Asheville-Buncombe Continuum of Care

The Asheville-Buncombe Continuum of Care (CoC) is the collaborative planning body responsible for developing and overseeing a comprehensive and well-coordinated system of effective services designed to prevent and quickly resolve occurrences of homelessness in Asheville and Buncombe County. The CoC has four components:

A membership body of individuals and organizations with an interest in understanding homelessness and taking action together to address it. There are currently over 400 members of the Asheville-Buncombe CoC.
A board elected by the membership body, from the membership body, to set strategy, priorities, and performance metrics. The CoC board brings together leaders of partner systems of care with fiscal and program authority. The first board of the CoC was elected on April 25, 2024 at a meeting of the full membership.
Committees and work groups of members, appointed by the board, and given clear scopes of work, duties, deliverables, and time frames. Much of the substantive work of the CoC will happen in committees.
A Lead Agency designated by the membership body to provide strategic and administrative support to the CoC. The City of Asheville’s Homeless Strategy Division serves as the CoC Lead Agency. The CoC is not an initiative of the City of Asheville, but is community-based work with staff support from the Homeless Strategy Division.

Become a Member of the CoC

Anyone with an interest in understanding homelessness and taking action to address it can become a member of the CoC! Members can be individuals or organizations and staff of member organizations are encouraged to become individual members. CoC members are eligible to serve on the board, committees, and work groups.

Click here to complete the membership form.

You will receive an email confirming receipt of your membership form. Please email homelessstrategy@ashevillenc.gov or call 828-747-8168 if you would like a paper copy of these forms to be mailed to you.

You’re Invited to the first annual CoC Connect!

The Community Relations Committee is excited to host the first annual CoC Connect event. This FREE, family-friendly event will showcase the Asheville-Buncombe CoC’s collaborative response to homelessness by bringing together Member Organizations to share their work with the community.

When: Sunday, August 24, 2025 | 1:00 – 4:00 p.m.

Where: New Belgium Brewing Company | 21 Craven St. Asheville, NC 28806

Click here to view the event flyer! The whole community is invited to attend!

VOLUNTEERS NEEDED!

Have you been looking for a way to get more involved with the CoC? Sign up to volunteer at CoC Connect! CoC Members are needed to help with event set up, break down, greeting attendees, assisting Member Organizations, and more. Use the button below to complete the volunteer sign-up form.

*Please note: all volunteers are expected to attend a brief volunteer orientation ahead of the event.

Please email Community Relations Committee Chair, Melanie Robertson, with any questions at melanie.robertsonpottery@gmail.com.

Are you a CoC Member Organization interested in hosting a table?

Member Organizations are invited to host an information table highlighting your work. Organization representatives will arrive at 12:00 p.m. to load in and are responsible for bringing all of their own supplies including tables, chairs, and tents, and should plan to participate for the duration of the event.

Click here to register and email Community Relations Committee Chair, Melanie Robertson, with any questions at melanie.robertsonpottery@gmail.com.

*If you are unable to host a table, but would like to provide materials in advance to have on a display at the CoC tent, please email homelessstrategy@ashevillenc.gov. Materials must be submitted no later than Thursday, August 21st at 5:00 p.m.

New – CoC Information Center

All Asheville-Buncombe CoC documents will now be located in the CoC Information Center. This folder includes a list of commonly used terms and acronyms, the Governance Charter, the newsletter archive, and more. This folder will continue to be updated as CoC documents are created.

Upcoming Events

Attend New Member Orientation

Next orientation: Wednesday, September 10th at 12:00 p.m.

All new CoC members are required to attend a one-hour orientation in order to be eligible to vote during meetings of the full membership. Orientations take place virtually on the second Wednesday of each month at noon. Please click here to view upcoming orientation dates and register, or you can email homelessstrategy@ashevillenc.gov or call 828-747-8168.

CoC Membership Meeting

When: August 28, 2025 | 6:00 – 7:30 p.m.

Where: Harrah’s Cherokee Center of Asheville, Banquet Hall (87 Haywood Street).

New: CoC Member Organizations may sign up at check-in to share information or event details with the CoC Membership. These announcements will be limited to 3 minutes per Member Organization representative.

Parking + Transportation for CoC Meetings

Parking for CoC meetings and events can be validated. Please plan to park at any of the city-owned parking garages and request a validation form when you arrive at the meeting. You will need to have a paper ticket from the garage or the ability to pay with a credit card. Transportation assistance is available in the form of transit tickets only, please reach out to homelessstrategy@ashevillenc.gov or call 828-747-8168 to coordinate accessing these tickets. If you have questions or need additional assistance, please email homelessstrategy@ashevillenc.gov or call 828-747-8168.

2025 CoC Meeting Schedule
Board Meetings		Membership Meetings
4:00 p.m. – alternating virtual and in-person		6:00 p.m.-7:30 p.m. – all in-person
August 14th, 2025	In-person	August 28th, 2025
September 11th, 2025	Virtual	September 25th, 2025
October 9th, 2025	In-person	October 23rd, 2025
November 13th, 2025	Virtual	November 20th, 2025
December 11th, 2025	In-person	December 11th, 2025	Joint Holiday Gathering with Board

Take Action

Are you interested in serving on the CoC Board?

The Nominating and Membership Committee will keep the Board application open on a rolling basis to fill the three remaining Board seats:

Local Non-Governmental Funder
Business Community (a representative of a collection of businesses)
Community Member (a representative of an organized group of community members)

Interested and qualified CoC Members should review the CoC Governance Charter and Board Member Role Description for additional details and expectations. Applications may be submitted at any time. The Nominating and Membership Committee will review applications, conduct interviews, and develop a slate of candidates to recommend to the Board. Board-approved candidates will be presented to the Membership for a vote.

Reminder: all applicants must be members of the CoC and submit three (3) letters of support from other CoC members with their application. CoC members can connect with each other at in-person CoC meetings and every CoC member has access to the Membership Directory.

Click here to complete the CoC Board application.

Stay Engaged

The Continuum of Care takes all of us! Your active participation helps the CoC grow and change in ways that will better serve our neighbors experiencing housing insecurity and the community as a whole. Use the Member Engagement Form or call the Member Engagement Voicemail at 828-271-6161 to share reflections, ask questions, make suggestions, and indicate your interest in getting more involved with the work of the CoC. All information collected through this form and voicemail box will be channeled through the CoC Board. Lead Agency staff may also respond when appropriate.

Background

What is a Continuum of Care?

The CoC is a formally structured planning body, not an incorporated organization like a standalone nonprofit or business, that allows our community to share responsibility, accountability and make decisions together. It is voluntary, participatory, and self-governing, and consolidates the efforts of nonprofits, governments, housing providers, landlords, funders, advocates, and experts to build a coordinated approach to addressing homelessness.

The CoC does not provide direct services (like rental assistance or shelter) to people in crisis, nor does it provide direct funding to service providers. Instead it is a way of convening people and organizations already taking action in those areas to facilitate collaboration, collect and review data that measures the service system’s effectiveness, and provide evidence-based recommendations to adjust the system when necessary. It is a federal framework to guide local communities in effective and collaborative homelessness response.

The CoC is solutions-oriented with a common goal to resolve the crisis of each person experiencing homelessness. Trust and transparency are critical to develop a collaborative and unified approach to respond to these crises efficiently and effectively.

In Asheville and Buncombe County, the Homeless Initiative Advisory Committee (HIAC) has traditionally served as the CoC Board. Based on recommendations from the National Alliance to End Homelessness about how to improve unsheltered homelessness in our community, HIAC initiated a process to create a new community-based membership body and elect a new CoC Board for more widespread participation and improved results.

The restructured CoC has recently been established and is governed by a charter adopted by its membership body on February 29, 2024. The charter outlines roles and responsibilities of the CoC membership, board, committees, and Lead Agency. It also details the spirit of the CoC’s collaborative work through agreed-upon Shared Values and Guiding Principles:

Value the voice of people with lived experience
Be bold
Create accountable and transparent governance structures
Build trust through unity, collaboration, and performance
Focus on our future
Promote equity to advance change
Politics will not drive policies

What does homelessness look like in the CoC?

Each year the CoC conducts the Point-in-Time Count during the last 10 days of January. This year, the count took place on January 28th and 29th to get a “snapshot” of homelessness data in our community. The CoC saw 135 volunteers participate in survey administration over the two-day period, 60 of whom were CoC members. Teams canvassed 27 geographic areas across Buncombe County in addition to being stationed at various service locations to support survey collection. Local service providers also provided data for the night of the 28th to ensure as many people could be counted as possible.

Participation in the Point-in-Time Count is voluntary and the dataset is imperfect, but it can show trends over time that help inform the community’s overall strategy and collective response to homelessness. The 2025 count identified 755 people experiencing homelessness, including 116 who reported that their homelessness was a result of Tropical Storm Helene. Full results from the 2025 Point-in-Time Count were shared during the March 26, 2025 CoC Membership Meeting, and can be viewed here.

CoC Board and Membership

Asheville-Buncombe Continuum of Care Board

Elected April 25, 2024

CoC Board Officers
	Representative Seat	Candidate	Affiliation
Chair	Healthcare System	Melina Arrowood	Mission Hospital
Vice-Chair	Victim Service Provider	April Burgess-Johnson	Helpmate
Secretary	Shelter and Transitional Housing Provider	Christian Chambers	Safe Shelter

CoC Board
Representative Seat	Candidate	Affiliation
Subject Matter Expert with Lived Experience of Homelessness	Josh Morrow	Sunrise Community
Subject Matter Expert with Lived Experience of Homelessness	Karen Hayes-Roberts	Umoja
Behavioral Healthcare System	Celeste Ordiway	Vaya Health
Unsheltered Service Provider	Scott Rogers	ABCCM
Permanent Housing Provider	Jenny Moffatt	Homeward Bound
Public Safety	Captain Jonathan Brown	Asheville Police Department
Community Member	Marcia Mount Shoop	Grace Covenant Presbyterian Church
Supportive Provider Network	David Bartholomew	Pisgah Legal Services
Faith Community	Mary Brown	Church Street Collaborative/Central United Methodist Church
Appointed Seat	Appointee	Role
Asheville Housing Authority	Ella Santos (interim appointee)	Chief Operating Officer
Buncombe County Staff	Lacy Hoyle	Homelessness Program Manager
City of Asheville Staff	Debra Campbell	City Manager
Veterans Administration	Jerry Kivett-Kimbro	Grant and Per Diem Liaison
Non-Voting Liaisons
Buncombe County Commissioner		Jennifer Horton
Asheville City Council Member		Mayor Esther Manheimer