What we do We’re Working for You! All departments within the City of Asheville are operating. In the Public Works Department, some staff are utility locating, performing inspections, focusing on capital projects efforts, patching emergency utility cuts, on-call for emergencies and some are working remotely. We will have a rotating crew that will continue to work on pipe installation in front of ongoing resurfacing and address immediate safety hazards such as downed trees and potholes. The Sanitation Division is collecting trash and recycling as scheduled, responding to code enforcement requests, and collecting large brush piles with the claw truck on a limited basis. The Fleet Division is working on a normal schedule and prioritizing emergency, Public Works, and Water Resources vehicles as the need arises. This is an evolving situation. Our partners in Buncombe County are a great resource for the latest information on our community’s COVID-19 response. To receive emergency texts directly from Buncombe County for breaking health and safety news. Text BCALERT on your smartphone to 888-777. Sign up for AVL Alerts online for information from the City of Asheville. The Public Works Department provides essential core services that include construction and maintenance of City streets, sidewalks, and stormwater infrastructure as well as solid waste management to Asheville citizens and visitors in a prompt, professional, efficient, and safe manner. The dedicated employees of the Public Works Department strive to provide these services equitably to all neighborhoods in a manner that reflects our emphasis on quality customer service, environmental stewardship, fiscal responsibility, and transparency. The department is led and directed by the Administration division and internally supported by the Fleet Management and Asset Management (GIS) divisions. Report an Issue Report an issue through The Asheville App The Asheville App or call 828-251-1122. Division specific issues Sanitation issues include missed collection for trash or brush, roll cart issue, Illegal dumping or littering and overgrown lot. Stormwater issues include drainage issue and flooding. Streets issues include potholes, graffiti, sidewalk hazard, trees in the right-of-way street and snow removal. Sanitation Division Trash/Recycling Collection Brush Collection Bulky Item/Appliance Collection Special Services Sanitation Ordinance Enforcement Visit the Sanitation Division page for more information. Stormwater Division Install and maintain storm drain infrastructure Ditches and trenches to help control the flow of rain water down public streets Street sweeping Working with the Development Services Department to issue permits for grading/erosion control/flood control and stormwater ordinance enforcement Visit the Stormwater Division page for more information. Streets Division Installation, maintenance, repair, and revitalization of: streets bridges sidewalks walls guardrails Street & sidewalk closures Tree trimming Mowing in the right-of-way Street sweeping in the Central Business District after normal working hours Graffiti Snow removal Encroachment Agreements Utility cut permits SnowMapper MapAsheville Visit the Streets Division page for more information. Updated 12/12/2019 ConnectPublic Works161 S. Charlotte Street, Asheville, NC 28801, Second FloorMailing AddressPO Box 7148, Asheville, NC 28802Business HoursMonday-Thursday, 7 a.m. - 5:30 p.m.DirectorGreg ShulerAssistant DirectorAmy DeytonPhone828-259-5935 Related Services Find information on snow removal See the priority level for streets to receive snow removal treatment. Streets, sidewalks, lanes, and greenways closures map This map details active filings for street closures submitted to the City of Asheville Report graffiti How to report graffiti to get it removed. Report a missed pickup, a pothole, hydrant leaks, and sidewalk safety issues Report issues with city upkeep such as missed trash or recycling pickups, potholes, sidewalk issues, street light outages, vandalized street signs, and more. More Related Services Public Works News City of Asheville employees continue to serve our community during time of social distancing for COVID-19 safety Posted on March 25, 2020 by Polly McDaniel City of Asheville employees continue to work during the COVID-19 public health emergency, serving you, our residents. All essential police, fire, sanitation, transit and water services are being maintained as we continue to serve and protect this community, even in this difficult time. Other employees have transitioned to a telecommuting workstation from home, where work in [...] Asheville modifies Sanitation schedule to keep collections going and help protect our staff from COVID-19 Posted on March 20, 2020March 27, 2020 by Polly McDaniel During the COVID-19 public health emergency, the City of Asheville has maintained our essential services in police, fire, transit, water — and sanitation. We are proud to have been able to continue our trash and recycling collections during this difficult time in which everyone has to maintain social distancing to help prevent spread of the [...] Hemlock tree beside City Hall removed and replaced Posted on March 12, 2020March 16, 2020 by Polly McDaniel A declining hemlock tree beside Asheville City Hall will be removed and replaced with a new tree. The Public Works Tree Crew is carrying out the removal and stump grinding in coordination with the City’s planting contractor to facilitate immediate replacement. This blackgum (Nyssa sylvatica) was planted after the hemlock was removed. It matches a blackgum tree [...] More Public Works News
Find information on snow removal See the priority level for streets to receive snow removal treatment.
Streets, sidewalks, lanes, and greenways closures map This map details active filings for street closures submitted to the City of Asheville
Report a missed pickup, a pothole, hydrant leaks, and sidewalk safety issues Report issues with city upkeep such as missed trash or recycling pickups, potholes, sidewalk issues, street light outages, vandalized street signs, and more.
City of Asheville employees continue to serve our community during time of social distancing for COVID-19 safety Posted on March 25, 2020 by Polly McDaniel City of Asheville employees continue to work during the COVID-19 public health emergency, serving you, our residents. All essential police, fire, sanitation, transit and water services are being maintained as we continue to serve and protect this community, even in this difficult time. Other employees have transitioned to a telecommuting workstation from home, where work in [...]
Asheville modifies Sanitation schedule to keep collections going and help protect our staff from COVID-19 Posted on March 20, 2020March 27, 2020 by Polly McDaniel During the COVID-19 public health emergency, the City of Asheville has maintained our essential services in police, fire, transit, water — and sanitation. We are proud to have been able to continue our trash and recycling collections during this difficult time in which everyone has to maintain social distancing to help prevent spread of the [...]
Hemlock tree beside City Hall removed and replaced Posted on March 12, 2020March 16, 2020 by Polly McDaniel A declining hemlock tree beside Asheville City Hall will be removed and replaced with a new tree. The Public Works Tree Crew is carrying out the removal and stump grinding in coordination with the City’s planting contractor to facilitate immediate replacement. This blackgum (Nyssa sylvatica) was planted after the hemlock was removed. It matches a blackgum tree [...]