Victim & Witness Services

The Asheville Police Department is committed to providing a caring, supportive and compassionate level of response to individuals who work and reside in Asheville, and to those who visit the city and require law enforcement assistance. Two victim advocates are available within the Victim Services Unit to assist crime victims, witnesses, and their families with needed support and guidance. 

Crisis intervention and a variety of support services may be provided to assist a person who is recovering from emotional and/or physical injuries that occurred as a result of a crime or traumatic incident. The victim advocates strive to assist crime victims in being and feeling safe. They allow victims the opportunity to share their experience and provide them with the knowledge of what to expect going forward.

The following services are available free of charge to crime victims and their family members who have been the victim of a crime within the Asheville City limits and have reported the incident to the Asheville Police Department:

  • Personal safety planning and crime prevention information
  • Referrals to agencies that provide emergency food, clothing, shelter and transportation assistance
  • Referrals to professional counseling and support groups, social services and criminal justice system agencies for information and services
  • Information on the status of the investigation and offender's custody
  • Safety options for individuals who are intimidated, harassed, threatened, or frightened as the result of a crime
  • Assistance in applying for victims compensation, when applicable
  • Property return assistance

Depending on availability or need, victims advocates may also assist in accompanying victims/witnesses to interviews, photo lineups, case related meetings. They may also provide information and emotional support during certain law enforcement and court proceedings.

All services are confidential to the extent consistent with applicable law.

Some individuals, such as family members of a homicide victim, victims of domestic violence or sexual assault, the elderly and people with a disability may require specialized attention. The victim advocates reach out to these individuals to assess their needs, connect them with appropriate services, provide case information, guide them through the criminal justice system and assist them in their healing process.

Victim Compensation

Victims of crime, who were not involved in criminal activity and are cooperative with law enforcement, may be reimbursed for financial losses that are not covered by their own insurance company. Claims are investigated in Raleigh or eligibility determination regarding medical and counseling expenses, funeral expenses, and in some cases lost wages.

Applications are available online at website, by calling 1-800-826-6200, or through the APD Victim Services Unit.

Community Resources:

Buncombe County Family Justice Center

All-in one services for victims of domestic violence,
sexual assault and elder abuse

(828) 250-6900


24 hour sexual violence crisis line

(828) 255-7576 
24 hour domestic violence crisis line
(828) 254-0516

Mobile Crisis Hotline (C3356)

24 hour support for persons in crisis

(888) 573-1006

Asheville/Buncombe United Way

24/7 assistance hotline -
Help accessing community resources

211 or

(866) 401-6342

Pisgah Legal Services

Free or low cost legal advice to low income clients 
regarding civil cases

(828) 253-0406 

Asheville-Buncombe Community
Christian Ministry (ABCCM)

Crisis, shelter, medical & jail ministries

(828) 259-5300

Buncombe County
Department of Social Services (DSS)

Medicaid, food stamps, and emergency services

(828) 250-5500 


Contact Information

The Victim Services Unit is located within the Criminal Investigations Section of the Asheville Police Department.
Office hours are Monday through Friday, 8:30 a.m. to 5:00 p.m.

For assistance please contact:

Raine Harrison
Victim Services Coordinator
(828) 259-5912