Vision
The Water Resources Department will be the innovative leader in the water utility industry. Using the concept of continuous improvement, the department accepts the challenges of providing regional customers with water to enhance their quality of life, serving as stewards over the most vital of all natural resources, and empowering department employees to meet customer needs by providing the finest drinking water in the United States at competitive prices.

Mission
It is the mission of the Water Resources Department to manage and protect community resources and to provide the highest quality of water service to customers. The department will do this in the following ways:

• Continuous improvement in products, systems and processes to maximize customer satisfaction;
• Continuous communication among and between staff, customers and governing board;
• Continuous involvement with the community and region;
• Valuing honesty, hard work, creativity, faith in each other, perseverance, and respect for diversity.

Steve Shoaf
Water Director

CLICK HERE 
for more info.

Click here for Scheduled Water Outages

General Information

• 2009 Annual Water Quality Report
• Fire Hydrant Flushing & Waterline Maintenance FAQ's
• Revenue Bond Program Update
• Water Policies - adopted January 2010

Water Engineering Information

• NEW - effective March 15, 2010, all requests for Taps, Meters, and Water Availability must be made at the Development Services Center at 161 South Charlotte Street.
• Technical Specifications
• SCADA Instrumentation & Control Technical Specification
• Approved Water Manufacturers Products List
• Cross-Connection Control Policy - begins on Page 28 of the Water Polices in the General Information section above.
• List of Approved Backflow Prevention Assemblies - updated May 21, 2010

Applications & Processes:

• City of Asheville Water Resources Design & Construction Manual 
• City of Asheville Water Resources Standard Details 
• Letter of Commitment Process and Application (Large Projects)
• Water Availability Application (Small Projects)
• Water Line Plan Review and Inspection and Close-out Procedure (click on)

Water Resources Administrative Offices
Director: Steve Shoaf
Location: City Hall, Mezzanine Level
Hours: 8:30 a.m.-5 p.m., Monday-Friday
Mailing: P. O. Box 7148, Asheville, NC 28802
Main Line: (828) 251-1122
Director's Office: (828) 259-5955
Fax: (828) 259-5710
sshoaf@ashevillenc.gov