UPDATE: City of Asheville customer service line is restored
The main call customer service line at the City of Asheville, 828-251-1122, is now back in service Thank you for your patience!
Department: Water
Who’s up this week on What’s Up AVL! – Water Dept. Compliance Manager Brenna Cook
What’s Up AVL! The City of Asheville’s bi-monthly radio show gives the community the chance to take a deep dive with City of Asheville staff and departments. Learn about different departments and what projects are taking place in your community. This week, the City of Asheville host Sam Parada sat down with Water department Compliance Manager Brenna Cook [...]
Asheville City Council approves Advanced Metering Infrastructure (AMI) project
On July 26, the Asheville City council voted unanimously to approve the Advanced Metering Infrastructure Project, or AMI. The new AMI system will replace the Water Department’s current automated meter reading system now reaching the end of its useful life cycle. The newly approved AMI system will utilize a City owned fixed network of antennas and [...]
City of Asheville offices to close for Juneteenth Observance – Monday, June 20, 2022
On June 20, 2022 Asheville City offices will be closed in observance of Juneteenth, also known as Freedom Day or Emancipation Day. Juneteenth, officially observed each year on June 19, marks the day in 1865 when enslaved African-Americans in Galveston, Texas, were told they were free, marking the end of slavery in the United States. Congress [...]
City offices to close on April 15 for spring break
Asheville City government offices will be closed April 15 for spring break.
North Fork Water Treatment Plant and Dam once again receives national attention
Already the recipient of a national award for the Spillway and Embankment improvement project, the facility this week hosted visitors from the Environmental Protection Agency and the North Carolina Department of Environmental Quality. This was the first visit for EPA Asst. Administrator Radhika Fox, who said “It’s stunning, the way that Asheville is really [...]
City of Asheville employee receives national heroism award for saving man from possible suicide
Even though he was on the job, Anthony “Buzz” Brown couldn’t just drive by when he saw a man about to jump off of a bridge on Sand Hill Road onto I-40 earlier this year. The longtime Leak Detection Technician for Asheville Water Resources stopped, turned his truck around, and engaged the [...]
Neighborhood Water Line Enhancement Projects Area 6
This project area includes Old Shoals Extension, Monte Vista Place, Downing Street, Frederick Street, Britt Drive, Hilltopia and Plateau Road, Pine Tree Drive, Livingston Street and Depot Street.
Neighborhood Water Line Enhancement Projects Area 5
This project area includes Brevard Road, Brookwood Road (North Asheville), Greely Street and Cove Lane, Joe Jenkins Road, Hazel Mill Road, Muirfield Subdivision, South Tunnel Road, and Swannanoa River Road.
See an abnormally low or high water bill? Call us
Dear Asheville Water Customers, Please let us know if you get an abnormally low water bill. Really. Because an error on the front side could result in a high bill a few months down the road — one you might find daunting to pay the next go-round. And no one wants that. No one is perfect, including Asheville [...]
Spring 2019 Discolored Water
Two separate events caused discolored water for Asheville area residents in late March and early April 2019. This page summarizes information shared with the community and addresses frequently asked questions.
City of Asheville completes North Fork Dam Improvement Project
After more than three years of construction, the North Fork Dam Improvement Project is complete and fully operational. The improvements provide long-term benefits by automating the decision-making element through capacity and safety measures, including reinforcing the earthen dams for seismic stability, providing additional spillway capacity to safely pass water from large precipitation events, and improved [...]