How to hire an officer
You can request an officer by visiting the RollKall website or calling (855) 541-1585.
Note: requesting an officer does not guarantee one will be available. It is your responsibility to check the status of your request on the website.
If you are applying for a special event permit through the City of Asheville, you should coordinate with the Office of Special Events for off-duty officers. They can be reached at (828) 259-5738 or by visiting their website.
What RollKall provides
When you use this service, you get access to an online account where you can see:
- If an officer has been assigned to your job
- When the officer arrives and leaves
- Information from previous jobs
- Notes or photos from the shift
- Insurance coverage for you, the department, and the officer
- 24/7 support and help with payments
Rules and Regulations
Officers cannot work off-duty for certain jobs, including:
- Helping collect money or property (like towing cars or debt collection)
- Private eye or investigation work
- Jobs where they would use police records for a private business
- Working in uniform for anything other than police work
- Anything that would influence a court case
- Work that suggests an officer or the department supports certain political ideas over others
- Any job that conflicts with the police department’s goals or policies
This list doesn’t include everything. If you have a question about what is allowed or if an officer can work your job, please contact RollKall.
Costs and Pay Rates
There is a 4-hour minimum for every request. You must ask for an officer at least 24 hours before the shift starts.
Only the standard rate is needed for non-emergency or non-holiday requests. You have the option to increase the pay rate to another level (1-2) if needed. You can increase the rate at any time by contacting RollKall.
Please note that the rates changed on March 1, 2026.
| Rate Type | Total Hourly Cost (starting 3/1/2026) | When it Applies |
| Standard Rate | $55.75 | Basic rate for all requests |
| Level 1 | $66.90 | Optional higher rate |
| Level 2 | $78.05 | Optional higher rate |
| City of Asheville Permitted Events (New) | $83.63 | For events through the City of Asheville. |
| Emergency | $94.76 | Requests made less than 24 hours in advance |
| Holiday | $111.50 | Shifts on major holidays, which are listed below |
| Supervisor | $93.63 | A supervisor is required if you hire four or more officers. The supervisor may be counted as one of the four officers. |
The holiday rate applies on New Year’s Eve, New Year’s Day, Easter, Martin Luther King Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, and Christmas Day.
Cancellation Policy
If you cancel a scheduled shift that has officers assigned, you will still have to pay some fees.
- If you cancel more than 48 hours in advance, you will only have to pay administrative fees for the first 24 hours of the job. The administrative fees depend on the coverage and can range from $6.75-$10.13 per hour.
- If you cancel or change the job within 48 hours of when it is scheduled to start, you will have to pay for the officer’s minimum hours (or hours worked) plus the administrative fees.
Contact Information
Visit RollKall.com
Phone: (855) 541-1585 (available 24/7)