What we do


We’re Working for You!

 

All departments within the City of Asheville are operating. In the Public Works Department, some staff are utility locating, performing inspections, focusing on capital projects efforts, patching emergency utility cuts, on-call for emergencies and some are working remotely. We will have a rotating crew that will continue to work on pipe installation in front of ongoing resurfacing and address immediate safety hazards such as downed trees and potholes. The Sanitation Division is collecting trash and recycling as scheduled, responding to code enforcement requests, and collecting large brush piles with the claw truck on a limited basis. The Fleet Division is working on a normal schedule and prioritizing emergency, Public Works, and Water Resources vehicles as the need arises.

This is an evolving situation. Our partners in Buncombe County are a great resource for the latest information on our community’s COVID-19 response.  To receive emergency texts directly from Buncombe County for breaking health and safety news. Text BCALERT on your smartphone to 888-777.

Sign up for AVL Alerts online for information from the City of Asheville.

 

AVL ! ALERT

 

The Public Works Department provides essential core services that include construction and maintenance of City streets, sidewalks, and stormwater infrastructure as well as solid waste management to Asheville citizens and visitors in a prompt, professional, efficient, and safe manner. The dedicated employees of the Public Works Department strive to provide these services equitably to all neighborhoods in a manner that reflects our emphasis on quality customer service, environmental stewardship, fiscal responsibility, and transparency. The department is led and directed by the Administration division and internally supported by the Fleet Management and Asset Management (GIS) divisions.

 


Report an Issue

 

Report an issue through The Asheville App  The Asheville App  or call 828-251-1122.

 

Division specific issues

Sanitation issues include missed collection for trash or brush,  roll cart issue,  Illegal dumping or littering and overgrown lot.

Stormwater issues include drainage issue  and flooding.

Streets issues include potholes, graffiti, sidewalk hazard, trees in the right-of-way street and snow removal.

 


City of Asheville Standard Specifications and Details Manual (SSDM)


Sanitation Division

 

 

 

Visit the Sanitation Division page for more information.

 


Stormwater Division

 

  • Install and maintain storm drain infrastructure
  • Ditches and trenches to help control the flow of rain water down public streets
  • Street sweeping
  • Working with the Development Services Department to issue permits for grading/erosion control/flood control and stormwater ordinance enforcement

 

Visit the Stormwater Division page for more information.

 


Streets Division

 

  • Installation, maintenance, repair, and revitalization of:
    • streets
    • bridges
    • sidewalks
    • walls
    • guardrails
  • Street & sidewalk closures
  • Tree trimming
  • Mowing in the right-of-way
  • Street sweeping in the Central Business District after normal working hours
  • Graffiti
  • Snow removal
  • Encroachment Agreements
  • Utility cut permits
  • SnowMapper
  • MapAsheville

 

Visit the Streets Division page for more information.


Updated 09/07/2021


 

Related Services

Public Works News

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  Update, 8:45 a.m. Sept. 1 A Flash Flood Watch issued by the National Weather Service for the Asheville area has been cancelled. No additional widespread hazards are expected with the remnants of Ida, which will depart the area today. There is still s 60% chance of rain in today’s forecast.   Update, 6:15 a.m. Sept. 1 All streets [...]

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Flood damages? Info on dedicated call center and local resources

  As our local leaders are assessing the damage to Buncombe County in the aftermath of Tropical Storm Fred, Buncombe County Emergency Services is standing up a call center to connect residents to resources and information. To assist with disaster recovery, Buncombe County has activated a dedicated line for those impacted.   An Emergency Services Call Center is [...]

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City of Asheville mobilizes to ensure safety during Tropical Storm Fred flooding

  As remnants of Tropical Storm Fred hit the Asheville area yesterday and into the night, many City of Asheville departments worked in coordination to keep the people of our community safe.  The City activated the emergency operations center early afternoon on Tuesday, Aug. 17, in order to best coordinate City efforts and to work in [...]