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Home / News / Customer Service

City News

Category: Customer Service
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City of Asheville offices close Monday, May 26 in observance of Memorial Day

Posted on May 19, 2025May 16, 2025 by Kim Miller

The City of Asheville offices will be closed in observance of Memorial Day, May 26, a federally designated holiday that honors military personnel who have died in the performance of their military duties while serving in the United States Armed Forces.   The City of Asheville, Buncombe County, and the Veterans Council will host a Memorial Day [...]

City of Asheville Fire Department Reaccredited by Commission on Fire Accreditation International

Posted on May 15, 2025 by Kim Miller

Asheville Fire Department recognized once again for excellence in service.

asheville transit bus

Community invited to provide feedback on Asheville Rides Transit current operations

Posted on April 21, 2025April 17, 2025 by Kim Miller

Whether you ride the bus every day or have never stepped on board, Asheville Rides Transit (ART) and the City of Asheville want to hear from you. Today, the City is launching a community-wide survey to kick off the ART Comprehensive Operational Analysis (COA)—a strategic initiative to improve Asheville’s public transit services and align [...]

Holiday City Hall

City of Asheville announces City Hall winter holiday closings and service impacts

Posted on December 19, 2024January 23, 2025 by Kim Miller

  City of Asheville offices will be closed December 24-26, 2024 during the winter holiday break. City offices will also be closed on January 1, 2025.   Helene Recovery Efforts Debris Collection: Helene-related debris collection will continue throughout the holidays. FEMA Disaster Relief Center at Asheville Mall will have holiday hours: December 24: Closed December 25-26: Closed December 27:  8 a.m. – 6 p.m. January 1, [...]

Follow our Helene Recovery efforts: Learn to navigate with the City’s Recovery Dashboard

Posted on December 18, 2024December 18, 2024 by Kim Miller

Check out this "how to" video to make the most our the interactive Helene Recovery Dashboard - a tool for you!

Thanksgiving closings illustration

City of Asheville offices close Nov. 28 & 29 in observance of the Thanksgiving holiday

Posted on November 22, 2024November 22, 2024 by Kim Miller

Asheville City government offices will be closed on Thursday, November 28, and Friday, November 29, 2024 in observance of the Thanksgiving holiday. Here is a roundup of City service holiday schedules. Points of Distribution and Community Care Stations PODs distributing non potable water, bottled water, MRE’s and blankets as well as Community Care Stations offering additional services [...]

City of Asheville offices to close Monday, Nov. 11 in observance of Veterans Day

Posted on November 7, 2024November 7, 2024 by Kim Miller

In observance of Veterans Day, the City of Asheville offices will be closed Monday, November 11, 2024. Here is a look at how the City will be observing the day, and any impact to services. Veterans Day Ceremony  A Veterans Day Ceremony will be held on Monday, November 11 at 11 a.m. at the Charles George VA [...]

blue background with city logo and with the text that reads career fair

City of Asheville hosts career fair on September 26

Posted on September 16, 2024September 25, 2024 by Kim Miller

Come learn about the benefits of a local government career and opportunities currently available with the City of Asheville! MLK Jr Park September 26

picture of city hall with American flag in foreground. Graphic stating: City offices closed

City Hall will be closed Monday, September 2 in observance of holiday

Posted on August 27, 2024August 27, 2024 by Kim Miller

City Hall will be closed September 2 for Labor day.

Asheville Asks: Why are the new water meter lids locked?

Posted on July 22, 2024 by Kim Miller

Why is the lid covering my new water meter locked? City of Asheville Water Resources customers who have had their new AMI water meter installed may have noticed that the meter lids are locked. This marks a departure from the old lids for several reasons. Under North Carolina law, it is a misdemeanor for [...]

Graphics outlining Council meeting date and location

City of Asheville announces City Council Meeting: July 23 and reminds community of venue change for this meeting

Posted on July 19, 2024 by Kim Miller

On July 23, the City Council will meet in person at 5 p.m. in the Banquet Hall of Harrah’s Cherokee Center – Asheville,  87 Haywood Street, Asheville, N.C. The Council meeting agenda is posted on the City’s website. Pursuant to North Carolina General Statute § 143-318.10 this will be an in-person meeting which the public can also access remotely. Where to Watch The City [...]

Asheville Asks: How do I request traffic calming in my neighborhood?

Posted on July 15, 2024July 18, 2024 by Kim Miller

When residents identify a particular street segment as being potentially viable for traffic calming measures, the first step should be to fill out a Traffic Calming Program Questionnaire, which includes a petition to demonstrate neighborhood support. After sending this to the City, the Transportation Department will work with the neighbors to obtain any further [...]

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