Utility Bill Assistance

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To reach a customer service representative, dial 828-251-1122 (press option 2).

Pay Online

The City has created a new and improved customer self service system. Online payment is fast, convenient and easy, visit our Customer Portal to make a payment or enroll in e-billing.


Enroll in E-Billing


The self service system can be found at Customer Self Service System FAQs.

To create and access your account, please visit Customer Self Service

Watch our video to register with and use Utility Express Pay:


Pay by Phone

Have your Combined Utility Statement handy, as you will need your account and customer numbers to ensure your payment is posted to the correct account.

Dial 828-251-1122 (press option 1).

The interactive voice response system will walk you through the process. You can make a payment from your checking or savings account, or with a Visa, MasterCard or Discover credit card, or an e-check.  There is no convenience fee for paying over the phone.

Paying your bill by phone can be found at Pay by Phone FAQs.


Pay in Person

You may pay in person at Asheville City Hall at 70 Court Plaza. Please bring your payment to the Customer Services Division on the first floor of City Hall.


Drop box 1

City of Asheville
Public Works Building
161 South Charlotte Street

Please note that payments placed in this drop box are not processed until the next business day.


Drop box 2

City-County Plaza
first roundabout when entering the plaza.

Please note that payments placed in this drop box after 4:30 p.m. are not posted until the next business day.


Pay through the mail

Water bills are mailed in convertible envelopes that fold into return mailers. Please include your payment in this return envelope along with your payment stub and send it back using the U.S. Postal Service.

If you lose your return mailer, you can use your own envelope. Send payment to:

City of Asheville
Customer Services Division
P.O. Box 733
Asheville, NC 28802


Contact Information

Customer Service



Holiday Closings

City offices are closed on the following holidays:

  • January 1, 2024 for New Year
  • January 15, 2024 for Martin Luther King, Jr day
  • March 29, 2024 for Good Friday
  • May 27, 2024 for Memorial Day
  • June 19, 2024 for Juneteenth
  • July 4, 2024 for Independence Day
  • September 2, 2024 for Labor Day
  • November 11, 2024 for Veteran’s Day
  • November 28, 2024 for Thanksgiving
  • November 29, 2024 for Thanksgiving
  • December 24-26, 2024 for Christmas
  • January 1, 2025 for New Year