What we do Last updated or reviewed on March 19, 2026 The Water Resources Department (WRD) provides drinking water to Asheville and the surrounding areas. WRD owns and operates three drinking water treatment plants, and maintains over 1700 miles of water lines in the distribution system. We’re working for you! To receive emergency texts directly from Buncombe County for breaking health and safety news text BCALERT on your smartphone to 99411. Sign up for AVL Alerts online for information from the City of Asheville. AVL ! ALERT The Water Resources Department’s vision is to be an innovative leader in the water utility industry. Using the concept of continuous improvement, the department accepts the challenges of providing regional customers with water to enhance their quality of life, serving as stewards over the most vital of all natural resources, and empowering department employees to meet customer needs by providing the finest drinking water in the United States at competitive prices. Mission It is the mission of the Water Resources Department to manage and protect community resources and to provide the highest quality of water service to customers. The department will do this in the following ways: Continuous improvement in products, systems and processes to maximize customer satisfaction; Continuous communication among and between staff, customers and governing board; Continuous involvement with the community and region; Valuing honesty, hard work, creativity, faith in each other, perseverance, and respect for diversity. Annual Water Quality Report The 2025 Annual Water Quality Report Brochure is available. Translations available here: Russian Spanish Ukrainian Connect Address 70 Court Plaza, Asheville, NC 28801 Mailing Address PO Box 7148, Asheville, NC 28802 Phone Number 828-251-1122 Email Address egovutility@ashevillenc.gov Business HoursMonday-Friday, 8:00 a.m. - 5 p.m. (in person starting at 8 a.m., phones starting at 9 a.m.)DirectorBill HartAdditional LinksStaff Directory Related Services Environmental and Education Opportunities The City of Asheville Water Resources Department has an education program. We offer tours of our water treatment plants, as well as lessons on the environment and water quality. Pay your water bill How to pay your water bill, with convenient online, automatic draft, mail or in person options. Charges and Fees View a list of water consumption charges for various types of activities, as well as information on other water fees. Sewer services Find out about sewerage services provided by Metropolitan Sewerage District (MSD), and how to ask questions and find additional information. Water quality and advisories View the yearly water quality report, current advisories and outages, as well as register to be notified of advisories in your area. Start or stop water service Instructions for starting or stopping water service. Higher than expected bills What to do if you have received a bill that seems too high, which may be a sign of a water leak. Enroll in e-billing Go green with E-Billing for your water utility services. Explore Related ServicesRelated Projects Neighborhood Water Line Enhancement Projects Area 8 The project is located in various neighborhoods and commercial corridors throughout the water service district. Neighborhood Water Line Enhancement Projects Area 7 This project area includes the Beacon Village area in Swannanoa and Joyner Avenue in west Asheville. McDowell Street Water Line Replacement Starting in late summer 2024, Hyatt Pipeline, LLC will replace approximately 6,600 feet of 12-inch water line on Short McDowell Street and on McDowell Street from Meadow Road to Southside Avenue. As much work as possible will be done at night to minimize traffic disruption. Explore Related ProjectsWater News Water Resources Department brings infrastructure improvements to several Asheville neighborhoods Posted on March 10, 2026March 11, 2026 by Christy Edwards Hey, Asheville neighbors! The City of Asheville Water Resources Department is bringing infrastructure improvements to your neighborhood! Several smaller waterline replacement projects have been planned for 2026. Bill Hart named as City of Asheville Water Resources Director Posted on March 9, 2026March 9, 2026 by Christy Edwards Bill Hart has been named as City of Asheville Water Resources Director, effective March 16, 2026. City of Asheville announces nearly $7 million in additional Helene recovery funds from FEMA and state Posted on March 2, 2026 by Kim Miller Asheville receives additional federal and state funds to assist the City's continued Helene recovery efforts Explore Water News
Environmental and Education Opportunities The City of Asheville Water Resources Department has an education program. We offer tours of our water treatment plants, as well as lessons on the environment and water quality.
Pay your water bill How to pay your water bill, with convenient online, automatic draft, mail or in person options.
Charges and Fees View a list of water consumption charges for various types of activities, as well as information on other water fees.
Sewer services Find out about sewerage services provided by Metropolitan Sewerage District (MSD), and how to ask questions and find additional information.
Water quality and advisories View the yearly water quality report, current advisories and outages, as well as register to be notified of advisories in your area.
Higher than expected bills What to do if you have received a bill that seems too high, which may be a sign of a water leak.
Neighborhood Water Line Enhancement Projects Area 8 The project is located in various neighborhoods and commercial corridors throughout the water service district.
Neighborhood Water Line Enhancement Projects Area 7 This project area includes the Beacon Village area in Swannanoa and Joyner Avenue in west Asheville.
McDowell Street Water Line Replacement Starting in late summer 2024, Hyatt Pipeline, LLC will replace approximately 6,600 feet of 12-inch water line on Short McDowell Street and on McDowell Street from Meadow Road to Southside Avenue. As much work as possible will be done at night to minimize traffic disruption.
Water Resources Department brings infrastructure improvements to several Asheville neighborhoods Posted on March 10, 2026March 11, 2026 by Christy Edwards Hey, Asheville neighbors! The City of Asheville Water Resources Department is bringing infrastructure improvements to your neighborhood! Several smaller waterline replacement projects have been planned for 2026.
Bill Hart named as City of Asheville Water Resources Director Posted on March 9, 2026March 9, 2026 by Christy Edwards Bill Hart has been named as City of Asheville Water Resources Director, effective March 16, 2026.
City of Asheville announces nearly $7 million in additional Helene recovery funds from FEMA and state Posted on March 2, 2026 by Kim Miller Asheville receives additional federal and state funds to assist the City's continued Helene recovery efforts
