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Asheville utility payment photo illustration
City of Asheville launches easy-to-use Utility Express Pay portal for your Combined Utility Statement
Posted on by Polly McDaniel

  Paying your City of Asheville Combined Utility Statement just got a whole lot easier. The City has launched a new online payment portal, Utility Express Pay. The enhanced portal now features: Fast and easy registration; A way to schedule recurring payments; Acceptance of debit, credit and eChecks; Paperless billing;  A place to review past bills and payments; and Ability to view and [...]

PostCustomer Service DivisionFeaturedNewsPress ReleasesFinanceWater
Transmission tie in photo
Final installments for N. Fork Transmission Waterline Bypass Project happen this month
Posted on by Polly McDaniel

    Having received recent questions from media and the public regarding a discolored water event that happened in the spring, the City of Asheville wants to let everyone know that, in September, the final leg of the North Fork Waterline Bypass Project will occur. We also want to share the schedule, plus information about additional measures [...]

PostFeaturedNewsPress ReleasesWater
Haywood street scene
Community to receive update on Haywood Streetscape project during Sept. 5 meeting
Posted on by Polly McDaniel

  The Haywood Streetscape Improvement project continues to move forward.    This project includes sidewalk rehabilitation, street resurfacing, stormwater improvements, sanitary sewer improvements, and the sourcing, siting and installation of street amenities. An informational meeting will be held at 9 a.m. Sept. 5 at the U.S. Cellular Center Banquet Hall (87 Haywood St., second floor) to share the [...]

PostDowntown DevelopmentFeaturedNewsPress ReleasesCommunity and Economic DevelopmentStormwater Services and UtilityWater
U.S. Census Bureau is hiring for 2020
Posted on by Polly McDaniel

  From the U.S. Census: The U.S. Census Bureau continues to recruit thousands of workers for temporary jobs available nationwide in advance of the 2020 Census. The 2020 Census Jobs website allows applicants to apply for a range of positions, including recruiting assistants, office operations supervisors, clerks, census field supervisors, and census takers by completing a single [...]

PostAnnouncementsNewsFireHuman ResourcesIT ServicesParks and RecreationPlanning and Urban DesignPolicePublic WorksWater
waterline work file photo
Asheville Water Resources maintenance work to involve intersection closure, possible low water pressure and discoloration
Posted on by Polly McDaniel

  Water Maintenance work will close the intersection at Craven Street /Haywood Street and Riverside Drive for water valve repair work from Aug. 11-13. This is an important valve replacement project designed to maintain Asheville’s water system, to proactively replace components of the system to help ensure continuity of water service to our customers.   Road closure impact This will [...]

PostFeaturedNewsPress ReleasesWater
Call center illustration
Click here for lots of City of Asheville service information
Posted on by Polly McDaniel

    Navigating local government can be confusing. Especially when you’re trying to figure out who to call regarding a street or traffic issue. They go to two different departments. The Transportation Department handles the flow of traffic, such as crosswalks and traffic signals or signs. The Streets Division handles the surface conditions, like potholes and resurfacing.   To help, here [...]

PostCustomer Service DivisionFeaturedNeighborhood ServicesNewsSidewalksPublic WorksSanitationStormwater Services and UtilityStreet ServicesTransportationWater
Water repair photo
Wet Lab video: Hands-on facility where Asheville Water Maintenance workers build their skills
Posted on by Polly McDaniel

  Before they hit the field and real waterline break and installation situations, Asheville Water Resources puts its maintenance employees to the test in a hands-on simulation setting. They get wet!   Tim Burdine’s job: Ensuring that the approximately 1,700 miles of waterline in Asheville’s water system keeps flowing. Burdine, Asheville Water Maintenance Division Manager, has been on the [...]

PostFeaturedNewsWater
Waterline transmission installation
City of Asheville water transmission line projects beginning, discoloration possible
Posted on by Polly McDaniel

  At a glance Asheville Water System receiving an upgrade critical to protecting our community from water loss during a major flood, as what happened during the Flood of 2004. This involves installation of a third water transmission line. Once installed the transmission line will need to be tied into two existing transmission lines. There is the possibility this could [...]

PostFeaturedNewsPress ReleasesWater
Text sign showing Fees.
 City Council passes modest Fees & Charges changes for FY 2019-2020
Posted on by Polly McDaniel

  At a glance                     On April 9, Asheville City Council adopted its Fees & Charges for FY 2019-2020.                     Fee increases are aimed at cost recovery to lessen the burden on property tax payers.                     There will be a modest increase to water and stormwater fees. Impact per the average household will be 70 cents a month or $8.40 for [...]

PostBudgetCity CouncilFeaturedNewsPress ReleasesFinanceStormwater Services and UtilityWater
glass filled with tap water
Majority of City of Asheville main water lines are now clear
Posted on by Christy Edwards

The City of Asheville sympathize with the frustration the community is feeling due to water loss and the discolored water that has persisted in many areas of the community. The City takes these incidences seriously and we understand that both residents and businesses depend on the City to provide excellent water quality. Based on customer service [...]

PostFeaturedNewsWater
water testing
Latest water testing results now available for City of Asheville water
Posted on by Christy Edwards

Water sample tests indicate municipal water remains safe for customer use and consumption. Testing was completed on samples throughout the entire system. Results are available on the City of Asheville website. While not considered harmful to human health by the Environmental Protection Agency (EPA),  the samples did show heightened levels of manganese. Manganese, is a [...]

PostFeaturedNewsWater
Debra Campbell at podium
Asheville leaders brief community on recent water breaks and discoloration
Posted on by Polly McDaniel

City Manager Debra Campbell speaks from the podium while Assistant City Manager Cathy Ball looks on.   At a glance Monday’s water line break in the River Arts District was unrelated to the discolored water issue. Instead, it stemmed from an equipment failure in a construction project was completed on Sunday. A water line repair last week caused significant amounts [...]

PostFeaturedNewsPress ReleasesWater
boil water testing in lab
FAST FACTS: City of Asheville boil water advisories
Posted on by Polly McDaniel

  Clean water helps ensure healthy communities. The City of Asheville is dedicated to ensuring safe, clean water for its residents, upholding extremely high standards and best practices that include rigorous testing. As part of the City’s unswerving dedication to ensuring safe, clean water, the water is tested at all three of Asheville water treatment plants [...]

PostFeaturedNewsWater
hydrant with flowing water
Water crews flushing lines in wake of break; here’s who to call if your water does not clear
Posted on by Polly McDaniel

      In the wake of a break and repair to a water supply line near the North Fork Dam earlier this week, Asheville customers have experienced discolored water. We also understand that while most of the system is clearing now that the line is repaired, there are some isolated pockets of discolored water. We understand people [...]

PostFeaturedNewsPress ReleasesWater