WATER RESOURCES DEPARTMENT
The Water Resources Department will be the innovative leader in the water utility industry. Using the concept of continuous improvement, the department accepts the challenges of providing regional customers with water to enhance their quality of life, serving as stewards over the most vital of all natural resources, and empowering department employees to meet customer needs by providing the finest drinking water in the United States at competitive prices.
It is the mission of the Water Resources Department to manage and protect community resources and to provide the highest quality of water service to customers. The department will do this in the following ways:
- Continuous improvement in products, systems and processes to maximize customer satisfaction;
- Continuous communication among and between staff, customers and governing board;
- Continuous involvement with the community and region;
- Valuing honesty, hard work, creativity, faith in each other, perseverance, and respect for diversity.
CURRENT CONSERVATION PHASE:
Asheville & Buncombe County water customers are not under water use restrictions at this time.
Know what's below: all before you dig.
We're GREEN: e-bills are here!
CURRENT BIDDING OPPORTUNITIES
- Please visit the Purchasing bid page for a list of current bidding opportunities.
NEWS & ANNOUNCEMENTS
- System Maintenance and Capital Fees Report (posted 3/28/18) - completed by Raftelis Financial Consultants, Inc. on March 23, 2018. This Report documents the results of the analysis, which is based on an approach for establishing system development fees set forth in North Carolina General Statute 162A Article 8 – “System Development Fees.” Questions and/or comments can be emailed to firstname.lastname@example.org.
- Water Loss Blog Post - article "Cutting Water Loss and Protecting Rivers is Smart Business for Asheville", uploaded 3/15/17
- Boil Water Notices and Advisories FAQ
- Learn more about the North Fork Dam Improvement project.
- EPA Achievement Recognition for meeting 2012 goals on optimized drinking water.
- E-bills are here! The Water Resources Department now has e-bill technology, so you can receive your water bill via e-mail. Please click on the e-bill flyer for more information and instructions on how to sign up - >e-bill Flyer
- 2017 Annual Water Quality Report
- SPANISH 2016 Annual Water Quality Report
- NEW VIDEO!!! Mills River Partnership and the Mills River Watershed
- NEW VIDEO!!! The Story of Bottled Water (2010) by The Story of Stuff Project
- NEW VIDEO!!! DUPÉ - Popup Store selling bottled air and sunshine (2013) by Yarra Valley Water
- Tips to Prevent Frozen Water Pipes
- Pressure Reducing Valves (PRV's) - Questions & Answers
- Fire Hydrant Flushing and Waterline Maintenance FAQ's
- Water Policies - adopted by the Asheville City Council on July 26, 2016
- Irrigation Meter Requirements - updated April 11, 2016
WATER ENGINEERING INFORMATION
- Effective March 15, 2010, all requests for Taps, Meters, and Water Availability must be made at the Development Services Center at 161 South Charlotte Street.
- Technical Specifications - (Section 02485 updated November 18, 2015)
- SCADA Instrumentation Specifications - updated September 23, 2015
- Approved Water Manufacturers Products List - updated August 2017
- Cross-Connection Control Policy - begins on Page 37 of the Water Polices in the General Information section above.
- List of Approved Backflow Prevention Assemblies - updated July 19, 2017
APPLICATIONS & PROCESSES:
- City of Asheville Water Resources Design & Construction Manual - updated December 15, 2010
- City of Asheville Water Resources Standard Details - updated May 2017
- Hydrant Flow Test Application - updated December 2016
- Letter of Commitment Process and Application (Large Projects) - updated October 2017
- Water Availability Application (Small Projects) - December 2016
- Water Line Plan Review and Inspection and Close-out Procedure
LOCATION & CONTACT INFORMATION
Water Resources Administrative Offices
Interim Director: David Melton
Location: 70 Court Plaza, City Hall, Mezzanine Level, Asheville, NC 28801
Hours: 8:30 a.m.-5 p.m., Monday-Friday
Mailing: P. O. Box 7148, Asheville, NC 28802
Main Line: (828) 251-1122
Fax: (828) 259-5710
|Customer Services Division
Manager: Florie Presnell
City Hall, First Floor
8:30 a.m.-5 p.m., Monday-Friday
P. O. Box 7148, Asheville, NC 28802
Main line: (828) 251-1122
Fax: (828) 259-5965