How to File a Complaint
If you feel a police employee treated you unfairly or handled a situation poorly, you can file a formal complaint. There are several ways to do this:
- By Phone (24/7): Call (828) 252-1110 and ask to speak with a supervisor.
- By Phone (Business Hours): Call the Office of Professional Standards at (828) 259-5944.
- In Person: Visit the department to talk to someone, fill out, or drop off a complaint form.
- By Email: Send your concerns to the Professional Standards email address (professionalstandards@ashevillenc.gov)
- Online or Paper Form: You can fill out a complaint form online or print one to mail or fax.
When you make a complaint, give as many details as possible. If you can, include the names of the employees involved and any witnesses who saw what happened.
You do not have to give your name. We will still fully investigate your complaint, even if you remain anonymous.
If you do give us your contact info, we will let you know when we receive your complaint and start the investigation. The Asheville Police Department takes these reports seriously. We believe the community must be able to trust that officers are held responsible for their actions. It is our policy to investigate every report of misconduct.
Contact Information
Asheville Police Department
Office of Professional Standards
Office Address: 100 Court Plaza, Asheville, NC 28801
Office Hours: 8:30 a.m. – 5:00 p.m., Monday – Friday
Mailing Address: PO Box 7148, Asheville, NC 28802
Phone: (828) 259-5625
Fax: (828) 350-0199