Dear Asheville Water Customers, Please let us know if you get an abnormally low water bill. Really. Because an error on the front side could result in a high bill a few months down the road — one you might find daunting to pay the next go-round. And no one wants that. No one is perfect, including Asheville [...]
Two separate events caused discolored water for Asheville area residents in late March and early April 2019. This page summarizes information shared with the community and addresses frequently asked questions.
After more than three years of construction, the North Fork Dam Improvement Project is complete and fully operational. The improvements provide long-term benefits by automating the decision-making element through capacity and safety measures, including reinforcing the earthen dams for seismic stability, providing additional spillway capacity to safely pass water from large precipitation events, and improved [...]
Doing the right thing is its own reward, but it’s nice to be acknowledged on a national level for a job well done. Completed in 2020, Asheville’s North Fork Spillway and Embankment improvement Project not only makes the North Fork Dam safer against major storm and seismic activity for our community, it’s [...]
In March, the Environmental Protection Agency revised its Lead and Copper Rule that strengthens regulations for eliminating lead from drinking water. The new requirements mandates, among other things, that water utilities nationwide increase tap water testing, and that they create a service line inventory to check for the presence of lead pipes in water systems, [...]
Asheville Water Resources continues to make improvements at its water treatment facilities. Current circumstances, combined with hot, dry weather, have produced water demand at a level that will be difficult to sustain. For this reason, the City of Asheville is asking our customers to take voluntary water conservation measures. You can reduce usage the following ways: Stop outdoor [...]
Asheville water bills went down in the past year following discontinuation of a capital fee on customers’ combined utility statement on July 1, 2020. At the same time, the City of Asheville did not raise water rates last year. With the new Fiscal Year 2021-2022 that begins July 1, Asheville water customers will see a slight [...]
Reprinted from American Water Works Association Carrying the sadness of losing a family member to suicide guided an Asheville Water Resources professional to reach out to a stranger he saw lingering at the edge of a highway overpass. The compassion of his action saved a life. Anthony “Buzz” Brown was driving down Sand Hill Road in his truck [...]
Understanding the continuing economic hardships caused by the COVID-19 pandemic, the City of Asheville is extending the safeguarding of City utility accounts for all customers from shut-offs due to nonpayment. To be clear: Bills will not be forgiven, but rather customers who fell behind in payments will be offered payment plans to help them catch up [...]
Asheville Water Resources has identified seven areas for neighborhood water line replacements from late 2020 through 2021. This includes multiple water lines along bustling South Tunnel Road, which will be transferred to a newer larger existing waterline; 950 lineal feet of water line on Brevard Road; and other projects, including two residential areas in Buncombe [...]
Coming your way in 2021: smart water meters. At their Sept. 22 meeting, Asheville City Council authorized the City Manager to execute an agreement with Cavanaugh and Associates to develop, facilitate and complete the Request for Proposals process for selection of an “advanced metering infrastructure system.” That’s a mouthful but what it means is that the [...]