City of Asheville announces Route WE1 service alert starting April 13, 2022

Due to continued driver shortages, the WE1 route will only run once per hour between the ART Station and the Veterans Affairs Medical Center on Tunnel Rd. (Eastbound and Westbound) beginning Wednesday, April 13, 2022.  All trips scheduled 40 minutes after the hour from the downtown ART Station Eastbound towards the VA are canceled until further [...]

Asheville extends repayment plan for customers who fell behind in utility payments

    Understanding the continuing economic hardships caused by the COVID-19 pandemic, the City of Asheville is extending the safeguarding of City utility accounts for all customers from shut-offs due to nonpayment.   To be clear: Bills will not be forgiven, but rather customers who fell behind in payments will be offered payment plans to help them catch up [...]

East Asheville water repair may result in some discoloration

  Beginning on Friday, some East Asheville water customers may experience discolored water, due to an unexpected and necessary repair. No water outages are expected, though water pressure may vary from May 15-22, while this repair is being completed.   Asheville Water Resources is working to mitigate any impacts through flushing water lines in conjunction with this repair. [...]

Asheville modifies Sanitation schedule to keep collections going and help protect our staff from COVID-19  

    During the COVID-19 public health emergency, the City of Asheville has maintained our essential services in police, fire, transit, water — and sanitation. We are proud to have been able to continue our trash and recycling collections during this difficult time in which everyone has to maintain social distancing to help prevent spread of the [...]

Video: How to pay your Combined Utility Statement with Utility Express Pay

  The City of Asheville recently launched a new online payment portal, Utility Express Pay. Even if you were registered for online payments before, you will need to register for the new Utility Express Pay as the City has transitioned to this new payment system. This video tutorial will walk you through registration.   For more information, visit this [...]

City of Asheville launches easy-to-use Utility Express Pay portal for your Combined Utility Statement

  Paying your City of Asheville Combined Utility Statement just got a whole lot easier. The City has launched a new online payment portal, Utility Express Pay. The enhanced portal now features: Fast and easy registration; A way to schedule recurring payments; Acceptance of debit, credit and eChecks; Paperless billing;  A place to review past bills and payments; and Ability to view and [...]

As Asheville temps dip chances of frozen pipes rise

With overnight lows predicted in the 20s and teens some nights this week, the Asheville Water Resources Department urges everyone to take precautions to protect their pipes from freezing. In an emergency, however, the Water Resources Department is available 24/7. The City does not assist customers with indoor plumbing issues but can cut off the water [...]