photo illustratrion of a person paying an online bill, credit card in hand in foreground, computer in the background
Video: How to pay your Combined Utility Statement with Utility Express Pay

  The City of Asheville recently launched a new online payment portal, Utility Express Pay. Even if you were registered for online payments before, you will need to register for the new Utility Express Pay as the City has transitioned to this new payment system. This video tutorial will walk you through registration.   For more information, visit this [...]

Asheville utility payment photo illustration
City of Asheville launches easy-to-use Utility Express Pay portal for your Combined Utility Statement

  Paying your City of Asheville Combined Utility Statement just got a whole lot easier. The City has launched a new online payment portal, Utility Express Pay. The enhanced portal now features: Fast and easy registration; A way to schedule recurring payments; Acceptance of debit, credit and eChecks; Paperless billing;  A place to review past bills and payments; and Ability to view and [...]

As Asheville temps dip chances of frozen pipes rise

With overnight lows predicted in the 20s and teens some nights this week, the Asheville Water Resources Department urges everyone to take precautions to protect their pipes from freezing. In an emergency, however, the Water Resources Department is available 24/7. The City does not assist customers with indoor plumbing issues but can cut off the water [...]

City of Asheville offices to close for Labor Day holiday

Asheville City government offices will be closed Sept. 5 in observance of the Labor Day holiday. However, garbage and recycling collection schedules will continue as normal on Labor Day. Labor Day will be the final day of operation for Recreation Park Pool, which will be open from noon to 6 p.m. All City of Asheville Parks and Recreation [...]

City of Asheville Customer Services phone line to change hours of operation

We’re changing our hours and changing the quality of service we provide you. Starting July 1, the City of Asheville’s main Customer Services phone line, 828-251-1122, will be open from 9 a.m. to 5 p.m. Monday through Friday. From 8 to 9 a.m., our customer services representatives will be working on non-phone related customer requests such as [...]