China Tickle water production lab
Asheville Water Resources employees serving vital roles during COVID-19 health emergency

  Water Production and Maintenance staff continue their work during  this pandemic to ensure safe water supply. The City of Asheville is following CDC, state and Buncombe Health Department guidelines in all of our operations. The health and safety of our communities and employees is our highest priority.   Here’s a look behind the scenes of Water Production [...]

Picture of someone washing their hands
City of Asheville to temporarily suspend water disconnections

    In response to the COVID-19 public health emergency, Asheville Water Resources will suspend all water account disconnections due to non-payment of City of Asheville combined utility bills.  During this time, we want to ensure all Asheville water customers have access to clean drinking water and wastewater services. In suspending water disconnections, the City hopes to [...]

Process improvement photo illustration
Asheville City Council approves pilot program designed to reduce discolored water following water line breaks or outages  

  As the City of Asheville works to proactively maintain and invest in Asheville’s water system, Water Resources will begin a pilot program this year to identify ways to enhance its flushing program as a tool to help mitigate impacts to our customers.   At their Feb. 25 meeting, City Council authorized execution of a $50,000 contract with [...]

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Asheville is focused on delivering safe, clean water to our customers every time they turn on that tap 

  We’ve heard a lot following this month’s waterline break!  As we continue to invest millions of dollars in our water delivery system, there may be disruptions. While City staff do their best to minimize the inconvenience of water outages and boil water advisories, they will unfortunately happen from time to time. And we are doing everything [...]

photo of fire hydrant open
Crews flushing pockets of discolored water following transmission line break

  Asheville Water Maintenance crews are flushing lines of discolored water following the break of a 24-inch transmission line in east Asheville late Tuesday night. The entire water system is not affected, but discolored water is showing up in pockets from the 200 block of Patton Avenue downtown, to portions of Hilliard Avenue, Amboy Road and as [...]

photo of water being poured into a glass
City of Asheville lifts system-wide boil water advisory; 1,000 customers still affected

  The City’s system-wide boil water advisory has been cancelled but remains in effect for 1,000 customers in east Asheville.   Out of an abundance of caution the City of Asheville issued a system-wide boil water advisory when a 24-inch transmission waterline ruptured Tuesday night.   As Water Maintenance worked through this repair today, they discovered not all customers would [...]

East Asheville waterline break triggers system-wide boil water advisory

  A major waterline break that occurred Tuesday night in east Asheville triggered a system-wide boil water advisory for all Asheville water customers that remains in effect today. Water has been restored following an outage.   Latest information: The North Fork Bridge Transmission Line Bypass Project installed in 2019 allowed the City to quickly restore water to all customers [...]

Tunnel Rd waterline construction photo
City of Asheville completes Tunnel Road portion of waterline project, just in time for holiday traffic

  A two-block stretch of Tunnel Road is finally free of construction, just in time for holiday shopping at Asheville Mall and the surrounding area.   Shortly before Thanksgiving, the contractor working for Asheville Water Resources put the final pavement down on this part of Tunnel Road, roughly between Waffle House, 171 Tunnel Road, to just past Asheville Terrace Apartments, [...]

Water transmission line tie in work
Water transmission line tie-in project completed!

  Asheville Water Resources’ final water transmission line tie-in was completed the weekend of Nov. 22-24 with no impacts to our customers. Thank you for your patience during this massive 7-month installation to better protect our community from water loss during extreme weather events.   We are more sustainable and resilient as a community, with the completion of this [...]

photo illustratrion of a person paying an online bill, credit card in hand in foreground, computer in the background
Video: How to pay your Combined Utility Statement with Utility Express Pay

  The City of Asheville recently launched a new online payment portal, Utility Express Pay. Even if you were registered for online payments before, you will need to register for the new Utility Express Pay as the City has transitioned to this new payment system. This video tutorial will walk you through registration.   For more information, visit this [...]

water transmission installation
Final Asheville water transmission line tie-in to affect one neighborhood, Laurel Ridge 

    With the final tie-in transmission waterline installation on the North Fork Waterline Bypass Project set for Friday, Nov. 22, into Saturday, Nov. 23, we want to clearly communicate to our customers about the expected timeline and impacts. This transmission line tie-in is expected to affect customers in the Laurel Ridge neighborhood near [...]

Asheville streets drying out, Public Works monitoring for potential icy spots

    The snow that blew through Asheville this morning left wind in its wake, and that is drying out streets quickly.   “We have been all around the city all morning and have found very few to no issues,” said City Streets Manager Chad Bandy. “We will continue to have trucks ready to address spots as they are [...]

workers in ditch with large water pipes
Final phase of North Fork Waterline Bypass Project installation to trigger slight system-wide impact

  As the City of Asheville moves into the final phase of the North Fork Waterline Bypass Project, we want to let everyone know about key dates for the final installations. This phase of the project involves a tie-in to a 36-inch transmission line very near the source at the dam.  To do this, Water Resources [...]

Asheville utility payment photo illustration
City of Asheville launches easy-to-use Utility Express Pay portal for your Combined Utility Statement

  Paying your City of Asheville Combined Utility Statement just got a whole lot easier. The City has launched a new online payment portal, Utility Express Pay. The enhanced portal now features: Fast and easy registration; A way to schedule recurring payments; Acceptance of debit, credit and eChecks; Paperless billing;  A place to review past bills and payments; and Ability to view and [...]

Transmission tie in photo
Final installments for N. Fork Transmission Waterline Bypass Project happen this month

    Having received recent questions from media and the public regarding a discolored water event that happened in the spring, the City of Asheville wants to let everyone know that, in September, the final leg of the North Fork Waterline Bypass Project will occur. We also want to share the schedule, plus information about additional measures [...]

Haywood street scene
Community to receive update on Haywood Streetscape project during Sept. 5 meeting

  The Haywood Streetscape Improvement project continues to move forward.    This project includes sidewalk rehabilitation, street resurfacing, stormwater improvements, sanitary sewer improvements, and the sourcing, siting and installation of street amenities. An informational meeting will be held at 9 a.m. Sept. 5 at the U.S. Cellular Center Banquet Hall (87 Haywood St., second floor) to share the [...]

U.S. Census Bureau is hiring for 2020

  From the U.S. Census: The U.S. Census Bureau continues to recruit thousands of workers for temporary jobs available nationwide in advance of the 2020 Census. The 2020 Census Jobs website allows applicants to apply for a range of positions, including recruiting assistants, office operations supervisors, clerks, census field supervisors, and census takers by completing a single [...]