What we do

Our vision is that the Water Resources Department will be the innovative leader in the water utility industry. Using the concept of continuous improvement, the department accepts the challenges of providing regional customers with water to enhance their quality of life, serving as stewards over the most vital of all natural resources, and empowering department employees to meet customer needs by providing the finest drinking water in the United States at competitive prices.

 


Mission

It is the mission of the Water Resources Department to manage and protect community resources and to provide the highest quality of water service to customers. The department will do this in the following ways:

  • Continuous improvement in products, systems and processes to maximize customer satisfaction;
  • Continuous communication among and between staff, customers and governing board;
  • Continuous involvement with the community and region;
  • Valuing honesty, hard work, creativity, faith in each other, perseverance, and respect for diversity.

 


General Information

2018 Annual Water Quality report is available here.

The City of Asheville owns 22,000 acres of forested mountains surrounding our primary watershed, which makes it one of the largest municipally owned watersheds in the United States. We take the responsibility of protecting our watershed seriously, which is why most of the land is preserved in conservation easements, protected from development and pollution.
The Water Resources Department owns and operates three water treatment plants: North Fork (located in Black Mountain), William DeBruhl (located in Swannanoa), and Mills River (located near the Asheville Regional airport). The North Fork and DeBruhl watersheds are pristine. The reservoirs are fed by pure mountain streams, which are protected from industrial and agricultural contaminants. The Mills River watershed is less pristine, but also provides a valuable source, especially as population grows. The facility was built with the intent to expand with growing demand. The Mills River watershed covers 47,440 acres, 75% of which lies in the Pisgah National Forest. It includes a trout fishery, fish and wildlife habitat, and a recreational resource. The Mills River plant uses ozone in addition to chlorine for disinfection.
For more information about our treatment, distribution, and quality control, read our annual water quality report.


ISO 14001 Environmental Management System

In 2004, the City of Asheville Water Resources Department became the first ISO 14001 certified water utility in North Carolina, proving that we had implemented practices and procedures to do our part to protect the environment.  In 2019, we were re-certified for the 15th year by NSF, showing that our commitment to protect the environment continues to be a priority for our department.

The Water Resources Department is committed to managing and protecting the community’s resources and to providing the highest quality of water service to customers through:

  • Continuous Improvement  in the product, systems, and processes to maximize customer satisfaction;
  • Communication  among and between staff, customers, vendors, contractors, and governing board;
  • Compliance  with relevant federal, state, and local environmental regulations;
  • Commitment  to a clean, healthy environment through prevention of pollution.

 

 

 

Related Services

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Pay your water bill

How to pay your water bill, with convenient online, automatic draft, mail or in person options.

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Rates and Fees

View a list of water consumption charges for various types of activities, as well as information on other water fees.

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Sewer services

Find out about sewerage services provided by Metropolitan Sewerage District (MSD), and how to ask questions and find additional information.

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Water quality and advisories

View the yearly water quality report, current advisories and outages, as well as register to be notified of advisories in your area.

Water News

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Asheville is focused on delivering safe, clean water to our customers every time they turn on that tap 

  We’ve heard a lot following this month’s waterline break!  As we continue to invest millions of dollars in our water delivery system, there may be disruptions. While City staff do their best to minimize the inconvenience of water outages and boil water advisories, they will unfortunately happen from time to time. And we are doing everything [...]

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Crews flushing pockets of discolored water following transmission line break

  Asheville Water Maintenance crews are flushing lines of discolored water following the break of a 24-inch transmission line in east Asheville late Tuesday night. The entire water system is not affected, but discolored water is showing up in pockets from the 200 block of Patton Avenue downtown, to portions of Hilliard Avenue, Amboy Road and as [...]

photo of water being poured into a glass
City of Asheville lifts system-wide boil water advisory; 1,000 customers still affected

  The City’s system-wide boil water advisory has been cancelled but remains in effect for 1,000 customers in east Asheville.   Out of an abundance of caution the City of Asheville issued a system-wide boil water advisory when a 24-inch transmission waterline ruptured Tuesday night.   As Water Maintenance worked through this repair today, they discovered not all customers would [...]