The mission of the City of Asheville Fire Department is to protect the lives, property and environment of all people within Asheville by preventing the occurrence and minimizing the adverse effects of fires, accidents and all other emergencies. This mission will be accomplished with firefighter pride, preparedness and professionalism, with a focus on quality, customer service and continuous improvement.


About the Department

The City of Asheville Fire Department is recognized as one of the premier fire and rescue departments in North Carolina.  The department is an accredited agency and has earned an ISO class 3 public protection classification.   The department is prepared to respond to emergency calls 24 hours a day, 365 days a year. In addition to fire suppression, the department provides first responder emergency medical services, vehicle accident extrication as well as trench and high angle rescue service, swift water rescue service and fire and life safety inspections and education. The Asheville Fire Department also serves as one of the state’s Regional Response Teams (RRT) providing hazardous materials emergency response within the 20 western North Carolina counties. 

The department is structured according to its Organizational Chart utilizing a Chief, a Deputy Chief and two Assistant Chiefs. To learn more about the senior staff, click here.  If you would like to schedule an appointment with the senior staff or have questions regarding the Asheville Fire Department needing immediate attention please contact the Public Information Officer, Kelley Klope at 828-251-4011.  If you have a general question/concern that does not need immediate attention feel free to send an email to email.

* If you have an emergency, call 9-1-1. *

The Citizen Alert System is a high speed telephone notification service delivering a reverse 9-1-1.  It allows officials to deliver prerecorded emergency telephone information to targeted areas regarding emergencies.  To learn more about citizen alert, please visit the Citizens Alert page or register here.

In order to be better prepared for emergencies click here.



FIRE ESCAPE is a free 3 day summer camp for local middle school aged kids. This year's camp  will be held June 15, 16, 17. Click here for an APPLICATION.
For questions regarding the camp please contact Kelly Hinz 828-251-4010.


Location and Contact Information
Asheville Fire Department
Location: 100 Court Plaza, Asheville, NC, 28801
Mailing address: P.O. Box 7148, Asheville, NC 28802
Hours: 8:00 a.m.-6 p.m., Monday-Thursday
Non-emergency: (828) 259-5636
Office: (828) 259-5636
E-mail: AFD Mailbox

We are dedicated to raising funds for the family Captain Bowen left behind on July 28 2011. Captain Jeff Bowen gave his life in the service of others while searching for victims of a 4 alarm fire at 445 Biltmore Ave.                                                                                      



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