See an abnormally low or high water bill? Call us

Dear Asheville Water Customers,   Please let us know if you get an abnormally low water bill. Really.  Because an error on the front side could result in a high bill a few months down the road — one you might find daunting to pay the next go-round. And no one wants that.   No one is perfect, including Asheville [...]

north fork auxiliary spillway
City of Asheville completes North Fork Dam Improvement Project

After more than three years of construction, the North Fork Dam Improvement Project is complete and fully operational.  The improvements provide long-term benefits by automating the decision-making element through capacity and safety measures, including reinforcing the earthen dams for seismic stability, providing additional spillway capacity to safely pass water from large precipitation events, and improved [...]

children drinking water
Asheville Water Resources undertakes multi-year process to identify and eliminate any source of lead from system

    In March, the Environmental Protection Agency revised its Lead and Copper Rule that strengthens regulations for eliminating lead from drinking water. The new requirements mandates, among other things, that water utilities nationwide increase tap water testing, and that they create a service line inventory to check for the presence of lead pipes in water systems, [...]

Lead and Copper Sampling and Testing

Happening Now The City of Asheville’s Water Resources Department has been proactively preparing for changes to the  Environmental Protection Agency (EPA) Lead and Copper Rule since early 2019. Now that the changes have been finalized, the City of Asheville has a strategy in place to meet three key mandates of the revised rule: [...]

Conserve water
Asheville customers asked to conserve water usage

    Asheville Water Resources continues to make improvements at its water treatment facilities. Current circumstances, combined with hot, dry weather, have produced water demand at a level that will be difficult to sustain. For this reason, the City of Asheville is asking our customers to take voluntary water conservation measures.   You can reduce usage the following ways:   Stop outdoor [...]

Buzz Brown and overpass
City of Asheville employee’s compassion saves a life

  Reprinted from American Water Works Association   Carrying the sadness of losing a family member to suicide guided an Asheville Water Resources professional to reach out to a stranger he saw lingering at the edge of a highway overpass. The compassion of his action saved a life.   Anthony “Buzz” Brown was driving down Sand Hill Road in his truck [...]

Illustration
Asheville extends repayment plan for customers who fell behind in utility payments

    Understanding the continuing economic hardships caused by the COVID-19 pandemic, the City of Asheville is extending the safeguarding of City utility accounts for all customers from shut-offs due to nonpayment.   To be clear: Bills will not be forgiven, but rather customers who fell behind in payments will be offered payment plans to help them catch up [...]

Water line installation
Asheville Water Resources to replace water lines in seven areas

  Asheville Water Resources has identified seven areas for neighborhood water line replacements from late 2020 through 2021. This includes multiple water lines along bustling South Tunnel Road, which will be transferred to a newer larger existing waterline; 950 lineal feet of water line on Brevard Road; and other projects, including two residential areas in Buncombe [...]