Water Quality
View the 2022 Water Quality Report, which is also available translated into Spanish, Ukrainian, and Russian.
Learn more about the City of Asheville’s source, treatment steps, and water quality.
A note about Manganese:
Manganese is naturally present in the reservoirs that serve Asheville and Buncombe County. Manganese is an essential nutrient; it is recommended to receive 2 to 5 mg/day for adults and 0.3 to 0.6 mg/day for infants. A US EPA reviewed study has shown that manganese levels below 0.17 mg/L in drinking water showed no-adverse-health-effect-level (NOAEL). During normal operation, the manganese level of City of Asheville water stays well below our Secondary Maximum Contaminant Level (SMCL) of 0.05 mg/L. During discolored water events, manganese levels could temporarily exceed the 0.17 mg/L NOAEL. The US EPA Lifetime Health Advisory (HA) for manganese is 0.3 mg/L (for a 22 pound child consuming 1 Liter of water per day, the 1 day & 10 day Health Advisory is 1.0 mg/L). However, it is advised that for infants younger than 6 months, the lifetime HA of 0.3 mg/L be used even for an acute exposure of 10 days.
View laboratory results for discolored water calls and special samples
December 2022- January 2023 outage event
Read frequently asked questions regarding discolored water.
See guidelines for customers who experience discolored water.
Advisories and Outages
Frequently Asked Questions regarding Boil Water Advisories and Notices.
Notice: While the information below is frequently refreshed, it may not always be updated in real time. To be notified immediately of advisories or outages in your area, register with AVL Alert!
Scheduled Water Interruption Jacob Holm Way on May 24, 2023 @ 6:00 PM
Posted on: Tue May 23rd, 2023 at 07:08 PM
SCHEDULED WATER INTERRUPTIONS FOR IMMEDIATE RELEASE May 22, 2023 City of Asheville Contact Water Maintenance Division Phone 259-5975 City of Asheville Water Interruption on Jacob Holm Way is scheduled for Wednesday, May 23, 2023. The City of Asheville has scheduled the following water interruption for water valve, hydrant replacements, general system maintenance or connection of new water infrastructure by a contractor into the City of Asheville water system. In the West District, the affected areas are Jacob Holm Way. This shutdown is scheduled for Wednesday, May 23, 2023 from 6:00 PM to 9:00 PM. Surrounding areas may experience no water to low pressure during this interruption. When the work is completed customers may experience discolored water or air in the lines and are advised to wait until the water is clear before using it. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975 Monday through Friday from 8 AM to 5 PM. Issued By: D. Allen
There have been no Boil Water Advisory notifications in the last 14 days.
Lift of Potential No Water/ Low Pressure/ Discolored Water [533 Beaverdam Road] [May 31, 2023] @ [10:30 am]
Posted on: Wed May 31st, 2023 at 10:40 AM
This is a City of Asheville Water Department notification that the water distribution system work occurring on [May 31, 2023] is complete at [533 Beaverdam Road]. This is NOT a boil water advisory. If you are still experiencing low pressure or no water please call customer service at 828-251-1122. The distribution lines have been flushed, but should discolored water or air (cloudy or milky) in the lines persist, customers are advised to wait until the water is clear before using it. To clear discolored water or air from your line wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank You City of Asheville Water Resources Department
Potential Low Pressure/No Water/ Discolored Water @ [533 Beaverdam Road] on [May 31, 2023] @ [9 am]
Posted on: Wed May 31st, 2023 at 08:34 AM
This is a City of Asheville Water Department notification for water distribution work occurring on [May 31, 2023] at [9 am]. This is also to notify customers that they may experience low to no water pressure and discolored water. This is NOT a Boil Water Advisory. The affected areas are, [533 Beaverdam Road] When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you.
Potential Low Pressure/No Water/ Discolored Water @ Swannanoa Ave on 5-30-23 @ 8:30am
Posted on: Tue May 30th, 2023 at 08:41 AM
This is a City of Asheville Water Department notification for water distribution work occurring on May 30th, 2023 at 8:30am. This is also to notify customers that they may experience low to no water pressure and discolored water. This is NOT a Boil Water Advisory. The affected areas are, Swannanoa Ave When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you.
Potential Low Pressure/No Water/ Discolored Water @ biltmore lake area on 5/28/2023 @ 6:28pm
Posted on: Sun May 28th, 2023 at 06:34 PM
This is a City of Asheville Water Department notification for water distribution work occurring on May 28 2023 at 6:29pm. This is also to notify customers that they may experience low to no water pressure and discolored water. This is NOT a Boil Water Advisory. The affected areas are, The Biltmore lake area balsam high rd to Roundtop ridge ct When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you.
Possible Emergency Water Interruption 5/27/2023 at mountain view apartments ETR 10hrs
Posted on: Sat May 27th, 2023 at 03:49 AM
The City of Asheville Water Resources Department would like to report a possible emergency water interruption or low water pressure due to a water main break. This is not a Boil Water Advisory. The affected areas are, from The mountain view apartments anticipated time of repair is approximately 10 hrs. When the work is completed there is a potential for some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. Please wait 1-2 hours and then flush cold water lines for 10-15 minutes. If water is still not clear please call 828-251-1122. Thank you.
Lift of Potential No Water/ Low Pressure/ Discolored Water 290 Liberty Rd. 5/25/23 @ 12 p.m.
Posted on: Thu May 25th, 2023 at 01:16 PM
This is a City of Asheville Water Department notification that the water distribution system work occurring on May 25, 2023 is complete at 290 Liberty Rd. This is NOT a boil water advisory. If you are still experiencing low pressure or no water please call customer service at 828-251-1122. The distribution lines have been flushed, but should discolored water or air (cloudy or milky) in the lines persist, customers are advised to wait until the water is clear before using it. To clear discolored water or air from your line wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank You City of Asheville Water Resources Department
Potential Low Pressure/No Water/ Discolored Water @ 290 Liberty Rd. on 5/25/23 @ 9:30 a.m.
Posted on: Thu May 25th, 2023 at 09:32 AM
This is a City of Asheville Water Department notification for water distribution work occurring on May 25, 2023 at 9:30 a.m. This is also to notify customers that they may experience low to no water pressure and discolored water. This is NOT a Boil Water Advisory. The affected areas are 290 Liberty Rd. When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you.
Lift of Potential No Water/ Low Pressure/ Discolored Water [235 Windwhisper Drive] [May 23, 2023] @ [11 am]
Posted on: Tue May 23rd, 2023 at 11:09 AM
This is a City of Asheville Water Department notification that the water distribution system work occurring on [May 23, 2023] is complete at [235 Windwhisper Drive]. This is NOT a boil water advisory. If you are still experiencing low pressure or no water please call customer service at 828-251-1122. The distribution lines have been flushed, but should discolored water or air (cloudy or milky) in the lines persist, customers are advised to wait until the water is clear before using it. To clear discolored water or air from your line wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank You City of Asheville Water Resources Department
Potential Low Pressure/No Water/ Discolored Water @ [235 Windwhisper Drive] on [May 23, 2023] @ [9 am]
Posted on: Tue May 23rd, 2023 at 08:29 AM
This is a City of Asheville Water Department notification for water distribution work occurring on [May 23, 2023] at [9 am]. This is also to notify customers that they may experience low to no water pressure and discolored water. This is NOT a Boil Water Advisory. The affected areas are, [235 Windwhisper Drive] When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you.
Lift of Potential No Water/ Low Pressure/ Discolored Water Lower Laurel Dr. 5/22/23 @ 2 p.m.
Posted on: Mon May 22nd, 2023 at 01:58 PM
This is a City of Asheville Water Department notification that the water distribution system work occurring on May 22, 2023 is complete on Lower Laurel Dr. This is NOT a boil water advisory. If you are still experiencing low pressure or no water please call customer service at 828-251-1122. The distribution lines have been flushed, but should discolored water or air (cloudy or milky) in the lines persist, customers are advised to wait until the water is clear before using it. To clear discolored water or air from your line wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank You City of Asheville Water Resources Department
Lift of Potential No Water/ Low Pressure/ Discolored Water Dogwood Court 28805 5/22/23 @ 7:30 a.m.
Posted on: Mon May 22nd, 2023 at 07:20 AM
This is a City of Asheville Water Department notification that the water distribution system work occurring on May 22, 2023 is complete at Dogwood Court 28805. This is NOT a boil water advisory. If you are still experiencing low pressure or no water please call customer service at 828-251-1122. The distribution lines have been flushed, but should discolored water or air (cloudy or milky) in the lines persist, customers are advised to wait until the water is clear before using it. To clear discolored water or air from your line wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank You City of Asheville Water Resources Department
Potential Low Pressure/No Water/ Discolored Water @ Dogwood Court 28805 on 5/21/23 @ 9 a.m.
Posted on: Sat May 20th, 2023 at 09:13 PM
This is a City of Asheville Water Department notification for water distribution work occurring on May 21, 2023 at 9 a.m. This is also to notify customers that they may experience low to no water pressure and discolored water. This is NOT a Boil Water Advisory. The affected areas are Dogwood Court. When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you.
There have been no Boil Water Notice notifications in the last 14 days.
To view older advisories or outages, please visit the Boil Water Advisory Historical Information document
Contact Information
For information about any boil advisory or outage, you may contact:
Customer Services
828-251-1122
9 a.m. to 5 p.m., Monday through Friday
Water Maintenance
828-259-5975
8 a.m. to 4 p.m., Monday through Friday