What we do


We’re working for you!

All departments within the City of Asheville are operating. The Water Resources Department will continue to provide clean, safe drinking water throughout this event. City Hall is closed to the public, but water bills can be paid online, by phone (828-251-1122), or at the drop box near the Public Works Building (161 S. Charlotte Street). The customer service call center is open and will continue to answer and respond to calls. Crews will continue to respond to water main breaks.

This is an evolving situation. Our partners in Buncombe County are a great resource for the latest information on our community’s COVID-19 response. To receive emergency texts directly from Buncombe County for breaking health and safety news text BCALERT on your smartphone to 888-777.  Sign up for AVL Alerts online for information from the City of Asheville.

 


Our vision is that the Water Resources Department will be the innovative leader in the water utility industry. Using the concept of continuous improvement, the department accepts the challenges of providing regional customers with water to enhance their quality of life, serving as stewards over the most vital of all natural resources, and empowering department employees to meet customer needs by providing the finest drinking water in the United States at competitive prices.

 


Mission

 

It is the mission of the Water Resources Department to manage and protect community resources and to provide the highest quality of water service to customers. The department will do this in the following ways:

  • Continuous improvement in products, systems and processes to maximize customer satisfaction;
  • Continuous communication among and between staff, customers and governing board;
  • Continuous involvement with the community and region;
  • Valuing honesty, hard work, creativity, faith in each other, perseverance, and respect for diversity.

 


General Information

 

The 2019 Annual Water Quality Report is available.

The City of Asheville owns 22,000 acres of forested mountains surrounding our primary watershed, which makes it one of the largest municipally owned watersheds in the United States. We take the responsibility of protecting our watershed seriously, which is why most of the land is preserved in conservation easements, protected from development and pollution.
The Water Resources Department owns and operates three water treatment plants: North Fork (located in Black Mountain), William DeBruhl (located in Swannanoa), and Mills River (located near the Asheville Regional airport). The North Fork and DeBruhl watersheds are pristine. The reservoirs are fed by pure mountain streams, which are protected from industrial and agricultural contaminants. The Mills River watershed is less pristine, but also provides a valuable source, especially as population grows. The facility was built with the intent to expand with growing demand. The Mills River watershed covers 47,440 acres, 75% of which lies in the Pisgah National Forest. It includes a trout fishery, fish and wildlife habitat, and a recreational resource. The Mills River plant uses ozone in addition to chlorine for disinfection.
For more information about our treatment, distribution, and quality control, read our annual water quality report.

 


ISO 14001 Environmental Management System

 

In 2004, the City of Asheville Water Resources Department became the first ISO 14001 certified water utility in North Carolina, proving that we had implemented practices and procedures to do our part to protect the environment.  In 2019, we were re-certified for the 15th year by NSF, showing that our commitment to protect the environment continues to be a priority for our department.

The Water Resources Department is committed to managing and protecting the community’s resources and to providing the highest quality of water service to customers through:

  • Continuous Improvement  in the product, systems, and processes to maximize customer satisfaction;
  • Communication  among and between staff, customers, vendors, contractors, and governing board;
  • Compliance  with relevant federal, state, and local environmental regulations;
  • Commitment  to a clean, healthy environment through prevention of pollution.

 


Updated 03/02/2020


 

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Pay your water bill

How to pay your water bill, with convenient online, automatic draft, mail or in person options.

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Rates and Fees

View a list of water consumption charges for various types of activities, as well as information on other water fees.

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Sewer services

Find out about sewerage services provided by Metropolitan Sewerage District (MSD), and how to ask questions and find additional information.

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Water quality and advisories

View the yearly water quality report, current advisories and outages, as well as register to be notified of advisories in your area.

Water News

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City of Asheville to temporarily suspend water disconnections

    In response to the COVID-19 public health emergency, Asheville Water Resources will suspend all water account disconnections due to non-payment of City of Asheville combined utility bills.  During this time, we want to ensure all Asheville water customers have access to clean drinking water and wastewater services. In suspending water disconnections, the City hopes to [...]

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Asheville City Council approves pilot program designed to reduce discolored water following water line breaks or outages  

  As the City of Asheville works to proactively maintain and invest in Asheville’s water system, Water Resources will begin a pilot program this year to identify ways to enhance its flushing program as a tool to help mitigate impacts to our customers.   At their Feb. 25 meeting, City Council authorized execution of a $50,000 contract with [...]

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Asheville is focused on delivering safe, clean water to our customers every time they turn on that tap 

  We’ve heard a lot following this month’s waterline break!  As we continue to invest millions of dollars in our water delivery system, there may be disruptions. While City staff do their best to minimize the inconvenience of water outages and boil water advisories, they will unfortunately happen from time to time. And we are doing everything [...]