If you notice unexpectedly high water consumption, you can review your hourly usage through our customer portal. If you need assistance interpreting this data, please contact us at (828) 251-1122.
A high usage reading may indicate a water leak that requires immediate attention. If a private leak is confirmed, you must fix it immediately to be eligible for a billing adjustment.
Bill adjustment conditions:
The leak must be repaired by the customer within thirty (30) days of the first high bill.
Requests for a billing adjustment must be made in writing within forty-five (45) days of the leak repair and must include proof of the repair.
A maximum of two leak adjustments are permitted within any twenty-four (24) month period.
Resources
Customer PortalTo request a billing adjustment, fill out the adjustment form.
View our full policy.
Visit our Water Department page.
Contact Information
If your water consumption seems too high, please contact us at 828-251-1122 as soon as possible.