What we do


We’re Working for You!

 

All departments within the City of Asheville are operating. In the Public Works Department, some staff are utility locating, performing inspections, focusing on capital projects efforts, patching emergency utility cuts, or on call for emergencies, while some are working remotely. We have a rotating crew that will continue to work on pipe installation before ongoing resurfacing and address immediate safety hazards such as downed trees and potholes. The Sanitation Division is collecting trash and recycling as scheduled, responding to code enforcement requests, and collecting large brush piles with the claw truck. The Fleet Management Division is working on a normal schedule.

This is an evolving situation. Our partners in Buncombe County are a great resource for the latest information on our community’s COVID-19 response.  To receive emergency texts directly from Buncombe County for breaking health and safety news, text BCALERT to 888-777.

Sign up for AVL Alerts online for information from the City of Asheville.

 

AVL ! ALERT

 

The Public Works Department provides essential core services that include construction and maintenance of City streets, sidewalks, and stormwater infrastructure, as well as solid waste management, to Asheville citizens and visitors in a prompt, professional, efficient, and safe manner. The dedicated employees of the Public Works Department strive to provide these services equitably to all neighborhoods in a manner that reflects our emphasis on quality customer service, environmental stewardship, fiscal responsibility, and transparency. The department is led and directed by the Administration division and internally supported by the Fleet Management and Asset Management (GIS) divisions.

 


Report an Issue

 

Report an issue through the Asheville App  The Asheville App  or call 828-251-1122.

 

Division-Specific Issues

Sanitation issues include missed collection for trash or brush, roll cart issues, illegal dumping or littering, and overgrown lots.

Stormwater issues include drainage issues and flooding.

Streets issues include potholes, graffiti, sidewalk hazards, trees in the right-of-way, and snow removal.

 


City of Asheville Standard Specifications and Details Manual (SSDM)


Sanitation Division

 

 

 

Visit the Sanitation Division page for more information.

 


Stormwater Division

 

  • Installs and maintains storm drain infrastructure
  • Maintains ditches and trenches to help control the flow of rainwater down public streets
  • Sweeps streets
  • Works with the Development Services Department to issue permits for grading, erosion control, and flood control, as well as stormwater ordinance enforcement

 

Visit the Stormwater Division page for more information.

 


Streets Division

 

  • Installation, maintenance, repair, and revitalization of:
    • Streets
    • Bridges
    • Sidewalks
    • Walls
    • Guardrails
  • Street & sidewalk closures
  • Tree trimming
  • Mowing in the right-of-way
  • Street sweeping in the Central Business District after normal working hours
  • Graffiti removal
  • Snow removal
  • Encroachment Agreements
  • Utility cut permits
  • SnowMapper
  • MapAsheville

 

Visit the Streets Division page for more information.


Updated 09/07/2021


 

Related Services

Public Works News

City of Asheville announces upcoming construction work on Carter, S. Ann and Patton (CAPS) this summer

  The City of Asheville Public Works Stormwater Division will be launching construction on a project to improve stormwater drainage in the areas of Carter St, S. Ann St and Patton Ave summer of 2022.   The project will bring much needed flood and run-off relief to the area, as well as allowing the City to undertake general [...]

City of Asheville celebrates National Public Works Week

National Public Works week is underway! We want to take a moment to recognize the City of Asheville Public Works Department staff  who make our community run every day.  From Streets to Sanitation, Fleet Management to Stormwater, our Public Works teams are  #ReadyAndResilient   Please join us all week in recognizing and thanking our teams for the work that goes [...]