Spring 2019 Discolored Water Recent News North Fork By-pass Waterline Project Page Majority of City of Asheville main water lines are now clear (4/5/2019) Latest testing results now available for City of Asheville water (4/4/2019) Asheville leaders brief community on recent water breaks and discoloration (4/2/2019) VIDEO: City press briefing on water breaks and discoloration (4/2/2019) FAST FACTS: City of Asheville boil water advisories (4/2/2019) Link to City of Asheville Facebook Live interview with David Melton, Water Resources Director (4/1/2019) City statement on Monday morning water main break in River Arts District (4/1/2019) Water crews flushing lines in wake of break; here’s who to call if your water does not clear (3/30/2019) Crews work to resolve water discoloration following repair completion (3/27/2019) Background The first event to cause discolored water occurred on March 26-27. This incident is related to a water line repair that caused significant amounts of sediment to mix in with the water supply. Our crews have been working around the clock to remove the sediment from the system. Based on the calls we’re receiving, it appears 5% customers are still affected by discolored water. We anticipate water should be back to normal by Friday, April 5. The second event occurred on April 1. Water loss was due to an early morning break of a 24” water main. The break occurred after a scheduled water line construction project was completed on March 31 in the same area. At this time, it appears the April 1 event was related to a failure in a piece of material used in the water line work on the previous day This break impacted a large part of the community including schools, businesses and homes. We understand that we did not provide detailed enough information to help people understand what to do. Water tests were done throughout the system and those results show no reason to continue a broad boil water advisory for people who had no water on April 1. Once discolored water enters your house, the only way to remove it is to run your water until it is clear. Running hot water will clear hot water heaters which typically hold a large amount of water. We understand this comes at the expense and we will adjust bills so the amount you pay is in line with previous bills. As always, the water department continues to test the water. The testing is done by a contracted lab and we will communicate the results back to the public when they are available. Supporting Documents FAQ Water Quality Lab Results Environmental Testing Solutions Certificate of Analysis – 04/02/2019 2018 Water Quality Report Presentation to Council – April 9, 2019 Samples Collected Report – March 26 to May 11, 2019 – Updated 5/14/2019 North Fork By-pass Waterline Project Page Contact Information Elise Ayers, Administrative Assistant 828-259-5416 updated by cfe 6/4/2019 Related Services Learn more about our water, the environment and waste reduction The City of Asheville Water Resources Department has an education program. We offer tours of our water treatment plants, as well as lessons on the environment and water quality. Pay your water bill How to pay your water bill, with convenient online, automatic draft, mail or in person options. Sign up for city e-newsletter Receive City News in your inbox! Watch livestream of city council meetings View live televised Asheville City Council meetings, at 5 p.m. on the second and fourth Tuesday of every month. Explore city data Public datasets and maps are available on the open data portal at data.ashevillenc.gov. Rates and Fees View a list of water consumption charges for various types of activities, as well as information on other water fees. Sewer services Find out about sewerage services provided by Metropolitan Sewerage District (MSD), and how to ask questions and find additional information. Water quality and advisories View the yearly water quality report, current advisories and outages, as well as register to be notified of advisories in your area. Start or stop water service Instructions for starting or stopping water service. Higher than expected bills What to do if you have received a bill that seems too high, which may be a sign of a water leak. Enroll in e-billing Go green with E-Billing for your water utility services. More Related Services Spring 2019 Discolored Water News Final Asheville water transmission line tie-in to affect one neighborhood, Laurel Ridge Posted on November 18, 2019November 18, 2019 by Polly McDaniel With the final tie-in transmission waterline installation on the North Fork Waterline Bypass Project set for Friday, Nov. 22, into Saturday, Nov. 23, we want to clearly communicate to our customers about the expected timeline and impacts. This transmission line tie-in is expected to affect customers in the Laurel Ridge neighborhood near [...] Asheville streets drying out, Public Works monitoring for potential icy spots Posted on November 12, 2019November 15, 2019 by Polly McDaniel The snow that blew through Asheville this morning left wind in its wake, and that is drying out streets quickly. “We have been all around the city all morning and have found very few to no issues,” said City Streets Manager Chad Bandy. “We will continue to have trucks ready to address spots as they are [...] Final phase of North Fork Waterline Bypass Project installation to trigger slight system-wide impact Posted on October 30, 2019November 12, 2019 by Polly McDaniel As the City of Asheville moves into the final phase of the North Fork Waterline Bypass Project, we want to let everyone know about key dates for the final installations. This phase of the project involves a tie-in to a 36-inch transmission line very near the source at the dam. To do this, Water Resources [...] More Spring 2019 Discolored Water News
Learn more about our water, the environment and waste reduction The City of Asheville Water Resources Department has an education program. We offer tours of our water treatment plants, as well as lessons on the environment and water quality.
Pay your water bill How to pay your water bill, with convenient online, automatic draft, mail or in person options.
Watch livestream of city council meetings View live televised Asheville City Council meetings, at 5 p.m. on the second and fourth Tuesday of every month.
Explore city data Public datasets and maps are available on the open data portal at data.ashevillenc.gov.
Rates and Fees View a list of water consumption charges for various types of activities, as well as information on other water fees.
Sewer services Find out about sewerage services provided by Metropolitan Sewerage District (MSD), and how to ask questions and find additional information.
Water quality and advisories View the yearly water quality report, current advisories and outages, as well as register to be notified of advisories in your area.
Higher than expected bills What to do if you have received a bill that seems too high, which may be a sign of a water leak.
Final Asheville water transmission line tie-in to affect one neighborhood, Laurel Ridge Posted on November 18, 2019November 18, 2019 by Polly McDaniel With the final tie-in transmission waterline installation on the North Fork Waterline Bypass Project set for Friday, Nov. 22, into Saturday, Nov. 23, we want to clearly communicate to our customers about the expected timeline and impacts. This transmission line tie-in is expected to affect customers in the Laurel Ridge neighborhood near [...]
Asheville streets drying out, Public Works monitoring for potential icy spots Posted on November 12, 2019November 15, 2019 by Polly McDaniel The snow that blew through Asheville this morning left wind in its wake, and that is drying out streets quickly. “We have been all around the city all morning and have found very few to no issues,” said City Streets Manager Chad Bandy. “We will continue to have trucks ready to address spots as they are [...]
Final phase of North Fork Waterline Bypass Project installation to trigger slight system-wide impact Posted on October 30, 2019November 12, 2019 by Polly McDaniel As the City of Asheville moves into the final phase of the North Fork Waterline Bypass Project, we want to let everyone know about key dates for the final installations. This phase of the project involves a tie-in to a 36-inch transmission line very near the source at the dam. To do this, Water Resources [...]