Skip to content
The City of Asheville
  • Services
    • Apply for a job
    • Bikes, buses and cars
    • Business and self-employment
    • Business Inclusion/MWBE services
    • Children, family and pets
    • Commercial property and permits
    • Online Services
    • Parks, recreation and greenways
    • Pay a fee, ticket or fine
    • Report a crime, concern or nuisance
    • Residential property and permits
    • Safety and emergency preparedness
    • Trash, recycling and city upkeep
    • Water and utilities
    • Services directory
  • Departments
    • Contact Information
    • Capital Management
    • City Clerk
    • City Manager’s Office
    • Communication & Public Engagement
    • Community & Economic Development
    • Community & Regional Entertainment
    • Development Services
    • Equity and Inclusion
    • Finance and Management Services
    • Fire
    • Harrah’s Cherokee Center – Asheville
    • Human Resources
    • Internal Audit
    • IT Services
    • Legal
    • Parking Services
    • Asheville Parks & Recreation
    • Police
    • Planning and Urban Design
    • Public Works
    • Purchasing
    • Sanitation
    • Stormwater Services and Utility
    • Street Services
    • Sustainability
    • Transit
    • Transportation
    • Water
  • Projects
  • Government
  • Engage
  • News
  • Search Search
Home / News / Independent Review Committee on Water Outage presents its report to City Council

Independent Review Committee on Water Outage presents its report to City Council

Posted on June 13, 2023 by Kim Miller

City Council received the report and presentation from the Independent Review Committee (IRC) at the Council’s scheduled June 13 meeting. The IRC was seated to review the water outage experienced by some City of Asheville water customers in late December 2022 and early January 2023.

“We thank the IRC members for their diligent work and volunteer service to this effort.  The city staff and Council are always looking for opportunities to enhance our service to the community,” said City Manager Debra Campbell before the Council meeting.  As part of our own internal review of this incident,  we have taken steps to address issues identified in the report with the following new positions requested in this year’s budget that include:

  • Crew to support distribution system maintenance and repairs
  • Staffing to enhance night coverage at water treatment plants
  • Staff to improve critical communication and customer engagement
  • Customer service staff to support meter project transition

City staff is also in the process of updating our Emergency Operations Plan and Continuity of Operations Plan.  We look forward to learning more as city staff and Council members are able to review and discuss the report in greater detail.

The full report and presentation are available to the public via the City of Asheville website on the Water Department homepage.

A full recording of the June 13, 2023 City Council meeting can be found on the City of Asheville youtube channel.

PostCity CouncilFeaturedMayorNewsPress ReleasesCity ClerkCity Manager's OfficeCommunication and Public EngagementCommunity and Economic DevelopmentWater
The City of Asheville Dome
The City of Asheville 70 Court Plaza
P.O. Box 7148
Asheville, NC 28802
828-251-1122
Website Manager
Contact Us
Follow Us
  • Facebook
  • Twitter
  • Break
  • Instagram
  • YouTube
Stay in the loop

Sign up for our newsletter!

  • Home
  • Contact Us
  • Privacy Policy
  • Accessibility