Online Services


The City of Asheville strives to provide the highest quality and most efficient municipal services possible. In order to make doing business with the city more convenient, Asheville is continually working to expand its offering of online services. Use the menu below to access current services offered online.

The Asheville App: This app gives citizens the power to access city information on the go, report issues, submit service requests and get follow up notifications. The app is available on most mobile devices and through the city website. 
Asheville City Street & Sidewalk Closures: This service details active filings for street closures submitted to the City of Asheville. Please note that this list contains only approved permitted street closures by the Transportation and Engineering Department. Temporary repair closures by the Department of Public Works and closure information for state roads managed by the North Carolina Department of Transportation are not included.

Development & Building Permit Tracking: The City of Asheville Development Services Department will begin utilizing a new permit management software in early November. This new system will increase automation within the permit process, enable online permitting, and produce more transparent records. Here are the changes customers will see with this transition:

  • Licensed contractors currently in our system will receive a Unique ID number necessary for initial registration with the online system. These numbers will be sent via the US Postal Service to the address on file for each individual / entity. 
  • The current method of receivable accounts that enable a contractor to be billed monthly for permitting services will be discontinued. All permits will require payment at the time of application or issuance. This function will become available again in the next six months. 
  • Stand alone trade permits (Plumbing, Electrical, HVAC, etc) will be eligible for online application and issuance. 
  • Stand alone trade permits can only be obtained through the online permitting system, or by visiting the Development Services Department at 161 S. Charlotte Street. They will no longer be accepted via fax or mail.

mapAsheville:  Asheville’s mapAsheville is a Geographic Information Systems (GIS) web-based mapping capability designed to be user-friendly. It provides electronic maps that can display multi-layered pictures and information about a specific area. It also allows citizens to map large-scale development activity by neighborhood.

Parking Ticket Payments:  Search by either the individual parking ticket number or by the tag number and state for the vehicle that received the parking ticket. Payment are accepted via Credit Card.

Parks and Recreation Program Registration:  Offers the convenience of online registrations 24 hours a day, 7 days a week. Self-register for a variety of activities offered. You will have the option to view class/program availability and to enroll in classes. Also, you can process a payment, print a receipt, and/or save to disk in one easy operation. You may also review your enrollment history and send e-mails.

Picnic Shelter Reservations:  Offers the convenience of reserving picnic shelters online. This service allows viewing of all park shelters by date, shelter capacity limits and amenities along with maps and directions.

Utility Bill Payments (Water, Sewer, Recycling & Stormwater):  Asheville's Online Utility Billing offers customers a convenient method to track their water, sewer, recycling and fireline services and provides a record of the amount of water used. Check the amount of previous bills, when payments were recorded and history of water consumption. Save yourself a stamp, and make secure credit card payments online.

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