The Mission of the City of Asheville Fire Department is to protect the lives, property and environment of all people within Asheville by preventing the occurrence and minimizing the adverse effects of fires, accidents and all other emergencies. This mission will be accomplished with firefighter pride, preparedness and professionalism, with a focus on quality, customer service and continuous improvement.


About the Department

The City of Asheville Fire Department is recognized as one of the premier fire and rescue departments in North Carolina.  The department is an accredited agency and has earned an ISO class 3 public protection classification.   The department is prepared to respond to emergency calls 24 hours a day, 365 days a year. In addition to fire suppression, the department provides first responder emergency medical services, vehicle accident extrication as well as trench and high angle rescue service, swift water rescue service and fire and life safety inspections and education. The Asheville Fire Department also serves as one of the state’s Regional Response Teams (RRT) providing hazardous materials emergency response within the 20 western North Carolina counties. 

The department is structured according to its Organizational Chart utilizing a Chief, a Deputy Chief and two Assistant Chiefs. If you would like to schedule an appointment with the senior staff or have questions regarding the Asheville Fire Department needing immediate attention please contact the Public Information Officer, Kelley Klope at 828-251-4011.  If you have a general question/concern that does not need immediate attention feel free to send an email to email.

To read a brief History of AFD click here.


* If you have an emergency, call 9-1-1. *


The Citizen Alert System is a high speed telephone notification service delivering a reverse 9-1-1. It allows officials to deliver prerecorded emergency telephone information to targeted areas regarding emergencies.  To learn more about citizen alert, please visit the Avl Alert page.

In order to be better prepared for emergencies click here.


  AFD Citizens Fire Academy - Next session begins March 29, 2017, every Wednesday, 5:30 - 8:30 p.m. for 9 weeks. Applications will be available in January 2017.    

  Fire Escape is a free summer camp for middle school aged kids. Next year's camp will be held in June 2017. Contact Kelly Hinz at 251-4010 with questions.    




Location: 100 Court Plaza, Asheville, NC, 28801
Mailing address: P.O. Box 7148, Asheville, NC 28802 
Hours: 8:00 a.m.-6 p.m., Monday-Thursday 
Non-emergency: (828) 259-5636 
Office: (828) 259-5636 
Email: AFD Mailbox

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