Department: Water
Asheville customers asked to conserve water usage
Asheville Water Resources continues to make improvements at its water treatment facilities. Current circumstances, combined with hot, dry weather, have produced water demand at a level that will be difficult to sustain. For this reason, the City of Asheville is asking our customers to take voluntary water conservation measures. You can reduce usage the following ways: Stop outdoor [...]
Asheville water rates to rise slightly
Asheville water bills went down in the past year following discontinuation of a capital fee on customers’ combined utility statement on July 1, 2020. At the same time, the City of Asheville did not raise water rates last year. With the new Fiscal Year 2021-2022 that begins July 1, Asheville water customers will see a slight [...]
City of Asheville employee’s compassion saves a life
Reprinted from American Water Works Association Carrying the sadness of losing a family member to suicide guided an Asheville Water Resources professional to reach out to a stranger he saw lingering at the edge of a highway overpass. The compassion of his action saved a life. Anthony “Buzz” Brown was driving down Sand Hill Road in his truck [...]
Asheville extends repayment plan for customers who fell behind in utility payments
Understanding the continuing economic hardships caused by the COVID-19 pandemic, the City of Asheville is extending the safeguarding of City utility accounts for all customers from shut-offs due to nonpayment. To be clear: Bills will not be forgiven, but rather customers who fell behind in payments will be offered payment plans to help them catch up [...]
Asheville Water Resources to replace water lines in seven areas
Asheville Water Resources has identified seven areas for neighborhood water line replacements from late 2020 through 2021. This includes multiple water lines along bustling South Tunnel Road, which will be transferred to a newer larger existing waterline; 950 lineal feet of water line on Brevard Road; and other projects, including two residential areas in Buncombe [...]
Asheville City Council clears way for automated water metering system
Coming your way in 2021: smart water meters. At their Sept. 22 meeting, Asheville City Council authorized the City Manager to execute an agreement with Cavanaugh and Associates to develop, facilitate and complete the Request for Proposals process for selection of an “advanced metering infrastructure system.” That’s a mouthful but what it means is that the [...]
City of Asheville rolls out repayment plan for customers who fell behind in utility payments
On March 13, in response to the COVID-19 public health emergency, Asheville Water Resources suspended all water account disconnections due to non-payment of City of Asheville combined utility bills. On March 31, the state of North Carolina followed suit with an executive order by Gov. Roy Cooper that also suspended utility disconnections due to the [...]
City of Asheville provides virtual presentation about completion of the North Fork Dam Improvement Project
After more than two years of construction, the North Fork Dam Improvement Project is nearing completion. This will deliver to our community a safer dam with more capacity to hold water from the reservoir and one that is better enforced against potential seismic activity. It is scheduled to be fully operational as of Oct. 31. As this [...]
Public invited to submit final questions as North Fork Dam improvement nears completion
In a continued effort to prevent significant damage in the event of a natural disaster (flood or earthquake), and to meet the regulatory standards and design requirements set by North Carolina Department of Environmental Quality Dam Safety Division, the City of Asheville, in conjunction with consultants from Schnabel Engineering, identified and implemented proactive improvement measures [...]
Take time to evaluate your flooding risk and incorporate measures to lessen potential impact
The 2020 hurricane season is upon us, and the National Oceanic and Atmospheric Administration (NOAA) has predicted an above average amount of activity. According to NOAA forecasters, the outlook predicts a 60% chance of an above-normal season, a 30% chance of a near-normal season, and only a 10% chance of a below-normal season. The average [...]
Asheville Water Resources to begin maintenance on 5 million-gallon tank as part of proactive resource management
A 5 million-gallon tank serves as a final stop before City of Asheville water is distributed through our pipes to homes, industry and businesses. It’s called a clearwell and, like other aspects of Asheville Water Resources facilities, it requires maintenance from time to time. That maintenance will begin June 15 at the North Fork Water Production [...]