Development Services Permit Application Center recently remodeled

Picture of DSD remodeled lobby area


If you have been to the Public Works building recently you likely noticed some changes. The Development Services Permit Application Center (PAC) lobby has gone through a complete remodel to better serve customers and improve efficiency in this work space.

Improvements for customers and staff include:

  • Creation of two self-serve kiosks where customers can access DSD’s online services quickly and easily to apply for residential permits, check their permits status and schedule inspections.
  • New lobby furniture incorporates more workstations where customers can talk one on one with plan review staff.
  • Separation of Permit Facilitators, which creates an office-like experience for the customer to allow a more collaborative and secure exchange of information.

The new lobby also provides additional space for customers to meet one-on-one with the Planner of the Day (POD) and Permit Facilitators.

DSD is located in the Asheville Public Works Building, 161 S. Charlotte St. Stop by and take a look at the improvements. Let us know what you think.