As Asheville temps dip chances of frozen pipes rise

With overnight lows predicted in the 20s and teens some nights this week, the Asheville Water Resources Department urges everyone to take precautions to protect their pipes from freezing. In an emergency, however, the Water Resources Department is available 24/7. The City does not assist customers with indoor plumbing issues but can cut off the water [...]

Asheville extends repayment plan for customers who fell behind in utility payments

    Understanding the continuing economic hardships caused by the COVID-19 pandemic, the City of Asheville is extending the safeguarding of City utility accounts for all customers from shut-offs due to nonpayment.   To be clear: Bills will not be forgiven, but rather customers who fell behind in payments will be offered payment plans to help them catch up [...]

Asheville modifies Sanitation schedule to keep collections going and help protect our staff from COVID-19  

    During the COVID-19 public health emergency, the City of Asheville has maintained our essential services in police, fire, transit, water — and sanitation. We are proud to have been able to continue our trash and recycling collections during this difficult time in which everyone has to maintain social distancing to help prevent spread of the [...]

City of Asheville announces Route WE1 service alert starting April 13, 2022

Due to continued driver shortages, the WE1 route will only run once per hour between the ART Station and the Veterans Affairs Medical Center on Tunnel Rd. (Eastbound and Westbound) beginning Wednesday, April 13, 2022.  All trips scheduled 40 minutes after the hour from the downtown ART Station Eastbound towards the VA are canceled until further [...]

City of Asheville Awarded $4.2 Million From the Federal Transit Administration for New Buses

The U.S. Department of Transportation’s Federal Transit Administration announced the City of Asheville has been awarded $4.2 million from the Low-and No-Emission Program to invest in purchasing new transit buses for the Asheville Rides Transit (ART) fleet. The $4.2 million will allow the City of Asheville to purchase six hybrid replacement buses and three replacement [...]

City of Asheville Customer Services phone line to change hours of operation

We’re changing our hours and changing the quality of service we provide you. Starting July 1, the City of Asheville’s main Customer Services phone line, 828-251-1122, will be open from 9 a.m. to 5 p.m. Monday through Friday. From 8 to 9 a.m., our customer services representatives will be working on non-phone related customer requests such as [...]

City of Asheville Fleet Manager Jake Klodt recognized for excellence in the industry

The City of Asheville is fortunate to have an entire staff of dedicated, experienced team members, working hard each day to bring its best to the community and keep day to day operations of the city moving.  We know we have amazing individuals working for our community, but it’s nice when those efforts are recognized outside [...]

City of Asheville launches easy-to-use Utility Express Pay portal for your Combined Utility Statement

  Paying your City of Asheville Combined Utility Statement just got a whole lot easier. The City has launched a new online payment portal, Utility Express Pay. The enhanced portal now features: Fast and easy registration; A way to schedule recurring payments; Acceptance of debit, credit and eChecks; Paperless billing;  A place to review past bills and payments; and Ability to view and [...]

City of Asheville offices close for Memorial Day holiday; Sanitation and ART buses run on holiday schedule

The City of Asheville offices will be closed in observance of Memorial Day, May 30, a federally designated holiday that honors military personnel who have died in the performance of their military duties while serving in the United States Armed Forces.     Here is a roundup of other City services affected by this holiday, as well as [...]

City of Asheville offices closed for Veterans Day, ART buses to run on regular schedule

In observance of Veterans Day, the City of Asheville offices will be closed Friday, November 11, 2022. The City of Asheville and partner agencies will honor our local Veterans during a Veterans Day Ceremony on November 11. The in-person ceremony will take place Friday, November 11, 2022,  11 a.m. at Charles George VA Medical Center, 1100 Tunnel Road, Asheville.

City of Asheville offices to close for Labor Day holiday

Asheville City government offices will be closed Sept. 5 in observance of the Labor Day holiday. However, garbage and recycling collection schedules will continue as normal on Labor Day. Labor Day will be the final day of operation for Recreation Park Pool, which will be open from noon to 6 p.m. All City of Asheville Parks and Recreation [...]

East Asheville water repair may result in some discoloration

  Beginning on Friday, some East Asheville water customers may experience discolored water, due to an unexpected and necessary repair. No water outages are expected, though water pressure may vary from May 15-22, while this repair is being completed.   Asheville Water Resources is working to mitigate any impacts through flushing water lines in conjunction with this repair. [...]

Video: How to pay your Combined Utility Statement with Utility Express Pay

  The City of Asheville recently launched a new online payment portal, Utility Express Pay. Even if you were registered for online payments before, you will need to register for the new Utility Express Pay as the City has transitioned to this new payment system. This video tutorial will walk you through registration.   For more information, visit this [...]

Who’s up this week on What’s Up AVL! – Water Dept. Compliance Manager Brenna Cook

What’s Up AVL! The City of Asheville’s bi-monthly radio show gives the community the chance to take a deep dive with City of Asheville staff and departments. Learn about different departments and what projects are taking place in your community. This week, the City of Asheville host Sam Parada sat down with Water department Compliance Manager Brenna Cook [...]

Women in Water: City of Asheville all female Tap team prepares to take on the competition

It’s after 5 p.m. on a Friday evening.  While most people have left work responsibilities behind to begin the weekend, spend time with family and friends, or simply relax, a handful of people have other things in mind.     Meet Team Tap Debra Allen,Tana Spears, Carlie Townsend, and Janet Weaver are the muscle making up the City of [...]

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