Fire Marshals Division

A person working within the Fire Marshal’s Office is no longer someone who just attempts to prevent fires. What was once made up of former firefighters who provided only fire-prevention inspections in the city’s business areas has now become a complex division that provides many aspects of emergency and non-emergency services. To meet today’s standards, our team needs training across many fields and strong technical and customer service skills. Over the years, we have become responsible for providing a wider range of services. We established these service levels to support our business community’s rapid growth and to use our city resources cost-effectively.

Fire Marshal
Bill States
(828) 259-5481
bstates@ashevillenc.gov

As of July 1, 2021, we are using a billing and payment company called Fire Recovery, and therefore, payments should now be sent to:
ASHEVILLE FIRE DEPARTMENT
P.O. BOX 935667
ATLANTA, GA 31193-5667

Click here to request an AFD Incident Report.


For questions regarding new construction, please visit Development Services.

Open Burning

Open burning is not allowed in the City of Asheville.  It is only granted when specifically permitted by the Asheville-Buncombe Air Quality Agency.

Recreational fires are exempt from a permit, if in compliance with section 307.3.2 and 307.4 of the NC Fire Code. A recreational fire cannot exceed 3 feet in diameter or 2 feet in height and must not contain rubbish, trash, or building materials. The fire must be constantly attended and have a 4-A fire extinguisher, water hose, or other fire extinguishing material available for immediate use. Recreational fires must be a least 25 feet away from structures or combustible materials. Debris burning is the number one cause of wildfires in North Carolina and trash burning is illegal within the Asheville city limits. The Asheville Fire Department urges citizens to be extremely careful if they choose to use outdoor grills or recreational fires.

Periodic Fire Code Inspections are required by the NC State Fire Code section 106

“In order to preserve and to protect public health and safety, and to satisfy the requirements of General Statute General Statute 160A-424, political subdivisions assuming inspection duties, as set out in General Statute 160A-411, shall have a periodic inspection schedule for the purpose of identifying activities and conditions in buildings, structures, and premises that pose dangers of fire, explosion, or related hazards.”

These fire inspections are required for all premises, except one and two family dwellings, and are scheduled based on your type of occupancy as defined by the State Fire Code. The examples below illustrate the minimum frequency rate of inspections; however, it is not an all inclusive list.

As of July 1, 2019, there is a 5% Technology Fee added to all Fire Inspection Fees

Details of all Fire Department Fees and Charges

You may view and print a Fire Code Appeal Form.

Click to pay a Parking Citation Online (fire lane or fire hydrant).

For more information regarding permits, visit Development Services.

Frequently Asked Questions Regarding Vacant Commercial Premises.

A red notice sticker is posted on my business door, what does it mean?

When last visited by a City of Asheville Deputy Fire Marshal, the premises were found to be vacant and the state mandated fire prevention inspection could not be completed. This notice lets you know that certain permits and inspections are required before you can open for business. All vacated commercial premises or buildings will need at least a building and fire prevention permit from the City of Asheville before your new business can open.

Where can I apply for the needed permits?

The best place to start, before you go any further, is to contact the City’s Development Services Center at (828) 259-5656 and located at 161 South Charlotte Street. You can apply for the needed permits there. They can also answer other questions to help you get your business started. Note that a “Business License” is not the same as these permits and does not provide authorization in and of itself to open a business.

If I tell you the address, can you just tell me if it’s ok for a new business?

Location is a key question, for example, if the building is in a flood plain, there are certain federal rules that must be followed. In Asheville, if the building is in a fire or historic district, for example, hazardous materials storage would be limited. Location of the building will unlock valuable information about the building’s history. We have some information on file which can give you a “historical snapshot” of certain buildings, but it’s not an evaluation one can use to approve a new use. That’s why a completed permit application is required.

If I tell you what the building is being used for today, or if it is vacant now, what was its most recent use, will that help in the process?

Present or former use of a building can make a difference in whether state codes might limit a proposed new use. Please note that the word “use” here is different from the word “use” in a zoning sense. All information you submit, may speed up the permit application process.

If I own the building, does that make a difference? What if I’m just a potential buyer or I’m just going to lease the building?

As an owner, correction and abatement of violations of the codes are your responsibility, even if the new business creates the violations. As a potential buyer or lessee, part of your assessment of the “buy-ability” or “lease-ability” of this building might depend on costs of building renovations required by the state building code for your anticipated use. In any case, violations must be corrected and a permit review would give you a better chance to head off problems.

I’m thinking of doing all the work myself, is a design professional or licensed contractor required?

For a building renovation, a design professional is a good idea. In some cases, based on the extent, type, and cost of work being done, state law requires a licensed contractor and/or a design professional. A licensed architect is required if the existing exit travel paths will be changed.

Does the proposed use of the building make a difference?

If your proposed use is different from the present or last use, the state building code may requires a complete architectural and/or engineering review of the building before it can be “re-used,” or adapted for a new use. Zoning regulations may also come into play.

How will the City of Asheville obtain compliance with these rules and laws?

The Fire and Rescue Department’s Fire Marshal’s Office started with educating the public/owners by posting these notices. Hopefully these stickers will encourage compliance. If needed, the Fire Marshal is authorized by state law to institute appropriate actions to prevent
unlawful construction, or to restrain, correct or abate a violation; or to prevent illegal occupancy of a structure or premises; or to stop an illegal act, conduct of business or occupancy of a structure on or about any premises. This will typically be done by issuing written correction orders, civil citations, termination of building utilities, conducting an unsafe building hearing, and in some rare cases have the offender criminally charged, depending on the severity of the situation. These methods can also be used in various combinations; but voluntary compliance by responsible business owners is always the preferred method.

Finally, keep in mind that it would be in your best interest prior to purchasing or leasing any existing building to check with The City of Asheville Development Services Center to insure you can conduct the business you are planning.

One Year Inspection FAQs

Assembly – Restaurants, clubs, gyms, and places of entertainment, etc.

Hazardous – Hazardous materials, flammable liquids and explosives facilities, etc.

Institutional – Hospital, nursing homes, licensed care facilities, jails, etc.

Residential – Apartments, hotels, motels, dormitories, etc.

High-Rise Buildings – all use types.

Foster Home Inspections call (828) 259-5846

When did these inspections start?

The North Carolina Legislature mandated every structure, other than 1 & 2 family dwellings, be inspected for fire code violations on a structured time line. This was in response to a tragic factory fire in Hamlet, NC that killed 25 workers in 1991. All local jurisdictions were mandated to adopt the fire inspection schedule by law.

No one asked for this fire inspection, why did you make one?

The State of North Carolina requires the inspection on a frequency based on the type of occupancy and mandates that the fire inspector have access during normal business hours. Some inspections are mandated due to North Carolina occupational licensing requirements, such as a daycare license or ABC permit.

How often will I be inspected?

Your business is classified as a being in a “High Risk” occupancy group, as established by the NC Office of State Fire Marshal. High risk occupancies are inspected every year. These can include Assembly uses over 100 persons, Hotels, Apartment and High-rises common areas, Institutional, Hospitals, Public Schools, Daycare, and Hazardous Occupancies.
These are building uses that have a higher than average probability of a fire or other emergency occurring due to type and/or quantity of materials stored, used, or handled on site, or because of processes typically performed in business operations. Additionally, these occupancies would include those that have a higher than average risk for injury or death to occupants due to age, physical or mental abilities, occupant load, or the size and complexity of structure.

How much will I be charged?

It depends on several factors such as building size and uses. The initial inspection fee is based on the following two factors: square footage and the occupancy hazard type or, in the case of Hotel/Motel/Apartments, the number of
units or buildings.
If violations are found and cannot be immediately corrected, a re-inspection of the premises would be in order. If all violations are corrected at the time of re-inspection there will be no re-inspection fee; however, if violations are not corrected a second re-inspection of the premises will be required and there will be a charge for that inspection. There is a fee for any subsequent re-inspections required to ensure compliance, until all corrections have been made. A detailed fee schedule is on the last page of this handout.

Who will be making the fire inspection at my business?

Uniformed firefighters with specialized training as Deputy Fire Marshals conduct the fire inspections. They have expertise in preventing fires, enforcing the codes, and know first hand how fires endanger lives and property. They sometimes ask other specialists, such as Building or Electrical Inspectors, to assist them on some technical matters.

I pay property taxes, so why will I get a bill for my fire inspection?

Prior to the state mandate of periodic time requirements for fire inspections, the department was averaging about 4 to 6 years for occupancies the State now requires to be inspected every 1 to 3 years. Asheville City Council elected to charge fees for the unfunded mandate from the State rather than raise property taxes. The costs of the inspections are benchmarked with other NC Cities. For the 13-14 fiscal year, these fees offset approximately 75% of our actual costs with the remaining 25% funded though taxes.

Who decides how much of a fire inspection fee to charge?

Each year the Chief of the Fire Department submits a proposed budget with fees and charges identified. A committee of City Council members meets with each Department Director and reviews the fees. They make recommendations and suggest changes in the fee structure. Sometimes the fees increase based just on an adjustment for inflation; this year there were no changes from the previous
year’s fees. The fees are adopted within the City’s budget in June of each year.

It would be more convenient if the inspector would make the inspection and subsequent re-inspection when we are not so busy.

We can rearrange the inspection visit to suit your best time. Just let your Assistant Fire Marshal know that today is inconvenient and we can establish another time that is best for you.

How do I receive my fire inspection bill?

The City of Asheville Finance Department has this responsibility and will mail you a bill. Fire Marshal’s staff are not allowed to accept funds from you for your bill.

Is this my landlord’s bill, because I don’t own the building?

The State law requires the use of the building to be inspected; therefore, we bill the business we inspect. You may have a lease that makes the building owner responsible for certain items. This is a matter left up to you and the owner.

We were planning on moving out, do I still have to pay?

Yes, the fee is for the inspection made while you were at that business address; the service has already occurred and not for a future time or future location.

I have been inspected before and don’t remember getting a bill?

We can check and determine when we last inspected, if an invoice was mailed, and the date of payment. However, it is possible that the invoice was never sent, the owner or corporate office paid, or a mistake was made last time.

I need more time to get things fixed. Can you change the re-inspection date?

We try to give all businesses the same re-inspection time, span of a couple of weeks. We realize some things cannot be done in that time frame. Contact your fire inspector to discuss a different compliance date. Reasonable efforts at compliance will justify a new re-inspection date.

What happens if I do not fix my fire code violations?

First we will try to see if you just didn’t understand what was required and try to help you, help yourself. However, fire code violations endanger you, us, your business, and the public. Violations may have significant repercussions when left uncorrected. Reinspection fees are progressively higher, if you have unresolved violations. NC State law also provides for both civil monetary penalties and possible criminal charges. We would prefer to work with you, so that these actions are not needed.

Two Year Inspections – FAQ

Factory-Industrial Facilities – manufacturing and assembly plants, etc.

Educational Facilities – Private schools, except public schools are inspected every six months.

When did these inspections start?

The North Carolina Legislature mandated every structure, other than 1 & 2 family dwellings, be inspected for fire code violations on a structured time line. This was in response to a tragic factory fire in Hamlet, NC that killed 25 workers in 1991.
All local jurisdictions were mandated to adopt the fire inspection schedule by law.

No one asked for this fire inspection, why did you make one?

The State of North Carolina requires the inspection on a frequency based on the type of occupancy and mandates that the fire inspector have access during normal business hours. Some inspections are mandated due to North Carolina occupational licensing requirements, such as a daycare license or ABC permit.

How often will I be inspected?

Your business is classified as a being in a “Moderate Risk” occupancy group, as established by the NC Office of State Fire Marshal. Moderate risk occupancies are inspected every 24 months. These include Factory-Industrial uses and private schools.
These are building uses that have an average probability of a fire or other emergency occurring, but due to the type and/or quantity of materials stored, used, or handled on site, or because of processes typically performed in their operations, a fire may be more intense or the emergency more severe.
Additionally, these occupancies would have a higher than average risk of injury or death to the occupants in a fire or other emergency due to occupants’ age and/or presence of higher risk processes.

How much will I be charged?

It depends on the building sizes and uses. The initial inspection fee is based on the following of two factors: the square footage or, in the case of private schools the number of buildings.
If violations are found and cannot be immediately corrected, a re-inspection of the premises would be in order. If all violations are corrected at the time of re- inspection there will be no re-inspection fee; however, if violations are not corrected a second re-inspection of the premises will be required and there will be a charge for that inspection. There is a fee for any subsequent re-inspections required to ensure compliance, until all corrections have been made. A detailed fee schedule is on the last page of this handout.

Additional questions may be directed to your local Assistant Fire Marshal or to the City of Asheville Fire Marshal at (828) 259-5641.

Who will be making the fire inspection at my business?

Uniformed firefighters with specialized training as Assistant Fire Marshals conduct the fire inspections. They have expertise in preventing fires, enforcing the codes, and know first hand how fires endanger lives and property. They sometimes ask other specialists, such as Building or Electrical Inspectors, to assist them on some technical matters.

I pay property taxes, so why will I get a bill for my fire inspection?

Prior to the state mandate of periodic time requirements for fire inspections, the department was averaging about 4 to 6 years for occupancies the State now requires to be inspected every 1 to 3 years. Asheville City Council elected to charge fees for the unfunded mandate from the State rather than raise property taxes. The costs of the inspections are benchmarked with other NC Cities. For the 13-14 fiscal year, these fees offset approximately 75% of our actual costs with the remaining 25% funded though taxes.

Who decides how much of a fire inspection fee to charge?

Each year the Chief of the Fire Department submits a proposed budget with fees and charges identified. A committee of City Council members meets with each Department Director and reviews the fees. They make recommendations and suggest changes in the fee structure. Sometimes the fees increase based just on an adjustment for inflation; this year there were no changes from the previous
year’s fees. The fees are adopted within the City’s budget in June of each year.

It would be more convenient if the inspector would make the inspection and subsequent re-inspection when we are not so busy.

We can rearrange the inspection visit to suit your best time. Just let your Assistant Fire Marshal know that today is inconvenient and we can establish another time that is best for you.

How do I receive my fire inspection bill?

The City of Asheville Finance Department has this responsibility and will mail you a bill. Fire Marshal’s staff are not allowed to accept funds from you for your bill.

Is this my landlord’s bill, because I don’t own the building?

The State law requires the use of the building to be inspected; therefore, we bill the business we inspect. You may have a lease that makes the building owner responsible for certain items. This is a matter left up to you and the owner.

We were planning on moving out, do I still have to pay?

Yes, the fee is for the inspection made while you were at that business address, not for a future time or future location.

I have been inspected before and don’t remember getting a bill?

We can check and determine when we last inspected, if an invoice was mailed, and the date of payment. However, it is possible that the invoice was never sent, the owner or corporate office paid, or a mistake was made last time. ETJ areas have not been charged for inspections the last few years.

I need more time to get things fixed. Can you change the re-inspection date?

We try to give all businesses the same re-inspection time, span of a couple of weeks. We realize some things cannot be done in that time frame. Contact your fire inspector to discuss a different compliance date. Reasonable efforts at compliance will justify a new re-inspection date.

What happens if I do not fix my fire code violations?

First we will try to see if you just didn’t understand what was required and try to help you, help yourself. However, fire code violations endanger you, us, your business, and the public. Violations may have significant repercussions when left uncorrected. Reinspection fees are progressively higher, if you have unresolved violations. NC State law also provides for both civil monetary penalties and possible criminal charges. We would prefer to work with you, so that these actions are not needed.

Additional questions may be directed to your local Assistant Fire Marshal or to the City of Asheville Fire Marshal at (828) 259-5641.

Three Year Inspections – FAQ

Assembly –with an occupant load less than 100

Businesses – Banks, barber and beauty shops, gas stations and self-service, educational occupancies above the 12th grade, print shops, professional service offices (architects, attorneys, dentists, physicians, engineers), etc.

Mercantile- Department stores, drug stores, markets, retail or wholesale stores, etc.

Storage Facilities – Warehouses, garages, hangers

Churches and Synagogues

Miscellaneous – Tanks, silos, greenhouses, etc

When did these inspections start?

The North Carolina Legislature mandated every structure, other than 1 & 2 family dwellings, be inspected for fire code violations on a structured time line. This was in response to a tragic factory fire in Hamlet, NC that killed 25 workers in 1991.
All local jurisdictions were mandated to adopt the fire inspection schedule by law.

No one asked for this fire inspection, why did you make one?

The State of North Carolina requires the inspection on a frequency based on the type of occupancy and mandates that the fire inspector have access during normal business hours. Some inspections are mandated due to North Carolina occupational licensing requirements, such as a daycare license or ABC permit.

How often will I be inspected?

Your business is classified as a being in an “Ordinary Risk” occupancy group, as established by the NC Office of State Fire Marshal. Ordinary risk occupancies are inspected every 36 months. These can include business occupancies, mercantile, storage and warehouse uses, churches and synagogues, and assembly uses that have less than 100 persons.
These are building uses that have an average probability of a fire or other emergency occurring due to type and/or quantity of materials stored, used, or handled on site, or because of processes typically performed in business operations. Additionally, these occupancies would have an average risk of injury or death to the occupants in a fire or other emergency.

How much will I be charged?

It depends on the building sizes and uses. The initial inspection fee is based on the following of two factors: the square footage or, in the case of private schools the number of buildings.
If violations are found and cannot be immediately corrected, a re-inspection of the premises would be in order. If all violations are corrected at the time of re- inspection there will be no re-inspection fee; however, if violations are not corrected a second re-inspection of the premises will be required and there will be a charge for that inspection. There is a fee for any subsequent re-inspections required to ensure compliance, until all corrections have been made. A detailed fee schedule is included with this handout.

Who will be making the fire inspection at my business?

Uniformed firefighters with specialized training as Assistant Fire Marshals conduct the fire inspections. They have expertise in preventing fires, enforcing the codes, and know first hand how fires endanger lives and property. They sometimes ask other specialists, such as Building or Electrical Inspectors, to assist them on some technical matters.

I pay property taxes, so why will I get a bill for my fire inspection?

Prior to the state mandate of periodic time requirements for fire inspections, the department was averaging about 4 to 6 years for occupancies the State now requires to be inspected every 1 to 3 years. Asheville City Council elected to charge fees for the unfunded mandate from the State rather than raise property taxes. The costs of the inspections are benchmarked with other NC Cities. For the 13-14 fiscal year, these fees offset approximately 75% of our actual costs with the remaining 25% funded though taxes.

Who decides how much of a fire inspection fee to charge?

Each year the Chief of the Fire and Rescue Department submits a proposed budget with fees and charges identified. A committee of City Council members meets with each Department Director and reviews the fees. They make recommendations and suggest changes in the fee structure. Sometimes the fees increase based just on an adjustment for inflation; this year there were no changes from the previous year’s fees. The fees are adopted within the City’s budget in June of each year.

It would be more convenient if the inspector would make the inspection and subsequent re-inspection when we are not so busy.

We can rearrange the inspection visit to suit your best time. Just let your Assistant Fire Marshal know that today is inconvenient and we can establish another time that is best for you.

How do I receive my fire inspection bill?

The City of Asheville Finance Department has this responsibility and will mail you a bill. Fire Marshal’s staff are not allowed to accept funds from you for your bill.

Is this my landlord’s bill, because I don’t own the building?

The State law requires the use of the building to be inspected; therefore, we bill the business we inspect. You may have a lease that makes the building owner responsible for certain items. This is a matter left up to you and the owner.

We were planning on moving out, do I still have to pay?

Yes, the fee is for the inspection made while you were at that business address, not for a future time or future location.

I have been inspected before and don’t remember getting a bill?

We can check and determine when we last inspected, if an invoice was mailed, and the date of payment. However, it is possible that the invoice was never sent, the owner or corporate office paid, or a mistake was made last time. ETJ areas have not been charged for inspections the last few years.

I need more time to get things fixed. Can you change the re-inspection date?

We try to give all businesses the same re-inspection time, span of a couple of weeks. We realize some things cannot be done in that time frame. Contact your fire inspector to discuss a different compliance date. Reasonable efforts at compliance will justify a new re-inspection date.

What happens if I do not fix my fire code violations?

First we will try to see if you just didn’t understand what was required and try to help you, help yourself. However, fire code violations endanger you, us, your business, and the public. Violations may have significant repercussions when left uncorrected. Reinspection fees are progressively higher, if you have unresolved violations. NC State law also provides for both civil monetary penalties and possible criminal charges. We would prefer to work with you, so that these actions are not needed.

Additional questions may be directed to your local Assistant Fire Marshal or to the City of Asheville Fire Marshal at (828) 259-5640.

Citation Program

Goals

The goal of our department is for cooperative compliance in correcting the violations found during our periodic fire inspection program. We hope that education about the fire code requirements and their potential for harm will cause the owner/occupant to take corrective action.

Response to a code violation

There are times where we must use a citation as a response to code violations that endanger the public. Citations provide an immediate financial impact on those responsible for these code violations to discourage repeat offenses.
If, after investigation, a Deputy Fire Marshal determines that a violation of Fire Code has occurred and that the person, entity or owner/occupant committing the violation knew or should have known that the action was in violation, a citation may be issued to the person, entity or owner/occupant committing the violation. Citable violations
include, but are not limited to:
Failure to obtain a permit or failure to adhere to permit conditions.
Failure to adhere to assigned occupant load limit in an occupancy.
Exit blocked, obstructed, Exit corridor or aisle obstructed or width reduced.
Fire alarm device or fire extinguishing system blocked, obstructed or otherwise rendered unusable.
Parking in a posted fire lane on a private street or public property, blocking or obstructing any fire hydrant or fire department connection
Possession or use of illegal fireworks.
Illegal Storage/use of fireworks or explosives.
Illegal occupancy in violation of Building Cod.
Burning in violation of Fire Code.
Repetitive false alarms in occupancies equipped with fire, smoke and/or sprinkler flow detection systems.
Knowingly maintaining a fire hazard by failure to correct fire code violations noted in writing.
Violations that would constitute or contribute to an immediate and/or imminent hazard to life and/or property.

Each day, or other time period as noted by your Deputy Fire Marshal, a person, owner, or occupant violates or fails to comply with fire code regulations may be considered a separate violation for which another citation may be issued.

Process to appeal a citation 

The City of Asheville has established an administrative appeal process (Ref. COA Policy 51) to consider whether a citation was correctly issued. You must file an appeal not later than ten business days after the citation date from the Fire Marshal’s Office. You must serve written notice of your appeal by completing an appeal form; please follow the directions on the form. Submit the appeal form either as an attachment to an e-mail (mail to: whamilton@ashevillenc.gov), in person, or mail to the Asheville Fire & Rescue Fire Marshal’s Office
located at:

Asheville Fire and Rescue Department

Fire Marshal’s Office
100 Court Plaza ;4th Floor
PO Box 7148
Asheville, NC 28802

Contact your Deputy Fire Marshal or call (828) 259-5640, if you need assistance completing the form. Upon receipt of the appeal form, the Fire Marshal’s Office reviews it for completeness. Final decisions are made by the Fire Marshal after review of the evidence presented. These decisions are then mailed to appellants. Our goal is to conduct this review no more than 30 days after receiving the appeal form.