Water Quality
View the 2023 Water Quality Report, which is also available translated into Spanish, Ukrainian, and Russian.
Learn more about the City of Asheville’s source, treatment steps, and water quality.
A note about Manganese:
Manganese is naturally present in the reservoirs that serve Asheville and Buncombe County. Manganese is an essential nutrient; it is recommended to receive 2 to 5 mg/day for adults and 0.3 to 0.6 mg/day for infants. A US EPA reviewed study has shown that manganese levels below 0.17 mg/L in drinking water showed no-adverse-health-effect-level (NOAEL). During normal operation, the manganese level of City of Asheville water stays well below our Secondary Maximum Contaminant Level (SMCL) of 0.05 mg/L. During discolored water events, manganese levels could temporarily exceed the 0.17 mg/L NOAEL. The US EPA Lifetime Health Advisory (HA) for manganese is 0.3 mg/L (for a 22 pound child consuming 1 Liter of water per day, the 1 day & 10 day Health Advisory is 1.0 mg/L). However, it is advised that for infants younger than 6 months, the lifetime HA of 0.3 mg/L be used even for an acute exposure of 10 days.
View laboratory results for discolored water calls and special samples
December 2022- January 2023 outage event
Read frequently asked questions regarding discolored water.
See guidelines for customers who experience discolored water.
Advisories and Outages
Frequently Asked Questions regarding Boil Water Advisories and Notices.
Notice: While the information below is frequently refreshed, it may not always be updated in real time. To be notified immediately of advisories or outages in your area, register with AVL Alert!
Scheduled Water Interruption [Skyview Terrace] on [April 23, 2025] @ [9:00 AM]
Posted on: Wed Apr 16th, 2025 at 08:36 AM
This is a City of Asheville Water Notification of a Scheduled Water Interruption that will occur at [Skyview Terrace] on [Wednesday April 23, 2025]. In the [West] District, the affected areas are [All of Skyview Terrace and Starmount Drive]. This shutdown is scheduled for [Wednesday April 23, 2025] from [ 9:00 AM] to [5:00 PM]. The City of Asheville has scheduled the following water interruption for water valve, hydrant replacements, general system maintenance or connection of new water infrastructure by a contractor into the City of Asheville water system. Surrounding areas may experience no water to low pressure during this interruption. When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link AVL Alert Signup For more information please contact the Distribution Operations office at 259-5975 Monday through Friday from 8 AM to 5 PM.
Lift of Potential No Water/ Low Pressure/ Discolored Water at Mountainbrook Road on April 12, 2025 @ 7:00 pm.
Posted on: Sat Apr 12th, 2025 at 07:07 PM
This is a City of Asheville Water Department notification that the water distribution system work occurring on [April 12, 2025] is complete at [Mountainbrook Road]. If you are still experiencing low pressure or no water please call customer service at 828-251-1122. The distribution lines have been flushed, but should discolored water or air (cloudy or milky) in the lines persist, customers are advised to wait until the water is clear before using it. To clear discolored water or air from your line wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank You City of Asheville Water Resources Department
Potential Low Pressure/No Water/ Discolored Water @ Mountain Brook Road on 4/12/2025 @ 9:00am
Posted on: Sat Apr 12th, 2025 at 08:42 AM
This is a City of Asheville Water Department notification for water distribution work occurring on April, twelfth, twenty twenty five at nine am This is also to notify customers that they may experience low to no water pressure and discolored water. The affected areas are, [Mountain Brook Road and surrounding streets] When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you.
Lift of Potential No Water/ Low Pressure/ Discolored Water [342 Depot Street] [April 22, 2025] @ [12 pm]
Posted on: Tue Apr 22nd, 2025 at 12:18 PM
This is a City of Asheville Water Department notification that the water distribution system work occurring on [April 22, 2025] is complete at [342 Depot Street]. If you are still experiencing low pressure or no water please call customer service at 828-251-1122. The distribution lines have been flushed, but should discolored water or air (cloudy or milky) in the lines persist, customers are advised to wait until the water is clear before using it. To clear discolored water or air from your line wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank You City of Asheville Water Resources Department
Potential Low Pressure/No Water/ Discolored Water @ [342 Depot Street] on [April 22, 2025] @ [10 am]
Posted on: Tue Apr 22nd, 2025 at 09:49 AM
This is a City of Asheville Water Department notification for water distribution work occurring on [April 22, 2025 10 am This is also to notify customers that they may experience low to no water pressure and discolored water. The affected areas are, [342 Depot Street] When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you.
Lift of Potential No Water/ Low Pressure/ Discolored Water 19 Mountain Brook Road April,16 ,2025 @ 12:30PM
Posted on: Wed Apr 16th, 2025 at 01:48 PM
This is a City of Asheville Water Department notification that the water distribution system work occurring on April,16 ,2025 @ 12:30PM is complete at 19 Mountain Brook Road. If you are still experiencing low pressure or no water please call customer service at 828-251-1122. The distribution lines have been flushed, but should discolored water or air (cloudy or milky) in the lines persist, customers are advised to wait until the water is clear before using it. To clear discolored water or air from your line wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank You
Lift of Potential No Water/ Low Pressure/ Discolored Water [22 Walk Off Way] [April 16, 2025] @ [11 am]
Posted on: Wed Apr 16th, 2025 at 11:01 AM
This is a City of Asheville Water Department notification that the water distribution system work occurring on [April 16, 2025] is complete at [22 Walk Off Way]. If you are still experiencing low pressure or no water please call customer service at 828-251-1122. The distribution lines have been flushed, but should discolored water or air (cloudy or milky) in the lines persist, customers are advised to wait until the water is clear before using it. To clear discolored water or air from your line wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank You City of Asheville Water Resources Department
Potential Low Pressure/No Water/ Discolored Water @ 19 Mountain Brook Road on April,4 ,16, 2025 @ 9:30AM
Posted on: Wed Apr 16th, 2025 at 09:44 AM
This is a City of Asheville Water Department notification for water distribution work occurring on April,4 ,16, 2025 @ 9:30AM This is also to notify customers that they may experience low to no water pressure and discolored water. The affected areas are, 19 Mountain Brook Road. When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you.
Potential Low Pressure/No Water/ Discolored Water @ [22 Walk Off Way] on [April 16, 2025] @ [9 am]
Posted on: Wed Apr 16th, 2025 at 08:16 AM
This is a City of Asheville Water Department notification for water distribution work occurring on [April 16, 2025 9 am] This is also to notify customers that they may experience low to no water pressure and discolored water. The affected areas are, [22 Walk Off Way] When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you.
Lift of Potential No Water/ Low Pressure/ Discolored Water at Mountainbrook Road on April 12, 2025 @ 7:00 pm.
Posted on: Sat Apr 12th, 2025 at 07:07 PM
This is a City of Asheville Water Department notification that the water distribution system work occurring on [April 12, 2025] is complete at [Mountainbrook Road]. If you are still experiencing low pressure or no water please call customer service at 828-251-1122. The distribution lines have been flushed, but should discolored water or air (cloudy or milky) in the lines persist, customers are advised to wait until the water is clear before using it. To clear discolored water or air from your line wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank You City of Asheville Water Resources Department
Potential Low Pressure/No Water/ Discolored Water @ Mountain Brook Road on 4/12/2025 @ 9:00am
Posted on: Sat Apr 12th, 2025 at 08:42 AM
This is a City of Asheville Water Department notification for water distribution work occurring on April, twelfth, twenty twenty five at nine am This is also to notify customers that they may experience low to no water pressure and discolored water. The affected areas are, [Mountain Brook Road and surrounding streets] When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you.
Lift of Potential No Water/ Low Pressure/ Discolored Water 788 Riverside Drive April 11, 2025 @ 4:14 PM
Posted on: Fri Apr 11th, 2025 at 04:16 PM
This is a City of Asheville Water Department notification that the water distribution system work occurring on April 11, 2025 is complete at 788 Riverside Drive. If you are still experiencing low pressure or no water please call customer service at 828-251-1122. The distribution lines have been flushed, but should discolored water or air (cloudy or milky) in the lines persist, customers are advised to wait until the water is clear before using it. To clear discolored water or air from your line wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank You City of Asheville Water Resources Department
Potential Low Pressure/No Water/ Discolored Water @ 788 Riverside Drive on April 11, 2025 @ 3:28 PM
Posted on: Fri Apr 11th, 2025 at 03:31 PM
This is a City of Asheville Water Department notification for water distribution work occurring on April 11, 2025 at 3:28 PM This is also to notify customers that they may experience low to no water pressure and discolored water. The affected areas are, Riverside Drive in the area surrounding Pearson Bridge Road When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you.
Lift of Potential No Water/ Low Pressure/ Discolored Water at 384 McDowell Street and surrounding area on April 10, 2025 @ 7:45 pm.
Posted on: Thu Apr 10th, 2025 at 07:40 PM
This is a City of Asheville Water Department notification that the water distribution system work occurring on April 10, 2025 is complete at 384 McDowell Street and surrounding area. If you are still experiencing low pressure or no water please call customer service at 828-251-1122. The distribution lines have been flushed, but should discolored water or air (cloudy or milky) in the lines persist, customers are advised to wait until the water is clear before using it. To clear discolored water or air from your line wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank You City of Asheville Water Resources Department
3 p.m. UPDATE: Emergency Road Closure McDowell Street from Asheville High School to the Tunnel on 4/10/25
Posted on: Thu Apr 10th, 2025 at 02:42 PM
EMERGENCY ROAD CLOSURE City of Asheville 4/10/25 Water Maintenance Division City of Asheville Emergency Road Closure of the northbound lanes on McDowell Street from Asheville High School to the Tunnel. The City of Asheville has issued the following road closure for emergency repairs to the City of Asheville water system. The affected areas are the northbound lanes of McDowell Street from Asheville High School to the Tunnel. Due to rain preventing crews from being able to repave the closed portion of McDowell Street, the road closure will likely remain in effect until some time on Friday, April 11. Two-way traffic will use the southbound lanes of McDowell Street. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 828-251-1122, Monday through Friday from 9 AM to 5 PM.
3 p.m. UPDATE: Emergency Road Closure McDowell Street from Asheville High School to the Tunnel on 4/10/25
Posted on: Thu Apr 10th, 2025 at 02:37 PM
EMERGENCY ROAD CLOSURE City of Asheville 4/10/25 Water Maintenance Division City of Asheville Emergency Road Closure on McDowell Street The City of Asheville has issued the following road closure for water valve, hydrant replacements, general system maintenance or, for the connection of new water infrastructure into the City of Asheville water system. The affected areas are [LOCATION]. The road closure is scheduled to begin on [DATE] from [TIME START] to approximately [TIME FINISH]. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975, Monday through Friday from 8 AM to 5 PM. Thank you.
Emergency Road Closure McDowell Street from Asheville High School to the Tunnel on 4/10/25 @ 8 a.m.
Posted on: Thu Apr 10th, 2025 at 08:19 AM
EMERGENCY ROAD CLOSURE City of Asheville 4/10/25 Water Maintenance Division City of Asheville Scheduled Road Closure on McDowell Street The City of Asheville has issued the following road closure for water valve, hydrant replacements, general system maintenance or, for the connection of new water infrastructure into the City of Asheville water system. The affected areas are [LOCATION]. The road closure is scheduled to begin on [DATE] from [TIME START] to approximately [TIME FINISH]. Properties in the affected areas are receiving this notification by telephone via the City of Asheville automated system. Residents may register home or business numbers, cell phone numbers, and toll free numbers by clicking on the AVL Alert Sign Up link https://member.everbridge.net/index/453003085611892#/login. For more information please contact 259-5975, Monday through Friday from 8 AM to 5 PM. Thank you.
Potential Low Pressure/No Water/ Discolored Water @ 384 McDowell Street and surrounding area on April 10. 2025 @ 2:30 am.
Posted on: Thu Apr 10th, 2025 at 02:54 AM
This is a City of Asheville Water Department notification for water distribution work occurring on [April 10, 2024 @ 2:30 am] This is also to notify customers that they may experience low to no water pressure and discolored water. The affected areas are, [384 McDowell Street and the surrounding area] When the work is completed, there may be some discolored water or air in the lines. Customers are advised to wait until the water is clear before using it. If you experience either of these, customers are advised to wait 1-2 hours, then flush only the cold water lines for 10-15 minutes. If discolored water or air is still present, please call customer service at 828-251-1122. Thank you.
There have been no Boil Water Notice notifications in the last 14 days.
To view older advisories or outages, please visit the Boil Water Advisory Historical Information document
This document is for a Boil Water Advisory. For a Boil Water Notice, the Buncombe County Health Department may have additional requirements. View Buncombe County Health Department’s information on Boil Water Advisories for the Food Service Industry.
Contact Information
For information about any boil advisory or outage, you may contact:
Customer Services
828-251-1122
9 a.m. to 5 p.m., Monday through Friday
Water Maintenance
828-259-5975
8 a.m. to 4 p.m., Monday through Friday