IT Services

Mission

Information Technology Services strives to provide a high level of customer service by providing quality technical deliverables with a high level of professionalism and responsiveness. We adhere to principles of technical and fiscal stewardship with an end goal of a high quality of life for employees and citizens.

IT Services Core Values

Customer Service:The department will provide customer service in a responsive and timely manner.

Professionalism: The department will interact courteously, ethically, and with commitment to continuous improvement.

Stewardship: The department will earn trust by practicing fiscally responsible management that ensures system integrity and availability.

Expertise: We will be advocates for our customers by developing and maintaining competence and knowledge.

Quality of Life: We will recognize the importance of balancing the relationship between quality of work and quality of life.

About the Department

While the IT Services Department is an internal service department of the city, its efforts also help to provide the level of quality customer service that citizens, businesses, prospective citizens, and visitors deserve from the City of Asheville. Please contact the department for services and additional information.

Annual Reports

Fiscal Year 2013-2014	Fiscal Year 2012-2013	Fiscal Year 2011-2012

CONTACT INFORMATION

Chief Information Officer: Jonathan Feldman
Location: 3rd floor, City Hall
Mailing: 70 Court Plaza Asheville, NC 28801

Office Hours: 8:30 a.m. - 5 p.m.

Office Phone: (828) 259-5510

Fax: (828) 259-5509

E-mail: jfeldman@ashevillenc.gov

Help Desk: (828) 251-4000

Vendor Inquiries, Product and Services Briefings : (828) 259-5510