N Fork Dam

North Fork Dam Improvement Project

After more than two years of construction, the North Fork Dam Improvement Project is complete! This gives our community a safer dam with more capacity to hold water from the reservoir and one that is better enforced against potential seismic activity.

children drinking water

Asheville Water Resources undertakes multi-year process to identify and eliminate any source of lead from system

In March, the Environmental Protection Agency revised its Lead and Copper Rule that strengthens regulations for eliminating lead from drinking water. The new requirements mandates, among other things, that water utilities nationwide increase tap water testing, and that they create a service line inventory to check for the presence of lead pipes in water systems, [...]

Lead Awareness

The Environmental Protection Agency’s Lead and Copper Rule Improvements require all drinking water utilities to have a service line inventory and a service line replacement plan for both the customer and utility side of the water meter. The customer side of the service line is the water line that runs from the water meter to [...]

Conserve water

Asheville customers asked to conserve water usage

Asheville Water Resources continues to make improvements at its water treatment facilities. Current circumstances, combined with hot, dry weather, have produced water demand at a level that will be difficult to sustain. For this reason, the City of Asheville is asking our customers to take voluntary water conservation measures. You can reduce usage the following ways:   Stop outdoor [...]

water glass

Asheville water rates to rise slightly

Asheville water bills went down in the past year following discontinuation of a capital fee on customers’ combined utility statement on July 1, 2020. At the same time, the City of Asheville did not raise water rates last year. With the new Fiscal Year 2021-2022 that begins July 1, Asheville water customers will see a slight [...]

Buzz Brown and overpass

City of Asheville employee’s compassion saves a life

Reprinted from American Water Works Association Carrying the sadness of losing a family member to suicide guided an Asheville Water Resources professional to reach out to a stranger he saw lingering at the edge of a highway overpass. The compassion of his action saved a life. Anthony “Buzz” Brown was driving down Sand Hill Road in his truck [...]

Illustration

Asheville extends repayment plan for customers who fell behind in utility payments

Understanding the continuing economic hardships caused by the COVID-19 pandemic, the City of Asheville is extending the safeguarding of City utility accounts for all customers from shut-offs due to nonpayment. To be clear: Bills will not be forgiven, but rather customers who fell behind in payments will be offered payment plans to help them catch up [...]

Water line installation

Asheville Water Resources to replace water lines in seven areas

  Asheville Water Resources has identified seven areas for neighborhood water line replacements from late 2020 through 2021. This includes multiple water lines along bustling South Tunnel Road, which will be transferred to a newer larger existing waterline; 950 lineal feet of water line on Brevard Road; and other projects, including two residential areas in Buncombe [...]

Water meter illustration

Asheville City Council clears way for automated water metering system

Coming your way in 2021: smart water meters. At their Sept. 22 meeting, Asheville City Council authorized the City Manager to execute an agreement with Cavanaugh and Associates to develop, facilitate and complete the Request for Proposals process for selection of an “advanced metering infrastructure system.”    That’s a mouthful but what it means is that the [...]

Illustration

City of Asheville rolls out repayment plan for customers who fell behind in utility payments

On March 13, in response to the COVID-19 public health emergency, Asheville Water Resources suspended all water account disconnections due to non-payment of City of Asheville combined utility bills.  On March 31, the state of North Carolina followed suit with an executive order by Gov. Roy Cooper that also suspended utility disconnections due to the [...]

dam gates and chute improvements

City of Asheville provides virtual presentation about completion of the North Fork Dam Improvement Project

After more than two years of construction, the North Fork Dam Improvement Project is nearing completion. This will deliver to our community a safer dam with more capacity to hold water from the reservoir and one that is better enforced against potential seismic activity. It is scheduled to be fully operational as of Oct. 31. As this [...]