Water Quality
View the 2019 Water Quality Report.
Learn more about the City of Asheville’s source, treatment steps, and water quality.
City of Asheville was awarded the prestigious Area Wide Optimization Award by NC Department of Environmental Quality.
A note about Manganese:
Manganese is naturally present in the reservoirs that serve Asheville and Buncombe County. Manganese is an essential nutrient; it is recommended to receive 2 to 5 mg/day for adults and 0.3 to 0.6 mg/day for infants. A US EPA reviewed study has shown that manganese levels below 0.17 mg/L in drinking water showed no-adverse-health-effect-level (NOAEL). During normal operation, the manganese level of City of Asheville water stays well below our Secondary Maximum Contaminant Level (SMCL) of 0.05 mg/L. During discolored water events, manganese levels could temporarily exceed the 0.17 mg/L NOAEL. The US EPA Lifetime Health Advisory (HA) for manganese is 0.3 mg/L (for a 22 pound child consuming 1 Liter of water per day, the 1 day & 10 day Health Advisory is 1.0 mg/L). However, it is advised that for infants younger than 6 months, the lifetime HA of 0.3 mg/L be used even for an acute exposure of 10 days.
View the latest laboratory test results for discolored water calls (and/or special samples during construction or line breaks).
View Jan 2020- Feb 2020 laboratory results for discolored water calls and special samples.
View 2019 laboratory results from discolored water calls.
Read frequently asked questions regarding discolored water.
See guidelines for customers who experience discolored water.
Advisories and Outages
Frequently Asked Questions regarding Boil Water Advisories and Notices.
Notice: While the information below is frequently refreshed, it may not always be updated in real time. To be notified immediately of advisories or outages in your area, register with AVL Alert!
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Scheduled Water Interruption Cragmont Road on Wednesday, April 8, 2020 at 9:00am
on April 6, 2020 at 11:02 AM
SCHEDULED WATER INTERRUPTIONS FOR IMMEDIATE RELEASE April 6, 2020 City of Asheville Contact Water Maintenance Division Phone 259-5975 City of Asheville Water Interruption on Cragmont Road is scheduled for Wednesday, April 8, 2020. The City of Asheville has scheduled the following water interruption for water valve, hydrant replacements, general system maintenance or connection of new water infrastructure by a contractor into the City of Asheville water system. In the East District, the affected areas are Cragmont Road from North Fork Road to Sarabec Hill Road. This shutdown is scheduled for Wednesday, April 8, 2020 from 9:00am to 5:00pm. Surrounding areas may experience no water to low pressure during this interruption. When the work is completed customers may experience discolored water or air in the lines and are advised to wait until the water is clear before using it. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975 Monday through Friday from 8 AM to 5 PM. Issued By: T Mortier Impact #46 Water line repair
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Emergency Road Closure Orange Street on Wednesday, April 1, 2020 at 1:05pm
on April 1, 2020 at 1:09 PM
EMERGENCY ROAD CLOSURE City of Asheville April 1, 2020 Water Maintenance Division City of Asheville Emergency Road Closure on Orange Street The City of Asheville has issued the following road closure for water valve, hydrant replacements, general system maintenance or, for the connection of new water infrastructure into the City of Asheville water system. The affected areas are Orange Street from Central Avenue to South Liberty Street in the North district. The road closure is scheduled to begin on, from 1:05pm to approximately 8:00pm. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975, Monday through Friday from 8 AM to 5 PM. Thank you. Issued By: T White # Impact : 55
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Scheduled Water Interruption 780 Hendersonville Road on Thursday, March 19, 2020 has been cancelled
on March 19, 2020 at 9:31 AM
SCHEDULED WATER INTERRUPTIONS FOR IMMEDIATE RELEASE March 19, 2020 City of Asheville Contact Water Maintenance Division Phone 259-5975 City of Asheville Water Interruption on 780 Hendersonville Road has been cancelled. Issued By: J McDevitt
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Emergency Road Closure [Emma Road] on [3-18-2020] @ [9:30]
on March 18, 2020 at 9:47 AM
EMERGENCY ROAD CLOSURE City of Asheville [March 18, 2020 ] Water Maintenance Division City of Asheville Emergency Road Closure on [Emma Road] The City of Asheville has issued the following road closure for water valve, hydrant replacements, general system maintenance or, for the connection of new water infrastructure into the City of Asheville water system. The affected areas are [Emma Road from North Louisiana to Brickyard Road ] in the [West] district. The road closure is scheduled to begin on, from [9:30 AM] to approximately [6:00 PM]. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975, Monday through Friday from 8 AM to 5 PM. Thank you.
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Scheduled Water Interruption Old Charlotte Highway on Sunday, March 15, 2020 at 10:00pm
on March 13, 2020 at 12:58 PM
SCHEDULED WATER INTERRUPTIONS FOR IMMEDIATE RELEASE March 13, 2020 City of Asheville Contact Water Maintenance Division Phone 259-5975 City of Asheville Water Interruption on Old Charlotte Highway is scheduled for Sunday, March 15, 2020. The City of Asheville has scheduled the following water interruption for water valve, hydrant replacements, general system maintenance or connection of new water infrastructure by a contractor into the City of Asheville water system. In the East District, the affected areas are Old Charlotte Highway from Fairview Road to the dead end of Old Charlotte Highway. This shutdown is scheduled for Sunday, March 15, 2020 from 10:00pm to 7:00 am on Monday, March 16, 2020. Surrounding areas may experience no water to low pressure during this interruption. When the work is completed customers may experience discolored water or air in the lines and are advised to wait until the water is clear before using it. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975 Monday through Friday from 8 AM to 5 PM. Issued By: J Rice Impact #20
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BWA at Beri Drive on 4-7-20 @12:27 pm
on April 7, 2020 at 12:30 PM
City of Asheville Boil Water Advisory (BWA) The City of Asheville (COA) Water Resources Department would like to report an emergency water interruption due to a waterline repair on/in Beri Drive from Pisgah View Road to all of Beri Drive. This interruption of water requires issuance of a Boil Water Advisory. COA encourages customers to vigorously boil tap water for 1 minute before consuming it. COA is performing laboratory testing and the advisory will be lifted when tests confirm the possibility of risk is not present. Customers will receive notification that the advisory has been lifted via the same communication process as this advisory. When water systems experience low pressure or lose pressure, there is an increased risk of contamination. This does not mean that the water is contaminated, but that the possibility exists. Once pressure returns, there is the possibility that some discolored water or air could be present in the lines. Customers are advised to run cold water for 5-10 minutes or until water is clear. Properties in the affected areas are receiving this notification via the COA automated system or door hangers. Residents may register for automated alerts by clicking on the AVL Alert Sign Up Link https://member.everbridge.net/index/453003085611892#/login. For further information, please call 251-1122, or visit https://www.ashevillenc.gov/service/water-quality-advisories/ Thank You, City of Asheville Water Resources Department
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Lift of BWA at State Street from Hanover Avenue to Haywood Road on 4/7/2020 @ 9:20 AM.
on April 7, 2020 at 9:29 AM
City of Asheville Lifts Boil Water Advisory The City of Asheville (COA) Water Resources Department would like to officially lift the Boil Water Advisory on/in State Street from Hanover Avenue to Haywood Road. Laboratory results have confirmed that the water supply is free from contaminants. It is NO longer necessary for customers to boil water before consuming. Customers may return to normal water usage for any and all purposes but we suggest you flush cold water lines for 5-10 minutes before using. Properties in the affected areas are receiving this notification via the COA automated system or door hangers. Residents may register for automated alerts by clicking on the AVL Alert Sign Up Link https://member.everbridge.net/index/453003085611892#/login For further information, please call 251-1122, or visit https://www.ashevillenc.gov/service/water-quality-advisories/. Thank You, City of Asheville Water Resources Department
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BWA at State St on 4-6-2020 @ 2:00pm
on April 6, 2020 at 1:58 PM
City of Asheville Boil Water Advisory (BWA) The City of Asheville (COA) Water Resources Department would like to report an emergency water interruption due to a waterline repair on/in _State Street from Hanover Avenue to Haywood Road_. This interruption of water requires issuance of a Boil Water Advisory. COA encourages customers to vigorously boil tap water for 1 minute before consuming it. COA is performing laboratory testing and the advisory will be lifted when tests confirm the possibility of risk is not present. Customers will receive notification that the advisory has been lifted via the same communication process as this advisory. When water systems experience low pressure or lose pressure, there is an increased risk of contamination. This does not mean that the water is contaminated, but that the possibility exists. Once pressure returns, there is the possibility that some discolored water or air could be present in the lines. Customers are advised to run cold water for 5-10 minutes or until water is clear. Properties in the affected areas are receiving this notification via the COA automated system or door hangers. Residents may register for automated alerts by clicking on the AVL Alert Sign Up Link https://member.everbridge.net/index/453003085611892#/login. For further information, please call 251-1122, or visit https://www.ashevillenc.gov/service/water-quality-advisories/ Thank You, City of Asheville Water Resources Department
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Lift of BWA at Scottlynn Drive from Mount Carmel Drive to Tipperary Drive on 4/4/2020 @ 9:59 AM.
on April 4, 2020 at 10:17 AM
City of Asheville Lifts Boil Water Advisory The City of Asheville (COA) Water Resources Department would like to officially lift the Boil Water Advisory on/in Scottlynn Drive from Mount Carmel Drive to Tipperary Drive. Laboratory results have confirmed that the water supply is free from contaminants. It is NO longer necessary for customers to boil water before consuming. Customers may return to normal water usage for any and all purposes but we suggest you flush cold water lines for 5-10 minutes before using. Properties in the affected areas are receiving this notification via the COA automated system or door hangers. Residents may register for automated alerts by clicking on the AVL Alert Sign Up Link https://member.everbridge.net/index/453003085611892#/login For further information, please call 251-1122, or visit https://www.ashevillenc.gov/service/water-quality-advisories/. Thank You, City of Asheville Water Resources Department
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Lift of BWA at Melton Road from Oak Hill Road to the dead end on 4/4/2020 @ 3:39 AM.
on April 4, 2020 at 7:02 AM
City of Asheville Lifts Boil Water Advisory The City of Asheville (COA) Water Resources Department would like to officially lift the Boil Water Advisory on/in Melton Road from Oak Hill Road to the dead end. Laboratory results have confirmed that the water supply is free from contaminants. It is NO longer necessary for customers to boil water before consuming. Customers may return to normal water usage for any and all purposes but we suggest you flush cold water lines for 5-10 minutes before using. Properties in the affected areas are receiving this notification via the COA automated system or door hangers. Residents may register for automated alerts by clicking on the AVL Alert Sign Up Link https://member.everbridge.net/index/453003085611892#/login For further information, please call 251-1122, or visit https://www.ashevillenc.gov/service/water-quality-advisories/. Thank You, City of Asheville Water Resources Department
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To view older advisories or outages, please visit the Boil Water Advisory Historical Information document
Contact Information
For information about any boil advisory or outage, you may contact:
Customer Services
828-251-1122
9 a.m. to 5 p.m., Monday through Friday
Water Maintenance
828-259-5975
8 a.m. to 4 p.m., Monday through Friday
Updated 3/30/2020