If you are a victim or witness of a crime


The Asheville Police Department is committed to providing a caring, supportive and compassionate level of response to individuals who work and reside in Asheville, and to those who visit the city and require law enforcement assistance. Two victim advocates are available within the Victim Services Unit to assist crime victims, witnesses, and their families with needed support and guidance.

 


Victim and Witness Support

 

Crisis intervention and a variety of support services may be provided to assist a person who is recovering from emotional and/or physical injuries that occurred as a result of a crime or traumatic incident. The victim advocates strive to assist crime victims in being and feeling safe. They allow victims the opportunity to share their experience and provide them with the knowledge of what to expect going forward.

 

Services

The following services are available free of charge to crime victims and their family members who have been the victim of a crime within the Asheville City limits and have reported the incident to the Asheville Police Department:

  • Personal safety planning and crime prevention information
  • Referrals to agencies that provide emergency food, clothing, shelter, and transportation assistance
  • Referrals to professional counseling and support groups, social services and criminal justice system agencies for information and services
  • Information on the status of the investigation and offender’s custody
  • Safety options for individuals who are intimidated, harassed, threatened, or frightened as the result of a crime
  • Assistance in applying for victims compensation, when applicable
  • Property return assistance

 

Depending on availability or need, victims advocates may also assist in accompanying victims/witnesses to interviews, photo lineups, case-related meetings. They may also provide information and emotional support during certain law enforcement and court proceedings.

All services are confidential to the extent consistent with applicable law.

Some individuals, such as family members of a homicide victim, victims of domestic violence or sexual assault, the elderly and people with a disability may require specialized attention. The victim advocates reach out to these individuals to assess their needs, connect them with appropriate services, provide case information, guide them through the criminal justice system and assist them in their healing process.

 


Victim compensation

 

Victims of crime, who were not involved in criminal activity and are cooperative with law enforcement, may be reimbursed for financial losses that are not covered by their own insurance company. Claims are investigated in Raleigh or eligibility determination regarding medical and counseling expenses, funeral expenses, and in some cases lost wages.

Applications are available online at  ncdps.gov website, or by calling 1-800-826-6200, or through the Asheville Police Department (APD) Victim Services Unit.

 


Community resources

 

Resource Description Phone
Buncombe County Family Justice Center All-in one services for victims of domestic violence, sexual assault and elder abuse. 828-250-6900
Our VOICE 24-hour sexual violence crisis line 828-255-7576
Helpmate 24-hour domestic violence crisis line 828-254-0516
Mobile Crisis Hotline (C3356) 24-hour support for persons in crisis 888-573-1006
Asheville/Buncombe United Way 24-hour assistance hotline – help to access community resources 211 or 866-401-6342
Pisgah Legal Services Free or low-cost legal advice to low-income clients regarding civil cases 828-253-0406
Asheville-Buncombe Community Christian Ministry (ABCCM) Crisis, shelter, medical & jail ministries 828-259-5300
Buncombe County Department of Social Services (DSS) Medicaid, food stamps, and emergency services 828-250-5500


Contact information

 

The Victim Services Unit is located within the Criminal Investigations Section of the Asheville Police Department. Office hours are 8:30 a.m. to 5:00 p.m., Monday through Friday. For assistance please contact:

 

Raine Harrison
Victim Services Coordinator
828-259-5912