What we do Last updated or reviewed on January 20, 2026 The Water Resources Department (WRD) provides drinking water to Asheville and the surrounding areas. WRD owns and operates three drinking water treatment plants, and maintains over 1700 miles of water lines in the distribution system. We’re working for you! To receive emergency texts directly from Buncombe County for breaking health and safety news text BCALERT on your smartphone to 99411. Sign up for AVL Alerts online for information from the City of Asheville. AVL ! ALERT The Water Resources Department’s vision is to be an innovative leader in the water utility industry. Using the concept of continuous improvement, the department accepts the challenges of providing regional customers with water to enhance their quality of life, serving as stewards over the most vital of all natural resources, and empowering department employees to meet customer needs by providing the finest drinking water in the United States at competitive prices. Mission It is the mission of the Water Resources Department to manage and protect community resources and to provide the highest quality of water service to customers. The department will do this in the following ways: Continuous improvement in products, systems and processes to maximize customer satisfaction; Continuous communication among and between staff, customers and governing board; Continuous involvement with the community and region; Valuing honesty, hard work, creativity, faith in each other, perseverance, and respect for diversity. Annual Water Quality Report The 2024 Annual Water Quality Report is available, and is also available translated into Spanish, Ukrainian, and Russian. Connect Address 70 Court Plaza, Asheville, NC 28801 Mailing Address PO Box 7148, Asheville, NC 28802 Phone Number 828-251-1122 Email Address egovutility@ashevillenc.gov Business HoursMonday-Friday, 8:00 a.m. - 5 p.m. (in person starting at 8 a.m., phones starting at 9 a.m.)Interim DirectorBill HartAdditional LinksStaff Directory Related Services Environmental and Education Opportunities The City of Asheville Water Resources Department has an education program. We offer tours of our water treatment plants, as well as lessons on the environment and water quality. Pay your water bill How to pay your water bill, with convenient online, automatic draft, mail or in person options. Charges and Fees View a list of water consumption charges for various types of activities, as well as information on other water fees. Sewer services Find out about sewerage services provided by Metropolitan Sewerage District (MSD), and how to ask questions and find additional information. Water quality and advisories View the yearly water quality report, current advisories and outages, as well as register to be notified of advisories in your area. Start or stop water service Instructions for starting or stopping water service. Higher than expected bills What to do if you have received a bill that seems too high, which may be a sign of a water leak. Enroll in e-billing Go green with E-Billing for your water utility services. Explore Related ServicesRelated Projects Neighborhood Water Line Enhancement Projects Area 7 This project area includes the Beacon Village area in Swannanoa and Joyner Avenue in west Asheville. McDowell Street Water Line Replacement Starting in late summer 2024, Hyatt Pipeline, LLC will replace approximately 6,600 feet of 12-inch water line on Short McDowell Street and on McDowell Street from Meadow Road to Southside Avenue. As much work as possible will be done at night to minimize traffic disruption. Shiloh Water Service Line Inventory and Replacement The City of Asheville Water Resources has received a $2 Million grant to help determine the water service line material on both sides of a water meter – the utility- and customer-owned sections. The grant will allow the City to replace any water service lines that are found to be lead or galvanized iron pipe on both the utility- and customer-owned sections. Explore Related ProjectsWater News City of Asheville Winter Storm Informational Updates Posted on January 22, 2026January 25, 2026 by Kim Miller This post will contain the most recent information pertaining to the extreme winter weather forecasted for our area. Please monitor for rolling updates City of Asheville December & January holiday closings and service impacts Posted on December 17, 2025December 17, 2025 by Kim Miller Click to read more. City of Asheville offices close Nov. 27 & 28 in observance of the Thanksgiving holiday Posted on November 20, 2025November 20, 2025 by Kim Miller City offices will be closed to oberve the Thanksgiving Holiday. The City wishes all in our community a safe and festive holiday. Explore Water News
Environmental and Education Opportunities The City of Asheville Water Resources Department has an education program. We offer tours of our water treatment plants, as well as lessons on the environment and water quality.
Pay your water bill How to pay your water bill, with convenient online, automatic draft, mail or in person options.
Charges and Fees View a list of water consumption charges for various types of activities, as well as information on other water fees.
Sewer services Find out about sewerage services provided by Metropolitan Sewerage District (MSD), and how to ask questions and find additional information.
Water quality and advisories View the yearly water quality report, current advisories and outages, as well as register to be notified of advisories in your area.
Higher than expected bills What to do if you have received a bill that seems too high, which may be a sign of a water leak.
Neighborhood Water Line Enhancement Projects Area 7 This project area includes the Beacon Village area in Swannanoa and Joyner Avenue in west Asheville.
McDowell Street Water Line Replacement Starting in late summer 2024, Hyatt Pipeline, LLC will replace approximately 6,600 feet of 12-inch water line on Short McDowell Street and on McDowell Street from Meadow Road to Southside Avenue. As much work as possible will be done at night to minimize traffic disruption.
Shiloh Water Service Line Inventory and Replacement The City of Asheville Water Resources has received a $2 Million grant to help determine the water service line material on both sides of a water meter – the utility- and customer-owned sections. The grant will allow the City to replace any water service lines that are found to be lead or galvanized iron pipe on both the utility- and customer-owned sections.
City of Asheville Winter Storm Informational Updates Posted on January 22, 2026January 25, 2026 by Kim Miller This post will contain the most recent information pertaining to the extreme winter weather forecasted for our area. Please monitor for rolling updates
City of Asheville December & January holiday closings and service impacts Posted on December 17, 2025December 17, 2025 by Kim Miller Click to read more.
City of Asheville offices close Nov. 27 & 28 in observance of the Thanksgiving holiday Posted on November 20, 2025November 20, 2025 by Kim Miller City offices will be closed to oberve the Thanksgiving Holiday. The City wishes all in our community a safe and festive holiday.
