UPDATE 3:00PM Route S4 is now up and running. We will update as road conditions improve. UPDATE 9:10AM Some ART routes are back in service. We will update you as City crews continue working on the roads. The following routes/locations will not be able to be accessed until conditions improve: 170 – No Haw Creek S5 – No River Ridge S4 not [...]
With overnight lows predicted in the 20s and teens some nights this week, the Asheville Water Resources Department urges everyone to take precautions to protect their pipes from freezing. In an emergency, however, the Water Resources Department is available 24/7. The City does not assist customers with indoor plumbing issues but can cut off the water [...]
Answers to questions you and your neighbors have asked.
Our new Neighborhood Resources web page is a “one-stop-shop” resource to answer residents’ questions, from development projects to trash pick up. This webpage gives you quick access links to some of the most frequently requested community resources and information. Residents have a variety of questions and opportunities to get involved, and having the answers and information [...]
The City of Asheville has several parking options and price points for workers searching for parking options in downtown Asheville.
Understanding the continuing economic hardships caused by the COVID-19 pandemic, the City of Asheville is extending the safeguarding of City utility accounts for all customers from shut-offs due to nonpayment. To be clear: Bills will not be forgiven, but rather customers who fell behind in payments will be offered payment plans to help them catch up [...]
During the COVID-19 public health emergency, the City of Asheville has maintained our essential services in police, fire, transit, water — and sanitation. We are proud to have been able to continue our trash and recycling collections during this difficult time in which everyone has to maintain social distancing to help prevent spread of the [...]
Over the past few weeks, Buncombe County has received hundreds of inquiries from our community regarding COVID-19. In a close partnership, Buncombe County and the City of Asheville have organized and launched a Ready Team call center, a resource to help answer your COVID-19-related questions. The Ready Team call center is made up of City of [...]
mask requirement for transit riders will be lifted on Wednesday, April 27, 2022
Due to continued driver shortages, the WE1 route will only run once per hour between the ART Station and the Veterans Affairs Medical Center on Tunnel Rd. (Eastbound and Westbound) beginning Wednesday, April 13, 2022. All trips scheduled 40 minutes after the hour from the downtown ART Station Eastbound towards the VA are canceled until further [...]
Starting May 11, 2022, the N3 and W6 routes will only run once per hour.
The U.S. Department of Transportation’s Federal Transit Administration announced the City of Asheville has been awarded $4.2 million from the Low-and No-Emission Program to invest in purchasing new transit buses for the Asheville Rides Transit (ART) fleet. The $4.2 million will allow the City of Asheville to purchase six hybrid replacement buses and three replacement [...]
We’re changing our hours and changing the quality of service we provide you. Starting July 1, the City of Asheville’s main Customer Services phone line, 828-251-1122, will be open from 9 a.m. to 5 p.m. Monday through Friday. From 8 to 9 a.m., our customer services representatives will be working on non-phone related customer requests such as [...]
The NC Commissioner of Insurance and State Fire Marshal Mike Causey announced today that the Asheville Fire Department improved its fire rating from Class 2 to Class 1. This improved fire suppression rating means not only is AFD better equipped to respond to emergencies, the new top rating should continue to significantly reduce insurance rates in [...]
The City of Asheville is fortunate to have an entire staff of dedicated, experienced team members, working hard each day to bring its best to the community and keep day to day operations of the city moving. We know we have amazing individuals working for our community, but it’s nice when those efforts are recognized outside [...]
Water bill late? You may get a courtesy call from the City of Asheville’s Customer Service Department, as a reminder. Starting today, the City will make a call to any customer whose bill is seven days late. Soon, the message may come as an email. There are many ways to pay your combined utility statement: • Online [...]
Paying your City of Asheville Combined Utility Statement just got a whole lot easier. The City has launched a new online payment portal, Utility Express Pay. The enhanced portal now features: Fast and easy registration; A way to schedule recurring payments; Acceptance of debit, credit and eChecks; Paperless billing; A place to review past bills and payments; and Ability to view and [...]
The City of Asheville offices will be closed in observance of Memorial Day, May 30, a federally designated holiday that honors military personnel who have died in the performance of their military duties while serving in the United States Armed Forces. Here is a roundup of other City services affected by this holiday, as well as [...]
Asheville City government offices will be closed Thursday, November 24, and Friday, November 25, in observance of the Thanksgiving holiday. Here is a roundup of City service holiday schedules. ART bus service ART bus service will be suspended November 24, in observance of the Thanksgiving Day holiday. Thanksgiving is one of two holidays during which the City [...]
In observance of the Labor Day Holiday, City of Asheville offices will be closed September 5, 2022. Here is a look at how City services will be affected. ART bus services The City of Asheville ART service routes and facilities will operate on a holiday schedule Monday, Sept. 5, which is the same as the Sunday bus [...]
In observance of Veterans Day, the City of Asheville offices will be closed Friday, November 11, 2022. The City of Asheville and partner agencies will honor our local Veterans during a Veterans Day Ceremony on November 11. The in-person ceremony will take place Friday, November 11, 2022, 11 a.m. at Charles George VA Medical Center, 1100 Tunnel Road, Asheville.
Asheville City government offices will be closed Sept. 5 in observance of the Labor Day holiday. However, garbage and recycling collection schedules will continue as normal on Labor Day. Labor Day will be the final day of operation for Recreation Park Pool, which will be open from noon to 6 p.m. All City of Asheville Parks and Recreation [...]
City of Asheville offices will be closed Monday, July 4 in celebration of Independence Day. Some City services will be impacted.
Cold temperatures and possible snow are headed this way over the weekend. The US National Weather Service currently forecasts snow developing across the southern Appalachians late Saturday into Sunday. Significant snow accumulations are possible, especially across the northern mountains and higher elevations above 3500 feet. Uncertainty remains regarding exact snowfall totals. As the National Weather Service [...]
Today, is Energy Efficiency Day. Effectively increasing your energy efficiency involves more than just using less energy — it requires you becoming aware of how energy is used, where it’s wasted, in everyday life. The City of Asheville is committed to sustainability, and wants to share some tips on how you can save energy [...]
Well, Asheville – according to the National Weather Service, it looks like we could see a couple more nights of cold weather temperatures, some dropping towards freezing. Get a good night’s rest and some peace of mind by following these tips to Protect your Pipes in freezing weather And dont forget – AVL Alerts [...]
Asheville City government offices will be closed April 15 for spring break.
Beginning on Friday, some East Asheville water customers may experience discolored water, due to an unexpected and necessary repair. No water outages are expected, though water pressure may vary from May 15-22, while this repair is being completed. Asheville Water Resources is working to mitigate any impacts through flushing water lines in conjunction with this repair. [...]
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Extremely cold temperatures are expected this weekend with wind chills below zero. While you’re celebrating the season and bringing 2022 to a close, the City of Asheville shares these tips to help protect your people, pets and pipes in the cold weather. People Avoiding frostbite and hypothermia In cold temperatures, your body begins to lose heat faster [...]
The City of Asheville Public Works Department currently maintains just over 400 miles of streets and nearly 200 miles of sidewalk within the city. With a 2022 calendar year budget just over 2 million dollars, Streets division teams hit the streets, tasked with carrying out the maintenance designed to safely keep our community moving. Wyatt Street [...]
As our thoughts are with the residents and communities of Florida dealing with the brunt of Hurricane Ian, the City of Asheville turns its attention to preparing our community for potential local weather impacts here. The main threat from Hurricane Ian will be heavy rainfall and gusty winds Friday through Saturday. Two-to-three inches are expected to [...]
The main call customer service line at the City of Asheville, 828-251-1122, is now back in service Thank you for your patience!
The City of Asheville recently launched a new online payment portal, Utility Express Pay. Even if you were registered for online payments before, you will need to register for the new Utility Express Pay as the City has transitioned to this new payment system. This video tutorial will walk you through registration. For more information, visit this [...]
What’s Up AVL! The City of Asheville’s bi-monthly radio show gives the community the chance to take a deep dive with City of Asheville staff and departments. Learn about different departments and what projects are taking place in your community. This week, the City of Asheville host Sam Parada sat down with Water department Compliance Manager Brenna Cook [...]
With the potential of wintery weather coming our way, City of Asheville teams stand ready to serve. Snow crews from the Public Works Department will be on call – 24 hours a day – starting this Friday and going through Sunday at 7am. The National Weather Service forecast currently calls for potential icy conditions [...]
UPDATE: So how did our women’s Tap Team do? Tops in the state! Team “Purple Reign” lived up to its name, turning in a strong performance and establishing its “reign” as the best in North Carolina in their division. Congratulations to the entire City of Asheville Water Department and all the staff representing high quality work in every [...]