The Asheville Downtown Improvement District (ADID) began to roll out services this spring, officially launching on June 2, 2025. Targeted services supplemental to those provided by the City are being delivered throughout the downtown area within the defined district boundary. Services include enhanced cleaning, maintenance and hospitality programs designed to help keep downtown Asheville welcoming, cared for and economically resilient.
ADID Community Ambassadors will maintain a visible presence throughout the district 7 days a week from 8:00 a.m. to 10:30 p.m. Core services include:
- Daily litter and debris removal on sidewalks and streetscapes
- Supplemental storm drain clearing
- Graffiti removal and inspection of streetscape fixtures
- Pressure washing and spot cleaning of public spaces
- Maintenance and reporting for public spaces
- Supplemental restroom cleaning and monitoring
- Basic landscape and planter care
- On-call rapid response for emergent cleaning and maintenance needs
The public can request services from ADID by emailing service@ashevilledowntown.org or by calling 877-828-ADID (2343).
Working in Partnership
ADID services will complement, not replace, City services. The public should continue to report non-immediate requests and concerns through the Asheville App. Ambassadors are trained to identify and escalate issues to City partners where appropriate. The City and ADID will coordinate to ensure an aligned and efficient approach to service delivery.
The launch of these supplemental services follows City Council’s establishment of a Municipal Service District in June 2024, applicable to the budget year July 1, 2024 – June 30, 2025. A competitive process followed, with ADID selected as the service provider and a contract was executed in early 2025. ADID is managed by the Asheville Downtown Association in partnership with the Asheville Area Chamber of Commerce and Nexstreet, with strategic oversight provided by a diverse Board of Directors representing property owners, businesses, residents, and community partners.
Find more information and background on the City’s establishment and implementation of the Asheville Downtown Improvement District, along with quarterly reporting from ADID, on the City’s project page.
Find out the latest directly from the Asheville Downtown Improvement District on the Asheville Downtown Association website.