Commendations & Complaints

Each year, Asheville's police officers have thousands of contacts with people. In some cases, individuals may question why an incident was handled in a particular way, they may wish to acknowledge the employees involved, or they may disagree with the actions of a department employee. Public confidence in the criminal justice system depends, to a large extent, on the trust that people have in their law enforcement officers. For that reason, the Asheville Police Department takes citizen questions, concerns and compliments seriously.

The Asheville Police Department will forward commendations to officers and their supervisors so that the officer may be recognized. It is also the department's policy to investigate all allegations of employee misconduct. The Asheville Police Department’s Office of Professional Standards is responsible for coordinating investigations related to alleged employee misconduct and commendations for exemplary service. The Office of Professional Standards reports directly to the chief of police.

Review the department's 2016 Internal Affairs Statistical Summaries.

Commending Police Employees

When you receive service that you feel is worthy of a commendation, let us know! You may call Janet Lampkin (828-259-5813) or email (jlampkin@ashevillenc.gov) in Police Administration, to pass on this information. When contacting the police department, include all the information you can remember about the outstanding service. The employee will be notified of your commendation as will his/her supervisor and a copy will also be placed in his/her employee file.

The Complaint Process

The Asheville Police Department values community feedback and is dedicated to providing the best police service possible. If you feel a police department employee has treated you improperly, or are concerned about any police department action, please fill out a Citizen Complaint Form.

  • Deliver it to any Asheville Police Department Supervisor or the front desk of the police station at 100 Court Plaza
  • Fax it to (828) 350-0199
  • E-mail a scanned copy of the form to professionalstandards@ashevillenc.gov
  • Mail the completed form to: Asheville Police Department Attn: Professional Standards P.O. Box 7148 Asheville N.C. 28802

Su queja es importante para el Departamento de Policía de Asheville.  Un supervisor del departamento conducira una evalucion sobre el asunto. El departamento acepta quejas anonimas, pero su informacion de contacto is invaluable durante esta investigacion. Una vez que haya completado Formulario de Queja Del Ciudadano, puede someter o enviar haciendo lo siguiente:

  • Entregarla a cualquier supervisor del Departamento de Policía de Asheville o al mostrador de enfrente de la estación de policía al 100 Court Plaza
  • Envíala por fax al (828) 350-0199
  • Enviar un correo electrónico de copia escaneada al professionalstandards@ashevillenc.gov
  • Enviar por correo la forma complete al: Asheville Police Department Attn: Professional Standards P.O. Box 7148 Asheville N.C. 28802

CONTACT INFORMATION

Asheville Police Department
Office of Professional Standards

Location:100 Court Plaza, Asheville, NC 28801
Mailing: P.O. Box 7148, Asheville, NC 28802

Hours: Monday through Friday, 8:30 a.m.– 5 p.m.
Direct: (828) 259-5907
Fax: (828) 350-0199
E-mail: professionalstandards@ashevillenc.gov

For assistance outside of normal business hours, contact the on-duty supervisor 24 hours a day at (828) 259-5878.

When a complaint is received, the Office Professional Standards sends a letter to confirm the complaint has been received and assigned for investigation. You will receive a follow-up letter at the completion of the investigation, however, in accordance with state law the Asheville Police Department is unable to release what specific discipline was imposed on the employee.

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