What we do


The Public Works Department provides essential core services that include construction and maintenance of City streets, sidewalks, and stormwater infrastructure as well as solid waste management to Asheville citizens and visitors in a prompt, professional, efficient, and safe manner. The dedicated employees of the Public Works Department strive to provide these services equitably to all neighborhoods in a manner that reflects our emphasis on quality customer service, environmental stewardship, fiscal responsibility, and transparency. The department is led and directed by the Administration division and internally supported by the Fleet Management and Asset Management (GIS) divisions.

 

Have an Issue?

Report an issue through The Asheville App or call 828-251-1122.

 

Division specific issues:

Sanitation: Missed collection (trash/brush) ♦ roll cart issue ♦ Illegal dumping/littering ♦ Overgrown lot

Stormwater: Drainage issue ♦ Flooding

Streets: Potholes ♦ Graffiti ♦ Sidewalk hazard ♦ Trees in the right-of-way/street ♦ Snow removal

 

Sanitation Division

 

 

Visit the Sanitation Division page for more information.

 


Stormwater Division

 

  • Install and maintain storm drain infrastructure
  • Ditches and trenches to help control the flow of rain water down public streets
  • Street sweeping
  • Working with the Development Services Department to issue permits for grading/erosion control/flood control and stormwater ordinance enforcement

Visit the Stormwater Division page for more information.

 


Streets Division

 

  • Installation, maintenance, repair, and revitalization of:
    • streets
    • bridges
    • sidewalks
    • walls
    • guardrails
  • Street & sidewalk closures
  • Tree trimming
  • Mowing in the right-of-way
  • Street sweeping in the Central Business District after normal working hours
  • Graffiti
  • Snow removal
  • Encroachment Agreements
  • Utility cut permits
  • SnowMapper
  • MapAsheville

 

Visit the Streets Division page for more information.

 

Related Services

Public Works News

U.S. Census Bureau is hiring for 2020

  From the U.S. Census: The U.S. Census Bureau continues to recruit thousands of workers for temporary jobs available nationwide in advance of the 2020 Census. The 2020 Census Jobs website allows applicants to apply for a range of positions, including recruiting assistants, office operations supervisors, clerks, census field supervisors, and census takers by completing a single [...]

Call center illustration
Click here for lots of City of Asheville service information

    Navigating local government can be confusing. Especially when you’re trying to figure out who to call regarding a street or traffic issue. They go to two different departments. The Transportation Department handles the flow of traffic, such as crosswalks and traffic signals or signs. The Streets Division handles the surface conditions, like potholes and resurfacing.   To help, here [...]

photo of sinkhole in parking lot in front of building
Building next to Merrimon Avenue sinkhole posted as unsafe for occupancy

  Updated information, July 9: The City of Asheville received confirmation that the sinkhole at 1010 Merrimon Ave. is definitely the jurisdiction of NC Department of Environmental Quality and the Army Corps of Engineers. City staff has contacted both agencies to ensure they are aware of the situation. On the City side, our Development [...]