Notice:  The following information pertains only to vehicles towed by contracted towing operators by order of the Asheville Police Department. If your vehicle was towed from a private lot, please check for posted towing company information to recover your vehicle.


Locating a towed vehicle


Owners may search for vehicles towed by the Asheville Police Department at or by calling 888-217-9731, which can be reached twenty-four hours a day, seven days a week.

Using a license plate or VIN, you will be provided with information on where the vehicle is stored, where it was towed from, and why it was towed.

If your vehicle is not found in the system, please contact private towing companies for vehicles towed from private property without police involvement.


Notice: If you believe your vehicle has been stolen, please contact the Asheville Police Department Communications at 828-252-1110.


Some vehicles may be identified as “on hold.” This means the police department is temporarily holding your vehicle. The Asheville Police Department will need to authorize the release of your vehicle. For information or questions about a held vehicle, call 828-259-5870 or 828-252-1110.


Required information to pick up a vehicle


In addition to paying the towing and storage fees, you will need the following to retrieve your vehicle:

  • Proof of your identity, such as a driver’s license or state-issued ID
  • Proof of vehicle ownership, such as registration, title, or bill of sale
  • Proof of insurance


With proper identification, owners may retrieve personal property stored in a vehicle regardless of if the tow, repair, or storage fees for the vehicle has been paid. This includes items stored in the vehicle which are easily removed.


Storage lots


Storage lots contracted for Asheville Police Department must be available for vehicle retrieval from 7:00 a.m. to 7:00 p.m. The following are the maximum allowed fees that can be charged by towing companies for tows contracted by the Asheville Police Department.

Additional charges may be added for other needed equipment or services as long as the equipment/charges are necessary and are not excessive for the situation. The tow company must provide an itemized bill to the vehicle owner upon retrieval of the vehicle.



Storage lot fees by contracted tow companies 

Storage lot fees


Maximum fee

Standard tow charge $165.00
Storage fee $30.00 per day
After-hours release $50.00
Dolly $50.00
4-Wheel Drive (if required) $165.00
Crash wrap $10.00 per window
Inside storage per 24-hour period $35.00
Winching $40.00 per 15 minutes
Overturned vehicle or rollover $250.00
Extra labor $25.00 per 15 minutes


Towing issues


Notice: To report an issue with service from a tow company, please reach out to AutoReturn. You may file reports online at or for a damage claim.


Notice: To report an issue with a police officer or tow initiation, please contact the Asheville Police Department (APD) at 828-252-1110.


Requesting a probable cause hearing


The request for a hearing must be filed, in writing, by the vehicle’s owner, with the magistrate’s office in the county where the vehicle was towed. The magistrate will set a hearing within seventy-two (72) hours of receiving the written hearing request.


Contact Information


The Asheville Police Department Communications

For information or questions about a held vehicle, call 828-259-5870 or 828-252-1110.