Sewer services
Find out about sewerage services provided by Metropolitan Sewerage District (MSD), and how to ask questions and find additional information.
Department: Water
Water quality and advisories
View the yearly water quality report, current advisories and outages, as well as register to be notified of advisories in your area.
Start or stop water service
Instructions for starting or stopping water service.
Higher than expected bills
What to do if you have received a bill that seems too high, which may be a sign of a water leak.
Enroll in e-billing
Go green with E-Billing for your water utility services.
Asheville still under flash flood watch following Florence
This Google map images shows Tropical Depression Florence’s location Sunday evening. A day of nonstop rain from Tropical Depression Florence brought some flooding to the Asheville area Sunday and overnight into Monday. Sunday evening, the City of Asheville closed Azalea Road as the Swannanoa River has begun to rise. Also, the Asheville Fire Department performed a swift-water rescue of [...]
Florence weakens to tropical depression, Asheville under flash flood, wind advisories
Latest Tropical Depression Florence storm track. Latest updates: The gates at the North Fork Dam were closed at 2:40 a.m. Sunday 703,184 without power statewide Sunday. Asheville remains under a wind advisory. The National Weather Service issued a flash flood watch for Asheville through Tuesday. Flooding impacts may not be apparent until Monday. The storm could bring the potential for landslides. A weakened [...]
City of Asheville monitoring hurricane, prepares for storm
Latest Hurricane Florence storm track. Updated information includes: Hurricane Florence has weakened slightly to Category 3 hurricane, with winds near 125 mph (201 kph). It is still considered “extremely dangerous.” How Asheville Fire Department is helping in the storm zone. Link for shelters in the storm zone. The City of Asheville continues to monitor the path of Hurricane Florence and [...]
Moody’s upgrades Asheville Water Resources debt rating — and it’s a big deal
Once again, sound management of City assets has translated into a money-saving financial rating. That’s good news for the City and its residents. The City of Asheville’s Water Resources Fund has received a debt rating upgrade! On September 4, the City learned that Moody’s Investor Services formally upgraded the debt rating for Water Resources from Aa2 [...]
Waterline replacement project to cross Tunnel Road
The City of Asheville will install a new 30-inch waterline to better serve Asheville Water Resources customers along a short section of Tunnel Road, Kenilworth Road and Beaucatcher Road area, starting Aug. 28 (see the project area map below). The project will be installed parallel with an aging, undersized waterline in this area. Will there be [...]
City of Asheville prepares for week of heavy rain
A Stormwater Services crew removes silt, dirt and debris from storm drains atop Town Mountain July 31. In advance of heavy rains this week, the City of Asheville is prepared! The Water Resources Department is following the Flood Operation Plan at the North Fork Reservoir. One gate is slightly opened (6 inches) to accommodate present and anticipated precipitation to [...]
All Asheville streets now reopened
Asheville Public Works crews cleaned mud off the streets of Biltmore Village Wednesday afternoon and evening, following flooding May 30, 2018. Following this week’s flooding of the Swannanoa and French Broad rivers, only 1 street remained closed in Asheville Friday morning. Now it is open too. The portion of Lyman Street closed by flooding earlier this week has been reopened. [...]