Set-Out Services for Residents with Disabilities Last updated or reviewed on March 21, 2023 Request for Special Set-Out Service Who is eligible? Residents with physical challenges who are unable to take their trash and/or recycling to the curb on collection day may be eligible for set-out service (‘door-side’ collection) at no additional charge per the City Code of Ordinances. Challenges may be temporary or long-term, and may include hardship cases such as age, disability, or infirmity. Residents are NOT eligible for free set-out service if there is another person capable of taking the trash and/or recycling to the curb at the residence. (If you would like to pay for set-out service as a convenience only, please call the Sanitation office at 828-259-5857. The current fee is $255/year for trash collection and $255/year for recycling collection.) How No-Cost Special Set-Out Service Works Set-Out Service can be requested long-term or temporarily. Sanitation will periodically request confirmation of need for long-term cases. Sanitation and/or Recycling staff will retrieve your trash and recyclables from the front, side, or back of your home at the designated location. Workers are not permitted to enter any home, garage, shed or other enclosed structure to collect trash and/or recycling. All trash must be bagged before it is placed into your trash receptacle. Any loose trash will not be collected. All recyclables should be loose and unbagged. If you have a recycling question, please contact Curbside Management, Inc. at 828-252-2532. You can find your trash and recycling collection schedule online at ashevillenc.gov/AVLcollects. Failure to comply with guidelines for set-out service will result in discontinuation of the service How to apply for No-Cost Special Set-Out Service Complete the form linked here. A physician must sign the form, or submit a signed letter stating the special service is needed. Please contact the Sanitation office at 828-259-5857 or sanitation@ashevillenc.gov if you would like us to mail you a blank application form. Submit the form via mail or email to: Sanitation Division, Public Works Department, P.O. Box 7148, Asheville, NC 28802 OR sanitation@ashevillenc.gov. A Sanitation Supervisor will contact you to discuss the request and arrange a visit to determine the location for trash and recycling collection. Click here to download the application form for special set-out service, or contact the Sanitation office to receive a blank form in the mail. UPON RECEIPT OF THIS VERIFICATION FORM, YOU WILL BE CONTACTED BY THE SANITATION DIVISION FOR AN ON-SITE MEETING TO IDENTIFY LOCATION FOR COLLECTION.
