What we do


We’re Working for You!

 

All departments within the City of Asheville are operating. In the Public Works Department, some staff are utility locating, performing inspections, focusing on capital projects efforts, patching emergency utility cuts, on-call for emergencies and some are working remotely. We will have a rotating crew that will continue to work on pipe installation in front of ongoing resurfacing and address immediate safety hazards such as downed trees and potholes. The Sanitation Division is collecting trash and recycling as scheduled, responding to code enforcement requests, and collecting large brush piles with the claw truck on a limited basis. The Fleet Division is working on a normal schedule and prioritizing emergency, Public Works, and Water Resources vehicles as the need arises.

This is an evolving situation. Our partners in Buncombe County are a great resource for the latest information on our community’s COVID-19 response.  To receive emergency texts directly from Buncombe County for breaking health and safety news. Text BCALERT on your smartphone to 888-777.

Sign up for AVL Alerts online for information from the City of Asheville.

 

AVL ! ALERT

 

The Public Works Department provides essential core services that include construction and maintenance of City streets, sidewalks, and stormwater infrastructure as well as solid waste management to Asheville citizens and visitors in a prompt, professional, efficient, and safe manner. The dedicated employees of the Public Works Department strive to provide these services equitably to all neighborhoods in a manner that reflects our emphasis on quality customer service, environmental stewardship, fiscal responsibility, and transparency. The department is led and directed by the Administration division and internally supported by the Fleet Management and Asset Management (GIS) divisions.

 


Report an Issue

 

Report an issue through The Asheville App  The Asheville App  or call 828-251-1122.

 

Division specific issues

Sanitation issues include missed collection for trash or brush,  roll cart issue,  Illegal dumping or littering and overgrown lot.

Stormwater issues include drainage issue  and flooding.

Streets issues include potholes, graffiti, sidewalk hazard, trees in the right-of-way street and snow removal.

 


Sanitation Division

 

 

 

Visit the Sanitation Division page for more information.

 


Stormwater Division

 

  • Install and maintain storm drain infrastructure
  • Ditches and trenches to help control the flow of rain water down public streets
  • Street sweeping
  • Working with the Development Services Department to issue permits for grading/erosion control/flood control and stormwater ordinance enforcement

 

Visit the Stormwater Division page for more information.

 


Streets Division

 

  • Installation, maintenance, repair, and revitalization of:
    • streets
    • bridges
    • sidewalks
    • walls
    • guardrails
  • Street & sidewalk closures
  • Tree trimming
  • Mowing in the right-of-way
  • Street sweeping in the Central Business District after normal working hours
  • Graffiti
  • Snow removal
  • Encroachment Agreements
  • Utility cut permits
  • SnowMapper
  • MapAsheville

 

Visit the Streets Division page for more information.

 


Updated 12/12/2019


 

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Asheville’s streets keep getting better, thanks to investments in annual resurfacing coupled with the bond program.   Two downtown streets will be resurfaced this year as part of the bond program. They include Carolina Lane and Langren Alley. Both alleys have been identified as beneficial pedestrian corridors and this resurfacing will improve the surface for both vehicular [...]

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    Thursday, Feb. 18 While Asheville remains under a Winter Storm Warning until 7 a.m. Friday, Feb. 19, City streets are wet but not frozen this morning. A City Streets crew member reported seeing ice on some trees. A mix of rain, sleet, ice and snow are still possible today through Friday morning. Find the National [...]

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Asheville receives dusting of snow, City offices open

  While predicted snow moved in overnight, so far Asheville has only received a dusting and roads remain clear, with the exception of a few icy spots. City of Asheville facilities will open on the schedule we have been following under guidelines for the COVID pandemic.   City Streets crews were out monitoring and treating streets as needed [...]