibility of risk is not present, customers will receive notification that the boil water notice has been lifted via the same method you received this notice.
FAQ
Where can customers go to get information?
For further information, please call 828-251-1122, or visit the City of Asheville’s Water Services Recovery page.
What can I use the water for?
Water can be used for flushing toilets and laundry. Water can be used for bathing, although water that has been boiled and cooled or otherwise purified is recommended for those with open wounds and those who are immunocompromised. During bathing, please monitor small children to ensure they do not accidentally drink the water. Infants can be given sponge baths.
Water can also be used for basic hygiene like washing hands, but not for home or commercial food preparation.
How should I approach washing dishes?
If possible, use disposable plates, cups, bowls, and flatware.
Using a dishwasher
If your dishwasher has a sanitizing cycle or reaches a final rinse temperature of at least 170°F (76°C), you can use it. Check your dishwasher’s manual or contact the manufacturer to confirm.
Hand-washing dishes
Wash and rinse dishes using hot water, then soak them in a solution of 1 tablespoon of unscented bleach per gallon of warm water for at least one minute. Allow the dishes to air dry completely before using them again.
What to do before water service returns?
- Flip off the breaker to your water heater.
- Turn off water to your water heater.
- Turn off hot water under your sinks.
- Remove aerator (it typically unscrews) on faucets.
- Turn off the ice maker.
- Turn off water to your whole house filter, if you have one.
What to do when your water service returns?
- Flush your home plumbing by running the bathtub’s cold water faucet.
- Your water heater may be turned back on once your home’s plumbing has been flushed.
It’s safe to flush your toilet after completing steps 1 and 2. Water Resources thanks our customers for your patience while we work to repair out catastrophically damaged water system.
What should I do once the notice is lifted?
Customers are advised to wait 2-3 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122.
Water Quality
View the 2023 Water Quality Report, which is also available translated into Spanish, Ukrainian, and Russian.
Learn more about the City of Asheville’s source, treatment steps, and water quality.
A note about Manganese:
Manganese is naturally present in the reservoirs that serve Asheville and Buncombe County. Manganese is an essential nutrient; it is recommended to receive 2 to 5 mg/day for adults and 0.3 to 0.6 mg/day for infants. A US EPA reviewed study has shown that manganese levels below 0.17 mg/L in drinking water showed no-adverse-health-effect-level (NOAEL). During normal operation, the manganese level of City of Asheville water stays well below our Secondary Maximum Contaminant Level (SMCL) of 0.05 mg/L. During discolored water events, manganese levels could temporarily exceed the 0.17 mg/L NOAEL. The US EPA Lifetime Health Advisory (HA) for manganese is 0.3 mg/L (for a 22 pound child consuming 1 Liter of water per day, the 1 day & 10 day Health Advisory is 1.0 mg/L). However, it is advised that for infants younger than 6 months, the lifetime HA of 0.3 mg/L be used even for an acute exposure of 10 days.
View laboratory results for discolored water calls and special samples
December 2022- January 2023 outage event
Read frequently asked questions regarding discolored water.
See guidelines for customers who experience discolored water.
Advisories and Outages
Frequently Asked Questions regarding Boil Water Advisories and Notices.
Notice: While the information below is frequently refreshed, it may not always be updated in real time. To be notified immediately of advisories or outages in your area, register with AVL Alert!
Scheduled Water Interruption [Old Farm School Rd] on [10-23-24] @ [9AM]
Posted on: Tue Oct 22nd, 2024 at 03:40 PM
This is a City of Asheville Water Notification of a Scheduled Water Interruption that will occur at [Old Farm School Rd] on [Wednesday 10-23-24]. In the [East] District, the affected areas are [Old Farm School Rd from Sunnybrook Dr to Musterfield Dr Including Eastmoor Dr and surrounding area]. This shutdown is scheduled for [Wednesday 10-23-24] from [9AM] to [11AM]. The City of Asheville has scheduled the following water interruption for water valve, hydrant replacements, general system maintenance or connection of new water infrastructure by a contractor into the City of Asheville water system. Surrounding areas may experience no water to low pressure during this interruption. When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link AVL Alert Signup For more information please contact the Distribution Operations office at 259-5975 Monday through Friday from 8 AM to 5 PM. Issued By: [SH] Number Affected [252]
Water service returning to Laurel Ridge, Allen Mountain and parts of North Fork Right Fork Road
Posted on: Fri Oct 11th, 2024 at 03:16 PM
This advisory issued on Friday, October 4, 2024 by City of Asheville Customer Service The City of Asheville has completed repairs on the 8-inch water line at North Fork Water Treatment Plant, restoring water service to customers in Laurel Ridge, areas in the vicinity of North Fork Right Fork Road, and Allen Mountain. Tropical Storm Helene severely damaged the 8-inch line that serves these areas, along with the 24-inch and 36-inch main transmission lines that serve 80 percent of the City of Asheville. It is important to note that a boil water advisory remains in effect for customers whose water service is in the process of returning. If you plan to use water for drinking, cooking, or any other form of ingestion (including brushing teeth), please boil it vigorously for a minimum of one minute beforehand. The water straight out of the tap is safe for bathing and washing dishes. The boil water advisory will remain in effect until Water Resources rescinds it. There currently is no timetable for that. As service returns, pressure may fluctuate and/or air may be present in water lines. This could cause initial flow out of the tap to be sporadic. Water Resources thanks our customers for their patience while we continue to make progress on repairing our catastrophically damaged water system. City of Asheville Customer Service (828) 251-1122
City of Asheville Water System Pressure and Boil Water Advisory
Posted on: Fri Oct 11th, 2024 at 03:13 PM
This advisory issued on Friday, September 27, 2024 by City of Asheville Customer Service. The water consumers of City of Asheville Water Resources Department, in Buncombe County are experiencing periods of low pressure and outages in the distribution system due to weather conditions generated by Tropical Storm Helene. Periods of low or no pressure in the distribution system increases the potential for back siphonage and introduction of bacteria into the water system. There is the potential for temporary loss of water service. Therefore, when water service is restored consumers who have electric power are advised to boil all water used for human consumption (including drinking, making ice, brushing teeth, washing dishes and food preparation). Those without power are advised to use bottled water for the purposes mentioned above. Vigorous boiling for one (1) minute should kill any disease-causing organisms that may be present in the water. Water customers are strongly urged to conserve water whenever possible. This advisory remains in effect until further written notification is issued. City of Asheville Customer Service (828) 251-1122
City of Asheville Water System Pressure Advisory
Posted on: Fri Oct 11th, 2024 at 03:09 PM
This advisory was issued on Friday, September 27, 2024 by City of Asheville Customer Service The water consumers of City of Asheville Water Resources Department, in Buncombe County are experiencing periods of low pressure and outages in the distribution system due to weather conditions generated by Tropical Storm Helene. Periods of low or no pressure in the distribution system increases the potential for back siphonage and introduction of bacteria into the water system. There is the potential for temporary loss of water service. Therefore, when water service is restored consumers who have electric power are advised to boil all water used for human consumption (including drinking, making ice, brushing teeth, washing dishes and food preparation). Those without power are advised to use bottled water for the purposes mentioned above. Vigorous boiling for one (1) minute should kill any disease-causing organisms that may be present in the water. Water customers are strongly urged to conserve water whenever possible. This advisory remains in effect until further written notification is issued. City of Asheville Customer Service (828) 251-1122
Lift of Potential No Water/ Low Pressure/ Discolored Water 5 Parkview Drive and surrounding areas on October 23, 2024 @ 1:00 AM
Posted on: Wed Oct 23rd, 2024 at 03:20 PM
This is a City of Asheville Water Department notification that the water distribution system work occurring on October 23, 2024 is complete at 5 Parkview Drive and surrounding areas. If you are still experiencing low pressure or no water please call customer service at 828-251-1122. The distribution lines have been flushed, but should discolored water or air (cloudy or milky) in the lines persist, customers are advised to wait until the water is clear before using it. To clear discolored water or air from your line wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank You City of Asheville Water Resources Department
Potential Low Pressure/No Water/ Discolored Water @ 5 Parkview Drive and surrounding areas on October 22, 2024 @ 7:04 PM
Posted on: Tue Oct 22nd, 2024 at 07:09 PM
This is a City of Asheville Water Department notification for water distribution work occurring on 5 October 22, 2024 at 7:04 PM This is also to notify customers that they may experience low to no water pressure and discolored water. The affected areas are, Parkview Drive and surrounding areas. When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you.
Lift of Potential No Water/ Low Pressure/ Discolored Water [Faircrest/Beaverdam] [October 22] @ [7:49 am]
Posted on: Tue Oct 22nd, 2024 at 07:52 AM
This is a City of Asheville Water Department notification that the water distribution system work occurring on [October 22. 2024] is complete at [Faircrest/ Beaverdam]. If you are still experiencing low pressure or no water please call customer service at 828-251-1122. The distribution lines have been flushed, but should discolored water or air (cloudy or milky) in the lines persist, customers are advised to wait until the water is clear before using it. To clear discolored water or air from your line wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank You City of Asheville Water Resources Department
Update - Potential Low Pressure/NO Water/Discolored Water Notification [Beaverdam rd/ Faircrest rd] [October 21, 2024] @ [2:12 pm]
Posted on: Mon Oct 21st, 2024 at 02:30 PM
This is a City of Asheville Water Department Update. The work occurring at [Beaverdam rd/ Faircrest rd] on [October 21, 2024] is still in process. The affected areas are, [Faircrest/BrookGreen/woodbury/ Beaverdam Rd]. We thank you for your patience and understanding if you are experiencing low to no water pressure and/or discolored water. The expected time of completion is October 21, 2024 at 2:12 PM . When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you. Number Affected: [#171] Sent BY: [initials]
Update - Potential Low Pressure/NO Water/Discolored Water Notification [LOCATION] [DATE] @ [TIME]
Posted on: Mon Oct 21st, 2024 at 02:20 PM
This is a City of Asheville Water Department Update. The work occurring at [Beaverdam rd/ Faircrest rd] on [October 21, 2024] is still in process. The affected areas are, [Faircrest/BrookGreen/woodbury/ Beaverdam Rd]. We thank you for your patience and understanding if you are experiencing low to no water pressure and/or discolored water. The expected time of completion is October 21, 2024 at 2:12 PM . When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you. Number Affected: [#] Sent BY: [initials]
Potential Low Pressure/No Water/ Discolored Water 526 Swannanoa River Rd 10/21/24 10:30 AM
Posted on: Mon Oct 21st, 2024 at 10:25 AM
This is a City of Asheville Water Department notification for water distribution work occurring on Monday October 21, 2024 at 10:30 AM. This is also to notify customers that they may experience low to no water pressure and discolored water. The affected areas are, Swannanoa River Road from Governors View to Fairway Drive Including Bleachery Boulevard to River Ford Parkway. When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you.
Potential Low Pressure/No Water/ Discolored Water @ 825 Patton Mountain Road and surrounding areas on October 18, 2024 @ 4:00 PM
Posted on: Fri Oct 18th, 2024 at 05:35 PM
This is a City of Asheville Water Department notification for water distribution work occurring on October 18, 2024 at 4:00 PM This is also to notify customers that they may experience low to no water pressure and discolored water. This is NOT a Boil Water Advisory. The affected areas are, 825 Patton Mountain Road and surrounding areas. When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you.
Potential Low Pressure/No Water/ Discolored Water @ Eastmoor by The River and surrounding areas on October 18, 2024 @ 5:30 PM
Posted on: Fri Oct 18th, 2024 at 05:33 PM
This is a City of Asheville Water Department notification for water distribution work occurring on October 18, 2024 at 5:30 PM This is also to notify customers that they may experience low to no water pressure and discolored water. This is NOT a Boil Water Advisory. The affected areas are, Eastmoor by The River and surrounding areas. When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you.
Potential Low Pressure/No Water/ Discolored Water @ 825 Patton Mountain Road and surrounding areas on October 18, 2024 @ 4:00 PM
Posted on: Fri Oct 18th, 2024 at 05:16 PM
This is a City of Asheville Water Department notification for water distribution work occurring on October 18, 2024 at 4:00 PM This is also to notify customers that they may experience low to no water pressure and discolored water. This is NOT a Boil Water Advisory. The affected areas are, 825 Patton Mountain Road and surrounding areas. When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you.
Lift of Potential No Water/ Low Pressure/ Discolored Water Old Toll Rd 10/17/24
Posted on: Thu Oct 17th, 2024 at 12:39 PM
This is a City of Asheville Water Department notification that the water distribution system work occurring on Thursday October 17, 2024 is complete at Old Toll Road, Sunset Drive and Bent Tree Road If you are still experiencing low pressure or no water please call customer service at 828-251-1122. The distribution lines have been flushed, but should discolored water or air (cloudy or milky) in the lines persist, customers are advised to wait until the water is clear before using it. To clear discolored water or air from your line wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank You
Potential Low Pressure/No Water/ Discolored Water @ Old Toll Rd 10/17/24 12 PM
Posted on: Thu Oct 17th, 2024 at 11:51 AM
This is a City of Asheville Water Department notification for water distribution work occurring on Thursday October 17, 2024 at 12 PM. This is also to notify customers that they may experience low to no water pressure and discolored water. This is NOT a Boil Water Advisory. The affected areas are, Old Toll Road, Sunset Drive and Bent Tree Road. When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you.
Lift of Potential No Water/ Low Pressure/ Discolored Water Rosscraggen rd 10/16/24
Posted on: Thu Oct 17th, 2024 at 11:22 AM
This is a City of Asheville Water Department notification that the water distribution system work occurring on October 16, 2024 is complete at Roscraggon Road. If you are still experiencing low pressure or no water please call customer service at 828-251-1122. The distribution lines have been flushed, but should discolored water or air (cloudy or milky) in the lines persist, customers are advised to wait until the water is clear before using it. To clear discolored water or air from your line wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank You
Potential Low Pressure/No Water/ Discolored Water @ [Roscraggon Road on [October 16, 2024 @ [1:00 PM]
Posted on: Wed Oct 16th, 2024 at 01:07 PM
This is a City of Asheville Water Department notification for water distribution work occurring on [October 16, 2024 at 1:00PM] This is also to notify customers that they may experience low to no water pressure and discolored water. This is NOT a Boil Water Advisory. The affected areas are, [Roscraggon Road. When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you.
City of Asheville Systemwide Boil Water Notice
Posted on: Mon Oct 21st, 2024 at 02:59 PM
City of Asheville Water Resources is issuing a Boil Water Notice for all water customers due to loss of pressure in pipes and levels of turbidity (particles) in the water. If you receive this message, you are under a Boil Water Notice. A Boil Water Notice means there is contamination due to impacts from Hurricane Helene. Your water may look cloudy and/or have a chlorine odor. It is Required for customers to vigorously boil tap water for 1 minute before consuming it. Once laboratory testing of the system confirms the possibility of risk is not present, customers will receive notification that the boil water notice has been lifted via the same method you received this notice. For more information, call 828-251-1122, or visit Water Resources’ Website www.ashevillenc.gov/helene/water-services-recovery/ Water can be used for flushing toilets and laundry. Water can be used for bathing, although water that has been boiled and cooled or otherwise purified is recommended for those with open wounds and those who are immunocompromised. During bathing, please monitor small children to ensure they do not accidentally drink the water. Infants can be given sponge baths. Water can also be used for basic hygiene like washing hands, but not for food preparation. Guidance for washing dishes: Dishwasher: If your dishwasher has a sanitizing cycle or reaches a final rinse temperature of at least 170°F, you can use it. Hand-washing dishes: Wash and rinse dishes using hot water, then soak them in a solution of 1 tablespoon of unscented bleach per gallon of warm water for at least one minute. Allow the dishes to air dry completely before using them again. If possible, use disposable plates, cups, bowls, and flatware. What to do before water service returns: Flip off the breaker to your water heater. Turn off water to your water heater. Turn off hot water under your sinks. Remove aerator (it typically unscrews) on faucets. Turn off the ice maker. Turn off water to your whole house filter, if you have one. What to do when your water service returns: Flush your home plumbing by running the bathtub’s cold water faucet or outdoor faucet. Your water heater may be turned back on once your home’s plumbing is flushed. It’s safe to flush your toilet after those steps Leave ice maker off
City of Asheville Systemwide Boil Water Notice
Posted on: Sun Oct 20th, 2024 at 03:47 PM
City of Asheville Water Resources is issuing a Boil Water Notice for all water customers due to loss of pressure in pipes and levels of turbidity (particles) in the water. If you receive this message, you are under a Boil Water Notice. A Boil Water Notice means there is contamination due to impacts from Hurricane Helene. Your water may look cloudy and/or have a chlorine odor. It is Required for customers to vigorously boil tap water for 1 minute before consuming it. Once laboratory testing of the system confirms the possibility of risk is not present, customers will receive notification that the boil water notice has been lifted via the same method you received this notice. For more information, call 828-251-1122, or visit Water Resources’ Website www.ashevillenc.gov/helene/water-services-recovery/ Water can be used for flushing toilets and laundry. Water can be used for bathing, although water that has been boiled and cooled or otherwise purified is recommended for those with open wounds and those who are immunocompromised. During bathing, please monitor small children to ensure they do not accidentally drink the water. Infants can be given sponge baths. Water can also be used for basic hygiene like washing hands, but not for food preparation. Guidance for washing dishes: Dishwasher: If your dishwasher has a sanitizing cycle or reaches a final rinse temperature of at least 170°F, you can use it. Hand-washing dishes: Wash and rinse dishes using hot water, then soak them in a solution of 1 tablespoon of unscented bleach per gallon of warm water for at least one minute. Allow the dishes to air dry completely before using them again. If possible, use disposable plates, cups, bowls, and flatware. What to do before water service returns: Flip off the breaker to your water heater. Turn off water to your water heater. Turn off hot water under your sinks. Remove aerator (it typically unscrews) on faucets. Turn off the ice maker. Turn off water to your whole house filter, if you have one. What to do when your water service returns: Flush your home plumbing by running the bathtub’s cold water faucet or outdoor faucet. Your water heater may be turned back on once your home’s plumbing is flushed. It’s safe to flush your toilet after those steps Leave ice maker off
City of Asheville Systemwide Boil Water Notice
Posted on: Sat Oct 19th, 2024 at 02:54 PM
City of Asheville Water Resources is issuing a Boil Water Notice for all water customers due to loss of pressure in pipes and levels of turbidity (particles) in the water. If you receive this message, you are under a Boil Water Notice. A Boil Water Notice means there is contamination due to impacts from Hurricane Helene. Your water may look cloudy and/or have a chlorine odor. It is Required for customers to vigorously boil tap water for 1 minute before consuming it. Once laboratory testing of the system confirms the possibility of risk is not present, customers will receive notification that the boil water notice has been lifted via the same method you received this notice. For more information, call 828-251-1122, or visit Water Resources’ Website www.ashevillenc.gov/helene/water-services-recovery/ Water can be used for flushing toilets and laundry. Water can be used for bathing, although water that has been boiled and cooled or otherwise purified is recommended for those with open wounds and those who are immunocompromised. During bathing, please monitor small children to ensure they do not accidentally drink the water. Infants can be given sponge baths. Water can also be used for basic hygiene like washing hands, but not for food preparation. Guidance for washing dishes: Dishwasher: If your dishwasher has a sanitizing cycle or reaches a final rinse temperature of at least 170°F, you can use it. Hand-washing dishes: Wash and rinse dishes using hot water, then soak them in a solution of 1 tablespoon of unscented bleach per gallon of warm water for at least one minute. Allow the dishes to air dry completely before using them again. If possible, use disposable plates, cups, bowls, and flatware. What to do before water service returns: Flip off the breaker to your water heater. Turn off water to your water heater. Turn off hot water under your sinks. Remove aerator (it typically unscrews) on faucets. Turn off the ice maker. Turn off water to your whole house filter, if you have one. What to do when your water service returns: Flush your home plumbing by running the bathtub’s cold water faucet or outdoor faucet. Your water heater may be turned back on once your home’s plumbing is flushed. It’s safe to flush your toilet after those steps Leave ice maker off
City of Asheville issues systemwide Boil Water Notice
Posted on: Fri Oct 18th, 2024 at 03:58 PM
City of Asheville Water Resources is issuing a Boil Water Notice for all water customers due to loss of pressure in pipes and levels of turbidity (particles) in the water. If you receive this message, you are under a Boil Water Notice. A Boil Water Notice means there is contamination due to impacts from Hurricane Helene. Your water may look cloudy and/or have a chlorine odor. It is Required for customers to vigorously boil tap water for 1 minute before consuming it. Once laboratory testing of the system confirms the possibility of risk is not present, customers will receive notification that the boil water notice has been lifted via the same method you received this notice. For more information, call 828-251-1122, or visit Water Resources’ Website www.ashevillenc.gov/helene/water-services-recovery/ Water can be used for flushing toilets and laundry. Water can be used for bathing, although water that has been boiled and cooled or otherwise purified is recommended for those with open wounds and those who are immunocompromised. During bathing, please monitor small children to ensure they do not accidentally drink the water. Infants can be given sponge baths. Water can also be used for basic hygiene like washing hands, but not for food preparation. Guidance for washing dishes: Dishwasher: If your dishwasher has a sanitizing cycle or reaches a final rinse temperature of at least 170°F, you can use it. Hand-washing dishes: Wash and rinse dishes using hot water, then soak them in a solution of 1 tablespoon of unscented bleach per gallon of warm water for at least one minute. Allow the dishes to air dry completely before using them again. If possible, use disposable plates, cups, bowls, and flatware. What to do before water service returns: Flip off the breaker to your water heater. Turn off water to your water heater. Turn off hot water under your sinks. Remove aerator (it typically unscrews) on faucets. Turn off the ice maker. Turn off water to your whole house filter, if you have one. What to do when your water service returns: Flush your home plumbing by running the bathtub’s cold water faucet or outdoor faucet. Your water heater may be turned back on once your home’s plumbing is flushed. It’s safe to flush your toilet after those steps Leave ice maker off
City of Asheville Water Resources Systemwide Boil Water Notice
Posted on: Thu Oct 17th, 2024 at 03:32 PM
The City of Asheville Water Resources Department is issuing a Boil Water Notice for all City of Asheville water customers due to loss of pressure in distribution system pipes and levels of turbidity (particles) in the water. If you receive this message, you are under a Boil Water Notice. A Boil Water Notice means there is contamination due to impacts from Hurricane Helene including the potential for untreated water in the distribution system from pipe breaks and levels of turbidity that exceed Safe Drinking Water Act standards initially used to restore water pressure. Your water may look cloudy and/or have a chlorine odor. It is Required for customers to vigorously boil tap water for 1 minute before consuming it. Once laboratory testing of the system confirms the possibility of risk is not present, customers will receive notification that the boil water notice has been lifted via the same method you received this notice. Where can customers go to get information? For more information, call 828-251-1122, or visit Water Resources’ Website https://www.ashevillenc.gov/helene/water-services-recovery/ Water can be used for flushing toilets, laundry, bathing, and washing hands for basic personal hygiene but not for home or commercial food preparation. During bathing please monitor small children to ensure they do not accidentally drink the water. Infants can be given sponge baths. Guidance for washing dishes: Dishwasher: If your dishwasher has a sanitizing cycle or reaches a final rinse temperature of at least 170°F, you can use it. Check your dishwasher's manual or contact the manufacturer to confirm. Hand-washing dishes: Wash and rinse dishes using hot water, then soak them in a solution of 1 tablespoon of unscented bleach per gallon of warm water for at least one minute. Allow the dishes to air dry completely before using them again. What to do before water service returns: Flip off the breaker to your water heater. Turn off water to your water heater. Turn off hot water under your sinks. Remove aerator on faucets. Turn off ice maker. Turn off water to your whole house filter, if you have one. When your water service returns Flush your home plumbing by running the bathtub’s cold water faucet. Your water heater may be turned back on
City of Asheville Water Resources Systemwide Boil Water Notice
Posted on: Wed Oct 16th, 2024 at 03:53 PM
The City of Asheville Water Resources Department is issuing a Boil Water Notice for all City of Asheville water customers due to loss of pressure in distribution system pipes and levels of turbidity (particles) in the water. If you receive this message, you are under a Boil Water Notice. A Boil Water Notice means there is contamination due to impacts from Hurricane Helene including the potential for untreated water in the distribution system from pipe breaks and levels of turbidity that exceed Safe Drinking Water Act standards initially used to restore water pressure. Your water may look cloudy and/or have a chlorine odor. It is Required for customers to vigorously boil tap water for 1 minute before consuming it. Once laboratory testing of the system confirms the possibility of risk is not present, customers will receive notification that the boil water notice has been lifted via the same method you received this notice. Where can customers go to get information? For more information, call 828-251-1122, or visit Water Resources’ Website https://www.ashevillenc.gov/helene/water-services-recovery/ Water can be used for flushing toilets, laundry, bathing, and washing hands for basic personal hygiene but not for home or commercial food preparation. During bathing please monitor small children to ensure they do not accidentally drink the water. Infants can be given sponge baths. Guidance for washing dishes: Dishwasher: If your dishwasher has a sanitizing cycle or reaches a final rinse temperature of at least 170°F (66°C), you can use it. Check your dishwasher's manual or contact the manufacturer to confirm. Hand-washing dishes: Wash and rinse dishes using hot water, then soak them in a solution of 1 tablespoon of unscented bleach per gallon of warm water for at least one minute. Allow the dishes to air dry completely before using them again. What to do before water service returns: Flip off the breaker to your water heater. Turn off water to your water heater. Turn off hot water under your sinks. Remove aerator on faucets. Turn off ice maker. Turn off water to your whole house filter, if you have one. When your water service returns Flush your home plumbing by running the bathtub’s cold water faucet. Your water heater may be turned back on
City of Asheville Water Resources issues systemwide Boil Water Notice
Posted on: Tue Oct 15th, 2024 at 04:08 PM
The City of Asheville Water Resources Department is issuing a Boil Water Notice for all City of Asheville water customers due to loss of pressure in distribution system pipes and levels of turbidity (particles) in the water. If you receive this message, you are under a Boil Water Notice. A Boil Water Notice means there is contamination due to impacts from Hurricane Helene including the potential for untreated water in the distribution system from pipe breaks and levels of turbidity that exceed Safe Drinking Water Act standards initially used to restore water pressure. Your water may look cloudy and/or have a chlorine odor. It is Required for customers to vigorously boil tap water for 1 minute before consuming it. Once laboratory testing of the system confirms the possibility of risk is not present, customers will receive notification that the boil water notice has been lifted via the same method you received this notice. Where can customers go to get information? For further information, please call 828-251-1122, or visit the City of Asheville Website www.ashevillenc.gov/helene. Water can be used for flushing toilets, laundry, bathing, washing dishes at 170 degrees, and washing hands for basic personal hygiene but not for commercial food preparation. During bathing please monitor small children to ensure they do not accidentally drink the water. Infants can be given sponge baths. What to do before water service returns: Flip off the breaker to your water heater. Turn off water to your water heater. Turn off hot water under your sinks. Remove aerator (it typically unscrews) on faucets. Turn off the ice maker. Turn off water to your whole house filter, if you have one. What to do when your water service returns Flush your home plumbing by running the bathtub’s cold water faucet. Your water heater may be turned back on once your home’s plumbing has been flushed. It’s safe to flush your toilet after completing steps 1 and 2. What should I do once the notice is lifted? Customers are advised to wait 2-3 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122.
City of Asheville Issues a System Wide Boil Water Notice
Posted on: Mon Oct 14th, 2024 at 06:10 PM
Mandatory System Wide City of Asheville Boil Water Notice 10-14-24 If you are receiving this message, you are under a Boil Water Notice. The City of Asheville Water Resources Department has issued a Boil Water Notice to all customers due to loss of pressure in distribution system pipes and levels of turbidity (particles) in the water. A Boil Water Notice means there is contamination due to impacts from Hurricane Helene including the potential for untreated water in the distribution system from pipe breaks and levels of turbidity that exceed Safe Drinking Water Act standards initially used to restore water pressure. Your water may look cloudy and/or have a chlorine odor. It is Required for customers to vigorously boil tap water for 1 minute before consuming it. Once laboratory testing of the system confirms the possibility of risk is not present, customers will receive notification that the boil water notice has been lifted via the same method you received this notice. Where can customers go to get information ? For further information, please call 828-251-1122, or visit the City of Asheville Website www.ashevillenc.gov/helene. Water can be used for flushing toilets, washing hands, laundry and bathing. During bathing please monitor small children to ensure they do not accidentally drink the water. Infants can be given sponge baths. What to do before water service returns: Flip off the breaker to your water heater. Turn off water to your water heater. Turn off hot water under your sinks. Remove aerator (it typically unscrews) on faucets. Turn off the ice maker. Turn off water to your whole house filter, if you have one. What to do when your water service returns Flush your home plumbing by running the bathtub’s cold water faucet. Your water heater may be turned back on once your home’s plumbing has been flushed. It’s safe to flush your toilet after completing steps 1 and 2. Water Resources thanks our customers for your patience while we work to repair out catastrophically damaged water system.
Boil Water Notice for Downtown, north Asheville and South Asheville Areas 10-13-24
Posted on: Sun Oct 13th, 2024 at 04:13 PM
City of Asheville Mandatory Boil Water Notice 10-13-24 If you are receiving this message, you are under a Boil Water Notice. The City of Asheville Water Resources Department is issuing a Boil Water Notice for customers in Downtown, north Asheville, and south Asheville. The south Asheville areas affected include from Biltmore Avenue south to the Blue Ridge Parkway, including all of Sweeten Creek Road, Mills Gap Road, Concord Road and surrounding areas. The Shiloh and Oakley areas are also affected. The Boil Water Notice is due to loss of pressure in distribution system pipes and levels of turbidity (particles) in the water. A Boil Water Notice means there is contamination due to impacts from Hurricane Helene. Your water may look cloudy and/or have a chlorine odor. It is Required for customers to vigorously boil tap water for 1 minute before consuming it. Once laboratory testing of the system confirms the possibility of risk is not present, customers will receive notification that the boil water notice has been lifted via the same method you received this notice. For further information, please call 828-251-1122, or visit the City of Asheville Website www.ashevillenc.gov/helene. Water can be used for flushing toilets, washing hands, laundry and bathing. During bathing please monitor small children to ensure they do not accidentally drink the water. Infants can be given sponge baths. What to do before water service returns: Flip off the breaker to your water heater. Turn off water to your water heater. Turn off hot water under your sinks. Remove aerator (it typically unscrews) on faucets. Turn off the ice maker. Turn off water to your whole house filter, if you have one. What to do when your water service returns: Flush your home plumbing by running the bathtub’s cold water faucet. Your water heater may be turned back on once your home’s plumbing has been flushed. It’s safe to flush your toilet once the home plumbing has been flushed.
Boil Water Notice for Haw Creek Area and parts of Fairview October 12, 2024
Posted on: Sat Oct 12th, 2024 at 09:43 AM
This is a Boil Water Notice for City of Asheville water customers in the Haw Creek area and parts of Fairview. If you are receiving this message, you are under a Boil Water Notice. The City of Asheville Water Resources Department is issuing a Boil Water Notice for the Haw Creek area and parts of Fairview due to loss of pressure in distribution system pipes and levels of turbidity (particles) in the water. A Boil Water Notice means there is contamination due to impacts from Hurricane Helene including the potential for untreated water in the distribution system from pipe breaks and levels of turbidity that exceed Safe Drinking Water Act standards initially used to restore water pressure. Your water may look cloudy and/or have a chlorine odor. It is Required for customers to vigorously boil tap water for 1 minute before consuming it. Once laboratory testing of the system confirms the possibility of risk is not present, customers will receive notification that the boil water notice has been lifted via the same method you received this notice. Where can customers go to get information ? For further information, please call 828-251-1122, or visit the City of Asheville Website www.ashevillenc.gov/helene. Water can be used for flushing toilets, washing hands, laundry and bathing. During bathing please monitor small children to ensure they do not accidentally drink the water. Infants can be given sponge baths. What can I do to protect the hot water heater and/or whole house filter? If the water at your house looks dirty, you can close the valve to your hot water heater or whole house filter to prevent sediment from accumulating. Remember to open the inlet valve once the water is clear again. What should I do once the notice is lifted? Customers are advised to wait 2-3 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122.
Boil Water Notice for City of Asheville customers in Eastern Buncombe County
Posted on: Fri Oct 11th, 2024 at 03:26 PM
This advisory issued on Friday, October 11, 2024 by City of Asheville Customer Service Mandatory City of Asheville Boil Water Notice This is a Boil Water Notice for City of Asheville Customers in the Eastern Part of Buncombe County (Black Mountain, Swannanoa and parts of East Asheville). If you are receiving this message, you are under a Boil Water Notice. The City of Asheville Water Resources Department is issuing a Boil Water Notice for the City of Asheville Water Customers in Eastern Buncombe County due to loss of pressure in distribution system pipes and levels of turbidity (particles) in the water. A Boil Water Notice means there is contamination due to impacts from Hurricane Helene including the potential for untreated water in the distribution system from pipe breaks and levels of turbidity that exceed Safe Drinking Water Act standards initially used to restore water pressure. Your water may look cloudy and/or have a chlorine odor. It is Required for customers to vigorously boil tap water for 1 minute before consuming it. Once laboratory testing of the system confirms the possibility of risk is not present, customers will receive notification that the boil water notice has been lifted via the same method you received this notice. Where can customers go to get information ? For further information, please call 828-251-1122, or visit the City of Asheville Website www.ashevillenc.gov/helene. Water can be used for flushing toilets, washing hands, laundry and bathing. During bathing please monitor small children to ensure they do not accidentally drink the water. Infants can be given sponge baths. What can I do to protect the hot water heater and/or whole house filter? If the water at your house looks dirty, you can close the valve to your hot water heater or whole house filter to prevent sediment from accumulating. Remember to open the inlet valve once the water is clear again. What should I do once the notice is lifted? Customers are advised to wait 2-3 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122.
Boil Water Notice for City of Asheville customers in Eastern Buncombe County
Posted on: Fri Oct 11th, 2024 at 03:21 PM
This advisory issued on Friday, October 11, 2024 by City of Asheville Customer Service Mandatory City of Asheville Boil Water Notice This is a Boil Water Notice for City of Asheville Customers in the Eastern Part of Buncombe County (Black Mountain, Swannanoa and parts of East Asheville). If you are receiving this message, you are under a Boil Water Notice. The City of Asheville Water Resources Department is issuing a Boil Water Notice for the City of Asheville Water Customers in Eastern Buncombe County due to loss of pressure in distribution system pipes and levels of turbidity (particles) in the water. A Boil Water Notice means there is contamination due to impacts from Hurricane Helene including the potential for untreated water in the distribution system from pipe breaks and levels of turbidity that exceed Safe Drinking Water Act standards initially used to restore water pressure. Your water may look cloudy and/or have a chlorine odor. It is Required for customers to vigorously boil tap water for 1 minute before consuming it. Once laboratory testing of the system confirms the possibility of risk is not present, customers will receive notification that the boil water notice has been lifted via the same method you received this notice. Where can customers go to get information? For further information, please call 828-251-1122, or visit the City of Asheville Website www.ashevillenc.gov/helene. Water can be used for flushing toilets, washing hands, laundry and bathing. During bathing please monitor small children to ensure they do not accidentally drink the water. Infants can be given sponge baths. What can I do to protect the hot water heater and/or whole house filter? If the water at your house looks dirty, you can close the valve to your hot water heater or whole house filter to prevent sediment from accumulating. Remember to open the inlet valve once the water is clear again. What should I do once the notice is lifted? Customers are advised to wait 2-3 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122.
To view older advisories or outages, please visit the Boil Water Advisory Historical Information document
This document is for a Boil Water Advisory. For a Boil Water Notice, the Buncombe County Health Department may have additional requirements. View Buncombe County Health Department’s information on Boil Water Advisories for the Food Service Industry.
Contact Information
For information about any boil advisory or outage, you may contact:
Customer Services
828-251-1122
9 a.m. to 5 p.m., Monday through Friday
Water Maintenance
828-259-5975
8 a.m. to 4 p.m., Monday through Friday