Asheville Police Department’s Community Engagement Division takes shape

Community engagement division photo
APD Community Engagement Division Captain Mike Lamb overlooks the River Arts District, one of many areas where the CED conducts foot patrols and meets with local business owners.



The Asheville Police Department is making it easier than ever for residents to make officers aware of issues impacting their neighborhoods. In October, the APD created the Community Engagement Division (CED), after a department-wide restructuring. The goal of the division is to quickly and efficiently respond to neighborhood quality of life concerns.


“We are excited to have an entire division focused on understanding the reasons why certain issues are happening in our communities and finding ways to partner with residents to address them,” said APD Chief David Zack. 


The Community Engagement Division works alongside community partners to address more complex societal issues such as homelessness, substance misuse, and mental health issues. The division works with businesses, schools, neighborhoods, and communities to provide a non-traditional, problem solving approach to crime and related issues. Through this work, the division develops positive relationships which helps co-develop public safety in Asheville. 


“While we still have several vacancies in this unit due to a department-wide staffing issue, I can say this division has been extremely productive in the last two months,” said CED Captain Mike Lamb. “We are on the right track, we have great officers on board, and we are looking forward to seeing positive results.”


In November, the division addressed more than 20 neighborhood issues to include open air drug transactions, weapons violations, and noise complaints. Officers responded to more than 30 calls regarding homeless camps, partnering with Homeward Bound to offer resources to individuals in encampments. Officers also attended nearly 30 community meetings.


To contact officers with the community engagement division for non-emergency community issues, reach out to  Call 911 for emergencies.


If residents would like to remain anonymous while submitting non-emergency crime information, they can download the new TIP2APD phone app by searching Asheville PD in the app store. Individuals can also submit an anonymous tip through a text message. To send a text, type in the phone number 847411 and in the message body, type tip2apd followed by the tip.