Public safety is a partnership. Our thriving downtown community is built upon the collective efforts of residents, business owners, and visitors. It’s a commitment we share to create a place that’s welcoming and safe for everyone.
We invite you to be an active participant in this partnership by contributing to the safety and cleanliness of our downtown. Sign up for updates on the City’s efforts and find more information about how you can take action to help make downtown a safer and more vibrant place for all.
Together, we can make a difference and ensure that our community’s values and vision are reflected in the heart of our city.
Know how to respond
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For all emergency situations, including crimes in progress, call 9-1-1. When talking to a 911 dispatcher, remember the following:
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The first question you will be asked is, “Where is your emergency?”
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Be as specific as possible. Provide an address if you know it.
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If you don’t know the address, provide a street name or identify landmarks around you.
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Let the dispatcher know if anyone is hurt or needs medical assistance.
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Be prepared to provide a description of the physical characteristics and clothing of the victim/perpetrator (such as gender, height, age, race, and clothing color/type) when possible.
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For non-emergency situations, including to report a crime anonymously, use the following options:
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TIP2APD is a tool that provides the public with the ability to anonymously share tips with police officers and create a 2-way anonymous conversation between the tipster and the Detective. The smartphone application is free for iPhone and Android users by searching “Asheville PD” in your app store. Individuals without a smartphone can share information anonymously via text tip by texting 847411, using the keyword “tip2apd” and including detailed information.
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Call the Asheville Police Department’s non-emergency number at (828) 252-1110.
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Online tips and non-emergency police reports can be submitted through the Asheville Police Department’s Police to Citizen tool.
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Visit the Asheville Police Department’s front desk, located in the Municipal Building (100 Court Plaza), from 8:00 a.m. to 5:00 p.m., Monday through Friday.
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For issues involving city services or infrastructure, including concerns about parking or traffic safety, sidewalk concerns, missed trash or recycling pickup, water leaks, street light outages, or to request homeless assistance, use The Asheville App.
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For other concerns, including restraining orders, noise complaints, graffiti, trespass letters, or complaints about the police, view the City of Asheville’s guide here.