At a glance On April 9, Asheville City Council adopted its Fees & Charges for FY 2019-2020. Fee increases are aimed at cost recovery to lessen the burden on property tax payers. There will be a modest increase to water and stormwater fees. Impact per the average household will be 70 cents a month or $8.40 for [...]
By any measure Asheville’s catastrophic Flood of 1916 stands as “The Flood by Which All Other Floods Are Measured.” When two tropical storms converged on the mountains in tandem that summer — one from the Gulf in June followed by another from the Atlantic in July — the water that thundered in its wake wasn’t [...]
With 2017 nearly in the books, it’s time to take stock of City of Asheville initiatives and developments from the past year. Here are 10 initiatives that your City government got off the ground in 2017. We’ll have 2018 initiatives to look for in another roundup Jan. 1. Bond projects began In November 2016, Asheville voters approved $74 million [...]
Lyman Street from 304 Lyman Street to Riverside Drive | Boil Water Advisory The City of Asheville (COA) Water Resources Department would like to report an emergency water interruption due to a waterline repair on Lyman Street from 304 Lyman Street to Riverside Drive. This interruption of water requires issuance of a Boil Water Advisory. COA [...]
Asheville Public Works crews cleaned mud off the streets of Biltmore Village Wednesday afternoon and evening, following flooding May 30, 2018. Following this week’s flooding of the Swannanoa and French Broad rivers, only 1 street remained closed in Asheville Friday morning. Now it is open too. The portion of Lyman Street closed by flooding earlier this week has been reopened. [...]
Enjoying clean water from your tap often starts many miles from your home at “the source”. That’s why the American Water Works Association has named September 25 through October 1, 2022 as “Protect the Source” Week. “The best way to ensure we have high quality drinking water at the tap is to protect our [...]
The City of Asheville Customer Service Division receives thousands of calls in a month. It’s not unusual for a customer service representative to field 100 calls in a day. Though Customer Services is part of the Water Resources Department and primarily handles water billing questions and payments, the division fields calls about everything from [...]
With overnight lows predicted in the 20s and teens some nights this week, the Asheville Water Resources Department urges everyone to take precautions to protect their pipes from freezing. In an emergency, however, the Water Resources Department is available 24/7. The City does not assist customers with indoor plumbing issues but can cut off the water [...]
On July 26, the Asheville City council voted unanimously to approve the Advanced Metering Infrastructure Project, or AMI. The new AMI system will replace the Water Department’s current automated meter reading system now reaching the end of its useful life cycle. The newly approved AMI system will utilize a City owned fixed network of antennas and [...]
As the City of Asheville works to proactively maintain and invest in Asheville’s water system, Water Resources will begin a pilot program this year to identify ways to enhance its flushing program as a tool to help mitigate impacts to our customers. At their Feb. 25 meeting, City Council authorized execution of a $50,000 contract with [...]
Coming your way in 2021: smart water meters. At their Sept. 22 meeting, Asheville City Council authorized the City Manager to execute an agreement with Cavanaugh and Associates to develop, facilitate and complete the Request for Proposals process for selection of an “advanced metering infrastructure system.” That’s a mouthful but what it means is that the [...]
Asheville City government offices will be closed Monday, Jan. 16, in observance of Martin Luther King Jr. Day. Garbage and recycling collection schedules will continue as normal over the holiday. City of Asheville Parks and Recreation Department recreation centers will be closed with the exception of the Montford Centers, which will be open for Fun Day Out [...]
Asheville Water Resources continues to make improvements at its water treatment facilities. Current circumstances, combined with hot, dry weather, have produced water demand at a level that will be difficult to sustain. For this reason, the City of Asheville is asking our customers to take voluntary water conservation measures. You can reduce usage the following ways: Stop outdoor [...]
The City of Asheville’s Non-Revenue Water Program has helped reduce water loss due to line breaks by 2.5 million gallons per day. Asheville program becomes a model for other communities For Asheville Water Resources, the challenges that come with an aging infrastructure, nearly 1,700 miles of transmission lines spread over mountainous terrain, and the extremely high water pressure [...]
Understanding the continuing economic hardships caused by the COVID-19 pandemic, the City of Asheville is extending the safeguarding of City utility accounts for all customers from shut-offs due to nonpayment. To be clear: Bills will not be forgiven, but rather customers who fell behind in payments will be offered payment plans to help them catch up [...]
The City of Asheville is proud to announce that two of the organization’s top leadership have been recognized by professional associations as top practitioners in their field. Asheville Fire Department Chief Scott Burnette was awarded Career Fire Chief of the Year by the North Carolina Fire Chiefs Association at a Feb. 8 ceremony. This is the [...]
Asheville’s firefighters have already trained in high places, including hanging out around the Civic Center rafters. This week, they were down in the trenches. Wednesday found the Asheville Fire Department conducting trench training at Mountainside Park near Asheville’s Memorial Stadium. In a trench freshly dug by the City of Asheville Water Maintenance division (and [...]
We’ve heard a lot following this month’s waterline break! As we continue to invest millions of dollars in our water delivery system, there may be disruptions. While City staff do their best to minimize the inconvenience of water outages and boil water advisories, they will unfortunately happen from time to time. And we are doing everything [...]
City Manager Debra Campbell speaks from the podium while Assistant City Manager Cathy Ball looks on. At a glance Monday’s water line break in the River Arts District was unrelated to the discolored water issue. Instead, it stemmed from an equipment failure in a construction project was completed on Sunday. A water line repair last week caused significant amounts [...]
This Google map images shows Tropical Depression Florence’s location Sunday evening. A day of nonstop rain from Tropical Depression Florence brought some flooding to the Asheville area Sunday and overnight into Monday. Sunday evening, the City of Asheville closed Azalea Road as the Swannanoa River has begun to rise. Also, the Asheville Fire Department performed a swift-water rescue of [...]
The snow that blew through Asheville this morning left wind in its wake, and that is drying out streets quickly. “We have been all around the city all morning and have found very few to no issues,” said City Streets Manager Chad Bandy. “We will continue to have trucks ready to address spots as they are [...]
Sustainability. Environmentally friendly. Green. These words not only apply to earth-friendly principles, they now also can apply to financial bonds. They are called “green bonds” and the money used – as well as the profits returned – finance environmentally friendly or sustainable projects. Asheville is the first municipality in North Carolina to issue green bonds. Money [...]
The City of Asheville has released its 19th annual Water Quality Report, a federally-mandated “report card” designed to educate customers on what is in their drinking water. The City of Asheville is pleased to report that the City’s drinking water continues to surpass all U.S. Environmental Protection Agency (EPA) safe drinking water standards. The report is [...]
The City of Asheville Water Resources Department has several water interruptions scheduled this week: July 6-7, 9 p.m. to 6 p.m.: North District, the affected areas are Merrimon Avenue from Larchmont Drive, to Lakeshore Drive and from Lakeshore Drive to Red Oak Road, Also to included Sandon Drive, Sandon Circle, Colonial Place, Horizon Hill , Cambridge Road, [...]
The City of Asheville has released its 18th annual Water Quality Report, a federally-mandated “report card” designed to educate customers on what is in their drinking water. The City of Asheville is pleased to report that the city’s drinking water continues to surpass all U.S. Environmental Protection Agency (EPA) Safe Drinking Water Standards. The report is [...]
Asheville water bills went down in the past year following discontinuation of a capital fee on customers’ combined utility statement on July 1, 2020. At the same time, the City of Asheville did not raise water rates last year. With the new Fiscal Year 2021-2022 that begins July 1, Asheville water customers will see a slight [...]
Clean water helps ensure healthy communities. The City of Asheville is dedicated to ensuring safe, clean water for its residents, upholding extremely high standards and best practices that include rigorous testing. As part of the City’s unswerving dedication to ensuring safe, clean water, the water is tested at all three of Asheville water treatment plants multiple [...]
Water Production and Maintenance staff continue their work during this pandemic to ensure safe water supply. The City of Asheville is following CDC, state and Buncombe Health Department guidelines in all of our operations. The health and safety of our communities and employees is our highest priority. Here’s a look behind the scenes of Water Production [...]
Water Maintenance work will close the intersection at Craven Street /Haywood Street and Riverside Drive for water valve repair work from Aug. 11-13. This is an important valve replacement project designed to maintain Asheville’s water system, to proactively replace components of the system to help ensure continuity of water service to our customers. Road closure impact This will [...]
As state and local public health officials begin to ease restrictions, and outline what businesses can reopen, we wanted to share with you some necessary water information and precautions. Although water has been flowing continuously through the City of Asheville’s water system, private plumbing lines at local businesses closed during the Stay Home, Stay Safe [...]
A 5 million-gallon tank serves as a final stop before City of Asheville water is distributed through our pipes to homes, industry and businesses. It’s called a clearwell and, like other aspects of Asheville Water Resources facilities, it requires maintenance from time to time. That maintenance will begin June 15 at the North Fork Water Production [...]
Asheville Water Resources has identified seven areas for neighborhood water line replacements from late 2020 through 2021. This includes multiple water lines along bustling South Tunnel Road, which will be transferred to a newer larger existing waterline; 950 lineal feet of water line on Brevard Road; and other projects, including two residential areas in Buncombe [...]
In March, the Environmental Protection Agency revised its Lead and Copper Rule that strengthens regulations for eliminating lead from drinking water. The new requirements mandates, among other things, that water utilities nationwide increase tap water testing, and that they create a service line inventory to check for the presence of lead pipes in water systems, [...]
City Council passes fee adjustments for the 2018-2019 fiscal year With spring comes birds singing, longer days and — the City of Asheville budget season. Prior to adopting the 2018-2019 budget in June for the fiscal year, each April Council passes its fee adjustments. On April 10, City Council adopted its Fees & Charges for FY 2018-2019. How [...]
The City of Asheville Water Resources Department would like to thank customers for their continued efforts to conserve water and use this valuable resource wisely. Although neighboring counties are experiencing conditions which require additional water restrictions, the City of Asheville water supply volumes remain at a level that allow customers to continue normal water use. The [...]
While Buncombe County is experiencing drought this summer, Asheville’s water supply remains ample. To be sure levels at the North Fork Reservoir have dropped somewhat. But it’s a deep dish that can hold a lot of liquid, and this allows Asheville to delay mandated conservation in all but the most extreme conditions. “We get asked during [...]
With a new year comes new programs, facility improvements and projects to improve our community. Here’s a look ahead at Asheville City government initiatives in 2018. We couldn’t get the list down to 10 items so here are a dozen to look for in the coming year. New, more diverse City Council Asheville City Council 2018: Standing, left to right, are Keith Young, [...]
After more than three years of construction, the North Fork Dam Improvement Project is complete and fully operational. The improvements provide long-term benefits by automating the decision-making element through capacity and safety measures, including reinforcing the earthen dams for seismic stability, providing additional spillway capacity to safely pass water from large precipitation events, and improved [...]
A two-block stretch of Tunnel Road is finally free of construction, just in time for holiday shopping at Asheville Mall and the surrounding area. Shortly before Thanksgiving, the contractor working for Asheville Water Resources put the final pavement down on this part of Tunnel Road, roughly between Waffle House, 171 Tunnel Road, to just past Asheville Terrace Apartments, [...]
The City of Asheville has released its 20th annual Water Quality Report, a federally-mandated “report card” designed to educate customers on what is in their drinking water. The City of Asheville is pleased to report that the City’s drinking water continues to surpass all U.S. Environmental Protection Agency (EPA) Safe Drinking Water Standards. The report [...]
The City of Asheville Water Resources Department has an emergency water interruption going on today, Feb. 10. The affected areas are from North Fork Water Production Plant to U.S. 70, also to include North Fork Road, North Fork Road Right Fork, Wallace Mountain, Walker Town Road, White Oak Trail, Lynx Lane, North Oconeechee Avenue, Oconeechee Avenue [...]
Even though he was on the job, Anthony “Buzz” Brown couldn’t just drive by when he saw a man about to jump off of a bridge on Sand Hill Road onto I-40 earlier this year. The longtime Leak Detection Technician for Asheville Water Resources stopped, turned his truck around, and engaged the [...]
Reprinted from American Water Works Association Carrying the sadness of losing a family member to suicide guided an Asheville Water Resources professional to reach out to a stranger he saw lingering at the edge of a highway overpass. The compassion of his action saved a life. Anthony “Buzz” Brown was driving down Sand Hill Road in his truck [...]
In an effort to prevent damage in the event of a natural disaster (flood or earthquake), the City of Asheville has identified proactive improvement measures to be taken at the North Fork Reservoir to protect and improve critical infrastructure and resources. Join the City of Asheville Water Resources Department, area fire departments and consulting engineers to [...]
On Jan. 9, a new City of Asheville program to further ensure safe drinking water began. The City’s new Boil Water Advisory Program launched. Water is tested at all three of Asheville water treatment plants multiple times daily. This new BWA Program adds an additional measure to the City’s portfolio of safety measures. Please note: A Boil [...]
Water bill late? You may get a courtesy call from the City of Asheville’s Customer Service Department, as a reminder. Starting today, the City will make a call to any customer whose bill is seven days late. Soon, the message may come as an email. There are many ways to pay your combined utility statement: • Online [...]
Paying your City of Asheville Combined Utility Statement just got a whole lot easier. The City has launched a new online payment portal, Utility Express Pay. The enhanced portal now features: Fast and easy registration; A way to schedule recurring payments; Acceptance of debit, credit and eChecks; Paperless billing; A place to review past bills and payments; and Ability to view and [...]
The City’s system-wide boil water advisory has been cancelled but remains in effect for 1,000 customers in east Asheville. Out of an abundance of caution the City of Asheville issued a system-wide boil water advisory when a 24-inch transmission waterline ruptured Tuesday night. As Water Maintenance worked through this repair today, they discovered not all customers would [...]
Latest Hurricane Florence storm track. Updated information includes: Hurricane Florence has weakened slightly to Category 3 hurricane, with winds near 125 mph (201 kph). It is still considered “extremely dangerous.” How Asheville Fire Department is helping in the storm zone. Link for shelters in the storm zone. The City of Asheville continues to monitor the path of Hurricane Florence and [...]
July 1 will bring some fee increases to residents Plan now for a few upticks in City fees that will go into effect July 1. In the 2016-2017 budget, which goes before City Council for approval at its June 14 meeting, are a 1.5 percent water rate increase for residential and small commercial customers and a 3.5 percent [...]
The City of Asheville is pleased to announce that, after a nationwide search, Jade Dundas will serve as the City’s new Water Resources Director, effective July 13. Dundas comes to the City of Asheville from Sioux City, Iowa, where he served as Assistant City Manager/Public Works Director since 2010. Two years before that he served as [...]
Want to cut out one more envelope from your bill basket? Sign up for emailed billing by the City of Asheville Customer Service Division and get your combined services statement sent directly to your inbox. Since the beginning of September, Customer Services staff have been stuffing notices into combined services statements, which include billing for water, [...]
Asheville City government offices will be closed Thursday, November 24, and Friday, November 25, in observance of the Thanksgiving holiday. Here is a roundup of City service holiday schedules. ART bus service ART bus service will be suspended November 24, in observance of the Thanksgiving Day holiday. Thanksgiving is one of two holidays during which the City [...]
Asheville City government offices will be closed Monday, Sept. 4, in observance of the Labor Day holiday. Though City offices will be closed, Sanitation Services will run on schedule. Trash and recycling will be collected as normal on Sept. 4. ART bus service The City of Asheville ART service routes and facilities will operate on a reduced holiday [...]
In observance of the Labor Day Holiday, City of Asheville offices will be closed September 5, 2022. Here is a look at how City services will be affected. ART bus services The City of Asheville ART service routes and facilities will operate on a holiday schedule Monday, Sept. 5, which is the same as the Sunday bus [...]
Asheville City government offices will be closed Monday, May 28, in observance of the Memorial Day holiday. Though City offices will be closed, Sanitation services will run on schedule. Trash and recycling will be collected as normal on May 28. The Sanitation Division will not collect brush on Memorial Day and there will be no scrap [...]
In observance of Veterans Day, the City of Asheville offices will be closed Friday, November 11, 2022. The City of Asheville and partner agencies will honor our local Veterans during a Veterans Day Ceremony on November 11. The in-person ceremony will take place Friday, November 11, 2022, 11 a.m. at Charles George VA Medical Center, 1100 Tunnel Road, Asheville.
On June 20, 2022 Asheville City offices will be closed in observance of Juneteenth, also known as Freedom Day or Emancipation Day. Juneteenth, officially observed each year on June 19, marks the day in 1865 when enslaved African-Americans in Galveston, Texas, were told they were free, marking the end of slavery in the United States. Congress [...]
ART bus service suspended on Thanksgiving Day as well Asheville City government offices will be closed Thursday, Nov. 23, and Friday, Nov. 24, in observance of the Thanksgiving holiday. Here is a roundup of City service holiday schedules. ART bus service ART bus service will be suspended Nov. 23, in observance of the Thanksgiving Day holiday. Thanksgiving is one [...]
A Stormwater Services crew removes silt, dirt and debris from storm drains atop Town Mountain July 31. In advance of heavy rains this week, the City of Asheville is prepared! The Water Resources Department is following the Flood Operation Plan at the North Fork Reservoir. One gate is slightly opened (6 inches) to accommodate present and anticipated precipitation to [...]
After more than two years of construction, the North Fork Dam Improvement Project is nearing completion. This will deliver to our community a safer dam with more capacity to hold water from the reservoir and one that is better enforced against potential seismic activity. It is scheduled to be fully operational as of Oct. 31. As this [...]
On March 13, in response to the COVID-19 public health emergency, Asheville Water Resources suspended all water account disconnections due to non-payment of City of Asheville combined utility bills. On March 31, the state of North Carolina followed suit with an executive order by Gov. Roy Cooper that also suspended utility disconnections due to the [...]
Despite the recent spell of dry, hot weather throughout the state, the City of Asheville’s water supply remains in good shape and is able to meet the demands of water customers, reports Water Services Director Steve Shoaf. Last week, the North Carolina Drought Management Advisory Council (www.ncdrought.org) issued a drought advisory for the state of [...]
The City of Asheville Water Resources Department and its consulting engineers will host a neighborhood awareness meeting on the North Fork Dam Improvement Project at 6 p.m. March 20 at the Black Mountain Library (Tyson Lounge), 105 N. Dougherty St., Black Mountain. The goal of the meeting is to provide residents near the North Fork (Burnett) [...]
Construction scheduled to begin this winter The City of Asheville Water Resources Department, its consulting engineers, and the construction firm Phillips & Jordan will hold a Nov. 20 construction information session on the North Fork Dam Improvement Project. Residents who live in proximity to the North Fork (Burnett) Reservoir are especially encouraged to attend, to get the [...]
In response to the COVID-19 public health emergency, Asheville Water Resources will suspend all water account disconnections due to non-payment of City of Asheville combined utility bills. During this time, we want to ensure all Asheville water customers have access to clean drinking water and wastewater services. In suspending water disconnections, the City hopes to [...]
Congratulations to City of Asheville Water Department for being recognized by the North Carolina Department of Environmental Quality. Awards are given each year to water systems that demonstrate outstanding turbidity removal, a key test of drinking water quality.
The City of Asheville’s Water Resources Department continues to deliver water that meets or exceeds federal water quality regulations, and an annual report currently being delivered to water customers displays the results of water quality testing. Each year, the City of Asheville distributes its annual water quality report in water customers’ bills and posts it [...]
Black Mountain customers who have received their water from the City of Asheville will now instead get it from the town of Black Mountain. About 415 customers are directly affected by this switch. The initial testing is set for June 8. This move is designed to: Increase water pressure in a lower-than-normal pressure area. Clearly define service areas for [...]
At a glance Asheville Water System receiving an upgrade critical to protecting our community from water loss during a major flood, as what happened during the Flood of 2004. This involves installation of a third water transmission line. Once installed the transmission line will need to be tied into two existing transmission lines. There is the possibility this could [...]
In an organization of more than 1,000 people, speedy and accurate information flow means not only increased efficiency but also real dollars. That’s an underlying theme that emerges when City of Asheville employees talk about the recently launched technology upgrade that provides not only swifter access to data but also easier communication between city departments [...]
Asheville City government offices will be closed April 15 for spring break.
This morning some residents awoke to little or no water. We apologize for the inconvenience. We always listen, and what we have heard is that the information we provided in regards to who needs to boil their water remains unclear. There is no evidence of contamination in our water system. As a precaution, [...]
The Haywood Streetscape Improvement project continues to move forward. This project includes sidewalk rehabilitation, street resurfacing, stormwater improvements, sanitary sewer improvements, and the sourcing, siting and installation of street amenities. An informational meeting will be held at 9 a.m. Sept. 5 at the U.S. Cellular Center Banquet Hall (87 Haywood St., second floor) to share the [...]
Asheville Water Maintenance crews are flushing lines of discolored water following the break of a 24-inch transmission line in east Asheville late Tuesday night. The entire water system is not affected, but discolored water is showing up in pockets from the 200 block of Patton Avenue downtown, to portions of Hilliard Avenue, Amboy Road and as [...]
UPDATE: If your water does not clear… Due to a water supply line repair earlier this week on North Fork Road from Cragmont Road to North Fork Left Fork Road, City of Asheville customers may continue to experience discolored water. Thank you for your patience. Staff members have now resolved the issue related to [...]
ASHEVILLE – The Development Services Center is continuing its emphasis on providing excellent customer service by seeking regular feedback from the people it serves. Staff recently issued an online customer service survey to gauge their performance. The goal is to keep doing what customers say is working and to improve in areas that customers felt were [...]
Head to Splashville Monday, May 4, to learn about what it takes to get finished high-quality water from the source to the taps in our homes and businesses. From 9 a.m.-3 p.m. May 4, City of Asheville Water Resources workers will man educational and informational tents in the Pack Place Park lawn, near Splashville. There [...]
The City of Asheville Water Resources Department had these emergency water interruptions late last week: NOW LIFTED: On Avondale Road from Gashes Creek Road to Bee Ridge Road. NOW LIFTED: From 11 Old Charlotte Highway to the dead end of Old Charlotte Highway also to include Gashes Creek Road. These interruptions of water required issuance of a Boil Water [...]
Beginning on Friday, some East Asheville water customers may experience discolored water, due to an unexpected and necessary repair. No water outages are expected, though water pressure may vary from May 15-22, while this repair is being completed. Asheville Water Resources is working to mitigate any impacts through flushing water lines in conjunction with this repair. [...]
A major waterline break that occurred Tuesday night in east Asheville triggered a system-wide boil water advisory for all Asheville water customers that remains in effect today. Water has been restored following an outage. Latest information: The North Fork Bridge Transmission Line Bypass Project installed in 2019 allowed the City to quickly restore water to all customers [...]
Go green with E-Billing for your water utility services.
The City of Asheville water treatment plants at the North Fork and William DeBruhl reservoirs have been recognized for outstanding water quality by the United States Environmental Protection Agency. Both plants exceeded EPA regulatory standards and achieved health and safety goals set by the North Carolina Department of Environment and Natural Resources for optimized performance. Under [...]
Clean water helps ensure healthy communities. The City of Asheville is dedicated to ensuring safe, clean water for its residents, upholding extremely high standards and best practices that include rigorous testing. As part of the City’s unswerving dedication to ensuring safe, clean water, the water is tested at all three of Asheville water treatment plants [...]
With the final tie-in transmission waterline installation on the North Fork Waterline Bypass Project set for Friday, Nov. 22, into Saturday, Nov. 23, we want to clearly communicate to our customers about the expected timeline and impacts. This transmission line tie-in is expected to affect customers in the Laurel Ridge neighborhood near [...]
Having received recent questions from media and the public regarding a discolored water event that happened in the spring, the City of Asheville wants to let everyone know that, in September, the final leg of the North Fork Waterline Bypass Project will occur. We also want to share the schedule, plus information about additional measures [...]
As the City of Asheville moves into the final phase of the North Fork Waterline Bypass Project, we want to let everyone know about key dates for the final installations. This phase of the project involves a tie-in to a 36-inch transmission line very near the source at the dam. To do this, Water Resources [...]
Latest Tropical Depression Florence storm track. Latest updates: The gates at the North Fork Dam were closed at 2:40 a.m. Sunday 703,184 without power statewide Sunday. Asheville remains under a wind advisory. The National Weather Service issued a flash flood watch for Asheville through Tuesday. Flooding impacts may not be apparent until Monday. The storm could bring the potential for landslides. A weakened [...]
The City of Asheville’s Office of Economic Development hosts the City Manager’s Development Forum twice a year, in May and November. The next forum is scheduled for 11:30 a.m. to 1 p.m. Nov. 18 at the U.S. Cellular Center Banquet Hall. The Forum — which is free and open to the public — provides members of [...]
Some big hearts pulled together to help repair Shane Moore’s heart. One hundred of them, in fact, many of them City workers. It was a team effort. Literally. Water Resources Meter Services Division Manager Brandon Buckner considers Shane something like a kid brother. He even has a nickname for the younger meter technician: Buck. That’s because Shane started [...]
Six city employees were recognized by Asheville City Council at its August 13 meeting. Council thanked for their hard work, drive for improvement, and, in one case, heroism. Darlene Barnwell, who works in the city’s Customer Service Division, received a standing ovation for her heroic rescue of an 8-year-old boy who was being attacked by dogs [...]
What to do if you have received a bill that seems too high, which may be a sign of a water leak.
It takes more than a pristine water source to deliver safe drinking water to Asheville customers. “City of Asheville water comes from pristine and protected sources: particularly the Bee Tree and North Fork Reservoirs, situated in a 22,000-acre watershed,” said Jade Dundas, Water Resources Director. “But pure water is not enough. You need to ensure that [...]
Water sample tests indicate municipal water remains safe for customer use and consumption. Testing was completed on samples throughout the entire system. Results are available on the City of Asheville website. While not considered harmful to human health by the Environmental Protection Agency (EPA), the samples did show heightened levels of manganese. Manganese, is a [...]
The City of Asheville’s Water Resources Department has been proactively preparing for changes to the Environmental Protection Agency (EPA) Lead and Copper Rule since early 2019. Now that the changes have been finalized, the City of Asheville has a strategy in place to meet three key mandates of the revised rule: the creation of a Service Line Inventory, lead testing in elementary schools and daycares, and Lead and Copper Rule sampling.
The City of Asheville Water Resources Department has an education program. We offer tours of our water treatment plants, as well as lessons on the environment and water quality.
City of Asheville staff conducted tours of the North Fork Water Treatment Plant in Black Mountain for the Owen Middle School 7th grade class field trip on June 8. Around 130 students toured the plant through an education and outreach program conducted in partnership with RiverLink, a regional nonprofit spearheading the economic and environmental revitalization [...]
The City of Asheville sympathize with the frustration the community is feeling due to water loss and the discolored water that has persisted in many areas of the community. The City takes these incidences seriously and we understand that both residents and businesses depend on the City to provide excellent water quality. Based on customer service [...]
Once again, sound management of City assets has translated into a money-saving financial rating. That’s good news for the City and its residents. The City of Asheville’s Water Resources Fund has received a debt rating upgrade! On September 4, the City learned that Moody’s Investor Services formally upgraded the debt rating for Water Resources from Aa2 [...]
The North Carolina Supreme Court has issued a decision. The decision indicates that the Court has overturned the original legislation which allows the City of Asheville to retain operation of the water system. City legal staff is currently reviewing the decision and will issue any additional information as it becomes available. The decision is posted on [...]
The NC Supreme Court announced Jan. 29 that it will hear the water lawsuit, denying the state’s motion to dismiss the lawsuit. The case, Asheville v. State (No. COA14-1255), involves a 2013 statute that requires the City to transfer its water system to a new authority and without compensation. At trial, the court recognized these constitutional [...]
This project area includes Brevard Road, Brookwood Road (North Asheville), Greely Street and Cove Lane, Joe Jenkins Road, Hazel Mill Road, Muirfield Subdivision, South Tunnel Road, and Swannanoa River Road.
This project area includes Old Shoals Extension, Monte Vista Place, Downing Street, Frederick Street, Britt Drive, Hilltopia and Plateau Road, Pine Tree Drive, Livingston Street and Depot Street.
The Asheville Police Department’s recently opened Oakley Resource Center is the result of a series of partnerships and collaborations, all of which, says APD Chief William Hogan, were critical to the project’s success. The 2,500 square-foot facility provides a satellite station for the APD’s Baker District, which serves north and east Asheville, and officially opened with [...]
Updated information regarding North Fork Dam Improvement Project The City of Asheville would like to clarify recent public information on the work being performed for the Dam Improvement Project at the North Fork facility. The construction of the new auxiliary spillway requires the excavation of earth and bedrock to reach foundation grade. In order to reach the required depth, a professional qualified in [...]
Project is complete! After more than three years of construction, the North Fork Dam Improvement Project is complete and fully operational. The improvements provide long-term benefits by automating the decision-making element through capacity and safety measures, including reinforcing the earthen dams for seismic stability, providing additional spillway capacity to safely pass water from large precipitation events, [...]
After more than two years of construction, the North Fork Dam Improvement Project is complete! This gives our community a safer dam with more capacity to hold water from the reservoir and one that is better enforced against potential seismic activity.
Doing the right thing is its own reward, but it’s nice to be acknowledged on a national level for a job well done. Completed in 2020, Asheville’s North Fork Spillway and Embankment improvement Project not only makes the North Fork Dam safer against major storm and seismic activity for our community, it’s [...]
Already the recipient of a national award for the Spillway and Embankment improvement project, the facility this week hosted visitors from the Environmental Protection Agency and the North Carolina Department of Environmental Quality. This was the first visit for EPA Asst. Administrator Radhika Fox, who said “It’s stunning, the way that Asheville is really [...]
As anyone who works in the development industry, or for that matter, has tried to expand on an existing home can tell you, running the gauntlet of required permits in any city can be a long and complicated process. The City of Asheville’s Development Services Center at 161 South Charlotte represents an initiative across city [...]
How to pay your water bill, with convenient online, automatic draft, mail or in person options.
By Jade Dundas Asheville Water Resources Director The City of Asheville is getting calls about water supply and conservation. This recent interest is understandable, given the very low amounts of rain that we have received throughout the year, the recent severe drought designation for the region, and that some of our neighboring communities are asking residents to [...]
Maintaining a pristine water source means more than managing the North Fork Reservoir itself. It extends to managing the 20,000 acres of forested watershed that surround the North Fork and Bee Tree reservoirs. A carefully crafted series of controlled burns will happen on the watershed over the course of coming years, beginning in February. The controlled burns [...]
In a continued effort to prevent significant damage in the event of a natural disaster (flood or earthquake), and to meet the regulatory standards and design requirements set by North Carolina Department of Environmental Quality Dam Safety Division, the City of Asheville, in conjunction with consultants from Schnabel Engineering, identified and implemented proactive improvement measures [...]
View a list of water consumption charges for various types of activities, as well as information on other water fees.
Dear Asheville Water Customers, Please let us know if you get an abnormally low water bill. Really. Because an error on the front side could result in a high bill a few months down the road — one you might find daunting to pay the next go-round. And no one wants that. No one is perfect, including Asheville [...]
Find out about sewerage services provided by Metropolitan Sewerage District (MSD), and how to ask questions and find additional information.
Recent News Majority of City of Asheville main water lines are now clear – April 05, 2019 Latest testing results now available for City of Asheville water – April 04, 2019 Asheville leaders brief community on recent water breaks and discoloration – April 02, 2019 Video: City press briefing on water breaks and discoloration – [...]
Two separate events caused discolored water for Asheville area residents in late March and early April 2019. This page summarizes information shared with the community and addresses frequently asked questions.
Instructions for starting or stopping water service.
Already this winter, multiple snowstorms have hit Asheville and Western North Carolina, and the City’s Public Works Department has been hard at work to keep roads passable and clear, while the Asheville Police and Fire Departments continue to keep people safe. The City of Asheville is urging the public to remain safe and cautious throughout inclement [...]
The 2020 hurricane season is upon us, and the National Oceanic and Atmospheric Administration (NOAA) has predicted an above average amount of activity. According to NOAA forecasters, the outlook predicts a 60% chance of an above-normal season, a 30% chance of a near-normal season, and only a 10% chance of a below-normal season. The average [...]
As our thoughts are with the residents and communities of Florida dealing with the brunt of Hurricane Ian, the City of Asheville turns its attention to preparing our community for potential local weather impacts here. The main threat from Hurricane Ian will be heavy rainfall and gusty winds Friday through Saturday. Two-to-three inches are expected to [...]
Due to high amounts of rain in the North Fork watershed, there is a potential for additional flow into the Swannanoa and French Broad rivers. Find the latest forecast and alerts from the National Weather Service here. The City of Asheville issued the following alert: Be on high alert for possible flooding in all areas [...]
From the U.S. Census: The U.S. Census Bureau continues to recruit thousands of workers for temporary jobs available nationwide in advance of the 2020 Census. The 2020 Census Jobs website allows applicants to apply for a range of positions, including recruiting assistants, office operations supervisors, clerks, census field supervisors, and census takers by completing a single application online. Opportunities [...]
The main call customer service line at the City of Asheville, 828-251-1122, is now back in service Thank you for your patience!
After recently upgrading water mains to enhance fire safety along Victoria Road, the City of Asheville has started the next phase of infrastructure improvements to the area, which will include repaving the road. Prior to the paving is work to improve existing stormwater infrastructure. This work will be completed during daytime hours. Lane closures are expected [...]
Assistant City Manager Cathy Ball speaks from the podium while City Manager Debra Campbell looks on. Related coverage FAST FACTS: City of Asheville boil water advisories
The City of Asheville recently launched a new online payment portal, Utility Express Pay. Even if you were registered for online payments before, you will need to register for the new Utility Express Pay as the City has transitioned to this new payment system. This video tutorial will walk you through registration. For more information, visit this [...]
The Water Resources Department (WRD) provides drinking water to Asheville and the surrounding areas. WRD owns and operates three drinking water treatment plants, and maintains over 1700 miles of water lines in the distribution system. We’re working for you! To receive emergency texts directly from Buncombe County for breaking health and safety news text BCALERT on your [...]
The City of Asheville’s partnership with NC811 is a great way to keep people safe from injury and reduce damage to underground utilities by encouraging people to “Call Before You Dig.” Residents can call “811” and a technician will mark the underground utilities before digging begins. North Carolina Governor Pat McCrory has declared April 2014 as [...]
In the wake of a break and repair to a water supply line near the North Fork Dam earlier this week, Asheville customers have experienced discolored water. We also understand that while most of the system is clearing now that the line is repaired, there are some isolated pockets of discolored water. We understand people [...]
The Water Resources Department’s vision is to be an innovative leader in the water utility industry. Using the concept of continuous improvement, the department accepts the challenges of providing regional customers with water to enhance their quality of life, serving as stewards over the most vital of all natural resources, and empowering department employees to [...]
Forms Hydrant Flow Test Application Letter of Commitment Process and Application (large projects) Water Availability Application (small projects) Approved Water Manufacturers Product List – updated January 2022 List of Approved Backflow Prevention Assemblies – updated August 21, 2020 Reports
Traffic on Victoria Road will be controlled by mobile traffic lights during the water main construction. Heading down Victoria Road anytime soon? You might want to enter from the Mission Hospital end rather than Meadow Road, at least for now. Otherwise, you may encounter a traffic delay. The City of Asheville Water Resources Engineering Division recently began [...]
The City of Asheville is in the process of replacing all water meters with an Advanced Metering Infrastructure (AMI) system.
Working all day Monday and into Tuesday evening, Asheville Water Maintenance crews were able to restore water to to all customers in the Bee Tree Road area. Water was restored to half of the Bee Tree customers on Monday. The final repair to all of the Bee Tree customers affected by this outage happened around [...]
The Water Resources Department is a delegated authority, Water Line Extension Plan Approval Program (requires Adobe Reader) by the North Carolina Department of Environmental Quality (NCDEQ) to review and approve water system extension plans within the City of Asheville Water Resources Department’s service area. The department reviews water line plans when [...]
View the yearly water quality report, current advisories and outages, as well as register to be notified of advisories in your area.
Two state professional associations have recognized City of Asheville Water Resources employees for excellence and outstanding achievement, and cited the department as a whole for exceptional safety measures. Water Production Superintendent <strong>Leslie Carreiro</strong> earned Outstanding Operator of the Year from the NC Waterworks Operators Association. Carreiro has been with the City of Asheville for 23 years [...]
A professional association dedicated to quality water services has recognized a City of Asheville Water Distribution Operator with back to back awards for outstanding efforts and contributions to water services. Timothy Burdine, an 11-year employee of the city’s Water Resources Department, received awards from the North Carolina American Water Works Association and the North Carolina Water [...]
Last Friday, Brandon Buckner, the City of Asheville’s Meter Services Superintendent sat down before his peers (and a dubious looking set of pruning shears) and donated his hair to Locks of Love, the nonprofit that creates hair pieces for children who have lost their hair due to medical procedures, including treatments for cancer. “There was [...]
Asheville Water Resources’ final water transmission line tie-in was completed the weekend of Nov. 22-24 with no impacts to our customers. Thank you for your patience during this massive 7-month installation to better protect our community from water loss during extreme weather events. We are more sustainable and resilient as a community, with the completion of this [...]
The City of Asheville will install a new 30-inch waterline to better serve Asheville Water Resources customers along a short section of Tunnel Road, Kenilworth Road and Beaucatcher Road area, starting Aug. 28 (see the project area map below). The project will be installed parallel with an aging, undersized waterline in this area. Will there be [...]
The City of Asheville, NC is excited to share content though this new blog. We hope that you find the content useful and informative. Thanks for reading.
Before they hit the field and real waterline break and installation situations, Asheville Water Resources puts its maintenance employees to the test in a hands-on simulation setting. They get wet! Tim Burdine’s job: Ensuring that the approximately 1,700 miles of waterline in Asheville’s water system keeps flowing. Burdine, Asheville Water Maintenance Division Manager, has been on the [...]
Here is the latest storm track for what has now become Tropical Storm Irma. The City of Asheville continues to closely monitor the storm for any local impacts. The path of Tropical Storm Irma now appears to be tracking somewhat west of Asheville. It is expected to come through through North Georgia/Tennessee/Western North Carolina on Monday/Tuesday. The [...]
What’s Up AVL! The City of Asheville’s bi-monthly radio show gives the community the chance to take a deep dive with City of Asheville staff and departments. Learn about different departments and what projects are taking place in your community. This week, the City of Asheville host Sam Parada sat down with Water department Compliance Manager Brenna Cook [...]
It’s after 5 p.m. on a Friday evening. While most people have left work responsibilities behind to begin the weekend, spend time with family and friends, or simply relax, a handful of people have other things in mind. Meet Team Tap Debra Allen,Tana Spears, Carlie Townsend, and Janet Weaver are the muscle making up the City of [...]
The City of Asheville is excited to announce the launch of the Asheville App, an easy-to-use online tool that allows users to notify the city about issues like water line leaks, potholes, or illegal dumping that need the city’s attention via smart phone or computer, then track the results. “This is the kind of technology that [...]
