What we do

Our vision is that the Water Resources Department will be the innovative leader in the water utility industry. Using the concept of continuous improvement, the department accepts the challenges of providing regional customers with water to enhance their quality of life, serving as stewards over the most vital of all natural resources, and empowering department employees to meet customer needs by providing the finest drinking water in the United States at competitive prices.

 


Mission

It is the mission of the Water Resources Department to manage and protect community resources and to provide the highest quality of water service to customers. The department will do this in the following ways:

  • Continuous improvement in products, systems and processes to maximize customer satisfaction;
  • Continuous communication among and between staff, customers and governing board;
  • Continuous involvement with the community and region;
  • Valuing honesty, hard work, creativity, faith in each other, perseverance, and respect for diversity.

 


General Information

2018 Annual Water Quality report is available here.

The City of Asheville conducts limited field trips to our water treatment plants. Tours are only available for students and their teachers. Please call Tanya Rose, Education & ISO Program Coordinator, at 828-259-5971 for more information or to make an appointment.

 


ISO 14001 Environmental Management System

In 2004, the City of Asheville Water Resources Department became the first ISO 14001 certified water utility in North Carolina, proving that we had implemented practices and procedures to do our part to protect the environment.  In 2019, we were re-certified by the National Sanitation Foundation (NSF) showing that our commitment to protect the environment continues to be a priority for our department.

The Water Resources Department is committed to managing and protecting the community’s resources and to providing the highest quality of water service to customers through:

  • Continuous Improvement  in the product, systems, and processes to maximize customer satisfaction;
  • Communication  among and between staff, customers, vendors, contractors, and governing board;
  • Compliance  with relevant federal, state, and local environmental regulations;
  • Commitment  to a clean, healthy environment through prevention of pollution.

 

 

 

Related Services

Pay your water bill

How to pay your water bill, with convenient online, automatic draft, mail or in person options.

Rates & Fees

A list of water consumption charges for various types of activities, as well as information on other water fees.

Sewer Services

Find out about sewerage services provided by Metropolitan Sewerage District (MSD), and how to ask questions and find additional information.

Water Quality & Advisories

View the yearly water quality report, current advisories and outages, as well as register to be notified of advisories in your area.

Water News

Water repair photo
Wet Lab video: Hands-on facility where Asheville Water Maintenance workers build their skills

  Before they hit the field and real waterline break and installation situations, Asheville Water Resources puts its maintenance employees to the test in a hands-on simulation setting. They get wet!   Tim Burdine’s job: Ensuring that the approximately 1,700 miles of waterline in Asheville’s water system keeps flowing. Burdine, Asheville Water Maintenance Division Manager, has been on the [...]

Waterline transmission installation
City of Asheville water transmission line projects beginning, discoloration possible

  At a glance Asheville Water System receiving an upgrade critical to protecting our community from water loss during a major flood, as what happened during the Flood of 2004. This involves installation of a third water transmission line. Once installed the transmission line will need to be tied into two existing transmission lines. There is the possibility this could [...]