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Asheville City Council clears way for automated water metering system

  Coming your way in 2021: smart water meters. At their Sept. 22 meeting, Asheville City Council authorized the City Manager to execute an agreement with Cavanaugh and Associates to develop, facilitate and complete the Request for Proposals process for selection of an “advanced metering infrastructure system.”      That’s a mouthful but what it means is that the [...]

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City of Asheville rolls out repayment plan for customers who fell behind in utility payments

  On March 13, in response to the COVID-19 public health emergency, Asheville Water Resources suspended all water account disconnections due to non-payment of City of Asheville combined utility bills.  On March 31, the state of North Carolina followed suit with an executive order by Gov. Roy Cooper that also suspended utility disconnections due to the [...]

dam gates and chute improvements
City of Asheville provides virtual presentation about completion of the North Fork Dam Improvement Project

After more than two years of construction, the North Fork Dam Improvement Project is nearing completion. This will deliver to our community a safer dam with more capacity to hold water from the reservoir and one that is better enforced against potential seismic activity. It is scheduled to be fully operational as of Oct. 31. As this [...]

Photo of North Fork Dam reservoir
Public invited to submit final questions as North Fork Dam improvement nears completion

   In a continued effort to prevent significant damage in the event of a natural disaster (flood or earthquake), and to meet the regulatory standards and design requirements set by North Carolina Department of Environmental Quality Dam Safety Division, the City of Asheville, in conjunction with consultants from Schnabel Engineering, identified and implemented proactive improvement measures [...]

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Take time to evaluate your flooding risk and incorporate measures to lessen potential impact

  The 2020 hurricane season is upon us, and the National Oceanic and Atmospheric Administration (NOAA) has predicted an above average amount of activity. According to NOAA forecasters, the outlook predicts a 60% chance of an above-normal season, a 30% chance of a near-normal season, and only a 10% chance of a below-normal season. The average [...]

North Fork clearwell
Asheville Water Resources to begin maintenance on 5 million-gallon tank as part of proactive resource management

  A 5 million-gallon tank serves as a final stop before City of Asheville water is distributed through our pipes to homes, industry and businesses. It’s called a clearwell and, like other aspects of Asheville Water Resources facilities, it requires maintenance from time to time.   That maintenance will begin June 15 at the North Fork Water Production [...]

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City of Asheville water transfers to the town of Black Mountain  

  Black Mountain customers who have received their water from the City of Asheville will now instead get it from the town of Black Mountain. About 415 customers are directly affected by this switch.  The initial testing is set for June 8. This move is designed to: Increase water pressure in a lower-than-normal pressure area. Clearly define service areas for [...]

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East Asheville water repair may result in some discoloration

  Beginning on Friday, some East Asheville water customers may experience discolored water, due to an unexpected and necessary repair. No water outages are expected, though water pressure may vary from May 15-22, while this repair is being completed.   Asheville Water Resources is working to mitigate any impacts through flushing water lines in conjunction with this repair. [...]

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Asheville Water Resources reminds businesses about recommended quality measures that need to be taken before reopening 

    As state and local public health officials begin to ease restrictions, and outline what businesses can reopen, we wanted to share with you some necessary water information and precautions. Although water has been flowing continuously through the City of Asheville’s water system, private plumbing lines at local businesses closed during the Stay Home, Stay Safe [...]

China Tickle water production lab
Asheville Water Resources employees serving vital roles during COVID-19 health emergency

  Water Production and Maintenance staff continue their work during  this pandemic to ensure safe water supply. The City of Asheville is following CDC, state and Buncombe Health Department guidelines in all of our operations. The health and safety of our communities and employees is our highest priority.   Here’s a look behind the scenes of Water Production [...]

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City of Asheville to temporarily suspend water disconnections

    In response to the COVID-19 public health emergency, Asheville Water Resources will suspend all water account disconnections due to non-payment of City of Asheville combined utility bills.  During this time, we want to ensure all Asheville water customers have access to clean drinking water and wastewater services. In suspending water disconnections, the City hopes to [...]

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Asheville City Council approves pilot program designed to reduce discolored water following water line breaks or outages  

  As the City of Asheville works to proactively maintain and invest in Asheville’s water system, Water Resources will begin a pilot program this year to identify ways to enhance its flushing program as a tool to help mitigate impacts to our customers.   At their Feb. 25 meeting, City Council authorized execution of a $50,000 contract with [...]

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Asheville is focused on delivering safe, clean water to our customers every time they turn on that tap 

  We’ve heard a lot following this month’s waterline break!  As we continue to invest millions of dollars in our water delivery system, there may be disruptions. While City staff do their best to minimize the inconvenience of water outages and boil water advisories, they will unfortunately happen from time to time. And we are doing everything [...]

photo of fire hydrant open
Crews flushing pockets of discolored water following transmission line break

  Asheville Water Maintenance crews are flushing lines of discolored water following the break of a 24-inch transmission line in east Asheville late Tuesday night. The entire water system is not affected, but discolored water is showing up in pockets from the 200 block of Patton Avenue downtown, to portions of Hilliard Avenue, Amboy Road and as [...]

photo of water being poured into a glass
City of Asheville lifts system-wide boil water advisory; 1,000 customers still affected

  The City’s system-wide boil water advisory has been cancelled but remains in effect for 1,000 customers in east Asheville.   Out of an abundance of caution the City of Asheville issued a system-wide boil water advisory when a 24-inch transmission waterline ruptured Tuesday night.   As Water Maintenance worked through this repair today, they discovered not all customers would [...]

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East Asheville waterline break triggers system-wide boil water advisory

  A major waterline break that occurred Tuesday night in east Asheville triggered a system-wide boil water advisory for all Asheville water customers that remains in effect today. Water has been restored following an outage.   Latest information: The North Fork Bridge Transmission Line Bypass Project installed in 2019 allowed the City to quickly restore water to all customers [...]

Tunnel Rd waterline construction photo
City of Asheville completes Tunnel Road portion of waterline project, just in time for holiday traffic

  A two-block stretch of Tunnel Road is finally free of construction, just in time for holiday shopping at Asheville Mall and the surrounding area.   Shortly before Thanksgiving, the contractor working for Asheville Water Resources put the final pavement down on this part of Tunnel Road, roughly between Waffle House, 171 Tunnel Road, to just past Asheville Terrace Apartments, [...]