Inspections


INSPECTIONS UPDATE:  MODIFIED OPERATIONS DUE TO CORONAVIRUS

The City of Asheville is modifying its operations until further notice to protect residents and City staff while minimizing the spread of COVID-19 in our community.

The Development Services Department (DSD) requests that contractors maintain a clean and safe environment for City staff so we may continue to provide inspection services. Please follow CDC guidelines for maintaining social distancing, frequently cleaning and disinfecting surfaces, and requiring sick personnel to stay home. E.O. 180 outlines requirements for wearing face coverings. 

Field inspections will continue, with modifications made to accommodate social distancing on the job site. 

  • Commercial or Residential inspections that cannot occur due to illness or concern on the part of the homeowner, contractor or inspector will be rescheduled (and documented in the inspection results). 
  • Inspections for stand-alone/multi-trade permits that require entering a private home will not be performed at this time unless it is deemed an emergency (e.g., restoring power or heat) or the inspection can be performed as a Remote Inspection.
  • Inspections at facilities with populations vulnerable to COVID-19 will be modified on a case-by-case basis for the protection of all involved.
  • No meetings will occur in a job trailer or similar confined space. Contractor conferences and outdoor meetings may be held based on capacity and following CDC guidelines. 
  • Inspections that are not part of a critical-path may be delayed based on capacity (e.g., changeouts, ABC, homestays). Contractors should use their best judgement to determine if an inspection could be scheduled at another time, once things are back to normal.

We are operating in uncharted territory and will continue to adapt to the situation as it evolves. Thank you for your patience. We will continue to share information as it becomes available.

Updated: November 24, 2020

 


Schedule an Inspection

Schedule next-day inspections by phone by 4:30 p.m. by calling 828-259-5946.

Schedule next-day inspections online by 6:00 p.m. though The City of Asheville’s Citizen Access Portal. Through the Citizen’s Portal you can:

1. Login to your Citizen Access account and search for your permit number

2. Click “Record Info”

3. Click “Inspections”

 


Schedule a Remote Inspection

The City of Asheville is modifying its inspection operations until further notice to protect residents and City staff while minimizing the spread of COVID-19 in our community. In response to the recent Buncombe County “Stay Home, Stay Safe” Declaration, the Development Services Department (DSD)  introduces optional Remote Inspections.

Please note that many inspections and inspection types cannot be performed via Remote Inspection including:

  • Frame inspections
  • Complex or multi-faceted inspections
  • Inspections where details cannot be identified due to location, lighting, or inability to capture on video
  • Inspections that are life safety-sensitive and require an “in-person” inspection

 

Schedule a Remote Inspection

Contractors may schedule inspections online or call-in as usual, and ask for a Remote Inspection in the inspection request. 

Inspection Office staff will determine if the requested inspection(s) can be performed remotely. 

 

If you request a Remote Inspection 

    1. Inspections Office will receive inspection request and give you a call to:
      1. Schedule meeting time
      2. Confirm your preferred remote inspection technology:
        • Apple Facetime
        • Google Hangouts/Meet
        • Microsoft Teams (for Buncombe County)
      3. Confirm contact information for field personnel who will perform the on-site inspection
    1.  
    2. Inspections Office will select Inspector to perform inspection

 

If you do not request a Remote Inspection

    1. Inspections Office will determine if the requested inspection is a good Remote Inspection candidate (ex: change-out, occupied home, re-inspection of minor non-life safety, etc.); 
    2. If the inspection is not a candidate for a Remote Inspection, the Inspections Office will schedule an “in-person” inspection as usual
    3. If the inspection is a candidate for a Remote Inspection, the Inspections Office will call you to:
      1. Schedule meeting time
      2. Confirm your preferred remote inspection technology:
        • Apple Facetime
        • Google Hangouts/Meet
        • Microsoft Teams (for Buncombe County)
      3. Confirm contact information of field personnel who will perform the on-site inspection 
    4. Inspections Office will select Inspector to perform inspection

 

Performing a Remote Inspection

  1. The contractor should prepare for the Remote Inspection by gathering all project-related documents and tools to perform the inspection, including but not limited to:
    • Permit
    • Plan sets
    • Engineers letters
    • Tools: ladder, flashlight, screwdrivers, etc.
  2. The Inspector will video connect with contractor
    • Apple Facetime app for Apple-to-Apple users
    • Google Hangouts for all others
  3. The Inspector will direct the contractor to verify the inspection location (i.e., using the street address on building, etc.) The Inspector will generally be on-site, outside the building
  4. The Inspector will direct the contractor to properly perform the inspection
    • Inspector will make notes during inspection, as usual
    • Inspector will write green tag or red tag, as usual, and give the contractor access to the tag
  5. The Inspector will close meeting and update Accela record 
    • Inspector will document inspection result with wording “LR Inspection due to COVID-19”

 

Resources

Nov. 23, 2020 – Executive Order No. 180 Frequently Asked Questions

How to Schedule Inspections Online

Guide to Required Residential Inspections

Inspector Directory

Design Professional Acceptance Form

 


Updated 03/27/2020


 

Related Services

permits folder resting on computer keyboard
Apply for a trade permit

Apply for residential and commercial electrical, gas piping, plumbing, mechanical, re-roof, or multi-trade permits.

Inspections News

illustration
Updated City of Asheville Noise Ordinance goes into effect September 15

  At their July 27 meeting, Asheville City Council voted to update the City’s Noise Ordinance with an aim to identify and prioritize noise concerns and develop clear and enforceable thresholds for noise generation. As the newly revised ordinance will go into effect September 15, we wanted to let residents know where to find [...]

Tropical Storm Fred Candler
Major disaster declaration granted for Western North Carolina counties damaged by Tropical Storm Fred, including Buncombe

From the Office of Governor Roy Cooper: The White House and FEMA have granted Governor Roy Cooper’s Aug. 27 request for a major disaster declaration for seven North Carolina counties that were hit hard by floods after Tropical Storm Fred. “This federal disaster declaration will help provide assistance for Western North Carolina communities to rebuild stronger and [...]

flood damage photo illustration
Flood damages? Info on dedicated call center and local resources

  As our local leaders are assessing the damage to Buncombe County in the aftermath of Tropical Storm Fred, Buncombe County Emergency Services is standing up a call center to connect residents to resources and information. To assist with disaster recovery, Buncombe County has activated a dedicated line for those impacted.   An Emergency Services Call Center is [...]