A professional association dedicated to quality water services has recognized a City of Asheville Water Distribution Operator with back to back awards for outstanding efforts and contributions to water services. Timothy Burdine, an 11-year employee of the city’s Water Resources Department, received awards from the North Carolina American Water Works Association and the North Carolina Water [...]
The City of Asheville water treatment plants at the North Fork and William DeBruhl reservoirs have been recognized for outstanding water quality by the United States Environmental Protection Agency. Both plants exceeded EPA regulatory standards and achieved health and safety goals set by the North Carolina Department of Environment and Natural Resources for optimized performance. Under [...]
Six city employees were recognized by Asheville City Council at its August 13 meeting. Council thanked for their hard work, drive for improvement, and, in one case, heroism. Darlene Barnwell, who works in the city’s Customer Service Division, received a standing ovation for her heroic rescue of an 8-year-old boy who was being attacked by dogs [...]
Last Friday, Brandon Buckner, the City of Asheville’s Meter Services Superintendent sat down before his peers (and a dubious looking set of pruning shears) and donated his hair to Locks of Love, the nonprofit that creates hair pieces for children who have lost their hair due to medical procedures, including treatments for cancer. “There was [...]
The City of Asheville is excited to announce the launch of the Asheville App, an easy-to-use online tool that allows users to notify the city about issues like water line leaks, potholes, or illegal dumping that need the city’s attention via smart phone or computer, then track the results. “This is the kind of technology that [...]
The City of Asheville Customer Service Division receives thousands of calls in a month. It’s not unusual for a customer service representative to field 100 calls in a day. Though Customer Services is part of the Water Resources Department and primarily handles water billing questions and payments, the division fields calls about everything from [...]
Want to cut out one more envelope from your bill basket? Sign up for emailed billing by the City of Asheville Customer Service Division and get your combined services statement sent directly to your inbox. Since the beginning of September, Customer Services staff have been stuffing notices into combined services statements, which include billing for water, [...]
ASHEVILLE – The Development Services Center is continuing its emphasis on providing excellent customer service by seeking regular feedback from the people it serves. Staff recently issued an online customer service survey to gauge their performance. The goal is to keep doing what customers say is working and to improve in areas that customers felt were [...]
City of Asheville staff conducted tours of the North Fork Water Treatment Plant in Black Mountain for the Owen Middle School 7th grade class field trip on June 8. Around 130 students toured the plant through an education and outreach program conducted in partnership with RiverLink, a regional nonprofit spearheading the economic and environmental revitalization [...]
Asheville’s firefighters have already trained in high places, including hanging out around the Civic Center rafters. This week, they were down in the trenches. Wednesday found the Asheville Fire Department conducting trench training at Mountainside Park near Asheville’s Memorial Stadium. In a trench freshly dug by the City of Asheville Water Maintenance division (and [...]
Already this winter, multiple snowstorms have hit Asheville and Western North Carolina, and the City’s Public Works Department has been hard at work to keep roads passable and clear, while the Asheville Police and Fire Departments continue to keep people safe. The City of Asheville is urging the public to remain safe and cautious throughout inclement [...]
In an organization of more than 1,000 people, speedy and accurate information flow means not only increased efficiency but also real dollars. That’s an underlying theme that emerges when City of Asheville employees talk about the recently launched technology upgrade that provides not only swifter access to data but also easier communication between city departments [...]