With overnight lows predicted in the 20s and teens some nights this week, the Asheville Water Resources Department urges everyone to take precautions to protect their pipes from freezing. In an emergency, however, the Water Resources Department is available 24/7. The City does not assist customers with indoor plumbing issues but can cut off the water [...]
Answers to questions you and your neighbors have asked.
The City of Asheville has several parking options and price points for workers searching for parking options in downtown Asheville.
Understanding the continuing economic hardships caused by the COVID-19 pandemic, the City of Asheville is extending the safeguarding of City utility accounts for all customers from shut-offs due to nonpayment. To be clear: Bills will not be forgiven, but rather customers who fell behind in payments will be offered payment plans to help them catch up [...]
During the COVID-19 public health emergency, the City of Asheville has maintained our essential services in police, fire, transit, water — and sanitation. We are proud to have been able to continue our trash and recycling collections during this difficult time in which everyone has to maintain social distancing to help prevent spread of the [...]
Over the past few weeks, Buncombe County has received hundreds of inquiries from our community regarding COVID-19. In a close partnership, Buncombe County and the City of Asheville have organized and launched a Ready Team call center, a resource to help answer your COVID-19-related questions. The Ready Team call center is made up of City of [...]
mask requirement for transit riders will be lifted on Wednesday, April 27, 2022
Due to continued driver shortages, the WE1 route will only run once per hour between the ART Station and the Veterans Affairs Medical Center on Tunnel Rd. (Eastbound and Westbound) beginning Wednesday, April 13, 2022. All trips scheduled 40 minutes after the hour from the downtown ART Station Eastbound towards the VA are canceled until further [...]
Starting May 11, 2022, the N3 and W6 routes will only run once per hour.
The U.S. Department of Transportation’s Federal Transit Administration announced the City of Asheville has been awarded $4.2 million from the Low-and No-Emission Program to invest in purchasing new transit buses for the Asheville Rides Transit (ART) fleet. The $4.2 million will allow the City of Asheville to purchase six hybrid replacement buses and three replacement [...]
We’re changing our hours and changing the quality of service we provide you. Starting July 1, the City of Asheville’s main Customer Services phone line, 828-251-1122, will be open from 9 a.m. to 5 p.m. Monday through Friday. From 8 to 9 a.m., our customer services representatives will be working on non-phone related customer requests such as [...]
The City of Asheville is fortunate to have an entire staff of dedicated, experienced team members, working hard each day to bring its best to the community and keep day to day operations of the city moving. We know we have amazing individuals working for our community, but it’s nice when those efforts are recognized outside [...]
Water bill late? You may get a courtesy call from the City of Asheville’s Customer Service Department, as a reminder. Starting today, the City will make a call to any customer whose bill is seven days late. Soon, the message may come as an email. There are many ways to pay your combined utility statement: • Online [...]
Paying your City of Asheville Combined Utility Statement just got a whole lot easier. The City has launched a new online payment portal, Utility Express Pay. The enhanced portal now features: Fast and easy registration; A way to schedule recurring payments; Acceptance of debit, credit and eChecks; Paperless billing; A place to review past bills and payments; and Ability to view and [...]
The City of Asheville offices will be closed in observance of Memorial Day, May 30, a federally designated holiday that honors military personnel who have died in the performance of their military duties while serving in the United States Armed Forces. Here is a roundup of other City services affected by this holiday, as well as [...]
Asheville City government offices will be closed Thursday, November 24, and Friday, November 25, in observance of the Thanksgiving holiday. Here is a roundup of City service holiday schedules. ART bus service ART bus service will be suspended November 24, in observance of the Thanksgiving Day holiday. Thanksgiving is one of two holidays during which the City [...]
In observance of the Labor Day Holiday, City of Asheville offices will be closed September 5, 2022. Here is a look at how City services will be affected. ART bus services The City of Asheville ART service routes and facilities will operate on a holiday schedule Monday, Sept. 5, which is the same as the Sunday bus [...]
In observance of Veterans Day, the City of Asheville offices will be closed Friday, November 11, 2022. The City of Asheville and partner agencies will honor our local Veterans during a Veterans Day Ceremony on November 11. The in-person ceremony will take place Friday, November 11, 2022, 11 a.m. at Charles George VA Medical Center, 1100 Tunnel Road, Asheville.
Asheville City government offices will be closed Sept. 5 in observance of the Labor Day holiday. However, garbage and recycling collection schedules will continue as normal on Labor Day. Labor Day will be the final day of operation for Recreation Park Pool, which will be open from noon to 6 p.m. All City of Asheville Parks and Recreation [...]
City of Asheville offices will be closed Monday, July 4 in celebration of Independence Day. Some City services will be impacted.
Today, is Energy Efficiency Day. Effectively increasing your energy efficiency involves more than just using less energy — it requires you becoming aware of how energy is used, where it’s wasted, in everyday life. The City of Asheville is committed to sustainability, and wants to share some tips on how you can save energy [...]
Asheville City government offices will be closed April 15 for spring break.
Beginning on Friday, some East Asheville water customers may experience discolored water, due to an unexpected and necessary repair. No water outages are expected, though water pressure may vary from May 15-22, while this repair is being completed. Asheville Water Resources is working to mitigate any impacts through flushing water lines in conjunction with this repair. [...]
Take a quick survey to help ensure you're getting City of Asheville information in a way that works for you
As our thoughts are with the residents and communities of Florida dealing with the brunt of Hurricane Ian, the City of Asheville turns its attention to preparing our community for potential local weather impacts here. The main threat from Hurricane Ian will be heavy rainfall and gusty winds Friday through Saturday. Two-to-three inches are expected to [...]
The main call customer service line at the City of Asheville, 828-251-1122, is now back in service Thank you for your patience!
The City of Asheville recently launched a new online payment portal, Utility Express Pay. Even if you were registered for online payments before, you will need to register for the new Utility Express Pay as the City has transitioned to this new payment system. This video tutorial will walk you through registration. For more information, visit this [...]
What’s Up AVL! The City of Asheville’s bi-monthly radio show gives the community the chance to take a deep dive with City of Asheville staff and departments. Learn about different departments and what projects are taking place in your community. This week, the City of Asheville host Sam Parada sat down with Water department Compliance Manager Brenna Cook [...]
It’s after 5 p.m. on a Friday evening. While most people have left work responsibilities behind to begin the weekend, spend time with family and friends, or simply relax, a handful of people have other things in mind. Meet Team Tap Debra Allen,Tana Spears, Carlie Townsend, and Janet Weaver are the muscle making up the City of [...]