Recover a towed vehicle

no parking allowed sign

Notice:  The following information pertains only to vehicles towed by contracted towing operators by order of the Asheville Police Department. If your vehicle was towed from a private lot, please check for posted towing company information to recover your vehicle.

 


Locating a towed vehicle

 

Owners may search for vehicles towed by the Asheville Police Department at https://search.autoreturn.com/ or by calling 855-310-1100 which can be reached twenty-four hours a day, seven days a week.

Using a license plate or VIN, you will be provided with information on where the vehicle is stored, where it was towed from, and the reason it was towed.

If your vehicle is not found in the system, please contact private towing companies for vehicles towed from private property without police involvement.

 

Notice: If you believe that your vehicle has been stolen, please contact The Asheville Police Department Communications at 828-252-1110.

 

Some vehicles may be identified as “on hold”. This means the police department is temporarily holding your vehicle. The Asheville Police Department will need to authorize the release of your vehicle.

For information or questions about a held vehicle call 828-259-5870 or 828-252-1110.

 


Required information to pick-up a vehicle

 

In addition to paying the towing and storage fees, you will need the following to retrieve your vehicle:

  • Proof of identity, such as a driver license or state-issued ID
  • Proof of vehicle ownership, such as a registration, title, or bill of sale
  • Proof of insurance

 

With proper identification, owners may retrieve personal property stored in a vehicle regardless of if the tow, repair, or storage fees for the vehicle has been paid. This includes items stored in the vehicle which are easily removed.

 


Storage lots

 

Storage lots contracted for Asheville Police Department are required to be available for vehicle retrieval from 7:00 a.m. to 7:00 p.m. The following are the maximum allowed fees that can be charged by towing companies for tows contracted by the Asheville Police Department.

Additional charges may be added for other needed equipment or services, as long as the equipment/charges are necessary and are not excessive for the situation. The tow company must provide an itemized bill to the vehicle owner upon retrieval of the vehicle.

 

 

Storage lot fees by contracted tow companies 

Storage lot fees

Service

Maximum fee

Standard tow charge $150.00
Storage fee $24 per day
After-hours release $40.00
Dolly $50.00
4-Wheel Drive (if required) $150.00
Vehicle tarping $20.00
Inside storage per 24-hour period $35.00
Winching $150.00
Overturned vehicle or rollover $250.00
Time and Labor $25.00 per hour

 


Towing issues

 

Notice: To report an issue with service from a tow company please reach out to AutoReturn. You may file reports online at https://www.autoreturn.com/contact-feedback/ or https://www.autoreturn.com/submit-claim/ for a damage claim.

 

Notice: To report an issue with a police officer or tow initiation please contact The Asheville Police Department (APD) at 828-252-1110.

 


Requesting a probable cause hearing

 

The request for a hearing must be filed, in writing, by the owner of the vehicle, with the magistrate’s office in the county where the vehicle was towed. The magistrate will set a hearing within seventy-two (72) hours of receiving the written hearing request.

 


Contact Information

 

The Asheville Police Department Communications
828-252-1110

For information or questions about a held vehicle call 828-259-5870 or 828-252-1110.

 


Updated 06/10/2021