American Water Works Association: “Protect the Source” Week Sept 25 – Oct. 1

Enjoying clean water from your tap often starts many miles from your home at “the source”. That’s why the American Water Works Association has named September 25 through October 1, 2022 as “Protect the Source” Week.  “The best way to ensure we have high quality drinking water at the tap is to protect our [...]

Who’s up this week on What’s Up AVL! – Water Dept. Compliance Manager Brenna Cook

What’s Up AVL! The City of Asheville’s bi-monthly radio show gives the community the chance to take a deep dive with City of Asheville staff and departments. Learn about different departments and what projects are taking place in your community. This week, the City of Asheville host Sam Parada sat down with Water department Compliance Manager Brenna Cook [...]

Asheville City Council approves Advanced Metering Infrastructure (AMI) project

On July 26, the Asheville City council voted unanimously  to approve the Advanced Metering Infrastructure Project, or AMI.  The new AMI system will replace the Water Department’s current automated meter reading system now reaching the end of its useful life cycle. The newly approved AMI system will utilize a City owned fixed network of antennas and [...]

City of Asheville offices to close for Juneteenth Observance – Monday, June 20, 2022

On June 20, 2022  Asheville City offices will be closed in observance of Juneteenth, also known as Freedom Day or Emancipation Day. Juneteenth, officially observed each year on June 19,  marks the day in 1865 when enslaved African-Americans in Galveston, Texas, were told they were free, marking the end of slavery in the United States. Congress [...]

North Fork Water Treatment Plant and Dam once again receives national attention

Already the recipient of a national award for the Spillway and Embankment improvement project, the facility this week hosted visitors from the Environmental Protection Agency and the North Carolina Department of Environmental Quality. This was the first visit for EPA Asst. Administrator Radhika Fox, who said “It’s stunning,  the way that Asheville is really [...]

City of Asheville employee receives national heroism award for saving man from possible suicide

  Even though he was on the job, Anthony “Buzz” Brown couldn’t just drive by when he saw a man about to jump off of a bridge on Sand Hill Road onto I-40 earlier this year. The longtime Leak Detection Technician for Asheville Water Resources stopped, turned his truck around, and engaged the [...]

See an abnormally low or high water bill? Call us

Dear Asheville Water Customers,   Please let us know if you get an abnormally low water bill. Really.  Because an error on the front side could result in a high bill a few months down the road — one you might find daunting to pay the next go-round. And no one wants that.   No one is perfect, including Asheville [...]

City of Asheville completes North Fork Dam Improvement Project

After more than three years of construction, the North Fork Dam Improvement Project is complete and fully operational.  The improvements provide long-term benefits by automating the decision-making element through capacity and safety measures, including reinforcing the earthen dams for seismic stability, providing additional spillway capacity to safely pass water from large precipitation events, and improved [...]

Asheville Water Resources undertakes multi-year process to identify and eliminate any source of lead from system

    In March, the Environmental Protection Agency revised its Lead and Copper Rule that strengthens regulations for eliminating lead from drinking water. The new requirements mandates, among other things, that water utilities nationwide increase tap water testing, and that they create a service line inventory to check for the presence of lead pipes in water systems, [...]

Asheville customers asked to conserve water usage

    Asheville Water Resources continues to make improvements at its water treatment facilities. Current circumstances, combined with hot, dry weather, have produced water demand at a level that will be difficult to sustain. For this reason, the City of Asheville is asking our customers to take voluntary water conservation measures.   You can reduce usage the following ways:   Stop outdoor [...]

City of Asheville employee’s compassion saves a life

  Reprinted from American Water Works Association   Carrying the sadness of losing a family member to suicide guided an Asheville Water Resources professional to reach out to a stranger he saw lingering at the edge of a highway overpass. The compassion of his action saved a life.   Anthony “Buzz” Brown was driving down Sand Hill Road in his truck [...]