Water Resources Department

Vision
The Water Resources Department will be the innovative leader in the water utility industry. Using the concept of continuous improvement, the department accepts the challenges of providing regional customers with water to enhance their quality of life, serving as stewards over the most vital of all natural resources, and empowering department employees to meet customer needs by providing the finest drinking water in the United States at competitive prices.

Mission
It is the mission of the Water Resources Department to manage and protect community resources and to provide the highest quality of water service to customers. The department will do this in the following ways:

• Continuous improvement in products, systems and processes to maximize customer satisfaction;
• Continuous communication among and between staff, customers and governing board;
• Continuous involvement with the community and region;
• Valuing honesty, hard work, creativity, faith in each other, perseverance, and respect for diversity.

Steve Shoaf
Water Resources Department Director

Click here for Scheduled Water Outages

Bidding Opportunity

• Advertisement for bids: William DeBruhl Water Treatment Plant Backwash Lagoon
• Pre-bid conference and site tour: Thursday, November 19, 2009, at 10:00 AM at the William DeBruhl WTP located at 1370 Bee Tree Road, Swannanoa, NC 28778
• Bid opening: Wednesday, December 2, 2009, at 2:00 PM

Important Information

• Winter Water Tips: Prevent and Thaw Frozen Water Pipes
• Fire Hydrant Flushing & Waterline Maintenance FAQ's
• Revenue Bond Program Update
• Letter of Commitment Process and Application (Large Projects)
• Water Availability Application (Small Projects)
• Water Line Plan Review and Inspection and Close-out Procedure (click on)
• 2008 Annual Water Quality Report

To report water leaks or other water related problems 24 hours a day, please call (828) 251-1122.