Water Services
The City of Asheville’s Water Resources Department strives to be an innovative leader in the water utility industry. With a strong commitment to continuous improvement, Asheville is dedicated to serving as a steward of the public’s natural drinking water resources and to providing the finest drinking water in the United States at competitive prices.
The water system consists of three water treatment plants, more than 1,625 miles of water lines, 35 pumping stations and 33 storage reservoirs.
Questions about your water bill? Need to report a water leak?
If you have a question about your water bill or need to report a leak, please contact the City of Asheville’s Customer Service Division at (828) 251-1122. You can also visit the Customer Services Division on the first floor of Asheville City Hall, 70 Court Plaza, 8 a.m.-5:00 p.m.
Location & Contact Information
Water Resources Administrative Offices
Director: Steve Shoaf
Location: City Hall, Mezzanine Level
Hours: 8:30 a.m.-5 p.m., Monday-Friday
Mailing: P. O. Box 7148, Asheville, NC 28802
Office Phone: (828) 259-5955
Fax: (828) 259-5710
sshoaf@ashevillenc.gov | Customer Services Division
Superintendent: Florie Presnell
City Hall, First Floor
8:30 a.m.-5 p.m., Monday-Friday
P. O. Box 7148, Asheville, NC 28802
Main line: (828) 251-1122
fpresnell@ashevillenc.gov |