Commendations & Complaints

Each year, Asheville's police officers have thousands of contacts with people. In some cases, individuals may question why an incident was handled in a particular way, they may wish to acknowledge the employees involved, or they may disagree with the actions of a department employee. Public confidence in the criminal justice system depends, to a large extent, on the trust that people have in their law enforcement officers. For that reason, the Asheville Police Department takes citizen questions, concerns and compliments seriously.

The Asheville Police Department will forward commendations to officers and their supervisors so that the officer may be recognized. It is also the department's policy to investigate all allegations of employee misconduct. The Asheville Police Department’s Office of Professional Standards is responsible for coordinating investigations related to alleged employee misconduct and commendations for exemplary service. The Office of Professional Standards reports directly to the chief of police.

Review the department's Office of Professional Standards Internal Affairs Audit 2015.

Commending Police Employees

When you receive service that you feel is worthy of a commendation, let us know. You may call Janet Lampkin (828-259-5813) or email (jlampkin@ashevillenc.gov) in Police Administration, to pass on this information. When contacting the police department, include all the information you can remember about the outstanding service. The employee will be notified of your commendation as will his/her supervisor and a copy will also be placed in his/her employee file.

The Complaint Process

The Asheville Police Department values community feedback and is dedicated to providing the best police service possible. If you feel a police department employee has treated you improperly, or are concerned about any police department action, please fill out a Citizen Complaint Form. You may return the form in person, by mail, fax or e-mail, or you may call to schedule an appointment:

CONTACT INFORMATION

Asheville Police Department
Office of Professional Standards

Location:100 Court Plaza, Asheville, NC 28801
Mailing: P.O. Box 7148, Asheville, NC 28802

Hours: Monday through Friday, 8:30 a.m.–5 p.m.
Direct: (828) 259-5907
Fax: (828) 259-5823
E-mail: saardema@ashevillenc.gov

For assistance outside of normal business hours, contact the on-duty supervisor 24 hours a day at (828) 259-5878.

When a complaint is received, the Office Professional Standards sends a letter to confirm the complaint has been received and assigned for investigation. You will receive a follow-up letter at the completion of the investigation, however, in accordance with state law the Asheville Police Department is unable to release what specific discipline was imposed on the employee.

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