Spring 2019 Discolored Water Recent News North Fork By-pass Waterline Project Page Majority of City of Asheville main water lines are now clear (4/5/2019) Latest testing results now available for City of Asheville water (4/4/2019) Asheville leaders brief community on recent water breaks and discoloration (4/2/2019) VIDEO: City press briefing on water breaks and discoloration (4/2/2019) FAST FACTS: City of Asheville boil water advisories (4/2/2019) Link to City of Asheville Facebook Live interview with David Melton, Water Resources Director (4/1/2019) City statement on Monday morning water main break in River Arts District (4/1/2019) Water crews flushing lines in wake of break; here’s who to call if your water does not clear (3/30/2019) Crews work to resolve water discoloration following repair completion (3/27/2019) Background The first event to cause discolored water occurred on March 26-27. This incident is related to a water line repair that caused significant amounts of sediment to mix in with the water supply. Our crews have been working around the clock to remove the sediment from the system. Based on the calls we’re receiving, it appears 5% customers are still affected by discolored water. We anticipate water should be back to normal by Friday, April 5. The second event occurred on April 1. Water loss was due to an early morning break of a 24” water main. The break occurred after a scheduled water line construction project was completed on March 31 in the same area. At this time, it appears the April 1 event was related to a failure in a piece of material used in the water line work on the previous day This break impacted a large part of the community including schools, businesses and homes. We understand that we did not provide detailed enough information to help people understand what to do. Water tests were done throughout the system and those results show no reason to continue a broad boil water advisory for people who had no water on April 1. Once discolored water enters your house, the only way to remove it is to run your water until it is clear. Running hot water will clear hot water heaters which typically hold a large amount of water. We understand this comes at the expense and we will adjust bills so the amount you pay is in line with previous bills. As always, the water department continues to test the water. The testing is done by a contracted lab and we will communicate the results back to the public when they are available. Supporting Documents FAQ Water Quality Lab Results Environmental Testing Solutions Certificate of Analysis – 04/02/2019 2018 Water Quality Report Presentation to Council – April 9, 2019 Samples Collected Report – March 26 to May 11, 2019 – Updated 5/14/2019 North Fork By-pass Waterline Project Page Contact Information Elise Ayers, Administrative Assistant 828-259-5416 updated by cfe 6/4/2019