Service requests
Need to report a pothole? To report potholes, other maintenance needs or to request a street cleaning, contact City of Asheville Customer Services at (828) 251-1122. Call 9-1-1 to report serious street emergencies like a street collapse or sink hole.
About street services
The City of Asheville currently maintains approximately 380 miles of streets and 90 miles of sidewalk within the city. Asheville has a total 570 miles of city- and state-maintained streets within the city limits.
City crews, including three concrete maintenance crews, one sidewalk crew, one asphalt crew and one preventative maintenance crew, currently handle such street projects as:
- Street repairs: asphalting potholes, replacing curbs and gutters, resurfacing sidewalks and providing emergency street service.
- Snow removal: Emergency services include snow removal where service is prioritized by major arterioles (first priority), minor through streets (second priority) and residential streets (third priority). All city bus routes are first priority streets.
- Street sweeping and mowing: Street crews also mow and maintain about 750 miles of roadside and sweep downtown streets four nights each week as well as Biltmore Village one night each week.