City Council passes modest Fees & Charges changes for FY 2019-2020

  At a glance                     On April 9, Asheville City Council adopted its Fees & Charges for FY 2019-2020.                     Fee increases are aimed at cost recovery to lessen the burden on property tax payers.                     There will be a modest increase to water and stormwater fees. Impact per the average household will be 70 cents a month or $8.40 for [...]

100 years after the Flood of 1916, the City of Asheville is ready for the next one

By any measure Asheville’s catastrophic Flood of 1916 stands as “The Flood by Which All Other Floods Are Measured.” When two tropical storms converged on the mountains in tandem that summer — one from the Gulf in June followed by another from the Atlantic in July — the water that thundered in its wake wasn’t [...]

2017 in review: Bonds and RADTIP get off the ground, equity initiative begins and more

With 2017 nearly in the books, it’s time to take stock of City of Asheville initiatives and developments from the past year. Here are 10 initiatives that your City government got off the ground in 2017. We’ll have 2018 initiatives to look for in another roundup Jan. 1.   Bond projects began In November 2016, Asheville voters approved $74 million [...]

All Asheville streets now reopened

Asheville Public Works crews  cleaned mud off the streets of Biltmore Village Wednesday afternoon and evening, following flooding May 30, 2018.   Following this week’s flooding of the Swannanoa and French Broad rivers, only 1 street remained closed in Asheville Friday morning. Now it is open too. The portion of  Lyman Street closed by flooding earlier this week has been reopened. [...]

American Water Works Association: “Protect the Source” Week is September 25 – October 1

Enjoying clean water from your tap often starts many miles from your home at “the source”. That’s why the American Water Works Association has named September 25 through October 1, 2022 as “Protect the Source” Week.  “The best way to ensure we have high quality drinking water at the tap is to protect our [...]

As Asheville temps dip chances of frozen pipes rise

With overnight lows predicted in the 20s and teens some nights this week, the Asheville Water Resources Department urges everyone to take precautions to protect their pipes from freezing. In an emergency, however, the Water Resources Department is available 24/7. The City does not assist customers with indoor plumbing issues but can cut off the water [...]

Asheville City Council approves Advanced Metering Infrastructure (AMI) project

On July 26, the Asheville City council voted unanimously  to approve the Advanced Metering Infrastructure Project, or AMI.  The new AMI system will replace the Water Department’s current automated meter reading system now reaching the end of its useful life cycle. The newly approved AMI system will utilize a City owned fixed network of antennas and [...]

Asheville City Council approves pilot program designed to reduce discolored water following water line breaks or outages  

  As the City of Asheville works to proactively maintain and invest in Asheville’s water system, Water Resources will begin a pilot program this year to identify ways to enhance its flushing program as a tool to help mitigate impacts to our customers.   At their Feb. 25 meeting, City Council authorized execution of a $50,000 contract with [...]

Asheville City Council clears way for automated water metering system

  Coming your way in 2021: smart water meters. At their Sept. 22 meeting, Asheville City Council authorized the City Manager to execute an agreement with Cavanaugh and Associates to develop, facilitate and complete the Request for Proposals process for selection of an “advanced metering infrastructure system.”      That’s a mouthful but what it means is that the [...]

Asheville City offices to close for Martin Luther King Jr. Day

Asheville City government offices will be closed Monday, Jan. 16, in observance of Martin Luther King Jr. Day. Garbage and recycling collection schedules will continue as normal over the holiday. City of Asheville Parks and Recreation Department recreation centers will be closed with the exception of the Montford Centers, which will be open for Fun Day Out [...]

Asheville customers asked to conserve water usage

    Asheville Water Resources continues to make improvements at its water treatment facilities. Current circumstances, combined with hot, dry weather, have produced water demand at a level that will be difficult to sustain. For this reason, the City of Asheville is asking our customers to take voluntary water conservation measures.   You can reduce usage the following ways:   Stop outdoor [...]

Asheville cuts water losses through targeted effort, with big results

The City of Asheville’s Non-Revenue Water Program has helped reduce water loss due to line breaks by 2.5 million gallons per day. Asheville program becomes a model for other communities   For Asheville Water Resources, the challenges that come with an aging infrastructure, nearly 1,700 miles of transmission lines spread over mountainous terrain, and the extremely high water pressure [...]

Asheville extends repayment plan for customers who fell behind in utility payments

    Understanding the continuing economic hardships caused by the COVID-19 pandemic, the City of Asheville is extending the safeguarding of City utility accounts for all customers from shut-offs due to nonpayment.   To be clear: Bills will not be forgiven, but rather customers who fell behind in payments will be offered payment plans to help them catch up [...]

Asheville Fire Chief, Water Director tapped for top Professional Association roles

The City of Asheville is proud to announce that two of the organization’s top leadership have been recognized by professional associations as top practitioners in their field. Asheville Fire Department Chief Scott Burnette was awarded Career Fire Chief of the Year by the North Carolina Fire Chiefs Association at a Feb. 8 ceremony. This is the [...]

Asheville Fire Department leads trench training

Asheville’s firefighters have already trained in high places, including hanging out around the Civic Center rafters. This week, they were down in the trenches. Wednesday found the Asheville Fire Department conducting trench training at Mountainside Park near Asheville’s Memorial Stadium. In a trench freshly dug by the City of Asheville Water Maintenance division (and [...]

Asheville is focused on delivering safe, clean water to our customers every time they turn on that tap 

  We’ve heard a lot following this month’s waterline break!  As we continue to invest millions of dollars in our water delivery system, there may be disruptions. While City staff do their best to minimize the inconvenience of water outages and boil water advisories, they will unfortunately happen from time to time. And we are doing everything [...]

Asheville leaders brief community on recent water breaks and discoloration

City Manager Debra Campbell speaks from the podium while Assistant City Manager Cathy Ball looks on.   At a glance Monday’s water line break in the River Arts District was unrelated to the discolored water issue. Instead, it stemmed from an equipment failure in a construction project was completed on Sunday. A water line repair last week caused significant amounts [...]

Asheville still under flash flood watch following Florence

This Google map images shows Tropical Depression Florence’s location Sunday evening.     A day of nonstop rain from Tropical Depression Florence brought some flooding to the Asheville area Sunday and overnight into Monday. Sunday evening, the City of Asheville closed Azalea Road as the Swannanoa River has begun to rise. Also, the Asheville Fire Department performed a swift-water rescue of [...]

Asheville streets drying out, Public Works monitoring for potential icy spots

    The snow that blew through Asheville this morning left wind in its wake, and that is drying out streets quickly.   “We have been all around the city all morning and have found very few to no issues,” said City Streets Manager Chad Bandy. “We will continue to have trucks ready to address spots as they are [...]

Asheville the first NC city to issue ‘green bonds’

Sustainability. Environmentally friendly. Green. These words not only apply to earth-friendly principles, they now also can apply to financial bonds. They are called “green bonds” and the money used – as well as the profits returned – finance environmentally friendly or sustainable projects. Asheville is the first municipality in North Carolina to issue green bonds. Money [...]

Asheville water exceeds EPA safe drinking water standards

  The City of Asheville has released its 19th annual Water Quality Report, a federally-mandated “report card” designed to educate customers on what is in their drinking water. The City of Asheville is pleased to report that the City’s drinking water continues to surpass all U.S. Environmental Protection Agency (EPA) safe drinking water standards. The report is [...]

Asheville water outages scheduled

The City of Asheville Water Resources Department has several water interruptions scheduled this week: July 6-7, 9 p.m. to 6 p.m.: North District, the affected areas are Merrimon Avenue from Larchmont Drive, to Lakeshore Drive and from Lakeshore Drive to Red Oak Road, Also to included Sandon Drive, Sandon Circle, Colonial Place, Horizon Hill , Cambridge Road, [...]

Asheville Water Quality Report: Outstanding sources and careful treatment ensure safe supply

The City of Asheville has released its 18th annual Water Quality Report, a federally-mandated “report card” designed to educate customers on what is in their drinking water. The City of Asheville is pleased to report that the city’s drinking water continues to surpass all U.S. Environmental Protection Agency (EPA) Safe Drinking Water Standards. The report is [...]

Asheville Water Resources adds Boil Water Advisories to its safety measures

Clean water helps ensure healthy communities. The City of Asheville is dedicated to ensuring safe, clean water for its residents, upholding extremely high standards and best practices that include rigorous testing. As part of the City’s unswerving dedication to ensuring safe, clean water, the water is tested at all three of Asheville water treatment plants multiple [...]

Asheville Water Resources employees serving vital roles during COVID-19 health emergency

  Water Production and Maintenance staff continue their work during  this pandemic to ensure safe water supply. The City of Asheville is following CDC, state and Buncombe Health Department guidelines in all of our operations. The health and safety of our communities and employees is our highest priority.   Here’s a look behind the scenes of Water Production [...]

Asheville Water Resources maintenance work to involve intersection closure, possible low water pressure and discoloration

  Water Maintenance work will close the intersection at Craven Street /Haywood Street and Riverside Drive for water valve repair work from Aug. 11-13. This is an important valve replacement project designed to maintain Asheville’s water system, to proactively replace components of the system to help ensure continuity of water service to our customers.   Road closure impact This will [...]

Asheville Water Resources reminds businesses about recommended quality measures that need to be taken before reopening 

    As state and local public health officials begin to ease restrictions, and outline what businesses can reopen, we wanted to share with you some necessary water information and precautions. Although water has been flowing continuously through the City of Asheville’s water system, private plumbing lines at local businesses closed during the Stay Home, Stay Safe [...]

Asheville Water Resources to begin maintenance on 5 million-gallon tank as part of proactive resource management

  A 5 million-gallon tank serves as a final stop before City of Asheville water is distributed through our pipes to homes, industry and businesses. It’s called a clearwell and, like other aspects of Asheville Water Resources facilities, it requires maintenance from time to time.   That maintenance will begin June 15 at the North Fork Water Production [...]

Asheville Water Resources to replace water lines in seven areas

  Asheville Water Resources has identified seven areas for neighborhood water line replacements from late 2020 through 2021. This includes multiple water lines along bustling South Tunnel Road, which will be transferred to a newer larger existing waterline; 950 lineal feet of water line on Brevard Road; and other projects, including two residential areas in Buncombe [...]

Asheville Water Resources undertakes multi-year process to identify and eliminate any source of lead from system

    In March, the Environmental Protection Agency revised its Lead and Copper Rule that strengthens regulations for eliminating lead from drinking water. The new requirements mandates, among other things, that water utilities nationwide increase tap water testing, and that they create a service line inventory to check for the presence of lead pipes in water systems, [...]

Asheville’s larger development fees to rise, tennis center passes lowered

    City Council passes fee adjustments for the 2018-2019 fiscal year     With spring comes birds singing, longer days and — the City of Asheville budget season. Prior to adopting the 2018-2019 budget in June for the fiscal year, each April Council passes its fee adjustments. On April 10, City Council adopted its Fees & Charges for FY 2018-2019.     How [...]

Asheville’s water supply is stable, conservation always appreciated

The City of Asheville Water Resources Department would like to thank customers for their continued efforts to conserve water and use this valuable resource wisely. Although neighboring counties are experiencing conditions which require additional water restrictions, the City of Asheville water supply volumes remain at a level that allow customers to continue normal water use. The [...]

Asheville’s well planned out water system keeps supplies steady, even in drought

While Buncombe County is experiencing drought this summer, Asheville’s water supply remains ample. To be sure levels at the North Fork Reservoir have dropped somewhat. But it’s a deep dish that can hold a lot of liquid, and this allows Asheville to delay mandated conservation in all but the most extreme conditions. “We get asked during [...]

City of Asheville 2018 initiatives: What to look for in the new year

  With a new year comes new programs, facility improvements and projects to improve our community. Here’s a look ahead at Asheville City government initiatives in 2018. We couldn’t get the list down to 10 items so here are a dozen to look for in the coming year.       New, more diverse City Council   Asheville City Council 2018: Standing, left to right, are Keith Young, [...]

City of Asheville completes North Fork Dam Improvement Project

After more than three years of construction, the North Fork Dam Improvement Project is complete and fully operational.  The improvements provide long-term benefits by automating the decision-making element through capacity and safety measures, including reinforcing the earthen dams for seismic stability, providing additional spillway capacity to safely pass water from large precipitation events, and improved [...]

City of Asheville completes Tunnel Road portion of waterline project, just in time for holiday traffic

  A two-block stretch of Tunnel Road is finally free of construction, just in time for holiday shopping at Asheville Mall and the surrounding area.   Shortly before Thanksgiving, the contractor working for Asheville Water Resources put the final pavement down on this part of Tunnel Road, roughly between Waffle House, 171 Tunnel Road, to just past Asheville Terrace Apartments, [...]

City of Asheville distributes water quality report

The City of Asheville has released its 20th annual Water Quality Report, a federally-mandated “report card” designed to educate customers on what is in their drinking water.  The City of Asheville is pleased to report that the City’s drinking water continues to surpass all U.S. Environmental Protection Agency (EPA) Safe Drinking Water Standards. The report [...]

City of Asheville emergency water interruption near North Fork Reservoir

The City of Asheville Water Resources Department has an emergency water interruption going on today, Feb. 10. The affected areas are from North Fork Water Production Plant to U.S. 70, also to include North Fork Road, North Fork Road Right Fork, Wallace Mountain, Walker Town Road, White Oak Trail, Lynx Lane, North Oconeechee Avenue, Oconeechee Avenue [...]

City of Asheville employee receives national heroism award for saving man from possible suicide

  Even though he was on the job, Anthony “Buzz” Brown couldn’t just drive by when he saw a man about to jump off of a bridge on Sand Hill Road onto I-40 earlier this year. The longtime Leak Detection Technician for Asheville Water Resources stopped, turned his truck around, and engaged the [...]

City of Asheville employee’s compassion saves a life

  Reprinted from American Water Works Association   Carrying the sadness of losing a family member to suicide guided an Asheville Water Resources professional to reach out to a stranger he saw lingering at the edge of a highway overpass. The compassion of his action saved a life.   Anthony “Buzz” Brown was driving down Sand Hill Road in his truck [...]

City of Asheville launches Boil Water Advisory Program

On Jan. 9, a new City of Asheville program to further ensure safe drinking water began. The City’s new Boil Water Advisory Program launched. Water is tested at all three of Asheville water treatment plants multiple times daily. This new BWA Program adds an additional measure to the City’s portfolio of safety measures. Please note:   A Boil [...]

City of Asheville launches easy-to-use Utility Express Pay portal for your Combined Utility Statement

  Paying your City of Asheville Combined Utility Statement just got a whole lot easier. The City has launched a new online payment portal, Utility Express Pay. The enhanced portal now features: Fast and easy registration; A way to schedule recurring payments; Acceptance of debit, credit and eChecks; Paperless billing;  A place to review past bills and payments; and Ability to view and [...]

City of Asheville lifts system-wide boil water advisory; 1,000 customers still affected

  The City’s system-wide boil water advisory has been cancelled but remains in effect for 1,000 customers in east Asheville.   Out of an abundance of caution the City of Asheville issued a system-wide boil water advisory when a 24-inch transmission waterline ruptured Tuesday night.   As Water Maintenance worked through this repair today, they discovered not all customers would [...]

City of Asheville monitoring hurricane, prepares for storm

Latest Hurricane Florence storm track. Updated information includes: Hurricane Florence has weakened slightly to Category 3 hurricane, with winds near 125 mph (201 kph). It is still considered “extremely dangerous.” How Asheville Fire Department is helping in the storm zone. Link for shelters in the storm zone.   The City of Asheville continues to monitor the path of Hurricane Florence and [...]

City of Asheville names new Water Resources Director

The City of Asheville is pleased to announce that, after a nationwide search, Jade Dundas will serve as the City’s new Water Resources Director, effective July 13. Dundas comes to the City of Asheville from Sioux City, Iowa, where he served as Assistant City Manager/Public Works Director since 2010. Two years before that he served as [...]

City of Asheville offers email billing

Want to cut out one more envelope from your bill basket? Sign up for emailed billing by the City of Asheville Customer Service Division and get your combined services statement sent directly to your inbox. Since the beginning of September, Customer Services staff have been stuffing notices into combined services statements, which include billing for water, [...]

City of Asheville offices closed for Labor Day, ART buses to run on holiday schedule

Asheville City government offices will be closed Monday, Sept. 4, in observance of the Labor Day holiday. Though City offices will be closed, Sanitation Services will run on schedule. Trash and recycling will be collected as normal on Sept. 4.   ART bus service The City of Asheville ART service routes and facilities will operate on a reduced holiday [...]

City of Asheville offices closed for Memorial Day, ART buses to run on holiday schedule

  Asheville City government offices will be closed Monday, May 28, in observance of the Memorial Day holiday. Though City offices will be closed, Sanitation services will run on schedule. Trash and recycling will be collected as normal on May 28. The Sanitation Division will not collect brush on Memorial Day and there will be no scrap [...]

City of Asheville offices closed for Veterans Day, ART buses to run on regular schedule

In observance of Veterans Day, the City of Asheville offices will be closed Friday, November 11, 2022. The City of Asheville and partner agencies will honor our local Veterans during a Veterans Day Ceremony on November 11. The in-person ceremony will take place Friday, November 11, 2022,  11 a.m. at Charles George VA Medical Center, 1100 Tunnel Road, Asheville.

City of Asheville offices to close for Juneteenth Observance – Monday, June 20, 2022

On June 20, 2022  Asheville City offices will be closed in observance of Juneteenth, also known as Freedom Day or Emancipation Day. Juneteenth, officially observed each year on June 19,  marks the day in 1865 when enslaved African-Americans in Galveston, Texas, were told they were free, marking the end of slavery in the United States. Congress [...]

City of Asheville offices to close for Thanksgiving holiday

  ART bus service suspended on Thanksgiving Day as well     Asheville City government offices will be closed Thursday, Nov. 23, and Friday, Nov. 24, in observance of the Thanksgiving holiday. Here is a roundup of City service holiday schedules.   ART bus service ART bus service will be suspended Nov. 23, in observance of the Thanksgiving Day holiday. Thanksgiving is one [...]

City of Asheville prepares for week of heavy rain

A Stormwater Services crew removes silt, dirt and debris from storm drains atop Town Mountain July 31.     In advance of heavy rains this week, the City of Asheville is prepared! The Water Resources Department is following the Flood Operation Plan at the North Fork Reservoir. One gate is slightly opened (6 inches) to accommodate present and anticipated precipitation to [...]

City of Asheville provides virtual presentation about completion of the North Fork Dam Improvement Project

After more than two years of construction, the North Fork Dam Improvement Project is nearing completion. This will deliver to our community a safer dam with more capacity to hold water from the reservoir and one that is better enforced against potential seismic activity. It is scheduled to be fully operational as of Oct. 31. As this [...]

City of Asheville rolls out repayment plan for customers who fell behind in utility payments

  On March 13, in response to the COVID-19 public health emergency, Asheville Water Resources suspended all water account disconnections due to non-payment of City of Asheville combined utility bills.  On March 31, the state of North Carolina followed suit with an executive order by Gov. Roy Cooper that also suspended utility disconnections due to the [...]

City of Asheville to temporarily suspend water disconnections

    In response to the COVID-19 public health emergency, Asheville Water Resources will suspend all water account disconnections due to non-payment of City of Asheville combined utility bills.  During this time, we want to ensure all Asheville water customers have access to clean drinking water and wastewater services. In suspending water disconnections, the City hopes to [...]

City of Asheville Water Resources Department Distributes 2013 Annual Water Quality Report

The City of Asheville’s Water Resources Department continues to deliver water that meets or exceeds federal water quality regulations, and an annual report currently being delivered to water customers displays the results of water quality testing. Each year, the City of Asheville distributes its annual water quality report in water customers’ bills and posts it [...]

City of Asheville water transfers to the town of Black Mountain  

  Black Mountain customers who have received their water from the City of Asheville will now instead get it from the town of Black Mountain. About 415 customers are directly affected by this switch.  The initial testing is set for June 8. This move is designed to: Increase water pressure in a lower-than-normal pressure area. Clearly define service areas for [...]

City of Asheville water transmission line projects beginning, discoloration possible

  At a glance Asheville Water System receiving an upgrade critical to protecting our community from water loss during a major flood, as what happened during the Flood of 2004. This involves installation of a third water transmission line. Once installed the transmission line will need to be tied into two existing transmission lines. There is the possibility this could [...]

City of Asheville’s technology roll out increases efficiency across departments

In an organization of more than 1,000 people, speedy and accurate information flow means not only increased efficiency but also real dollars. That’s an underlying theme that emerges when City of Asheville employees talk about the recently launched technology upgrade that provides not only swifter access to data but also easier communication between city departments [...]

Community to receive update on Haywood Streetscape project during Sept. 5 meeting

  The Haywood Streetscape Improvement project continues to move forward.    This project includes sidewalk rehabilitation, street resurfacing, stormwater improvements, sanitary sewer improvements, and the sourcing, siting and installation of street amenities. An informational meeting will be held at 9 a.m. Sept. 5 at the U.S. Cellular Center Banquet Hall (87 Haywood St., second floor) to share the [...]

Crews flushing pockets of discolored water following transmission line break

  Asheville Water Maintenance crews are flushing lines of discolored water following the break of a 24-inch transmission line in east Asheville late Tuesday night. The entire water system is not affected, but discolored water is showing up in pockets from the 200 block of Patton Avenue downtown, to portions of Hilliard Avenue, Amboy Road and as [...]

Development Services builds on positive customer feedback

ASHEVILLE – The Development Services Center is continuing its emphasis on providing excellent customer service by seeking regular feedback from the people it serves. Staff recently issued an online customer service survey to gauge their performance. The goal is to keep doing what customers say is working and to improve in areas that customers felt were [...]

Drink up: It’s Water Week

Head to Splashville Monday, May 4, to learn about what it takes to get finished high-quality water from the source to the taps in our homes and businesses. From 9 a.m.-3 p.m. May 4, City of Asheville Water Resources workers will man educational and informational tents in the Pack Place Park lawn, near Splashville. There [...]

East Asheville Boil Water Advisories lifted

The City of Asheville Water Resources Department had these emergency water interruptions late last week: NOW LIFTED: On Avondale Road from Gashes Creek Road to Bee Ridge Road. NOW LIFTED: From 11 Old Charlotte Highway to the dead end of Old Charlotte Highway also to include Gashes Creek Road.   These interruptions of water required issuance of a Boil Water [...]

East Asheville water repair may result in some discoloration

  Beginning on Friday, some East Asheville water customers may experience discolored water, due to an unexpected and necessary repair. No water outages are expected, though water pressure may vary from May 15-22, while this repair is being completed.   Asheville Water Resources is working to mitigate any impacts through flushing water lines in conjunction with this repair. [...]

East Asheville waterline break triggers system-wide boil water advisory

  A major waterline break that occurred Tuesday night in east Asheville triggered a system-wide boil water advisory for all Asheville water customers that remains in effect today. Water has been restored following an outage.   Latest information: The North Fork Bridge Transmission Line Bypass Project installed in 2019 allowed the City to quickly restore water to all customers [...]

EPA recognizes Asheville water treatment plants for high quality

The City of Asheville water treatment plants at the North Fork and William DeBruhl reservoirs have been recognized for outstanding water quality by the United States Environmental Protection Agency. Both plants exceeded EPA regulatory standards and achieved health and safety goals set by the North Carolina Department of Environment and Natural Resources for optimized performance. Under [...]

FAST FACTS: City of Asheville boil water advisories

  Clean water helps ensure healthy communities. The City of Asheville is dedicated to ensuring safe, clean water for its residents, upholding extremely high standards and best practices that include rigorous testing. As part of the City’s unswerving dedication to ensuring safe, clean water, the water is tested at all three of Asheville water treatment plants [...]

Final Asheville water transmission line tie-in to affect one neighborhood, Laurel Ridge 

    With the final tie-in transmission waterline installation on the North Fork Waterline Bypass Project set for Friday, Nov. 22, into Saturday, Nov. 23, we want to clearly communicate to our customers about the expected timeline and impacts. This transmission line tie-in is expected to affect customers in the Laurel Ridge neighborhood near [...]

Final installments for N. Fork Transmission Waterline Bypass Project happen this month

    Having received recent questions from media and the public regarding a discolored water event that happened in the spring, the City of Asheville wants to let everyone know that, in September, the final leg of the North Fork Waterline Bypass Project will occur. We also want to share the schedule, plus information about additional measures [...]

Final phase of North Fork Waterline Bypass Project installation to trigger slight system-wide impact

  As the City of Asheville moves into the final phase of the North Fork Waterline Bypass Project, we want to let everyone know about key dates for the final installations. This phase of the project involves a tie-in to a 36-inch transmission line very near the source at the dam.  To do this, Water Resources [...]

Florence weakens to tropical depression, Asheville under flash flood, wind advisories

Latest Tropical Depression Florence storm track.   Latest updates: The gates at the North Fork Dam were closed at 2:40 a.m. Sunday 703,184 without power statewide Sunday. Asheville remains under a wind advisory. The National Weather Service issued a flash flood watch for Asheville through Tuesday. Flooding impacts may not be apparent until Monday. The storm could bring the potential for landslides. A weakened [...]

Get building permit, bond updates at Asheville Development Forum Friday

The City of Asheville’s Office of Economic Development hosts the City Manager’s Development Forum twice a year, in May and November. The next forum is scheduled for 11:30 a.m. to 1 p.m. Nov. 18 at the U.S. Cellular Center Banquet Hall. The Forum — which is free and open to the public — provides members of [...]

Heartfelt effort helps City employee in need of new heart valve

Some big hearts pulled together to help repair Shane Moore’s heart.   One hundred of them, in fact, many of them City workers. It was a team effort. Literally.   Water Resources Meter Services Division Manager Brandon Buckner considers Shane something like a kid brother. He even has a nickname for the younger meter technician: Buck. That’s because Shane started [...]

Heroism, accomplishments by city employees, recognized by Mayor and City Council

Six city employees were recognized by Asheville City Council at its August 13 meeting. Council thanked for their hard work, drive for improvement, and, in one case, heroism. Darlene Barnwell, who works in the city’s Customer Service Division, received a standing ovation for her heroic rescue of an 8-year-old boy who was being attacked by dogs [...]

Keeping Asheville’s water supply safe: Testing, constant monitoring are key

  It takes more than a pristine water source to deliver safe drinking water to Asheville customers. “City of Asheville water comes from pristine and protected sources: particularly the Bee Tree and North Fork Reservoirs, situated in a 22,000-acre watershed,” said Jade Dundas, Water Resources Director. “But pure water is not enough. You need to ensure that [...]

Latest water testing results now available for City of Asheville water

Water sample tests indicate municipal water remains safe for customer use and consumption. Testing was completed on samples throughout the entire system. Results are available on the City of Asheville website. While not considered harmful to human health by the Environmental Protection Agency (EPA),  the samples did show heightened levels of manganese. Manganese, is a [...]

Lead Awareness

The City of Asheville’s Water Resources Department has been proactively preparing for changes to the  Environmental Protection Agency (EPA) Lead and Copper Rule since early 2019. Now that the changes have been finalized, the City of Asheville has a strategy in place to meet three key mandates of the revised rule: the creation of a Service Line Inventory, lead testing in elementary schools and daycares, and Lead and Copper Rule sampling. 

Local middle school students tour City of Asheville Water Treatment Plant

City of Asheville staff conducted tours of the North Fork Water Treatment Plant in Black Mountain for the Owen Middle School 7th grade class field trip on June 8.  Around 130 students toured the plant through an education and outreach program conducted in partnership with RiverLink, a regional nonprofit spearheading the economic and environmental revitalization [...]

Majority of City of Asheville main water lines are now clear

The City of Asheville sympathize with the frustration the community is feeling due to water loss and the discolored water that has persisted in many areas of the community. The City takes these incidences seriously and we understand that both residents and businesses depend on the City to provide excellent water quality. Based on customer service [...]

Moody’s upgrades Asheville Water Resources debt rating — and it’s a big deal

  Once again, sound management of City assets has translated into a money-saving financial rating. That’s good news for the City and its residents.   The City of Asheville’s Water Resources Fund has received a debt rating upgrade! On September 4, the City learned that Moody’s Investor Services formally upgraded the debt rating for Water Resources from Aa2 [...]

NC Supreme Court ruling allows City of Asheville to retain water system

The North Carolina Supreme Court has issued a decision. The decision indicates that the Court has overturned the original legislation which allows the City of Asheville to retain operation of the water system. City legal staff is currently reviewing the decision and will issue any additional information as it becomes available. The decision is posted on [...]

NC Supreme Court to hear Asheville water lawsuit

The NC Supreme Court announced Jan. 29 that it will hear the water lawsuit, denying the state’s motion to dismiss the lawsuit.   The case, Asheville v. State (No. COA14-1255), involves a 2013 statute that requires the City to transfer its water system to a new authority and without compensation. At trial, the court recognized these constitutional [...]

New Oakley Police Resource Center opens in East Asheville

The Asheville Police Department’s recently opened Oakley Resource Center is the result of a series of partnerships and collaborations, all of which, says APD Chief William Hogan, were critical to the project’s success. The 2,500 square-foot facility provides a satellite station for the APD’s Baker District, which serves north and east Asheville, and officially opened with [...]

North Fork Dam improvement construction advances to blasting stage

Updated information regarding North Fork Dam Improvement Project The City of Asheville would like to clarify recent public information on the work being performed for the Dam Improvement Project at the North Fork facility. The construction of the new auxiliary spillway requires the excavation of earth and bedrock to reach foundation grade. In order to reach the required depth, a professional qualified in [...]

North Fork Dam Improvement Project

    Project is complete! After more than three years of construction, the North Fork Dam Improvement Project is complete and fully operational.  The improvements provide long-term benefits by automating the decision-making element through capacity and safety measures, including reinforcing the earthen dams for seismic stability, providing additional spillway capacity to safely pass water from large precipitation events, [...]

North Fork Dam Improvement Project

After more than two years of construction, the North Fork Dam Improvement Project is complete! This gives our community a safer dam with more capacity to hold water from the reservoir and one that is better enforced against potential seismic activity.

North Fork Water Treatment Plant and Dam once again receives national attention

Already the recipient of a national award for the Spillway and Embankment improvement project, the facility this week hosted visitors from the Environmental Protection Agency and the North Carolina Department of Environmental Quality. This was the first visit for EPA Asst. Administrator Radhika Fox, who said “It’s stunning,  the way that Asheville is really [...]

One-stop Development Services shop brings permitting under one roof

As anyone who works in the development industry, or for that matter, has tried to expand on an existing home can tell you, running the gauntlet of required permits in any city can be a long and complicated process. The City of Asheville’s Development Services Center at 161 South Charlotte represents an initiative across city [...]

Pay your water bill

How to pay your water bill, with convenient online, automatic draft, mail or in person options.

Predictive model helps Asheville manage water supply during drought

By Jade Dundas Asheville Water Resources Director   The City of Asheville is getting calls about water supply and conservation. This recent interest is understandable, given the very low amounts of rain that we have received throughout the year, the recent severe drought designation for the region, and that some of our neighboring communities are asking residents to [...]

Prescribed burns coming to watershed to enhance and protect the resource, including water quality

    Maintaining a pristine water source means more than managing the North Fork Reservoir itself. It extends to managing the 20,000 acres of forested watershed that surround the North Fork and Bee Tree reservoirs.   A carefully crafted series of controlled burns will happen on the watershed over the course of coming years, beginning in February.   The controlled burns [...]

Public invited to submit final questions as North Fork Dam improvement nears completion

   In a continued effort to prevent significant damage in the event of a natural disaster (flood or earthquake), and to meet the regulatory standards and design requirements set by North Carolina Department of Environmental Quality Dam Safety Division, the City of Asheville, in conjunction with consultants from Schnabel Engineering, identified and implemented proactive improvement measures [...]

Rates and Fees

View a list of water consumption charges for various types of activities, as well as information on other water fees.

See an abnormally low or high water bill? Call us

Dear Asheville Water Customers,   Please let us know if you get an abnormally low water bill. Really.  Because an error on the front side could result in a high bill a few months down the road — one you might find daunting to pay the next go-round. And no one wants that.   No one is perfect, including Asheville [...]

Sewer services

Find out about sewerage services provided by Metropolitan Sewerage District (MSD), and how to ask questions and find additional information.

Spring 2019 Discolored Water

Two separate events caused discolored water for Asheville area residents in late March and early April 2019. This page summarizes information shared with the community and addresses frequently asked questions.

Stay safe during winter storms

Already this winter, multiple snowstorms have hit Asheville and Western North Carolina, and the City’s Public Works Department has been hard at work to keep roads passable and clear, while the Asheville Police and Fire Departments continue to keep people safe. The City of Asheville is urging the public to remain safe and cautious throughout inclement [...]

Take time to evaluate your flooding risk and incorporate measures to lessen potential impact

  The 2020 hurricane season is upon us, and the National Oceanic and Atmospheric Administration (NOAA) has predicted an above average amount of activity. According to NOAA forecasters, the outlook predicts a 60% chance of an above-normal season, a 30% chance of a near-normal season, and only a 10% chance of a below-normal season. The average [...]

U.S. Census Bureau is hiring for 2020

  From the U.S. Census: The U.S. Census Bureau continues to recruit thousands of workers for temporary jobs available nationwide in advance of the 2020 Census. The 2020 Census Jobs website allows applicants to apply for a range of positions, including recruiting assistants, office operations supervisors, clerks, census field supervisors, and census takers by completing a single application online. Opportunities [...]

Victoria Road to be repaved, most of the work done nights and weekends

After recently upgrading water mains to enhance fire safety along Victoria Road, the City of Asheville has started the next phase of infrastructure improvements to the area, which will include repaving the road.   Prior to the paving is work to improve existing stormwater infrastructure. This work will be completed during daytime hours. Lane closures are expected [...]

Video: How to pay your Combined Utility Statement with Utility Express Pay

  The City of Asheville recently launched a new online payment portal, Utility Express Pay. Even if you were registered for online payments before, you will need to register for the new Utility Express Pay as the City has transitioned to this new payment system. This video tutorial will walk you through registration.   For more information, visit this [...]

Water

The Water Resources Department (WRD) provides drinking water to Asheville and the surrounding areas. WRD owns and operates three drinking water treatment plants, and maintains over 1700 miles of water lines in the distribution system. We’re working for you!   To receive emergency texts directly from Buncombe County for breaking health and safety news text BCALERT on your [...]

Water and Public Works crews gear up for NC811 “Call Before you Dig!” changes

The City of Asheville’s partnership with NC811 is a great way to keep people safe from injury and reduce damage to underground utilities by encouraging people to “Call Before You Dig.” Residents can call “811” and a technician will mark the underground utilities before digging begins. North Carolina Governor Pat McCrory has declared April 2014 as [...]

Water crews flushing lines in wake of break; here’s who to call if your water does not clear

      In the wake of a break and repair to a water supply line near the North Fork Dam earlier this week, Asheville customers have experienced discolored water. We also understand that while most of the system is clearing now that the line is repaired, there are some isolated pockets of discolored water. We understand people [...]

Water Department Projects

The Water Resources Department’s vision is to be an innovative leader in the water utility industry. Using the concept of continuous improvement, the department accepts the challenges of providing regional customers with water to enhance their quality of life, serving as stewards over the most vital of all natural resources, and empowering department employees to [...]

Water main replacement brings traffic impacts to Victoria Road

Traffic on Victoria Road will be controlled by mobile traffic lights during the water main construction. Heading down Victoria Road anytime soon? You might want to enter from the Mission Hospital end rather than Meadow Road, at least for now. Otherwise, you may encounter a traffic delay. The City of Asheville Water Resources Engineering Division recently began [...]

Water Plan Review and Inspections

The Water Resources Department is a delegated authority, Water Line Extension Plan Approval Program (requires Adobe Reader) by the North Carolina Department of Environmental Quality (NCDEQ) to review and approve water system extension plans within the City of Asheville Water Resources Department’s service area. The department reviews water line plans when [...]

Water quality and advisories

View the yearly water quality report, current advisories and outages, as well as register to be notified of advisories in your area.

Water Resources Department brings home awards for excellence, heroism

Two state professional associations have recognized City of Asheville Water Resources employees for excellence and outstanding achievement, and cited the department as a whole for exceptional safety measures. Water Production Superintendent <strong>Leslie Carreiro</strong> earned Outstanding Operator of the Year from the NC Waterworks Operators Association. Carreiro has been with the City of Asheville for 23 years [...]

Water Resources employee receives state and national awards

A professional association dedicated to quality water services has recognized a City of Asheville Water Distribution Operator with back to back awards for outstanding efforts and contributions to water services. Timothy Burdine, an 11-year employee of the city’s Water Resources Department, received awards from the North Carolina American Water Works Association and the North Carolina Water [...]

Water Services employee steps up for children’s charities

Last Friday, Brandon Buckner, the City of Asheville’s Meter Services Superintendent sat down before his peers (and a dubious looking set of pruning shears) and donated his hair to Locks of Love, the nonprofit that creates hair pieces for children who have lost their hair due to medical procedures, including treatments for cancer. “There was [...]

Water transmission line tie-in project completed!

  Asheville Water Resources’ final water transmission line tie-in was completed the weekend of Nov. 22-24 with no impacts to our customers. Thank you for your patience during this massive 7-month installation to better protect our community from water loss during extreme weather events.   We are more sustainable and resilient as a community, with the completion of this [...]

Waterline replacement project to cross Tunnel Road

  The City of Asheville will install a new 30-inch waterline to better serve Asheville Water Resources customers along a short section of Tunnel Road, Kenilworth Road and Beaucatcher Road area, starting Aug. 28 (see the project area map below). The project will be installed parallel with an aging, undersized waterline in this area.   Will there be [...]

Wet Lab video: Hands-on facility where Asheville Water Maintenance workers build their skills

  Before they hit the field and real waterline break and installation situations, Asheville Water Resources puts its maintenance employees to the test in a hands-on simulation setting. They get wet!   Tim Burdine’s job: Ensuring that the approximately 1,700 miles of waterline in Asheville’s water system keeps flowing. Burdine, Asheville Water Maintenance Division Manager, has been on the [...]

While Tropical Storm Irma weakens, City of Asheville is still prepared for impacts

Here is the latest storm track for what has now become Tropical Storm Irma. The City of Asheville continues to closely monitor the storm for any local impacts. The path of Tropical Storm Irma now appears to be tracking somewhat west of Asheville. It is expected to come through through North Georgia/Tennessee/Western North Carolina on Monday/Tuesday.   The [...]

Who’s up this week on What’s Up AVL! – Water Dept. Compliance Manager Brenna Cook

What’s Up AVL! The City of Asheville’s bi-monthly radio show gives the community the chance to take a deep dive with City of Asheville staff and departments. Learn about different departments and what projects are taking place in your community. This week, the City of Asheville host Sam Parada sat down with Water department Compliance Manager Brenna Cook [...]

Women in Water: City of Asheville all female Tap team prepares to take on the competition

It’s after 5 p.m. on a Friday evening.  While most people have left work responsibilities behind to begin the weekend, spend time with family and friends, or simply relax, a handful of people have other things in mind.     Meet Team Tap Debra Allen,Tana Spears, Carlie Townsend, and Janet Weaver are the muscle making up the City of [...]

You spot it, we fix it: City of Asheville launches Asheville App

The City of Asheville is excited to announce the launch of the Asheville App, an easy-to-use online tool that allows users to notify the city about issues like water line leaks, potholes, or illegal dumping that need the city’s attention via smart phone or computer, then track the results. “This is the kind of technology that [...]

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