ADA

In This Section


    The Purpose of the ADA  

    The Americans with Disabilities Act (ADA) was passed in 1990 and ensures that individuals with disabilities can access transportation services as equitably as possible. The ADA requires that complementary paratransit operates equivalent hours and service areas as the fixed-route buses.

    The City of Asheville strives to provide excellent service to all riders, and we take complaints very seriously. If you have an ADA-related complaint, contact us at iride@ashevillenc.gov or (828) 259-5943 or submit your complaint using the ADA complaint form

    The City of Asheville can provide information in a different format as requested and can provide assistance to individuals or organization that needs help understanding the ADA fixed route or paratransit services in general.   Please contact us at iride@ashevillenc.gov or (828) 259-5943. 


    Riding the ART Buses

    The City of Asheville will provide reasonable modifications to accommodate riders with a disability. The City of Asheville will make efforts to provide information in a different format as requested and will provide assistance to individuals or organizations that need help understanding the ADA fixed route or paratransit services in general.

    If you have an ADA-related request or complaint, please contact us at iride@ashevillenc.gov or at (828) 259-5943
      A 50% discount is available to all individuals with disabilities covered by the Americans with Disabilities Act (ADA). Please see our guidelines for further information. The application for this discount can be submitted by e-mail, in person at the ART Station, or by mail. Once your application is complete and processed, a Discount photo I.D. will be issued to you at the ART Station. 
         
      For individuals who are able to ride the bus, the lower price and flexibility of travel provide great benefits.
         
     

    The City of Asheville will provide reasonable modifications to accommodate riders with a disability. The City of Asheville will make efforts to provide information in a different format as requested and will provide assistance to individuals or organizations that need help understanding the ADA fixed route or paratransit services in general.

    If you have an ADA-related request or complaint, please contact us at iride@ashevillenc.gov or at (828) 259-5943
         

      All ART buses are ADA-accessible, and have lifts, wheelchair securement areas, and priority seating for passengers with disabilities. Service animals are allowed on all vehicles.
         
      Buses have push strips to request the operator to stop and to deploy the lift
         
      Interior audible and visible announcements are made for major stops.
         
       Exterior audible and visible announcements all passengers to know which bus they are boarding.
         
       All ART bus stop improvements include ADA design requirements.
         
       The ART Station features braille signage at each bus slip, as well as audible and visible announcements of bus arrivals.
         
      Nextbus gives passengers real-time information and alerts about when your bus will arrive. For more information, visit www.ridetheart.com and click See full instructions sheet beside the Next Art logo. You can also visit their ADA site here: www.nextbus.com/predictor/adaRegion.jsp


     


    ADA Paratransit Provided by Mountain Mobility


        ART provides next-day paratransit service to people with disabilities through Mountain Mobility. Service is provided during equivalent hours as ART routes. Eligible recipients can use paratransit to go shopping, go to school, attend medical appointments, go to work, go to any other activity, or run errands.
         
       ADA Paratransit GuidelinesApplication and Professional Verification Form are newly updated. If you have questions or comments about the new forms, contact us at iride@ashevillenc.gov or 828-259-5943. 
         
       Updated service area maps are available for Monday-Saturday and Holidays and Sundays.


        Reservations for service can be made seven days a week between the hours of 8 a.m. and 5 p.m. by calling Mountain Mobility at 250-6750 ext 4. Reservations must be made no later than 5 p.m. the day before the requested day of travel.  

    Mountain Mobility operates 36 paratransit vans that are equipped with lifts to aid passengers using assistive devices. Reasonable modifications will be provided.

    The fare is $2 for a one-way trip. Official personal care attendants (PCAs) travel free with an ADA passenger.

    On the date of travel, passengers will be picked up within one hour of requested pick up time.

    Visit Mountain Mobility's website or call them at 828-250-6750 ext. 5.

     



    ART Station  (Asheville Transit Station)

    49 Coxe Avenue, Asheville NC 28801  (Google Map link)

    Monday - Friday, 6 a.m. - 9:30 p.m., Saturday, 7 a.m. - 9:30 p.m., Sundays & Holidays  8:30 a.m. - 6:00 p.m.

    828-253-5691
     iride@ashevillenc.gov

    Proposed Fare Changes ADA Discount Form

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