What we do


We’re Working for You!

All departments within the City of Asheville are operating. In the Public Works Department, some staff are utility locating, performing inspections, focusing on capital projects efforts, patching emergency utility cuts, or on call for emergencies, while some are working remotely. We have a rotating crew that will continue to work on pipe installation before ongoing resurfacing and address immediate safety hazards such as downed trees and potholes. The Sanitation Division is collecting trash and recycling as scheduled, responding to code enforcement requests, and collecting large brush piles with the claw truck. The Fleet Management Division is working on a normal schedule.

This is an evolving situation. Our partners in Buncombe County are a great resource for the latest information on our community’s COVID-19 response.  To receive emergency texts directly from Buncombe County for breaking health and safety news, text BCALERT to 888-777.

Sign up for AVL Alerts online for information from the City of Asheville.




The Public Works Department provides essential core services that include construction and maintenance of City streets, sidewalks, and stormwater infrastructure, as well as solid waste management, to Asheville citizens and visitors in a prompt, professional, efficient, and safe manner. The dedicated employees of the Public Works Department strive to provide these services equitably to all neighborhoods in a manner that reflects our emphasis on quality customer service, environmental stewardship, fiscal responsibility, and transparency. The department is led and directed by the Administration division and internally supported by the Fleet Management and Asset Management (GIS) divisions.


Report an Issue


Report an issue through the Asheville App  The Asheville App  or call 828-251-1122.


Division-Specific Issues

Sanitation issues include missed collection for trash or brush, roll cart issues, illegal dumping or littering, and overgrown lots.

Stormwater issues include drainage issues and flooding.

Streets issues include potholes, graffiti, sidewalk hazards, trees in the right-of-way, and snow removal.


City of Asheville Standard Specifications and Details Manual (SSDM)

Sanitation Division




Visit the Sanitation Division page for more information.


Stormwater Division


  • Installs and maintains storm drain infrastructure
  • Maintains ditches and trenches to help control the flow of rainwater down public streets
  • Sweeps streets
  • Works with the Development Services Department to issue permits for grading, erosion control, and flood control, as well as stormwater ordinance enforcement


Visit the Stormwater Division page for more information.


Streets Division


  • Installation, maintenance, repair, and revitalization of:
    • Streets
    • Bridges
    • Sidewalks
    • Walls
    • Guardrails
  • Street & sidewalk closures
  • Tree trimming
  • Mowing in the right-of-way
  • Street sweeping in the Central Business District after normal working hours
  • Graffiti removal
  • Snow removal
  • Encroachment Agreements
  • Utility cut permits
  • SnowMapper
  • MapAsheville


Visit the Streets Division page for more information.

FEMA Public Notice

View complete notice as a PDF.

The City of Asheville has applied for Federal Emergency Management Agency (FEMA) Public Assistance (PA) Program funding through North Carolina Emergency Management (NCEM) as a sub- recipient for the reestablishment of the Bell Road and Faircrest Road embankments by reclaiming stone and unclassified fill. Bell Road and Faircrest Road are part of linear systems throughout the City of Asheville which provide Right-of-Way access to vehicles without disturbing the floodplain. All repairs were performed to restore these facilities to their pre-disaster design,function, and capacity within their existing footprints. As such, these repairs did not increase flood levels within the community nor did the repairs increase the risk of flood loss.

Funding for the proposed project will be conditional upon compliance with all applicable federal, tribal, state, and local laws, regulations, floodplain standards, permit requirements and conditions.

Comments are solicited from the public; local, state or federal agencies, and other interested parties in order to consider and evaluate the impacts of the proposed project. The comments should be made in writing and addressed to:

FEMA Internal 11988 Reviewer
FEMA Region 4
3005 Chamblee-Tucker Road
Atlanta, Georgia, 30341

Alternatively, comments may be emailed to: FEMA-R4EHP@fema.dhs.gov. Please send comments with the subject line [DR-4617-NC-00117 11988 COMMENT]. All comments are due by no later than July 15, 2022.

Posted on July 8, 2022

Related Services

Related Projects

Stormwater Utility Program Assessment and Fee Study

Happening  Now The City has initiated the Stormwater Utility Program Assessment and Fee Study. The Study includes an evaluation of Asheville’s Stormwater program in its current state and future needs, as well as development of recommendations on how services may be improved for our customers. To support implementation of the recommendations, the Study will provide suggestions [...]

Vance Gap Slide Repair

Happening Now The design firm has produced 90% design plans and the project is currently in the property acquisition phase. The acquisition phase is anticipated to be completed by April 15, 2023 and plans suitable for bidding will be provided by the designer shortly after.   Background Computer generated view of Vance Gap Road after repair of slide [...]

Sulphur Springs Road Resurfacing

Happening Now Asheville City Council has awarded the Sulphur Springs Road Resurfacing Contract to French Broad Paving, Inc. from Marshall, NC.  Sulphur Springs will be the last street resurfaced by 2016 General Obligation Bonds.   Paving is scheduled to begin after the completion of the ongoing stormwater project.   In general the steps of the resurfacing process are: The [...]

Public Works News

City of Asheville seeks to improve stormwater utility services

The City of Asheville has initiated the Stormwater Utility Program Assessment and Fee Study in partnership with Raftelis Financial Consultants.  The Study includes an evaluation of Asheville’s Stormwater program in its current state and future needs, followed by the development of recommendations on how services may be improved for customers.  Asheville’s Stormwater program has been [...]