Head to Splashville Monday, May 4, to learn about what it takes to get finished high-quality water from the source to the taps in our homes and businesses. From 9 a.m.-3 p.m. May 4, City of Asheville Water Resources workers will man educational and informational tents in the Pack Place Park lawn, near Splashville. There [...]
Two state professional associations have recognized City of Asheville Water Resources employees for excellence and outstanding achievement, and cited the department as a whole for exceptional safety measures. Water Production Superintendent <strong>Leslie Carreiro</strong> earned Outstanding Operator of the Year from the NC Waterworks Operators Association. Carreiro has been with the City of Asheville for 23 years [...]
The City of Asheville’s partnership with NC811 is a great way to keep people safe from injury and reduce damage to underground utilities by encouraging people to “Call Before You Dig.” Residents can call “811” and a technician will mark the underground utilities before digging begins. North Carolina Governor Pat McCrory has declared April 2014 as [...]
The City of Asheville’s Water Resources Department continues to deliver water that meets or exceeds federal water quality regulations, and an annual report currently being delivered to water customers displays the results of water quality testing. Each year, the City of Asheville distributes its annual water quality report in water customers’ bills and posts it [...]
The City of Asheville is proud to announce that two of the organization’s top leadership have been recognized by professional associations as top practitioners in their field. Asheville Fire Department Chief Scott Burnette was awarded Career Fire Chief of the Year by the North Carolina Fire Chiefs Association at a Feb. 8 ceremony. This is the [...]
A professional association dedicated to quality water services has recognized a City of Asheville Water Distribution Operator with back to back awards for outstanding efforts and contributions to water services. Timothy Burdine, an 11-year employee of the city’s Water Resources Department, received awards from the North Carolina American Water Works Association and the North Carolina Water [...]
The City of Asheville water treatment plants at the North Fork and William DeBruhl reservoirs have been recognized for outstanding water quality by the United States Environmental Protection Agency. Both plants exceeded EPA regulatory standards and achieved health and safety goals set by the North Carolina Department of Environment and Natural Resources for optimized performance. Under [...]
Six city employees were recognized by Asheville City Council at its August 13 meeting. Council thanked for their hard work, drive for improvement, and, in one case, heroism. Darlene Barnwell, who works in the city’s Customer Service Division, received a standing ovation for her heroic rescue of an 8-year-old boy who was being attacked by dogs [...]
Last Friday, Brandon Buckner, the City of Asheville’s Meter Services Superintendent sat down before his peers (and a dubious looking set of pruning shears) and donated his hair to Locks of Love, the nonprofit that creates hair pieces for children who have lost their hair due to medical procedures, including treatments for cancer. “There was [...]
The City of Asheville is excited to announce the launch of the Asheville App, an easy-to-use online tool that allows users to notify the city about issues like water line leaks, potholes, or illegal dumping that need the city’s attention via smart phone or computer, then track the results. “This is the kind of technology that [...]
The City of Asheville Customer Service Division receives thousands of calls in a month. It’s not unusual for a customer service representative to field 100 calls in a day. Though Customer Services is part of the Water Resources Department and primarily handles water billing questions and payments, the division fields calls about everything from [...]
Want to cut out one more envelope from your bill basket? Sign up for emailed billing by the City of Asheville Customer Service Division and get your combined services statement sent directly to your inbox. Since the beginning of September, Customer Services staff have been stuffing notices into combined services statements, which include billing for water, [...]