North Fork Water Treatment Plant and Dam once again receives national attention

Already the recipient of a national award for the Spillway and Embankment improvement project, the facility this week hosted visitors from the Environmental Protection Agency and the North Carolina Department of Environmental Quality. This was the first visit for EPA Asst. Administrator Radhika Fox, who said “It’s stunning,  the way that Asheville is really [...]

City of Asheville employee receives national heroism award for saving man from possible suicide

  Even though he was on the job, Anthony “Buzz” Brown couldn’t just drive by when he saw a man about to jump off of a bridge on Sand Hill Road onto I-40 earlier this year. The longtime Leak Detection Technician for Asheville Water Resources stopped, turned his truck around, and engaged the [...]

See an abnormally low or high water bill? Call us

Dear Asheville Water Customers,   Please let us know if you get an abnormally low water bill. Really.  Because an error on the front side could result in a high bill a few months down the road — one you might find daunting to pay the next go-round. And no one wants that.   No one is perfect, including Asheville [...]

City of Asheville completes North Fork Dam Improvement Project

After more than three years of construction, the North Fork Dam Improvement Project is complete and fully operational.  The improvements provide long-term benefits by automating the decision-making element through capacity and safety measures, including reinforcing the earthen dams for seismic stability, providing additional spillway capacity to safely pass water from large precipitation events, and improved [...]

Asheville Water Resources undertakes multi-year process to identify and eliminate any source of lead from system

    In March, the Environmental Protection Agency revised its Lead and Copper Rule that strengthens regulations for eliminating lead from drinking water. The new requirements mandates, among other things, that water utilities nationwide increase tap water testing, and that they create a service line inventory to check for the presence of lead pipes in water systems, [...]

Asheville customers asked to conserve water usage

    Asheville Water Resources continues to make improvements at its water treatment facilities. Current circumstances, combined with hot, dry weather, have produced water demand at a level that will be difficult to sustain. For this reason, the City of Asheville is asking our customers to take voluntary water conservation measures.   You can reduce usage the following ways:   Stop outdoor [...]

City of Asheville employee’s compassion saves a life

  Reprinted from American Water Works Association   Carrying the sadness of losing a family member to suicide guided an Asheville Water Resources professional to reach out to a stranger he saw lingering at the edge of a highway overpass. The compassion of his action saved a life.   Anthony “Buzz” Brown was driving down Sand Hill Road in his truck [...]

Asheville extends repayment plan for customers who fell behind in utility payments

    Understanding the continuing economic hardships caused by the COVID-19 pandemic, the City of Asheville is extending the safeguarding of City utility accounts for all customers from shut-offs due to nonpayment.   To be clear: Bills will not be forgiven, but rather customers who fell behind in payments will be offered payment plans to help them catch up [...]

Asheville Water Resources to replace water lines in seven areas

  Asheville Water Resources has identified seven areas for neighborhood water line replacements from late 2020 through 2021. This includes multiple water lines along bustling South Tunnel Road, which will be transferred to a newer larger existing waterline; 950 lineal feet of water line on Brevard Road; and other projects, including two residential areas in Buncombe [...]

Asheville City Council clears way for automated water metering system

  Coming your way in 2021: smart water meters. At their Sept. 22 meeting, Asheville City Council authorized the City Manager to execute an agreement with Cavanaugh and Associates to develop, facilitate and complete the Request for Proposals process for selection of an “advanced metering infrastructure system.”      That’s a mouthful but what it means is that the [...]

City of Asheville rolls out repayment plan for customers who fell behind in utility payments

  On March 13, in response to the COVID-19 public health emergency, Asheville Water Resources suspended all water account disconnections due to non-payment of City of Asheville combined utility bills.  On March 31, the state of North Carolina followed suit with an executive order by Gov. Roy Cooper that also suspended utility disconnections due to the [...]

City of Asheville provides virtual presentation about completion of the North Fork Dam Improvement Project

After more than two years of construction, the North Fork Dam Improvement Project is nearing completion. This will deliver to our community a safer dam with more capacity to hold water from the reservoir and one that is better enforced against potential seismic activity. It is scheduled to be fully operational as of Oct. 31. As this [...]

Public invited to submit final questions as North Fork Dam improvement nears completion

   In a continued effort to prevent significant damage in the event of a natural disaster (flood or earthquake), and to meet the regulatory standards and design requirements set by North Carolina Department of Environmental Quality Dam Safety Division, the City of Asheville, in conjunction with consultants from Schnabel Engineering, identified and implemented proactive improvement measures [...]

Take time to evaluate your flooding risk and incorporate measures to lessen potential impact

  The 2020 hurricane season is upon us, and the National Oceanic and Atmospheric Administration (NOAA) has predicted an above average amount of activity. According to NOAA forecasters, the outlook predicts a 60% chance of an above-normal season, a 30% chance of a near-normal season, and only a 10% chance of a below-normal season. The average [...]