Spring 2019 Discolored Water Recent News Majority of City of Asheville main water lines are now clear – April 05, 2019 Latest testing results now available for City of Asheville water – April 04, 2019 Asheville leaders brief community on recent water breaks and discoloration – April 02, 2019 Video: City press briefing on water breaks and discoloration – April 02, 2019 Fast Facts: City of Asheville boil water advisories – April 02, 2019 Link to City of Asheville Facebook Live interview with David Melton, Water Resources Director – April 01, 2019 City statement on Monday morning water main break in River Arts District – April 01, 2019 Water crews flushing lines in wake of break; here’s who to call if your water does not clear – March 30, 2019 Crews work to resolve water discoloration following repair completion – March 27, 2019 Background The first event to cause discolored water occurred on March 26-27. This incident is related to a water line repair that caused significant amounts of sediment to mix in with the water supply. Our crews have been working around the clock to remove the sediment from the system. Based on the calls we’re receiving, it appears 5% customers are still affected by discolored water. We anticipate water should be back to normal by Friday, April 5. The second event occurred on April 1. Water loss was due to an early morning break of a 24” water main. The break occurred after a scheduled water line construction project was completed on March 31 in the same area. At this time, it appears the April 1 event was related to a failure in a piece of material used in the water line work on the previous day This break impacted a large part of the community including schools, businesses and homes. We understand that we did not provide detailed enough information to help people understand what to do. Water tests were done throughout the system and those results show no reason to continue a broad boil water advisory for people who had no water on April 1. Once discolored water enters your house, the only way to remove it is to run your water until it is clear. Running hot water will clear hot water heaters which typically hold a large amount of water. We understand this comes at the expense and we will adjust bills so the amount you pay is in line with previous bills. As always, the water department continues to test the water. The testing is done by a contracted lab and we will communicate the results back to the public when they are available. Supporting Documents Frequently asked questions about discolored water Water Quality Lab Results Environmental Testing Solutions Certificate of Analysis – April 02, 2019 2018 Water Quality Report Presentation to Council – April 9, 2019 Samples Collected Report – March 26 to May 11, 2019 – Updated May 14, 2019 Contact Information Elise Ayers, Administrative Assistant 828-259-5416 Updated 03/02/2020 Related Services Learn more about our water, the environment and waste reduction The City of Asheville Water Resources Department has an education program. We offer tours of our water treatment plants, as well as lessons on the environment and water quality. Pay your water bill How to pay your water bill, with convenient online, automatic draft, mail or in person options. Sign up for city e-newsletter Receive City News in your inbox! Watch livestream of city council meetings View live televised Asheville City Council meetings, at 5 p.m. on the second and fourth Tuesday of every month. Explore city data Public datasets and maps are available on the open data portal at data.ashevillenc.gov. Gun safety Learn how to prevent deadly gun accidents and teach your children what to do if they come across a firearm. Rates and Fees View a list of water consumption charges for various types of activities, as well as information on other water fees. Sewer services Find out about sewerage services provided by Metropolitan Sewerage District (MSD), and how to ask questions and find additional information. Water quality and advisories View the yearly water quality report, current advisories and outages, as well as register to be notified of advisories in your area. Start or stop water service Instructions for starting or stopping water service. Higher than expected bills What to do if you have received a bill that seems too high, which may be a sign of a water leak. Enroll in e-billing Go green with E-Billing for your water utility services. More Related Services Spring 2019 Discolored Water News Reimagining public safety survey link now live Posted on September 4, 2020September 14, 2020 by Ashley Traynum-Carson Following a clear call from our community, City Council voted to remove or repurpose the Vance Monument, passed a resolution supporting community reparations, and passed a budget that only funded departments for three months so that City staff could [...] Asheville residents invited to reimagining public safety listening sessions this week Posted on August 28, 2020September 14, 2020 by Polly McDaniel Updated information: The City of Asheville has now opened a survey to gather input from residents on how our public safety services can better promote racial equity and economic inclusion. Original announcement: In September, the City of Asheville will launch an extensive series of listening sessions with the community to help us reimagine the [...] City of Asheville rolls out repayment plan for customers who fell behind in utility payments Posted on August 26, 2020August 25, 2020 by Polly McDaniel On March 13, in response to the COVID-19 public health emergency, Asheville Water Resources suspended all water account disconnections due to non-payment of City of Asheville combined utility bills. On March 31, the state of North Carolina followed suit with an executive order by Gov. Roy Cooper that also suspended utility disconnections due to the [...] More Spring 2019 Discolored Water News
Learn more about our water, the environment and waste reduction The City of Asheville Water Resources Department has an education program. We offer tours of our water treatment plants, as well as lessons on the environment and water quality.
Pay your water bill How to pay your water bill, with convenient online, automatic draft, mail or in person options.
Watch livestream of city council meetings View live televised Asheville City Council meetings, at 5 p.m. on the second and fourth Tuesday of every month.
Explore city data Public datasets and maps are available on the open data portal at data.ashevillenc.gov.
Gun safety Learn how to prevent deadly gun accidents and teach your children what to do if they come across a firearm.
Rates and Fees View a list of water consumption charges for various types of activities, as well as information on other water fees.
Sewer services Find out about sewerage services provided by Metropolitan Sewerage District (MSD), and how to ask questions and find additional information.
Water quality and advisories View the yearly water quality report, current advisories and outages, as well as register to be notified of advisories in your area.
Higher than expected bills What to do if you have received a bill that seems too high, which may be a sign of a water leak.
Reimagining public safety survey link now live Posted on September 4, 2020September 14, 2020 by Ashley Traynum-Carson Following a clear call from our community, City Council voted to remove or repurpose the Vance Monument, passed a resolution supporting community reparations, and passed a budget that only funded departments for three months so that City staff could [...]
Asheville residents invited to reimagining public safety listening sessions this week Posted on August 28, 2020September 14, 2020 by Polly McDaniel Updated information: The City of Asheville has now opened a survey to gather input from residents on how our public safety services can better promote racial equity and economic inclusion. Original announcement: In September, the City of Asheville will launch an extensive series of listening sessions with the community to help us reimagine the [...]
City of Asheville rolls out repayment plan for customers who fell behind in utility payments Posted on August 26, 2020August 25, 2020 by Polly McDaniel On March 13, in response to the COVID-19 public health emergency, Asheville Water Resources suspended all water account disconnections due to non-payment of City of Asheville combined utility bills. On March 31, the state of North Carolina followed suit with an executive order by Gov. Roy Cooper that also suspended utility disconnections due to the [...]