Development Services rolls out digital residential permit application and review tool

single family home plans illustration


Delivery of digital tools to make the permitting process more streamlined continues at the Asheville Development Services Department (DSD) with their latest release — an online application for residential building permits. Find it at


Customers can now skip the lobby and submit residential permit applications online. The application links to helpful guidelines too, such as a residential application requirements checklist and digital submission guidelines.


Once applicants make submissions, they are notified that the application has been received for review. They can check the status of their application electronically 24/7 through the Citizen Access website .


This newest release is an addition to DSD’s Development Portal, unveiled in 2018.


“Digital applicant submission has been the most requested item in DSD’s quarterly customer surveys,” said DSD Director Ben Woody. “Along with the electronic submittal tools, the Development Services Department is also focused on improving permit review time frames.”


Other new resources on the Development Portal include a glossary of terms, integration of the City’s SimpliCity search engine, which contains zoning information, and an inspection guide.


DSD permitted 327 single family homes in 2018.


Open house! Come learn about this tool

Development Services invites everyone to come to a Customer Service Open House at 11 a.m. Feb. 19 at DSD offices in the Public Works Building, 161 S. Charlotte St.


Come learn more about digital residential application content and format requirements!


The kickoff will begin with a live demonstration.


“Our team will lead a tour of the new online residential application and updated Develop Portal, and discuss requirements and tips for submitting a complete application packet,” said Claire Richardson, DSD Business Process Analyst.


In the meantime, you can learn more by visiting the Development Portal at this link.