What we do Last updated or reviewed on May 8, 2023 The Water Resources Department (WRD) provides drinking water to Asheville and the surrounding areas. WRD owns and operates three drinking water treatment plants, and maintains over 1700 miles of water lines in the distribution system. We’re working for you! To receive emergency texts directly from Buncombe County for breaking health and safety news text BCALERT on your smartphone to 888-777. Sign up for AVL Alerts online for information from the City of Asheville. AVL ! ALERT The Water Resources Department’s vision is to be an innovative leader in the water utility industry. Using the concept of continuous improvement, the department accepts the challenges of providing regional customers with water to enhance their quality of life, serving as stewards over the most vital of all natural resources, and empowering department employees to meet customer needs by providing the finest drinking water in the United States at competitive prices. Mission It is the mission of the Water Resources Department to manage and protect community resources and to provide the highest quality of water service to customers. The department will do this in the following ways: Continuous improvement in products, systems and processes to maximize customer satisfaction; Continuous communication among and between staff, customers and governing board; Continuous involvement with the community and region; Valuing honesty, hard work, creativity, faith in each other, perseverance, and respect for diversity. General Information The 2022 Annual Water Quality Report is available, also translated into Spanish, Ukrainian, and Russian. The City of Asheville owns 22,000 acres of forested mountains surrounding our primary watershed, which makes it one of the largest municipally owned watersheds in the United States. The water department takes the responsibility of protecting the watersheds seriously, which is why most of the land is preserved in conservation easements, protected from development and pollution. The Water Resources Department owns and operates three water treatment plants: North Fork (located in Black Mountain), William DeBruhl (located in Swannanoa), and Mills River (located near the Asheville Regional airport). The North Fork and DeBruhl watersheds are pristine. The reservoirs are fed by pure mountain streams, which are protected from industrial and agricultural contaminants. The Mills River watershed is less pristine, but also provides a valuable source, especially as population grows. The facility was built with the intent to expand with growing demand. The Mills River watershed covers 47,440 acres, 75% of which lies in the Pisgah National Forest. It includes a trout fishery, fish and wildlife habitat, and a recreational resource. The Mills River plant uses ozone in addition to chlorine for disinfection. For more information about our treatment, distribution, and quality control, read our annual water quality report. ISO 14001 Environmental Management System In 2004, the City of Asheville Water Resources Department became the first ISO 14001 certified water utility in North Carolina, proving that practices and procedures were implemented to protect the environment. The water department has maintained certification for almost twenty years, showing that a commitment to protect the environment continues to be a priority for the department. The Water Resources Department is committed to managing and protecting the community’s resources and to providing the highest quality of water service to customers through: Continuous Improvement in the product, systems, and processes to maximize customer satisfaction; Communication among and between staff, customers, vendors, contractors, and governing board; Compliance with relevant federal, state, and local environmental regulations; Commitment to a clean, healthy environment through prevention of pollution. Christmas 2022 Water Outage After Action Report Read the After Action Report here. Connect Address 70 Court Plaza, Asheville, NC 28801 Mailing Address PO Box 7148, Asheville, NC 28802 Phone Number 828-251-1122 Email Address egovutility@ashevillenc.gov Business HoursMonday-Friday, 8:00 a.m. - 5 p.m. (in person starting at 8 a.m., phones starting at 9 a.m.)DirectorDavid MeltonAdditional LinksStaff Directory Related Services Learn more about our water, the environment and waste reduction The City of Asheville Water Resources Department has an education program. We offer tours of our water treatment plants, as well as lessons on the environment and water quality. Pay your water bill How to pay your water bill, with convenient online, automatic draft, mail or in person options. Rates and Fees View a list of water consumption charges for various types of activities, as well as information on other water fees. Sewer services Find out about sewerage services provided by Metropolitan Sewerage District (MSD), and how to ask questions and find additional information. Water quality and advisories View the yearly water quality report, current advisories and outages, as well as register to be notified of advisories in your area. Start or stop water service Instructions for starting or stopping water service. Higher than expected bills What to do if you have received a bill that seems too high, which may be a sign of a water leak. Enroll in e-billing Go green with E-Billing for your water utility services. Explore Related ServicesRelated Projects Water Meter Replacement Project The City of Asheville is in the process of replacing all water meters with an Advanced Metering Infrastructure (AMI) system. Neighborhood Water Line Enhancement Projects Area 6 This project area includes Old Shoals Extension, Monte Vista Place, Downing Street, Frederick Street, Britt Drive, Hilltopia and Plateau Road, Pine Tree Drive, Livingston Street and Depot Street. Neighborhood Water Line Enhancement Projects Area 5 This project area includes Brevard Road, Brookwood Road (North Asheville), Greely Street and Cove Lane, Joe Jenkins Road, Hazel Mill Road, Muirfield Subdivision, South Tunnel Road, and Swannanoa River Road. Explore Related ProjectsWater News Asheville City Council approves south Asheville water infrastructure improvements Posted on May 10, 2023May 10, 2023 by Christy Edwards On May 9, 2023, Asheville City Council approved a contract for the engineering services of Hazen and Sawyer for improvements to the South Buncombe Pump Station and Concord Water Service Area. This water infrastructure improvement project serves portions of Biltmore Village, Shiloh, Sweeten Creek, Royal Pines, Mills Gap and Concord water service areas. This project [...] Climate Justice Data Map provides valuable information during water outage Posted on April 17, 2023 by Christy Edwards Climate Justice tools and resources can help operationalize lessons and information gathered in “clear skies” times to react and respond with informed, data driven actions during times of stress and crisis. Reports and data sets from the multi-year process of analyzing Asheville’s climate threats and assets, interviewing community members and hosting community conversations culminated in [...] City offices to close on Friday, April 7 Posted on April 4, 2023 by Jessica Hughes Asheville City government offices will be closed Friday, April 7 . Here is a look at City services affected by this holiday. ART bus service ART bus service routes and facilities will operate on a holiday schedule, which is the same as the Sunday schedule. Good Friday is one of six days ART runs on a reduced [...] Explore Water News
Learn more about our water, the environment and waste reduction The City of Asheville Water Resources Department has an education program. We offer tours of our water treatment plants, as well as lessons on the environment and water quality.
Pay your water bill How to pay your water bill, with convenient online, automatic draft, mail or in person options.
Rates and Fees View a list of water consumption charges for various types of activities, as well as information on other water fees.
Sewer services Find out about sewerage services provided by Metropolitan Sewerage District (MSD), and how to ask questions and find additional information.
Water quality and advisories View the yearly water quality report, current advisories and outages, as well as register to be notified of advisories in your area.
Higher than expected bills What to do if you have received a bill that seems too high, which may be a sign of a water leak.
Water Meter Replacement Project The City of Asheville is in the process of replacing all water meters with an Advanced Metering Infrastructure (AMI) system.
Neighborhood Water Line Enhancement Projects Area 6 This project area includes Old Shoals Extension, Monte Vista Place, Downing Street, Frederick Street, Britt Drive, Hilltopia and Plateau Road, Pine Tree Drive, Livingston Street and Depot Street.
Neighborhood Water Line Enhancement Projects Area 5 This project area includes Brevard Road, Brookwood Road (North Asheville), Greely Street and Cove Lane, Joe Jenkins Road, Hazel Mill Road, Muirfield Subdivision, South Tunnel Road, and Swannanoa River Road.
Asheville City Council approves south Asheville water infrastructure improvements Posted on May 10, 2023May 10, 2023 by Christy Edwards On May 9, 2023, Asheville City Council approved a contract for the engineering services of Hazen and Sawyer for improvements to the South Buncombe Pump Station and Concord Water Service Area. This water infrastructure improvement project serves portions of Biltmore Village, Shiloh, Sweeten Creek, Royal Pines, Mills Gap and Concord water service areas. This project [...]
Climate Justice Data Map provides valuable information during water outage Posted on April 17, 2023 by Christy Edwards Climate Justice tools and resources can help operationalize lessons and information gathered in “clear skies” times to react and respond with informed, data driven actions during times of stress and crisis. Reports and data sets from the multi-year process of analyzing Asheville’s climate threats and assets, interviewing community members and hosting community conversations culminated in [...]
City offices to close on Friday, April 7 Posted on April 4, 2023 by Jessica Hughes Asheville City government offices will be closed Friday, April 7 . Here is a look at City services affected by this holiday. ART bus service ART bus service routes and facilities will operate on a holiday schedule, which is the same as the Sunday schedule. Good Friday is one of six days ART runs on a reduced [...]