What we do


We’re Working for You!

All departments within the City of Asheville are operating. In the Public Works Department, some staff are utility locating, performing inspections, focusing on capital projects efforts, patching emergency utility cuts, or on call for emergencies, while some are working remotely. We have a rotating crew that will continue to work on pipe installation before ongoing resurfacing and address immediate safety hazards such as downed trees and potholes. The Sanitation Division is collecting trash and recycling as scheduled, responding to code enforcement requests, and collecting large brush piles with the claw truck. The Fleet Management Division is working on a normal schedule.

This is an evolving situation. Our partners in Buncombe County are a great resource for the latest information on our community’s COVID-19 response.  To receive emergency texts directly from Buncombe County for breaking health and safety news, text BCALERT to 888-777.

Sign up for AVL Alerts online for information from the City of Asheville.




The Public Works Department provides essential core services that include construction and maintenance of City streets, sidewalks, and stormwater infrastructure, as well as solid waste management, to Asheville citizens and visitors in a prompt, professional, efficient, and safe manner. The dedicated employees of the Public Works Department strive to provide these services equitably to all neighborhoods in a manner that reflects our emphasis on quality customer service, environmental stewardship, fiscal responsibility, and transparency. The department is led and directed by the Administration division and internally supported by the Fleet Management and Asset Management (GIS) divisions.


Report an Issue


Report an issue through the Asheville App  The Asheville App  or call 828-251-1122.


Division-Specific Issues

Sanitation issues include missed collection for trash or brush, roll cart issues, illegal dumping or littering, and overgrown lots.

Stormwater issues include drainage issues and flooding.

Streets issues include potholes, graffiti, sidewalk hazards, trees in the right-of-way, and snow removal.


City of Asheville Standard Specifications and Details Manual (SSDM)

Sanitation Division




Visit the Sanitation Division page for more information.


Stormwater Division


  • Installs and maintains storm drain infrastructure
  • Maintains ditches and trenches to help control the flow of rainwater down public streets
  • Sweeps streets
  • Works with the Development Services Department to issue permits for grading, erosion control, and flood control, as well as stormwater ordinance enforcement


Visit the Stormwater Division page for more information.


Streets Division


  • Installation, maintenance, repair, and revitalization of:
    • Streets
    • Bridges
    • Sidewalks
    • Walls
    • Guardrails
  • Street & sidewalk closures
  • Tree trimming
  • Mowing in the right-of-way
  • Street sweeping in the Central Business District after normal working hours
  • Graffiti removal
  • Snow removal
  • Encroachment Agreements
  • Utility cut permits
  • SnowMapper
  • MapAsheville


Visit the Streets Division page for more information.

FEMA Public Notice

View complete notice as a PDF.

The City of Asheville has applied for Federal Emergency Management Agency (FEMA) Public Assistance (PA) Program funding through North Carolina Emergency Management (NCEM) as a sub- recipient for the reestablishment of the Bell Road and Faircrest Road embankments by reclaiming stone and unclassified fill. Bell Road and Faircrest Road are part of linear systems throughout the City of Asheville which provide Right-of-Way access to vehicles without disturbing the floodplain. All repairs were performed to restore these facilities to their pre-disaster design,function, and capacity within their existing footprints. As such, these repairs did not increase flood levels within the community nor did the repairs increase the risk of flood loss.

Funding for the proposed project will be conditional upon compliance with all applicable federal, tribal, state, and local laws, regulations, floodplain standards, permit requirements and conditions.

Comments are solicited from the public; local, state or federal agencies, and other interested parties in order to consider and evaluate the impacts of the proposed project. The comments should be made in writing and addressed to:

FEMA Internal 11988 Reviewer
FEMA Region 4
3005 Chamblee-Tucker Road
Atlanta, Georgia, 30341

Alternatively, comments may be emailed to: FEMA-R4EHP@fema.dhs.gov. Please send comments with the subject line [DR-4617-NC-00117 11988 COMMENT]. All comments are due by no later than July 15, 2022.

Posted on July 8, 2022

Related Services

Report a pothole in a city street

Potholes – We’re Working on It! Maintaining the over 400 miles of road within the City of Asheville is a top priority. Currently, there are a number of pending requests for street maintenance, and the City wants to share the process for fulfilling these requests. Prioritizing Safety First When it comes to paving requests, safety is our utmost concern. [...]

Related Projects

aerial map view of the project area

Patton Avenue Sidewalk Accessibility Improvements

Happening Now Construction began on March 12, 2024 on the southside of Patton Ave. in front of First Citizens Bank. Trees that are appropriate for urban environments will be replaced once construction is complete. City staff is working with business owners and resident to minimize impacts throughout the construction phase.  More information on [...]

Stormwater Utility Program Assessment and Fee Study

Asheville’s Stormwater program has been funded by a stormwater fee for more than 17 years in order to meet the requirements of its National Pollutant Discharge Elimination System (NPDES) Stormwater Permit and Stormwater Management Plan. In order to better serve our community, the City is proactively  assessing our program and identifying areas where improvement is necessitated.

Vance Gap Slide Repair

Heavy rains that occurred in April of 2021 caused a landslide on the east side of Vance Gap Road near the Trailridge Road intersection. City of Asheville Streets Division operations crews conducted repairs to stabilize the slide and the City issued a Request for Qualifications for a design firm to design permanent repairs for the slide and to also perform a general stability analysis for the rest of the road.

Public Works News

Public works

City of Asheville announces Public Works Director Greg Shuler to retire effective July 2024.

Join the City of Asheville’s leadership team in congratulating Greg Shuler on his upcoming retirement effective July 31, 2024. Greg Shuler joined the City of Asheville in March 2008 and has served as the Public Works Director since April 2014.  “In his ten years serving in the role as department director of Public Works, Greg consistently [...]