Frequently Asked Questions



Where is City Hall?
City Hall is located at 70 Court Plaza, Asheville, NC 28801. City Hall is open Monday-Friday, 8:30 a.m. to 5 p.m. City Hall is closed for the following holidays: New Years Day,  observance Martin Luther King, Jr. birthday (3rd Monday in January), Good Friday, Memorial Day, 4th of July, Labor Day, Thanksgiving and the day after, Christmas Eve, Christmas Day, day after Christmas.

Where is the Municipal building?
The Municipal building is located at 100 Court Plaza, Asheville, NC 28801. The Municipal building is home to Police and Fire Headquarters.

Who is the City Manager?
Gary Jackson

Who are the City of Asheville's elected officials?
Please see the Meet City Council page.

When does City Council meet?
Typically, Asheville City Council will meet on the 2nd and 4th Tuesday of each month. For more information contact the City Clerk at 828-259-5601.

What is the main phone number to City Hall?
The City's customer service phone number is 828-251-1122.



Form Based Code

On August 13, 2013, the City of Asheville, with the help of planning firm Code Studio, launched the community process of developing form-based code for the Haywood Road Corridor in west Asheville. The effort has been called a potential pilot project for planning in other areas of the city. 

So just what is Form-Based Code?

Form based code is a set of development regulations that prioritizes design and character over land use. It is intended to create a sense of place by blending building standards, community space and multi-modal transportation routes into a plan that takes into consideration the history and personality of a neighborhood.

Where locating different land uses has traditionally been the focus of traditional zoning, form-based code favors design and scale to create an attractive and multi-use neighborhood that withstands changes in the kinds of businesses that operate there. Elements like street-facing windows and public entrances, sidewalks, street trees, bike lanes and on-street parking create meeting places and spaces for commerce that blend together to reinforce community character.

Form based codes are drafted to preserve and promote community vision for an area and require the input of the neighborhoods to be effective. That’s why the Haywood Road Form-Based Code Process includes multiple opportunities for community input and interaction with the designers. Click here to see more about the Haywood Road Corridor Form-Based Code process.


Job creation, affordable housing and economic growth are always on the tips of our tongues when talking about a healthy future for Asheville. Part of ensuring sustainable growth in Asheville is City Council’s commitment to investing in projects that will provide a return on that investment.

As part of the FY2014 budget, Asheville City Council adopted an Economic Development Capital Improvement Program. The difference between the EDCIP and the city’s regular Capital Improvement Program is that resources dedicated to the EDCIP will be invested in areas where tax base growth is most promising. 

Funding for the EDCIP comes in part from the 3-cents tax rate increase that was passed in this year’s budget.  The increase results in a rate of $0.46 per $100 of assessed value. 

Two cents of the increase, or $2.2 million, along with proceeds from land sales will provide the initial seed money for the EDCIP which has the potential to leverage $59 million in capital investment over the next five years. 

Examples can be the multi-modal transportation improvements in the River Arts District Transportation Improvement Project (RADTIP) designed to make the area a more attractive destination for new business, or renovations to the U.S. Cellular Center’s Thomas Wolfe Auditorium that are anticipated to increase the amount of dollars visitors spend downtown.  Other examples include multi-modal and pedestrian improvement projects, transformational affordable housing developments.

With economic growth and affordability cornerstones to Council’s strategic goals, EDCIP is likely to be a phrase heard often in the coming year.

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