Understanding the continuing economic hardships caused by the COVID-19 pandemic, the City of Asheville is extending the safeguarding of City utility accounts for all customers from shut-offs due to nonpayment. To be clear: Bills will not be forgiven, but rather customers who fell behind in payments will be offered payment plans to help them catch up [...]
Beginning on Friday, some East Asheville water customers may experience discolored water, due to an unexpected and necessary repair. No water outages are expected, though water pressure may vary from May 15-22, while this repair is being completed. Asheville Water Resources is working to mitigate any impacts through flushing water lines in conjunction with this repair. [...]
Over the past few weeks, Buncombe County has received hundreds of inquiries from our community regarding COVID-19. In a close partnership, Buncombe County and the City of Asheville have organized and launched a Ready Team call center, a resource to help answer your COVID-19-related questions. The Ready Team call center is made up of City of [...]
During the COVID-19 public health emergency, the City of Asheville has maintained our essential services in police, fire, transit, water — and sanitation. We are proud to have been able to continue our trash and recycling collections during this difficult time in which everyone has to maintain social distancing to help prevent spread of the [...]
The City of Asheville recently launched a new online payment portal, Utility Express Pay. Even if you were registered for online payments before, you will need to register for the new Utility Express Pay as the City has transitioned to this new payment system. This video tutorial will walk you through registration. For more information, visit this [...]
Paying your City of Asheville Combined Utility Statement just got a whole lot easier. The City has launched a new online payment portal, Utility Express Pay. The enhanced portal now features: Fast and easy registration; A way to schedule recurring payments; Acceptance of debit, credit and eChecks; Paperless billing; A place to review past bills and payments; and Ability to view and [...]
With overnight lows predicted in the 20s and teens some nights this week, the Asheville Water Resources Department urges everyone to take precautions to protect their pipes from freezing. In an emergency, however, the Water Resources Department is available 24/7. The City does not assist customers with indoor plumbing issues but can cut off the water [...]
Water bill late? You may get a courtesy call from the City of Asheville’s Customer Service Department, as a reminder. Starting today, the City will make a call to any customer whose bill is seven days late. Soon, the message may come as an email. There are many ways to pay your combined utility statement: • Online [...]
Asheville City government offices will be closed Sept. 5 in observance of the Labor Day holiday. However, garbage and recycling collection schedules will continue as normal on Labor Day. Labor Day will be the final day of operation for Recreation Park Pool, which will be open from noon to 6 p.m. All City of Asheville Parks and Recreation [...]
We’re changing our hours and changing the quality of service we provide you. Starting July 1, the City of Asheville’s main Customer Services phone line, 828-251-1122, will be open from 9 a.m. to 5 p.m. Monday through Friday. From 8 to 9 a.m., our customer services representatives will be working on non-phone related customer requests such as [...]