Higher than Expected Bills

If your water consumption seems too high, please contact us at (828) 251-1122 as soon as possible.

You may have a water leak. These situations must be addressed quickly.

The city can re-read your meter to help determine if you have a leak on the private side of your meter. If you do have a leak on your side of the meter, you must fix it immediately in order to receive an adjustment.

Leak adjustments are conditional upon the repair of the leak by the customer within 30 days of the leak detection.

Customer requests for billing adjustments due to a private side leak must be made in writing within 45 days of leak repair and include proof of repair.

A maximum of two leak adjustments may be made in any 24-month period.

To request a billing adjustment, fill out the adjustment form.